I called Stephens for a fourth job - repair requests for the sale of my home. Our buyer wanted a horizontal section of 1935 cast iron sewer pipe replaced which showed signs of determination. Also added an external clean out and lastly performed hydro-jetting to clear the sewer line of any roots and build up which was noted during inspection. After sorting through some scheduling snafus, Juan as lead managed competing priorities and his team very well. They did non-invasive prep on day 1 (so all systems continued to work) and accomplished the job in excellent time on the main work day. Juan really worked with me to get the job done on time and saved me money with his recommendations. I give them my highest marks! read more

Stephens plumbing is great. Used them many times either with mainline maintenance or other plumbing issues over the last 10+ years. Good services at a very reasonable price. Jose the hydro jet specialist is very friendly and informative. We used his hydro jet service annually for our mainline roots cleaning. read more

We finally got sick of our old, slow bathroom faucet and Manny did a great replacing it and the gross trap beneath. It all works so well we might put off the remodel another two years, dang it. read more

Our A/C thermostat needed to be updated, I tried to do it myself and was not able to figure out how to wire a new thermostat. The man on the phone answered all my questions and I didn't feel pressure to schedule or order anything. I booked an appointment scheduled within a 2 hours window. Right on time I recieved a phone call from Poncho to announce he was arriving. He was very nice came up with all the equipment needed right away, you could tell he was ready! Poncho suggested the new thermostat we should get, offering other option just in case, he announce the price that was matching the quote they gave me over the phone. Tested everything made sure we were happy before leaving. That was fair pricing, efficient visit with professional advice. I recommend this company. read more

Quick workers and full disclosure of what needed to be done. And I love senior discount!

Freddy G was INCREDIBLE! He was the most helpful and communicated everything in a way we could understand! He made sure we didn't go with out water for the night! read more

We had a small project - kitchen faucet installation and dishwasher hose replacement. We got an appointment the very next day. The office called that morning to let us know where we were on the schedule. Victor arrived within the quoted window, and he did an excellent job. Professional, courteous, and responsive. Victor and Stephens Plumbing are now our go-to service providers! read more

Victor from Stephens Plumbing came out and replaced a dripping shower valve in just a couple hours and it works and looks great.

Victor was wonderful! He came out quickly, found and fixed our plumbing issue and did it all with a great friendly manner.

Jose and Cory came out today to service my tankless water heater. They were very professional and punctual. They quickly ascertained the problem and had it all taken care of very quickly. Also diagnosed some problems that were being effected by the water heater problems. Super great experience and we'll have them back next year for annual service read more

Jose Galan saved the day. Never imagined how bad it was until our toilets clogged up. Called Stephens plumbing as an emergency and they sent Jose Galán very profesional and knowledgeable. He wasn't able to do the job that night due to it being dark and having to go under our home at night would have been difficult and he needed the proper tools to really go in deep but he came right on time early morning which I'm thankful for him I live in a mobile home which he went under and let us know that our tubing wasn't the best constructed everything was backwards which made everything worse for the whole home in general and that was causing the blockage. Boy was he great! He advised different options and decided it was best to add what was needed. It's my first time ever having to deal with plumbing but if ever needed again I'd call Stephens plumbing again and request Galán to come help save us thank you for your work! I was in one real shitty situation read more

Williams and Mathew did great work on installing our Aquasauna whole house water filtration system. They knew exactly what needed to be done and took care of it - and us! They explained what they were doing and ensured that the system was fully functional prior to leaving. We have called on Stephens plumbing for the past several years and will continue to do so any time we need a plumbing company. read more

Fast, efficient and reasonably priced service. Will definitely recommend and use this company in the future. Poncho for President, very knowledgeable. read more

I waited a couple of weeks before I wrote this review to make sure everything was working consistently. I first want to say, what an amazing professional team. Second, Rob, the estimator and his lead man, Oscar were incredibly efficient and knowledgeable of how to put in ducts, heating, and AC for my modular home by the ocean. Rob also worked with the team of three men until one of his workers was freed up from another job. Stephe's bid was $400 more than the other bid, but I chose him over the other company because of the detail in the bid. The other company, based on its bid was not detailed which would have made me vulnerable to other hidden costs once the work got underway. The company has an excellent reputation and its fleet of vans are clean and newer looking than the other company I got a bid from-which was at least a 20 year old van with faded lettering. I'd recommend this company a hundred times over. read more

