Stephen's Plumbing was a great help. They notified me of a potential problem and was able to replace my water heater immediately. I will definitely use their services again. The plumbers were very professional. Miguel was awesome. read more

I had a few companies come out to give me quotes to temporarily move my air conditioner, and return it when we needed, and Stephens gave me the best price, and great service. They were on time for both removal and return, very courteous, and kept the space very clean. They even placed the unit on a nice new platform. They made sure the air conditioner worked properly before they left. They reconnected everything, and checked everything to make sure it would work perfectly. I'm so happy I have AC again. Thank you! read more

Excellent work by Manny. Our teenager failed to mention his bathroom sink was clogged. We tried to take care of the issue ourselves and soon realized we needed a professional. We received a referral for Stephens Plumbing. As busy as they were today, staff did everything in their power to get someone to our home. Manny was professional, conscientious about not making a mess in our home (raining...we appreciated that), and got the job done in a timely manner. Highly recommend Stephens Plumbing, Heating & Air Conditioning. read more

My review will explain exactly why they are getting only 1 star. Whomever set up the appointment over the phone was good, the plumber came and did an ok job but he made a false statement/lied to our insurance company! A week after we bought the house and we're moving things in, we found water on the laundry room floor, mopped it up but it kept getting worse. We could hear the water running but didn't know where from...so we had to hire a leak detection company to find the exact area of the problem and they told us that we have a burst pipe, they dug it out and we saw that the water was gushing (have video to prove) and at that point we shut off the water to the house all together ! So by the time their plumber arrived, the water was completely off! He told our insurance company that a slow leak caused the damage, are you kidding me?!?! Slow leak was never mentioned by anyone and not to mention that our house went through serious inspection a few weeks prior to that before we bought the house. Final walkthrough a week before and everything was dry and in perfect condition!! So if the plumber didn't remember the exact job/house, he should have never made any statements!!!!!!!!! We called him several times and left messages through the front desk, to verify on what exactly he told our insurance company but he never returned our call! Of course our insurance company said, that "your plumber said that it was a slow leak and that is not covered by us"!!! Not acceptable!!! read more

Galan was awesome. very professional and knowledgeable company. Galan showed up on time explained everything he was doing, gave me pricing before doing each thing so there would be no surprises. And everything at my house is working great. I'll use this company in the future and will request Galan. read more

Art of Stephen's Plumbing was professional and helpful. He was on time and informed us every step of the way while installing our earthquake gas shutoff valve. He finished the job faster than expected and did an excellent job. Would highly recommend this company. Thank you for your great work. read more

Luis came by to do a free inspection for a dripping facet. He was open about the situation and cost and will be coming back to replace it. Looking forward to it. read more

This place is great. We have used them many times before and we are always happy with their service. This time Luis came out to help with a plumbing issue. He was great and fixed the problem quickly. read more

We recently bought a new gas wall oven and needed to have the old unhooked and the new one installed. Each step was taken with care, and with a lot of can-do man-ship, as we were not sure of every step to take out the homes original set up. Galan & Robert were careful and knowledgeable each step of the way. They even helped remove the old one after we had a successful first heat up on the oven. So excited & grateful. Thanks guys! read more

My garbage disposal died on me last week (ugh!) so I called these guys. I was referred to them by a friend who has used them a couple times. I was pleasantly surprised when the plumber showed up on time. The job only took 1hr and 15min and now I have a brand new garbage disposal thats quiet and works great. I highly recommend these guys!!! They service Torrance! :) read more

I just had this company install my water system that I got with the UV light and Warren was great he is a perfectionist great job. I highly recommend this company. read more

I was able to make an appointment for next business day, in the afternoon. Manny was the representative that came. He was on time, clean and extremely patient. I had a leak in a pipe that was going up through the closet, and after looking at the issue was, he acknowledge it would take an hour plus labor and got it done as quick and clean as possible. Quality parts used and he was also glad to explain what he was doing while he worked. I got quotes from others and looking at Manny from Stephens Plumbing, I'm glad I went with these guys. There's no doubt, if you are ever in need, call Stephens Plumbing and ask for Manny if you're ever needing service in Torrance/Lawndale/Gardena/Hawthorne/Lomita. Simply the Best!! read more

Let me start by saying I've worked with alot of plumbing contractors in the past 28 years and can only refer a few of them. I can always count on Stephens and especially Miguel who usually goes above and beyond with his knowledge and professionalism. I would definitely be calling them again and will continue to refer them to friends, and they have nothing but praise about their service. Thanks for being there for us. read more

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My fifteen year old air conditioning unit decided it was done. I called three contractors to get bids. When Omar came out for the estimate, I knew that Stephens was the vendor I wanted to use. He was friendly and knowledgeable. The first two bids were roughly the same price so i expected Stephens to be similar. I was wrong. They were significantly less money. In fact, I had to verify with Ryan Stephens that their bid included all the parts and installation. On install date, Omar came with Chris and Matt. All three experienced professionals and did an excellent installation. They covered the work areas to keep it clean. They did not let their ladder damage the walls of the spiral staircase (nearly every vendors seems to do that). In the end, we have a powerful air conditioning unit. Now i just need to wait for the weather to warm up so I can enjoy it. read more

