Overpriced and poor communication from the shop. They had my vehicle for 4 days without answering my calls to check for estimate and diagnosi. I had to just show up on them to get any type of answer!! read more

G.P. was the most honest automotive mechanic I have ever dealt with. His integrity and great service was beyond reproach. I am using him from here on out for all my automotive maintenance and repairs. His knowledge of my BMW 530e couples with his thorough analysis of what was wrong gave me the ammo I needed to go to BWW informed so they couldn't over charge me. Thanks G.P. read more

They worked on my RV tow behind, a 2011 Mini Cooper S, to fix an oil leak. Doing that required removing the bumper and the towing base-plate which is secured to the frame of the car. They fixed the oil leak and put the bumper back on without securing the base-plate. The 8 bolts were stuck into the appropriate holes but no nuts were used. They were lying in the frame cavity loose. i towed the Mini back to NC and literally could have lost the car on the Interstate. When confronted, Mr Signn claimed it was not his fault. I discovered his error as we prepared for a motorhome trip. By then only 3 of the 8 bolts remained. Ended up taking everything off and fixing it myself. read more

Sterling Star Automotive - Auto Repair Near Me - Sterling, Virginia

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Took my car to this place and after 3 trips for the same problem and -almost $3000 dollars later and a lot of unnecessary parts replaced some of which I seriously doubt were even actually replaced !!!!! my car runs worse than It did before. Never again!!!! read more

I got my Mersedez serviced at this business and they did a great job! very knowleadgable and attentive. I will be back. Elena. read more

G.P. and his team are top notch. I have a 2018 Mercedes convertible that I had taken to the dealer multiple times for an issue with the trunk and the electrical system. The dealer had told me that it would be a $30K repair that exceeded the cost of the car. After feeling like we had no options and not knowing what to do, we took our car to Sterling Star. G.P. and his team did a thorough review, provided insight and honesty on the issues and fixed the problem for a small fraction of the dealership quote. The car is now driving like a dream again. Everyone at the shop and the front desk were friendly, helpful, honest and did their jobs with integrity and skill. We will definitely be taking our Mercedes there for further maintenance and repair. I couldn't have better things to say about this shop and the service! read more

We are moving out of state after 30+ years in Loudoun County, and for at least half of that time, we have taken our Mercedes to Sterling Star Automotive. We have own several used Mercedes, and have had Mr. Singh check them out before purchasing. Thereafter he maintained each vehicle with great service, and impeccable workmanship. If we had any concerns at all, Mr. Singh was always willing to have us bring the car back in. Mr. Singh is a consummate gentleman, and we will miss him and the service that we received. Steve and Billie Young read more

I've been taking my 2015 Mercedes to Sterling Star Automotive for 3 years now. The great staff does an excellent job of explaining what services need to be done and their prices are fair and reasonable. read more

Sterling Start Automotive and Mr. G.P. Singh were recommended by the local Mercedes Benz owners club. What a great referral that was. We purchased a 1999 MB W210 E320 4-door sedan for our son to drive since it is one of the safest autos ever built. As this is our first Mercedes Benz vehicles (we are Porsche owners) Mr. Singh and Sterling Star Automotive gave the used vehicle a thorough pre-purchase inspection. What a wonderful reassuring experience from a Master Certified Mercedes Benz Technician. We made a list of items to repairs for the E320 and prioritized. As a new customer to Sterling Star Automotive and Mr. Singh I am thoroughly impressed with his honesty, his technicians expertise, and professionalism. There was no hint of over selling repairs at all. I now have a great list and will start working my way through our son's first car with most needed mechanical repairs to make it even better. I will definitely use Sterling Star Automotive and highly recommend Mr. G.P. Singh for your Mercedes Benz repairs. Save your hard earned money, skip the Mercedes Benz Service Department repairs and go see Mr. G.P. Singh with your Mercedes Benz. You will not be disappointed. read more

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Can't believe how genuinely honest these guys are! My wife's 2011 325i was experiencing adjustments to her seat for no apparent reason. The worst part was that it inevitably happened when we were driving and it could easily have caused an accident. Clearly there was a short in the control panel. After Scott (a wizard for sure) looked at the car, he explained in (almost) agonizing detail that there were 2 components that might be the culprit: the controller OR the motor under the seat that actually moved the seat forward & back, up & down, etc. His suggestion was to set the seat where it was comfortable for my wife to drive, disconnect the control panel, and let her drive it for a few days. If there was no further movement in the seat, it was the controller, if there was, the motor was where the problem. Here's the rub, by using this process of elimination, we only had to buy 1 of the components, instead of what the dealership would have done; shotgun the whole seat assembly costing almost 3x as much. It took a little longer, and we had to make several trips to the shop, but it sure was less expensive. No matter what car problem we ever have in the future, Sterling Star Automotive is our first choice. read more