I learned pricing for jobs is arbitrary. Always negotiate on quoted price and even still they may rip you off. The plumber had to be encouraged to replace corroded gas pipe. He planned to return days later to do work for $750. I called gas company same day Gas co turned off gas immediately due to safety concerns and the plumbing company planned to fix it 5 days later. I found an established contractor to come out. They fixed pipe immediately for $200. I've had Stephens do work in past- I realized now I was probably ripped off in cost- the technician comes up with an arbitrary number. What I suggest- get a second opinion and negotiate price by the hundreds of dollars. read more

Luis from Stephens Plumbing came out to my home to give me an estimate on installing a new drainage pipe for my laundry machine and replacing the drain pipes under my sink. Luis was very professional and upfront regarding the work and the cost involved in doing the projects. I will follow-up with another review once the work is completed. So far so good. read more

This is the place for all your heating needs . Their guys Chris and Matt came to my apartment this morning to install a new wall heater. Very polite, well mannered, and got the Job done. Thank you Stephans I will definitely recommend your company. :) read more

Call Stephens yesterday afternoon when an old pipe broke outside the house, causing me to shut off all of the water. They called within my appointment window to say they would be here in 40 mins- Jose Galan was here in 20. Fixed it very quickly, explained what he was doing, very happy with his service. He had a look at other potential problems and gave me a quote to fix them before they became disasters. I've used them many times and am always happy. Thanks, Jose- you saved the day. *** he also arrived wearing a face mask, which I really appreciated. even though we were outside. read more

We had a unique situation and I called Stephens Plumbing, Heating & Air. Steve responded immediately and came by the same day. I would highly recommend this company. read more

Mathew (Matt) was very quick on assessing and doing repairs. I would highly recommend this company. Both fair pricing, honest work, and punctuality. read more

I'd like to say thanks to Trevor and Chris who did an awesome job on replacing my heater. They were not only courteous and professional but went above and beyond in their conscientious attitude towards their work. They were very clear in taking ultimate responsibility for the outcome of the work and especially concerned with safety and the upmost level of quality. As a customer they have my highest recommendation. The final result of their effort was great and I have full confidence in the quality of their engineering. Especially when dealing with gas appliances it is very reassuring to know that you have people with the absolute best attitude, professionalism, care and consideration doing the job. Thanks again guys, I appreciate your work. read more

Had a really good experience with Luis who snaked a shower drain for me. Quick and great service!

Thank you for a great and quick service, Luis very professional and courteous technician, highly recommend Stephen's Plumbing services,

We have used them many times over the years. Always a good service. Luis showed up promptly, diagnosed and fixed efficiently. He Listened carefully and understood our needs. They do definitely care. Also, love the fact that Luis showed up with a mask and protection. Highly recommended. read more

These guys are really great! I called Stephens and Allen answered the phone. He provided great customer service and an ETA when the tech, David, was set to arrive. It is a tenant owner situation and completely worked around my hectic schedule. David crawled under my house and did a full inspection and let me know what was going on and took pictures for me. Seriously great service. Would highly recommend! Thanks David and Allen!! read more

I was new to the area when I needed to contact a plumber. I contacted Stephen's Plumbing who sent a guy out that charged me $250+ to turn the knob on my new gas earthquake value. Stephen's plumber talked to me about the plumbing jobs I was planning and gave me his personal mobile number to contact him directly. read more

I am sorry to say that I have had repeated bad experiences with Stephens Plumbing. The last experience sent me looking for another plumbing company (thankfully, I found one). One of Stephens plumbers came to my house (on a weekday) to fix a clogged drain. He was there a total of 15 minutes. Since the bill was going to the owner of the property, I didn't see it, but I later learned they charged her $280 for the supposed repair! One month later, the same problem occurred again. It was extremely difficult to schedule an appointment with Stephens and they couldn't find the previous invoice, so it would mean paying for the repair again. So I called another plumbing company and soon discovered that an old, corroded piece of pipe was clogging the drain - something Stephens should have seen and removed. I have photos; if you want to see them, message me. read more

