Luis came out to fix water heater . Showed up exactly we he was scheduled , explained everything and did a great job. Will definitely use them again. read more

First, I want to commend whoever sends out the adorable thank you cards. Receiving an "old fashioned" thank you card from a business is a classy move, and because of it, I had easy access for an emergency water leak. I called in because the city warned me that we had a constant stream of water since Oct 10. Williams from Stephens came out the same day, and once he crawled under the house, he reported a small pond growing under my kitchen. Williams said he would need to come back with a water proof suit to get closer to the source. Williams returned the next day with Robert and the two of them investigated my tricky Floorplan until they found the culprit. Williams and Robert were very respectful of my home. They didn't leave any evidence of crawling in mud when they came back up from the crawl space. Now, we're in the position of trying to figure out how to repipe my bathroom, but I would highly suggest Stephens now for both plumbing and HVAC needs. read more

Stephens - Old soft copper was discovered in the footing. Should've been 3/4" pipe instead of the 1/2", thanks 1980s contractors! - Plumbing Near Me - San Pedro, California

My toilet was leaking back in April. We needed to have the wax rings replaced, which was over $400 and took less than 30 minutes. According to google, the cost to replace toilet wax rings in California is typically between $50 and $200, including labor. I should have done my research beforehand. A few months later it started leaking again. They did a crappy job, no pun intended. Unfortunately, they don't offer warranties... Replacing wax rings should be able to last over a decade. Very frustrating. I do NOT recommend them. read more

This was my first time using Stephen's plumbing , I have used them to install a new air conditioner a few years back (They were great ) so I decided to call them for plumbing . They sent out Miguel today to fix my plugged up shower. Miguel was very professional and knowledgeable. He went right in and started working snaking the pugged drain, after a while he told me he was going to go on the roof and do it from there . When he came down he told me He was able to unplug the pipe. Miguel worked really hard and stayed at it till it was fixed . He cleaned up the shower and left no mess for me . For all the work he did it was very affordable. I'm very very happy that he was able to fix my plumbing and whenever I need a plumber I'm gonna call Stephen's plumbing and asked to have Miguel come out . Thank you Miguel. A+. read more

On November 5 William came to our home on Paseo Del Mar to repair a leaking bathroom faucet. William was very professional and informative. He was patient with my questions and comments. When he finished the job, he thoroughly cleaned the area. I was totally pleased with his work. Next time a plumber is needed I will call Stephens again and will ask that William be sent if he is available. read more

Really great service always from Stephen's. Prompt, professional and reasonable prices. Williams is especially great and goes above and beyond to get work done in a timely manner. read more

Super fast service and very friendly staff, both on the phone and in person. It's five stars alone for Oscar, who came out to the house, found the problem and replaced the needed part all in one visit. Would call again! Hope I don't have to. read more

Galan provided quick and professional service. Stephen's plumbing has been great every time we use them.

I had an excellent AC follow up. The technician Freddie C was very knowledgeable and helpful with the issue I was having. Was very professional and any questions I had he was able to explain to me what might have caused it. I feel comfortable reaching out to them with any AC issues that might arise in the future. read more

Great service! Prompt response and quickly fixed our tub draining issue. Shout out to Miguel who crawled under the house for further inspection to fully understand our older home's infrastructure. Thank you! read more

One of the nicest and most informative processes I have experienced. Oscar arrived and was very courteous and knowledgeable about everything HVAC. Please request him and know that you'll be in good hands. Thank you again Oscar! read more

Stephens Plumbing is awesome. Booking was smooth. The team called me 30mins in advance before sending the technician. Williams conducted the flushing work for my tankless water heater. He is professional, knowledgeable and friendly. His work has extremely high quality. All the tiny pieces of the water heater have been cleaned. I will definitely work with Williams and the team in the future. I highly recommend Stephens Plumbing. read more

My experience with Stephen's was exceptional. Oscar went above and beyond to solve my HVAC issue. He was professional, courteous and knowledgeable. I will use Stephen's again. And I will request Oscar for HVAC service. read more

I had an appt set up between 8am to 12pm to unclog a bath tub drain. I thought they would at least call me if they were running late. By 11:30 I called them. They told me they had staff call in for the day so it was hard to call me with an update status. So I told them I'll wait another hour. By 1:30 I decide to cancel. My half day wasted because they didn't have two minutes to call me to let me know they are running late. Terrible customer service. I would think twice about using this company. read more

The company said it was a free service call. I would receive a quote from the plumber after the work was inspected. The plumber, Luis, came, called in advance and arrived when he said he would. He quoted $305 to replace a toilet tank. After looking at the toilet (which worked fine but was making a squealing noise) he replaced only the filler valve. $12-18 part. The company still wanted to hold me to the verbal quote of $305 and later a discounted price of $242. The work quoted was not what the plumber completed. The minimum fee Stephens Plumbing charges for work completed is $135. I made sure to pay more than that despite being unsatisfied with the experience. Janetta at their office threatened to put a lien on my home if I do not pay the difference. Luis the plumber, told me to call a different plumber in the future. I will not use this company again. read more