I called Stephens Plumbing and Heating to repair my heater. They set an appt for me the next day and came out and showed and explained to me what needed to be repaired. Oscar was professional, kind, he was covid safe, wearing a mask. Oscar was really helpful, showed me the problem and replaced my capacitor. I will refer Stephens Plumbing to friends and definitely use them again. read more

Galan originally came to address what we thought was a simple clog in our bathtub but, it's was far more complicated. Galan was very detailed in explaining the issue and ways to resolve according to budget. He was polite, friendly and a complete professional. Thank you! read more

We have used Stephens Plumbing a few times for various projects. Each time, Miguel arrived on time and ready to get the job done. Attention to detail seems hard to come by these days, but with Miguel, there was no shortage of it. They are a little pricey, but the quality of work from him and his team was outstanding. Thank you for your fantastic work! We will be calling them again. read more

Thank you Stephen's plumbing for your quick and professional service. Luis did a fantastic job unclogging our shower and making sure that everything was working properly. He wore booties inside the house and made sure to clean up the space afterwards. He was very knowledge and professional. Customer service was excellent as well, making sure that an appointment will be made for the client. read more

I like that he showed up promptly and on time. He was professional and courteous. He wore masks and did not charge or upscale on any additional work or services. read more

"William is great but prices are high. Got an estimate of almost $400 to replace a shower cylinder. Charge for replacement part was $180 versus $67 on Amazon. They also round up to the labor charge in hours. One hour = $95. One hour and one minute =$190. So my $67 part would have cost me $180 plus 2 hours of labor for another $190 plus tax = almost $400. Ordered the Amazon part and having a handy man install for $80. Saved almost $250." read more

Absolutely AMAZING customer service, quality work, and incredibly friendly staff! We had a leak in our attic AC unit. Omar was on site in no time and was able to identify the problem and fix it super quickly. After having another company on-site that was not helpful, we are so glad that we found Stephen's Plumbing and will DEFINITELY use them again in the future. Special shout out to Omar for all his help with the Nest setup too! read more

I am giving Stephens Plumbing and Heating a five star review! I was looking for a local company to repair my heater and to do some plumbing work. I found Stephens on Yelp and called them because of all the positive reviews. Two wonderful technicians were sent the same day I called and they both did excellent work; solving both of my plumbing and heating issues. Poncho, the heating technician was knowledgable and super nice. He had my 50's era heater repaired and working within an hour. Later in the day, Luis arrived to do a main line clean out and a kitchen faucet installation. Again, super nice and knowledgable; completing each job efficiently. We will call Stephens back for any future needs! Lorie S. read more

I called to have them come change a part on my heater that Social gas inspected and said needed to be changed and I could probably do it myself and that he could change the part but they don't carry it for my type of model heater. Turns out so cal gas guy was lying, the part was a thermal coupler and its basically a generic part that can be used in heaters and other things. Anyways I call Stephens plumbing and they have a technician reach out to me to service my heater, I tell him I need to have my thermo couple replaced and how much is the flavor because I know the part is only like $10 bucks. He says we'll first of all you won't find a thermo coupler for $10 dollars that they go for $80 and if I find them for $10.00 to let him known where so he can start getting them from there and I tell him I already did, they sell them at hormone depot for $10 bucks and they go for $7 on amazon, he was silent fr what felt life an eternity because he got busted trying to sell me a $10 part for 8 times its value at that point I knew he couldn't be trusted but I figure hey I could just get the part from home depot and pay the labor for him to replace it, then he tells me he will charge $159 or $189 just to show up, keep in mind this wasn't an emergency visit and I clearly stated that to him, $189 just to show up then whatever the labor was going to be to fix the part is laughable. I ended up calling to cal gas and asking if they change thermo couplers and they said they did so I made a big deal about it complaining that their technician said supposely they didn't change them on my particular model, so they sent another technician out and he changed it and charged me $50 total which I felt was more than reasonable. Use your better judgment when going with Stephens plumbing, if you don't believe me on the price of the thermo coupler look them up on home depot and amazon its basically this thin copper tube with fittings on each side that the pilot flame heats up which in turn sends milliamps to this safety device to keep the gas on or at leas that was how it was explained to me. You just cant trust anyone now a days, it seems like everyone is out to rip you off, I hope Stephens plumbing managment reads this and gets on their employees about being more ethical and I really hope it's not something that is encouraged by management read more

Many thanks and tons of gratitude to my technician Manny who came out on a Saturday evening to clean out our mainline and solve a problem for our family! What a top-notch, clean, and professional job done that got our home back and functioning at the highest level! read more

Hi Allen I just want to appreciate the prompt and professional response by Poncho in the Heating field and Victor in the Plumbing field . Excellent job Outstanding and fair prices Thank you very much Sincerely and respectfully Marco Antonio Ortega read more