Max and Hector saved the day for us! Couldn't get the water to turn off and couldn't turn off the main line. They were there in 15 minutes and took care of everything. Nice, neat and capable. Will definitely call them again. read more

I have always had a great service experience with Stephens Plumbing and Heating. Each service rep has had great customer service skills, is knowledgeable and takes the time to explain what took place on the job. Manny did a great job today taking care of a very dirty job. Thank you Manny. read more

Yes I would like to say this company is all about money. Had a leaking toilet and was referred to Hector. On the phone he starts going on about how they will charge me 2hundred per hour. And more for parts. He said maybe 4 or 5 hundred more for parts. He started talking about coming over and shutting the valves off near our toilet I said I only have one toilet where do I go to the bathroom at? He said I don't know if I can fix it today. He has also kept asking for my name and address. I gave it to him once so i repeated it. This conversation was very unprofessional to say the least. He acted like he didn't want to deal with it basically. Bottom line is I called someone else. I felt like he would rip me off. Those parts that he mentioned could have been inexpensive parts at home depot. I am a senior and didn't appreciate this. It's all about money. I think the red flag started at the beginning of our conversation when he mentioned I have to warn you it will cost you 2 hundred dollars per hour. I thought I'd die from fear! read more

Received bid at site- requested formal bid- never received one. They provide air conditioner- but basically nothing else-no carpenter- electrical- take it or leave it attitude read more

Amazingly prompt response... and prompt fix. Louie was wonderful, professional and patient... recommended!

Just as many of the reviews said, we were especially well taken care of my Stephens Plumbing and their tech Michael. Super fast response time and every person I connected with was kind and normal (sometimes the overly-nice can be a red flag). Michael was professional, had his PPE on, got right to fixing the issue, and our pipes were cleared and working again within 30minutes. We'd definitely call them again! And thank you Micheal for your professional, kind, knowledgable support. read more

Cobos Casa had a new plumbing issue, one phone call and another visit by David from Stephens fixed what appeared to be years worth of clogging before moving in six months ago and correctly installed our dishwasher that our contractors reversed the cold and hot water. Stephens Plumbing is our first call for small and big issues. Thanks. read more

I called on Monday morning because the hot water pressure was low. Got an appointment for Tuesday afternoon. I like that I received a cal beforehand stating the plumber (Victor) was still on his way and they hadn't forgotten about me. Victor diagnosed the issue right away and said he would be back the next morning to replace the water heater. Great quick service! And exceptional customer service!! read more

First of all let me say that the Quality of service from the initial phone call was nothing less than a 10. When Galan showed up he was courteous respectful and professional. He provided accurate and detailed information and was very helpful in communicating with our property manager. Galan made our job a priority and made sure the work was done in a timely and efficient manner. I would highly recommend Stephens plumbing and would request Galan again if we ever need their services in the future read more

This review is specifically for Jose and Cory who really came through for us on a last minute request on an Extremely hot Friday afternoon close to closing time right before a holiday weekend. They thoroughly completed the tail-end of a somewhat challenging dishwasher installation (from a previous plumber which I won't get into specifics); stayed late and made sure everything was running the way it should. Did I mention, it was an extraordinarily HOT day? You can tell Jose is the type of plumber who takes pride in his work and wants customers to be happy. Just overall very courteous, professional, and helpful guys. Thanks Ryan for coordinating to make sure we were taken care of. If you call these guys, make sure you ask for Jose for the plumbing. He is extremely thorough and gets the job done. read more

Stephen's is our go to plumber. Louie did a great job on swapping out all of our facets, knobs etc. for our sinks. He was very communicative and let me know of potential challenges & additional work before he moved forward. I appreciated his transparency & honesty. read more

Omar was Very professional. Even though my heater was installed by another company, he took time to explain the problem and what was needed to correct it. He took video of the heating unit to show me exactly what he was talking about. He was very friendly and nice and made sure I had all the information I needed for the next yearly service. read more

Galen and Matt are simply the best! Their attention to detail and expertise was amazing! It was like having white glove service; they cleaned to the point where when they left I could not even tell that anyone had ever been working on my pipes. I highly recommend them! read more