Stephens - Pro 45 FillValve - only part replaced in my toilet tank. - Plumbing Near Me - San Pedro, California

Oscar is the best. He knew what is wrong with my A/C unit right away. He didn't mind that I watched him work and he explained to me what was going on. He is a pro. I strongly recommend Oscar and will ask for him specifically again. read more

I needed a new HVAC system (which is overwhelming and stessful to begin) and Stephens came through 100%. Starting with Poncho who is a seasoned, knowledgeable professional who determined exactly what I needed and how to proceed. They came up with the best price for a great replacement for my existing unit. It was installed today. I dreaded the process, but it was stressless and seamless due to the attention to detail and expertise of Freddie. He and his skilled associate replaced the new unit which funtions beautifully. I love my new system and am grateful to have found a company that provides honest, reliable and dependable service. Poncho and Freddie were also kind, patient and eager to please. I highly recommend Stephens Plumbing, Heating & Air Conditioning. read more

I called Stephens Plumbing a few days ago because the water pressure in my kitchen sink had dropped dramatically. Hardly a trickle. It was easy to schedule an appointment, and I received a call when the plumber was on his way. Williams (the plumber) arrived on time and within 10 minutes had diagnosed and fixed the problem! He was friendly, professional, and fast! Will definitely call Stephens again the next time I have a plumbing issue. read more

Called Stephens plumbing to get my hvac looked at. Jeanette the dispatcher was extremely helpful and got a tech out in a timely manner. Oscar was very informative and explained the issue to me turns out it was an electrical issue. Will definitely use them again read more

Oscar, the air conditioning technician, was and is AWESOME. He has come by twice for two different issues. He is always honest with me and very respectful and friendly. I have reached out to Stephen's Plumbing twice now and both times I requested service they responded fast. And they listened to what I needed and sent Oscar. I appreciate most that I got the same person to come to my home because they already were familiar with my set up. I find VALUE in this company and recommend them to anyone looking. Thank you, Jed read more

Stephens - There goes Oscar into my attic space. Thank you - Plumbing Near Me - San Pedro, California

They were on time and fixed the issue with our air conditioning system quickly. Highly recommended!

We did a kitchen upgrade and we needed some plumbing work. Williams came out to help us. He is old-school and super-experienced. He will guide you through the process and before you know it he will get the job done! After 3 jobs now at my house Stephens Plumbing is my go-to plumber. Office staff is super friendly and they actually follow-up. There was an issue with our scheduling and they were clearly fixing it as fast as they could. I appreciated that. read more

Stephens Plumbing was able to help me fix my sink within the same day of calling. They were decently priced and very easy to book an appointment with. Andres arrived to my unit on time with a smile on his face. He had a great personality, was very friendly, and knows his way around the pipes! He was able to fix the clog without any mess or damage to my personal property. He also gave us a few tips to help prevent clogging further down the line. I had a great experience with Stephens Plumbing and Andres. If I ever have any other issues with my unit, I won't hesitate to call for their expert services! read more

I thought I needed a new wall heater, but they were able to fix it instead, quickly and for a fair price. Highly recommended.

We were able to make an appt the same day; Oscar arrived on time and quickly resolved the problem with our furnace. He also patiently and kindly gave us a needed tutorial for troubleshooting next time. read more

Best price, service and availability! I replace my entire system, 4 ton AC. They offered financing and 10yr part warranty/3 yr labor. Freddy, Trevor and Jeff came out and WORKED, they got everything done in a couple hours and cleaned up nicely after taking my furnace down from the attic. Very satisfied with services, will definitely use again. read more

Stephens - Thermostat - Plumbing Near Me - San Pedro, California

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They are no-show for a visit to give me an estimate for the work I need done for the second day in a row!

Outstanding service by Luis. Excellent communication all around and honest. The price for the service was also more than fair. I highly recommend Luis with Stephen Plumbing. Thank you. read more

Plumbers Jose and Joey were exceptional in replacing pea trap & adding a new clean out and more at my home. They were knowledgeable, efficient, neat and professional. They were polite and courteous. I very much appreciated what they did and and thow they did it. I have utilized Stephens Plumbing for many years and always found staff to be exceptional. 5 stars! read more

Galan was Very professional explaining what the problem was and found the problem we were having no pressure in our bathroom sink he fixed saving us to replace faucet etc. which was a big savings for us. read more

Living in the South Bay all these years I've seen Stephens Plumbing vans all over town, so I know they are around and people use their services. I was really hoping for same day service when I needed help with my furnace. I called them up and they answered right away. I could tell by the sound of their office, they were super busy, but even with all that going on, they still offered to squeeze me in. As promised, I received a call prior to the service appointment where they provided me the technicians name. Shortly after, Oscar showed up and began to check on the furnace. Oscar was super helpful, walking me through the process, helping to troubleshoot and explain what the issue was and what the fix would be. I was good with the price and the experience overall. We got the heat up and running and I couldn't be happier. Thank you to Oscar and Stephens Plumbing for coming through in a pinch. read more

Andres came to fix a leaking toilet. He was very personable, efficient, quick, and polite. He did a great job. Thanks, Andres!

