I had the best experience with Riley! It was my first time buying my own car and I had a lot of anxiety. He was so easy to get in touch with, and made the process so smooth. He did great at helping me find a perfect fit. I'd like to thank him and Wally for helping me understand what exactly I was getting and feeling comfortable and confident in what I was signing. Amazing team, and I love my new car! read more

Had a great experience at Capital Hyundai with Kirk Ray! Great information and customer service from Kirk!! Went to look and am heading home in a brand new Hyundai Palisades!!! Thank you Kirk Ray and Capital Hyundai in Jacksonville!! read more

I used to sell cars so I tend to irritate the salespeople and finance humans in vehicle transactions. I drive a hard bargain and like to check the numbers. I've bought two cars from Hyundai of Jacksonville. One purchase and one lease. Let's go over it. First transaction was a sale of a 2024 Kona in February 2024. We did buy the warranty that time and have used it since. The negotiations weren't too hairy. Wally, the finance guy was great, and service has been going smooth. There was a leaf stuck in the air filter after one of the oil changes making a ruckus as we drove away. Turned the car around and they fixed it on the fly. Easy. Just leased a 2025 Santa Fe today. Anna was our sales human and she was one of my absolute favorites. I went in a month ago to scope it out. I gave her my number to have on hand and she let me be. No aggressive reaching out. I told her I would be back near the end of April and she didn't pester me once. I had a free moment today which has been rare and decided to walk-in. I stomped around the lot a second and texted the number she gave me. She was out within seconds. Patient and ready to help me make the deal. I sent her back 7x to run the numbers in different scenarios and negotiate some things. No bs - she was one of my favorite sales humans to work with. Glowing review for Anna. We had Wally run the paperwork for us again and he was fantastic - as always. The whole team worked to run the numbers in a way that would make the sale. We have a service appointment for the Kona there tomorrow. I have no doubt it will go well. Hyundai has some competitive vehicles on the market and we have been very happy with them. Go see Anna and let her help you see what you can do. Pro tip: never accept that first paper. Know what would benefit you in this deal and don't be afraid to ask for it. Don't be afraid to say no. Tipping my hat to Hyundai of Jacksonville - I didn't have to play any games to make a deal. I appreciate that. read more

Poor customer service after the sale. Claimed they had serviced the car prior to purchase, not sure that was done, as old service stickers were in the car. Did not provide information about about a second tear in the care seat that needed to be repaired. I have left several telephone messages for Mike Bardaxis, GM and he has not returned a call in almost a month. I have left messages for other employees at Capital and no one has returned my call. read more

Quick and efficient! Justin got the broken side mirror ordered and fixed right away. Estimated time was an hour for the job, it was done in 30 minutes. Appreciate the help thanks. read more

I had an appointment for 11:15 for an oil change... an hour later they tell me they need to do tire rotations. This took another hour and 30 minutes to complete. They always take forever to complete something that takes less than an hour. read more

I Went in For Their Best Oil Change, and then they said I Needed Front Brakes; I did not have any problem until they worked on them not once but twice. Before them, I always had my car serviced in Wilmington and never had a problem. I decided to try Capital Hyundai because of its proximity to my home. Little did I know that I would live to regret that decision. On 11 July 2022, I took my car in for their Best Oil Change, including tire rotation. That is where I made a mistake. They saw an opportunity to get me. It was not long after he came out and said, "You need a cabin air filter, and your front brakes are dangerously low and need to be replaced." I said I would buy my air filter, replace it myself, and save the $75. that they were charging. Although my Genesis Monthly Vehicle Report said, my brakes were good. I fell for the con. There was no squeak, no vibration. Just a smooth stop when I used my brakes. After a long wait, they were finally finished, or so I thought. Driving was good, but my car was like a wild pony when I put my foot on the brakes. I called them, and they made an appointment for me on Friday, 15 Jul, to correct the problem. I was told that they were able to fix one side, but they could fix the other side for some outrageous amount of money. Going home driving no more than 45 MPH, the problem was still there but not as bad as before; that is what I thought. I had to go on Base on the 16th, driving 55 MPH. Surprisingly, when I put my foot on the brakes, it was worse than before. This is the first time my car came out of a Service Center in a worse condition than when it went in. Not once, but twice. They will find a way to make it right if they are a reputable company. If they do, I will gladly submit a rebuttal to this review and change it to who knows? Five stars. If it cannot be resolved, my next step is to contact the Better Business Bureau and Hyundai's Corporate Headquarters so that they know what is happening at this dealership. It is exceedingly difficult to regain someone's trust once it has been broken. At this point, I wonder if it is a matter of incompetence or deceit. If this matter is not rectified to my satisfaction, my next steps are as follows: 1. Contact the Better Business Bureau 2. Nextdoor 3. Twitter 4. Facebook 5. Make a YouTube Video 6. Contact every TV Station to see if they have Investigative Reporters read more