Omar Garcia is the best HVAC tech out there!! He is always at your services. We use him a lot at my job and you can always count on him. If you want someone that explains the issue thoroughly to you and gives the best recommendations then he is your guy! Make sure you ask for him when you set up an HVAC appointment. 5/5 for sure!!! read more

Excellent service by Omar and the Stephens crew for us today. They were very busy, but understood that I needed urgent help with my furnace failure, so they accommodated me on the same day. Omar arrived and diagnosed the problem quickly. I felt he was totally honest and capable from the start. He got things back in order and operational quickly and efficiently...and we was very friendly! read more

We had a simple shower cartridge swap that needed to be done and we got quoted $500-$1000 job for something that costs as little as $80 for parts. We had all parts available but the plumber took all the parts so we could no longer do the repair ourselves. I feel like he did nothing but attempt to scam my girlfriend who seemed like she was an easy target to markup. He made no attempt to look at the problem and tried to upcharge us to simply remove the shower plate on the wall. We cancelled and called another plumber who was able to diagnose the problem and fixed it within 2 hours. He may have gotten away with it from other clients so be wary about the cost and ease of repair of your plumbing. read more

I had a gas leak on Thanksgiving day. I live in the Gardens and when Williams came out he explained the procedure and that he would put in an emergency bid to my HOA. After I received the approval Williams & Freddy came out and did a great job. Before they left they checked my stove and heater to make sure everything was functioning properly and cleaned my patio. I was very impressed and would highly recommend Stephen's Plumbing and especially Williams & Freddy. read more

I highly recommend these guys. They were able to schedule me quickly and had no problem rescheduling when I needed to switch my appointment. Omar showed up within the estimated window of time and was very friendly and knowledgeable. He quickly fixed the problem and made sure I fully understood the issue. Again, I highly recommend this company. It's refreshing to have found a company that is professional and timely. read more

I'm so grateful for Stephens! My water heater sprung a leak and they were able to send someone out and get it fixed within and hour of me calling! I don't know how I would have gone without hot water during a pandemic! Manny was professional, helpful and quick! Thank you again for saving me this week! read more

I had an AC fan capacitor replacement. From the booking an appointment to the actual technician coming in to replace the part, it was as smooth and professional as service can be! Pricing seems very reasonable and honest. The technician was in an out in about 20 min! I cannot be happier. read more

I have never felt compelled to write a review for a plumbing company, but in one month I have experienced every plumbing emergency nightmare! I am a property manager for both residential and commercial properties and decided to try Stephens Plumbing for my first disaster (pipe burst) on a Sunday. Manny was the first Stephens Super Hero that came to my rescue. The next super hero was David who patiently worked hard to repair several gas leaks. I was so impressed by the professionalism and sense of urgency they showed. I called Stephens out 6 more times in one month and each visit they went above and beyond. And I can't thank the office staff enough for their polite patience with me! As much as I don't want to share them with anyone else, they definitely deserve to be recognized for their 5 star service. Thank you! read more

After trying to unclog our kitchen sink last night, I gave up and called Stephens Plumbing this morning they were out in less than 2 hours, Freddy & Arturo were polite and courteous they did a excellent job. read more

Visited this place to buy a part and ask some questions and ended up not needing anything but the owner went out of his way to help me and even had one of his employees call me to check my high pressure switch. The fact that he didnt even profit from trying to help me speaks volumes of this business ethics. Had I lived closer to this place, it would be my first choice. read more

Stephens is one of the best heating and plumbing companies I've ever done business with! Luis was very professional while working in my home and completed the job in record timing. Great customer service and I'll definitely hire them again! read more

Wow...where do I begin. I was referred to Stephen's by our realtor, who's used them for many years and has had nothing but great experiences, but wasn't sure what to expect. Called for an appointment to fix a problem with our heater and they were able to send a service team out the next day. Omar and Oscar came over, were great to work with, very professional and very experienced when it came to working on HVAC equipment. They also did a great job fixing the gas valve on my fireplace. Even the initial experience with their receptionist/scheduler was great. Thanks guys...you're now my go-to company for HVAC and plumbing read more

Stephens has been a reputable company in the San Pedro community for many years. Gary Stephens stands behind his work and has a reliable staff. Jose Sancen recently performed a waste line scope for my client and did a great job identifying areas of concern and recommending viable and reasonable repair remedies. read more

Would definitely recommend Stephens heating & plumbing , what we thought was going to be a lot of money it ended up being just a minor problem or I should say corrosion on our old wall heater.. Oscar was very helpful and knowledgeable, thank you so much!!! The price was reasonable for us read more

Called Stephen's plumbing early Saturday morning after having to turn off our water in the middle of night because a pipe was leaking under the house. Hector and Andrew arrived in a very timely manor after being warned that they were having a busy morning. They diagnosed the problem very easily, went to get the part they needed, installed new piece and we had running water again in under an hour. Very fast and efficient. read more