Called this morning due to an issue with our heater that went out due to a power surge during a rain event. The technician came the same day and found a failed transformer on the heater unit and had it back up in less than 30 minutes. Great job and quick response. Will use them again, pricing was very fair. read more

My experience with Stephen's Heating and Air Conditioning has been extremely negative and exasperating. After over 6 weeks of service calls weekly which never fix the problem, I'm so aggravated and frustrated, I feel compelled to write this review to forewarn anyone purchasing and installing an AC/Heating unit from them. I installed my brand new unit 6/1/24. The AC worked great all summer. But later in the year I started having problems with the heat. By the Christmas holidays it wasn't working at all. The technician came several times but the heat still didn't go on. After weeks of going without heat, Stephen's finally said they would contact the manufacturer who told Stephen's they needed to order a new part from the manufacturer which wasn't in stock. Weeks later they finally installed the new part and the unit worked. Why did they repeatedly send the same technician all those times when it was obvious something was faulty instead of promptly contacting the manufacturer since it was obvious they couldn't fix it. Now it's Christmas 2025 and the heat stops working again. I call Stephens and again they send a technician. He proceeded to come back 5 weeks in a row and each time it didn't get fixed. After the 4th week I asked him what he was even doing since again it seemed obvious he didn't have a clue. He even admitted they've had trouble with these units before. If Stephens was aware of this, why did they keep sending the same technician back! By the fifth week, when he came back again, my patience wore out. I asked him why he came and I contacted the manager who apologized and said they would get me a brand new unit. Week 6 comes along and the same technician returns with an additional one and a new part. What happened to the new unit! When I spoke to the manager and questioned him about stalling when they knew it was faulty, why he kept sending the same technician every week who even admitted these units are bad and obviously had no idea how to fix it.....and where was the new unit? After they installed the new part, the heater seemed to be working, but it did each time they came for a few hours and conked out. Exactly the same issue and more than 6 weeks with no heat! I spent over $10,000. on this unit which I purchased in 2024! I questioned the manager about why I didn't get the new unit, why I had no invoices for each time they came, plus why they charged me $160. since I still have a ten year warranty on the unit and two year on the labor? He got defensive and tried to persuade me he "was on my side and to be patient." He told me the manufacturer would not replace the unit without first going through whatever procedure, parts and instructions they directed. Why hadn't they contacted the manufacturer weeks ago? The manager said he would email me my invoices, but he wouldn't commit to extending my warranty or reimbursing me the $160. labor invoice. Stephen's must be aware that they're installing unreliable units since the technician admitted they've had the same problems before. When I had no heat again today, I felt I had no other choice but to put my complaint on Yelp because I haven't been getting anywhere dealing with Stephen's directly. read more

My Mother recently passed away so I'm in the process of getting her house ready to sell, turns out downstairs shower was backing up so I called Stephens plumbing, what a mistake. Service man came out and started work right away without any estimate, worked on drain with a snake for about 30 minutes. When he was done cleaning up he presented the bill it was for 320.00. No hydro jet, no camera just snake. When I asked why so much he said he had to charge that and to call office for a reduction if I thought it was warranted. I think 600.00 per hour is reason for a major reduction but when I called office management refused to talk to me and rude lady that answered the phone hung up on me. Great customer service. Beware!!!! After reading my review management decided they now wanted to talk to me. They offered to reduce my charge by 120.00 if I removed the review, I declined the public needs to know. One thing I would like to add, I was rude to the receptionist after she refused to management on the phone and I was wrong for that. read more

Hottest weekend in LA and YAY!! Oscar came today and fixed my a/c in about 10 minutes. Thank you so much! read more

About two weeks prior to this service, I had Stephens Plumbing and Heating out to my home for an issue I had with my Heater. FIVE STARS on that service. This time I called and asked for an inspection on my drains. Galan and Jacob responded and conducted a very thorough inspection. I was pleased with their service and professional response to my request. Galan showed me exactly where there MAY be a future issue on my main line to the street and gave me some suggestions to consider. No pressure, just great advice. The sophisticated camera system that was used is very impressive as I was able to see for myself how my drains were working. I highly recommend Stephens Plbg service for their services. read more

Stephens - Forced air unit - Plumbing Near Me - San Pedro, California

Poor business Promised time frame was not met. No call. No warning. Waisted 4 hours waiting. They said they wouldn't give a quote until the plumber saw the job. But then, before he arrived he said it would be twice as much as others and he didn't even know what was involved. I will not do business with this company and will give a bad review on Yelp Poor business Promised time frame was not met. No call. No warning. Waisted 4 hours waiting. They said they wouldn't give a quote until the plumber saw the job. But then, before he arrived he said it would be twice as much as others and he didn't even know what was involved. I will not do business with this company and will give a bad review on Yelp read more

I heard drips coming from inside one of my walls whenever I turned on the A/C. A neighbor recommended Stephens Plumbing. Oscar came out, went into my attic, took photos of what was causing the dripping, and fixed it, right then and there! Oscar was on time, professional, and a pleasure to work with. I would recommend Stephens again! read more

Great service! The team is professional, reliable, and always quick to solve the problem. Highly recommend Stephens Plumbing, Heating & Air Conditioning read more