I initially came to Sterling Star 10 years ago because my warranty expired on my 2000 C Class and there was NO WAY I was going to pay dealership rates! All I wanted was a repair that was honest, thorough, and reasonably priced (I wasn't sure such a thing was possible for MB). Finding Sterling Star was a breath of fresh air. They really understand Mercedes-Benz and were able to make repairs that stymied the dealer (really). For example, the transmission on my 2005 CLK was acting up, and two dealers said to replace it. Mr. Singh knows his MB transmissions and was able to fix it, so I'm keeping the car. No joke, these guys are magicians. I've read some of the more negative reviews and I have some comments. For one, if you're looking for a "dealer experience", you won't find it here. No "technician" in a lab coat greets you with a beverage, etc. If you want to pay for that fluff, go to HBL. If you want your car repaired by an honest garage that is super clean, there is no comparison. Loaner cars are old, but run properly. Check me out; I've written a number of reviews, but this is first time I've given 5 stars to anyone. Please believe me when I say this: the ONLY reason I considered purchasing another used Mercedes-Benz is because I knew where to bring it when it needed repair. read more

I'm glad to find this benz repair shop in Sterling,VA - The owner GP Singh is very knowledgeable having worked in a few Benz dealerships in the DMV area. They are very professional and my car feels newer after addressing important repairs in my car. I will definitely refer this to anyone who wants quality work. Honest and Trustworthy.Thanks Mr GP. Ggallo_01252022 read more

I have been coming to Sterling Star since 2008. It is refreshing to meet honest mechanics/shops that would give you choices and honest timeless for repairs that allows you to be financially prepared for parts and repairs. This is unlikely of certain Mercedes dealership that con Owners for parts that was not failing or even required! Mr. Singh is definitely a Mercedes expert. read more

Look no further for your Mercedes Benz repairs. My family has been coming here for years! I couldn't recommend any other place for your Mercedes but here! 5+ stars we've owned about 4 different Benz that all are serviced here honest reliable and affordable! Mr. Singh is always so pleasant and his family as well. I am so sad I have moved and have to find another mechanic. read more

Sterling Star is honestly now my go to place, for not only repairs of my Mercedes but also servicing. You cannot beat the pricing, experience and quality of work. They did an engine repair on my ML last year that that saved me thousands over the dealer and just had them do my scheduled service. It's very hard for me to trust repair shops including dealerships but Sterling Star has earned mine! read more

I received a $2500 estimate to fix the AC on my S500 from another Mercedes specialist. I took it to GP and he diagnosed the issue as something else. The car needed a part that is no longer available, and GP took the time to research and find a company that can remanufacture the part. The total repair ended up costing $200. GPs honesty and integrity is absolutely priceless. Truly a pleasure to work with GP, his wife, and the team at Sterling Star. read more

When it comes to Professionalism, timely repairs, and honesty you will be hard pressed to find a better repair shop than Sterling Star. I found the owner and staff to be an absolute delight to interact with. I have owned a few Mercedes over the years and have had some good experiences and bad ones, this ranks as my best. My Mercedes was taken care of as though it was there own. Ask for GP (owner) and you'll be we'll taken care of as well, I have no doubts. read more

Sometimes the best service is a hidden little secret back in the corner of an industrial park. Sterling Star Auto motive has cared for three of my Mercedes trucks for the last 10 years. From the moment you walk in the door until the time you pick up your car, your kept apprised of the status of work, any changes that might need to be done, and you were never pressured to do work that might not be necessary at the moment. The entire staff are Mercedes certified mechanics. I cannot be more emphatic, it is time to ditch having service done at your Mercedes dealership.GP and the entire staff at Sterling Star Automotive will treat you in a friendly and professional manner. The cost of maintaining your car will reduce dramatically. I love doing work with such dedicated professionals. read more

Very helpful and honest automotive repair place. My wife and I were traveling home to Newport News and our belt started squeaking. We pulled over and smelled burnt rubber. When we shut off the car, the belt started smoking. We didn't know what to do so we called Sterling. When I got there GP acknowledged I called and walked out to my car. Within minutes he diagnosed our problem. Bad AC compressor. Then he suggested we cut the belt since it only powers the compressor. That way we could make it home and get the compressor fixed at a later time. GP was very helpful and didn't take advantage of us in our "out of town" situation. I would highly recommend this place to anyone in need. read more