Capital Hyundai of Jacksonville - Directly from my owner's manual. I did not experience any of these. - Car Dealers Near Me - Jacksonville, North Carolina

Tonya at Stevenson Hyundai in Jacksonville was able to diagnose and repair my Hyundi quickly, proficiently and professionally. I was traveling alone from out of town and it was getting dark. Tonya recognized the urgency and basically saved my day. Her coworker, Shane also noticed me panic and helped me to remain calm. He reassured me that Tonya will get me back on the road safely. Not only did Tonya repair my car in a NASCAR record-setting time, she satisfactory completed her time-sensitive task! I was able to continue to travel to my next destination with a sense of security. Tonya saved my day. Thank you! read more

-5 STARS IS WHAT I AM GIVING THIS BUSINESS RUN AWAY FROM THIS BUSINESS RUN RUN RUN I rented a car so I could get to work having purchased a extended warranty to cover rental I thought I would be covered wrong. This service manager didn't even call to say they were stifling me with the rental cost that was outside the date that the vehicle was looked at till day of completed they have my vehicle for 3 months only covered a month and a half warranty work was completed Friday after Thanksgiving did not get call till Monday that it was already at work picked it up Tuesday I get billed for Saturday thru Tuesday the rental I got was taken over by Capital Hyundai because they were unable to get a loner thru there regular means (a car lot that can't come up with a vehicle?) still do not get how I got stiffed for $860 for a vehicle that was covered under warranty. And on top of all of it my vehicle was given back to me with 3 months of crud and deflated tires. YOU NEED TO GO AND REREAD THE DEFINITION OF CUSTOMER SERVICE!! read more

Aka Capital Hyundai. Would give zero stars if could. Dishonest, disrespectful, and salesperson and sales mgr have no integrity claiming to be military friendly. Car shopping for our daughter-Saturday was shown a 2022 Tucson Limited, we didn't want it, and was told a SEL Premium and SEL Convenience package would be arriving the following weekend. We discussed the different features between the Limited, Premium and Convenience - one of which was Premium has a pano sunroof, Convenience has a regular one. Was told we could place a refundable deposit for the Convenience package one and when the car comes we will get first dibs (confirmed multiple times that deposit would be refundable if we didn't want the car once we saw it). We paid $500 deposit and left. Wednesday morning, got a text that car arrived, 4:30pm went to see it but the sales person had to leave and couldn't finish the transaction. We noticed the car didn't have a sunroof (key point here!) That night we looked online, discovered the model without a sunroof is the Standard NOT a Convenience package. We built a car online to get an idea of pricing and even added upgrades, we called Hyundai's concierge from their main website. The price we were quoted by the Dealer was definitely the Convenience and even with upgrades to a Standard it was still thousands $ off! We texted the sales person and asked about the model, no response. At 3:30pm Thursday we went to the dealership, he claims he didn't tell us a Convenience package was arriving and this Standard model has a tow hitch (a tow hitch is less than $500 and still doesn't justify the price increase). He refused to even discuss a price adjustment for a lower model. He leaves to talk to the sales mgr and the sale manager is just as bad. He claims he had been holding the car for us for 4 days...not true! We were notified on Wednesday morning, we came Wednesday at 4:30pm. He said the deposit was nonrefundable and asked the sales guy if he told us it was refundable and he admitted he told us it was. Finally he asks do we want the car, we said not for that price! They were trying to charge us a Convenience package price for a Standard vehicle! And blamed the price gouging due to COVID and supply chain! Luckily we are not in a rush to purchase, we are not tied to the Tucson, and can keep shopping. Remember- even in a small town like Jacksonville, there are still other options-make the drive to Wilmington or Raleigh, go to another dealership. Dealerships need your money more than you need their car! Don't give your money to people who are not honest with you and never take anyone's word for it that they are "military friendly", they are only friends with our money. Being in our late 40's we aren't young or inexperienced. In adulthood, we have purchased two brand new Acura's, and 4 used cars from dealerships. This though is an absolute first that we were treated so badly! read more