If you owned a Mercedes and have brought it to the dealer for service. And when you heard your quote and wondered if there's someone else that can give my car the level of service you "believe" you are getting from the dealer for a "better" cost with "better" service ... Well if you are that person I may have that someone for you. Sterling Star Auto. knows Mercedes-Benz (probably BMW, but I owned a Benz)... Most if not all are previous mechanics from those dealerships. Do you want to talk to a Service Writer or someone that's knowledgeable with the extent of the repair job. Buzz Words; Diagnose the problem - not just fix stuff to rule out the problem Cost break down - learn about what you are paying for and why Info about your car - ask why is that for this type of car Service reliability - bring it in for a problem, get a solution Trustworthy - you can trust and be assured you are getting the repair you need Mrs and Mr GP and crew has my recommendation. read more

I trust Mr. Singh and his entire team to care for my car. Recommend them to people all the time. Even raved about Sterling Star at the dealership! Don't go anywhere else - great customer service and value. read more

Very unprofessional person who picked up the call. Raised voice on me for asking simple ball park estimate. Very impatient!!! Don't know what these guys would have done if I actually would have dropped my car. read more

The Owner/Manager of the shop was rude and stubborn. When I showed up in-person he denied the work/service agreement confirmed over-the-phone, he lied to me over the phone and I wasted my time driving all the way there. Also, they try to intimidate customers by being loud and extremely rude. I would not recommend such a place. read more

Sterling Star Automotive - Auto Repair Near Me - Sterling, Virginia

GP & his staff have done a superior job once again! He has been able to conduct repairs and servicing not only my german vehicles but this time on my Japanese mini van. Because of GP my mini van passed inspections with flying colors! GP had his technician review a air bag code that would have failed me and found out it was only a faulty sensor and not the entire system. Keep up the superior service Sterling Star! Roger G. Leesburg, Va. read more

GP is great. This was my second time taking my Mercedes to him. They did scheduled maintenance and a tune up on my car plus fixed an existing problem that I tried getting done at 2 other shops that I won't mention. Great service, car runs like new, fair prices and now he has a loaner car. read more

Great service and great work which is what you would expect from Mercedes Benz trained mechanics. Sterling Star even came to my house to replace a dead battery above and beyond what was expected. If you have a German or even Japanese car, this is the place to take it for repairs and service. Thank you for treating us well as customers! read more

I started at a Mercedes dealership with a repair estimate over $1,300. The team at Sterling Star Automotive did the same work for under $200. Excellent service and value. read more

I've been bringing our cars to Sterling Star Automotive for so many years that I've lost count. It seems to be at least 10. We will continue to bring them here because the owner treats customers like he would treat himself - honestly, openly, and trusting that you won't burn him. I've brought cars in for assessments both before and after buying cars. GP gave me insight on what needed repair, what repairs could wait, and what didn't need repairing or what I could easily do myself. To give you an example, I had transmission problems that every other expert said required a new transmission for at least $5000. GP inspected the transmission and said ideally, a new transmission would be best, but he'd repair the gears having problems for $1200. It took him a few days, but the repairs he made lasted until the car was hit by another driver . . . over 90,000 miles later. Time after time, nearly every customer I recommended to him has loved the results. No one is perfect, but if you're looking for service on your current car(s) or an assessment on one you're looking to buy, you should work with Sterling Star & GP, the owner, at least once. Tell him "Craig" sent you. read more

This place should be renamed to Sterling "5" Star Automotive! After having a couple really bad experiences with a local Mercedes Benz Dealership service center I looked for a place that would like my business. I found GP the owner to be very helpful and went above and beyond to take care of the issues and saved me more than $5000.00 from what the Dealership was trying to charge me. I own 3 Benz and they will now do the service on all of them. It just goes to show what good customer service and being honest will do for your business. read more

100% would recommend!! I've been ripped off by other places but they are very honest, reasonable & up front here. I will only bring my car to Sterling Star from now on! Mercedes-Benz wanted to charge me $8,000 in repairs and Sterling Star did all the repairs necessary for just $2,000. Ask for GP he is very nice & professional - Try them out you won't be disappointed! read more

When it comes to auto repair, you have to find a shop you can trust because most of us don't know much about cars. My last experience with this shop proves I can't trust this shop at all. My car had gas smell whenever tank is full, and Mr. Singh took a look at it and told me the two sending units of gas tank need to be replaced and quoted me $1270. He also quoted me $800 to fix steering wheel pump, and another $1500 for other fixes. I wanted to get a second opinion so took my car to another shop. It turns out that the two sending units of gas tank are fine, and only the tank seal needs to be replaced. In the end, I paid $550 to fix the gas tank seal, steering wheel pump and replace front brake pads. Afterwards there is no more smell when gas tank is full. I know the price I paid is on the low end for whatever reason, but I think Mr. Singh is either too lazy or too greedy to correctly diagnose the problem. I'm glad I took the car somewhere else for a second opinion which saved me $3000. I definitely won't trust his shop again. read more

I have had a Mercedes for about 3 years now and the first time I went to the dealership to have a service done, my smile was definitely turned upside down. I found out about Sterling Star via a message board for Mercedes Benz owners and I have been going to them ever since (about 2 years now). I don't know how much money they have saved me over the years but I am sure that it is a sizeable amount. They are very friendly and I never feel like I am being gouged for my money like at the dealership (they actually tried to charge me $100 to replace a bulb in my car one time - G.P. did it for free). They are the definition of just good, honest people. True story - I took my car there one time and it needed a part that had to be ordered and wouldn't be done until the next day - G.P. actually gave me HIS car as a loaner to take home. What in the world?!?! LOL! He has a customer for life in me. read more

This is my first time with Sterling Star Automotive. For what I had experienced, I will be a repeat customer. I have a 2004 MB E500. Brought my car in for transmission problem and F service due. Mr G.P. Singh diagnosed the problem and gave me copy of diagnostic printout of what caused my transmission problem. He is honest, informative, and knowledgeable. He told me to bring the car to one of the MB dealer that he knew dependable enough because the parts my car needs is not sold by the dealer to any local shop. For the F service, he ask me to bring my car back once the transmission is fixed. And if the dealer tells me the causes of my transmission problem and parts needed are different than his systematic diagnosis, he ask me to call him. For all these, the price he quoted me was exactly what he charged, which is reasonable. Now, that is service! gregg c. read more

Still highly recommend as my 08 review states. By far still the best Mercedes specialists in town!

Amazingly I found this place because I was in Sterling for a softball tournament and someone stuck a flyer under my Merecedes wiper. Usually this just pisses me off but I took this as a sign as I had been needing some work done on my CLS 500. I spoke with the owner on the phone and dropped my car off late in the day. All of the repairs were explained and completed to my satisfaction including updating my safety inspection. They also changed out all 16 of my spark plugs (2 per cylinder) with Bosch Platinum plugs I provided. When I returned to pick up my car the shop power was out due to a nearby car accident that took down some lines. They let me take my Mercedes and leave my old Jeep there as collateral and we settled up after the weekend. My flyer entitled me to a nice discount which made me even more satisfied. This is definitely a 5 Star establishment and I will not be taking my baby anywhere else. Honest, reliable, knowledgable, and priced right (for Mercedes anyway). read more

These guys are thugs. If there is nothing wrong with your car, they will say it is about to break down, this part is bad that part is bad. My car had starting trouble and also was showing battery sign, obviously battery needed changing so I took it to them. They tried to tell me that the crank shaft on my under warranty Mercedes was bad and needed replacement and they were ready to change it even without asking my permission. I asked them not to and took the car to the dealership and they changed the battery, the crankshaft had no problem what so ever. This place is a complete fraud operation run by a bunch of thugs. WARNING: STAY AWAY read more

If you're reading this, you either have had a bad experience with a mechanic, or you value high quality services and are looking for information. In either case, you MUST do yourself a favor and give Sterling Star a try. I moved to the area in 2016 and was concerned about finding a shop to work on the car after leaving a great mechanic in NC. I have a 1999 S420 with 225k miles that runs great and I want to keep driving it for another 100k miles. Sterling Star was actually recommended to me by another shop that wasn't able to fit me into their schedule, and after the first experience I was sold! I have had work both major and minor done, and the shop is always courteous, kind, knowledgeable and efficient. read more

The best place to take your car! Very cheap and honest. They are also very speedy! I brought my car to this place when I needed an oil change and it was the cheapest around! read more

We have been using Mr. Singh and Sterling Star for the last few years and take our company cars there. When dealing with a mechanic shop, not only is their skill set and attention to detail important but also their honesty as most of us don't know a lot about cars and we have to take the recommendation they give us. For us, we trust Mr. Singh as he is very knowledgeable and we know that he has our best interest in mind. He gives us his true assessment and does a great job every time and that is why we take our cars there. Highly recommend them! read more

I have been taking both of my vehicles to Sterling Star Automotive for years. GP, who is the owner, is the greatest. His wife and Pinder are awesome as well. I trust them all 100% percent with my vehicles. I am not a mechanic but when any of my vehicles have an issue, GP and Pinder explain the issue to me so that I can understand. They are also the most honest people I know. The customer service is amazing. Service with a smile at all times. Sterling Star als has the best prices on maintaining and repairing luxury cars. They beat everyone's prices. I do not trust anywhere else to take care of my vehicles. Kim Byrd read more