I called about a 2016 Hyundai Veloster on Saturday, May 25th. Asked about a dent that I could see in the photos online. Chris sent up close photos at that time and asked if I was still interested in the car. I explained that the dent was rusted and was more damage than I first thought. He then said he could take two thousand off of the car ($15,991 was price listed on website) and get the dent fixed. He asked if this would work. I said it was getting close, and he asked if I would like to come in and take a test drive. I said that I would try to come down but that it would be the following weekend. He said that would be fine. On Tuesday, May 28, I asked if the dent would be fixed when we arrived on Saturday, June 1. He texted back, "yes it will." On Saturday, June 1, my wife and I arrived at the dealership around 9:45 am after a one and a half hour drive. Upon our arrival, Chris said, "I have some good news and some bad news. Someone else is interested in the car and the dent wasn't fixed" he explained that the dent wasn't fixed because the dealership had just been purchased by new management and their contracts with auto body repair shops were no longer valid. I don't know if that is true but he also said he knew it wasn't going to be fixed on Friday (but neglected to call us to let us know). I am also not sure why he would say that good news is that he has someone else interested when we are the ones there for the car, unless he was trying to already change his direction on the price. Then we took the car for a test drive and went in to talk price. He started with a "retail" price of $17,991 and took $2,000 off of that price. I explained that he told me that they would take $2,000 off of the list price on their website when we spoke last Saturday. Chris said that he couldn't have said that because he doesn't have that kind of authority. Chris was the only salesman I talked to about the car. In the end, the dealership lied about the repair of the dent and also failed to honor the pricing quoted over the phone prior to our one and a half hour drive. It was a classic bait and switch. Not a good experience in the least. Would suggest buying elsewhere. read more

Do not take you car to get repaired here they do snake like work to quote unquote hook you up. I have report them to corporate twice which the dealership was hit twice with negative reports and I report them to BBB Autoline which also gave them a negative report. If you do happen to take your car get proof of everything that happens don't trust them with anything they will stab you in the back and call you a liar. Take your business else where Capital Hyundai of Jacksonville is not the place for customer service or service period. Just look at their reports. read more

Same old story. Kiss your ass trying to get you to purchase, once you have signed it is like you never existed. Purchased our vehicle on a Friday (10/24). Was asked to bring back on Monday to detail and clean. Finally picked up on Wednsday after we called too see if it was ready. No interior detailing and a shitty exterior cleaning was done. Salesman "ordered" an extra set of keys. Today is November 16th and the IN HOUSE key guy has not been able too program a set of keys for us. Was promised a full task of gas from the sales man. Lie. Jacksonville car dealerships only want to screw you over. Head to Moorhead City or non military or college towns for way better service. Always come in prepared with a pre-approved check from your bank/credit union and do not sign up for the extended warranty or gap insurance. Waste of money. read more

Tonya is services is the best! I love this dealership, and buying a 2020 Sonata has been the BEST decision. Their warranties are awesome, their rebates are awesome, their staff is awesome. They have always given me loaner cars and even paid for lifts while I wait for my services (which are covered in buying a new car) 100/10 stars. read more

I had a great experience with the purchase of my new car. If you're looking for an honest salesperson who will be there, before, during and after the sale, ask for Bryan Reid. He's the best salesperson Stevenson Hyundai has! read more

Soo my car buying adventure started out okay. I met with a salesperson she was friendly and non pushy. I sold myself on a vehicle, then came in the next day and purchased another. The next morning a car warning light came on and I took it back to have them look at it. They tried to tell me it was nothing....but its a warning light. I pressured and the sales person said she would schedule a maintenance survey. A week later I called to follow up. It hadnt been done, a week later I follow up again. Shes on leave, I ask if there is someone else I can deal with. I go to the GMC dealer to have them give me a diagnostic and paid for it myself. They gave me the reading and said this was a problem that definitely happened before the sale of car. I took it back to them and asked to speak to the GM. At first he was unwilling to help saying, You bought it as is. After going back and forth and realizing that I did identify tge problem less than 48 hours later and it wasnt on the disclosure forms he agreed to fix it. 8 Days later I finally get my vehicle back with the problem resolved. I am now having my other vehicle reviewed by a certified mechanic. All in all no one especially Junior Marines should have to go through this, please help pass the word to be careful with this business read more

I had a part break on my 2019 Accent and I talked to the parts department about it and they are replacing it at no charge to me, knowing that I didn't even purchase my car from this dealer. A huge thank you to Capital Hyundai of Jacksonville. read more

Steer clear of this so called dealership at any cost. The turnover rate of employees here is incredibly high. They can't keep any one with integrity and know how because the management is low skilled. There is no service after the sale. I had the worst experience at the service dept. I am pretty sure that Jacksonville is that way all around with car dealers. If you find a good one let us know! If any one is aware of a good Hyundai service department, please share. Eric, the service manager is an embarrassment to management. Honestly these people do not care about you or your car. They put in their 8 and go home. read more

Me and My husband had to get our Tuscan serviced. So we went walking around the car dealership looking for a car next year. David Bryan helped a ton with the bunch of questions we had and was very knowledgeable on every car we were interested in. Wasn't pushy one bit and was very honest, patient, and recommended cars more suitable for what we are wanting. Definitely will ask for him specifically next time we go! read more

This piece of crap of a dealership asks my daughter as she requested a test drive, if she could even afford this vehicle that she wanted to drive. Wow. She's educated, has a sizable down payment and a paid off trade in truck with 19k miles. Not a chance that I OR any family member OR friends will do business with this dealership based on this experience but the truly sad fact is that our hero's serving our country will also have to deal with this piece of crap dealership!! Steer clear if at all possible!! read more

My husband and I have visited numerous of car dealerships trying to find the perfect car and we found it here. Mike was our salesman and he made us have the experience of a lifetime. He worked with us in every way possible. We never felt rushed and provided us the best financial plan regarding our new car. I can't express enough how amazing this dealership is. If you go anywhere go to Hyundai and ask for Mike. He helped us get a dream car and for the right price! Once again Hyundai is the way to go! Thanks again Mike!!! read more

About a month ago I brought my car in for an oil change and waited for 3.5 hours knowing I was waiting and they where not busy. A few weeks after that I took the vehicle in for some recalls and they lost my keys and they found that they left them in another customers car! Today I contacted the dealership to see what deals they had for used cars and to get some information on a specific vehicle they have in stock. Well the online manager had not one answer for me about any of my questions (How much wiggle room does the dealer have on the price? are there any warranties offered outside of the manufacturer?) Well she told me to just come in and see what we can do. Then I get a call from another sales manager who made it clear he had other things to do as he wasn't in the office calling me to answer my question. I gave him the information on my trade and told me that I would have to buy a new car to tack on my negative equity. Never did he ask if I have money down, which I do. Never asked me what car I was interested in. Told me that he has no wiggle room on his used car prices. I am very knowledgeable on how the car buying process works as I have owned a dealership years ago. Heed my advice and travel for a better car service and buying experience. I have never been treated so poorly in my life! read more

i have no earthly idea why I brought my car in here for service again?? i guess because I would have to drive to wilmington or new bern .reason being there is no service here to start with. doh! well took a chance and was not surprised. Get this, I bought a new 2015 gen coupe here. i'm no stranger to this service dept although the new faces. anyway my third brake light embedded in the trunk spoiler is intermittent at best? I don't know, I cannot see it , but at night if something shiny is behind me at a stop light I can tell whether it's on or off? but listen to this reasoning??? IF,IF,IF i SEE THAT IT'S NOT WORKING , DRIVE STRAIGHT TO THE CLOSED DEALERSHIP AND THEY WILL LOOK AT IT AGAIN. WHY DO I SAY CLOSED IS BECAUSE THEYRE CLOSED AT NIGHT, WHEN IF BY CHANCE IS THE ONLY TIME I CAN NOTICE IT'S WORKING IS AT NIGHT!! WHAT A BUNCH OF IMBECILES!!! GOING TO HAVE TO CONTACT HYUNDAI U.S.A. read more

Typical of a car dealership, the sales department was overpricing their vehicles by several thousand dollars. When we pulled up Edmunds and KBB for the exact vehicle by using the VIN number and got a price $5000 less than they were offering us, the salesman refused to believe that it was the same car. We found a vehicle we liked and went inside to try to come to an agreement on the price. The salesman had to keep going to the manager's office during the negotiation, unable to make offers on his own. As expected, they gave us ridiculously high offers. After refusing the price and providing a counter offer, the salesman went and talked to the manager and the manager offered no chance for us to counter again but told us we would likely be more interested in a cheaper car that wasn't even of the Hyundai brand. At this point we got up to leave and the salesman told us to wait to get the manager so he could thank us for our time. We stood there and watched as the salesman walked to the window where he had been going with the offers and the manager refused to come out and shake our hands. Regardless of whether or not we could come to a deal, it is very poor customer service to not even come out and thank us for our time. The salesman told us the entire time that their goal was to have our business and to offer us the fairest price possible. If so, the management needs to get behind that goal and support his sales team. I can promise you that our last contact with them was when we watched as the manager refused to get out of his chair for his customers. read more

My Daughter and son in law bought their first car together here. He is active duty Marine, they traded his car which still had a loan and her car which was paid for. They are both young and hold some blame but this dealership took advantage of them being young and inexperienced at a car deaership. Her car was low milage 90,000 7 year toyota immacculate conditon and only gave them 3000 for it way below KBB. This dealership should be ashamed for taking advantage of young military buyers. read more

I have only used the service department, and I am impressed. They never try to over-sell me on extra, pricey service, and they always take care of the car. They are mindful that I have to wait (I live an hour from the dealership), and I feel like they get the job done professionally. read more

Walked into the dealership immediately greeted by Salesman Rusty. He was extremely friendly helpful and answered all the questions we had. Took the time to walk through his additional inventory that the company carried. Made us feel like we were not another number. read more

I loved how everyone there was friendly and not overly pushy about buying a new car. And I also really liked how helpful everyone was and how they were actually willing to explain everything and work with me so I could get the car I really wanted. read more

TERRIBLE dealership! Refused to negotiate the price even though we looked up the car on KBB and it was way lower. We ended up buying the car because we loved it. The car had to be transferred from Wilmington and it took over three hours. When we asked why it was taking so long they said the Wilmington dealership lost the keys. So when the car got to us it had one single key and no key FOB. Our salesmen told us parts was closed so when we went to parts the next day they told us this 2016 car was supposed to come with a key FOB. We have been trying for days to talk to a manager and all they tell us is they can "let us buy it for dealer price" Which is higher than our military discounted quote. We weren't asking for an extra key FOB just the ONE original key that it was supposed to come with. The managers and our salesmen did not care about it once we signed the papers. Sales management was completely unhelpful and unconcerned. The man in finance gave us two insanely high interest rates and told us "that's it take it or leave it" Wasn't interested in helping us at all. We ended up going to the banks on our own and getting a way better rate. True what say say.. DO NOT BUY IN A MILITARY CITY. read more