Update: After bringing the issue to Robbie Yates, the issue has been resolved. Robbie was…read moreaccountable, candid, and resolute in his actions. Robbie was true to his word and communicative as he worked to resolve the issue. I am very grateful for Robbie's help in resolving the issue. Buyer BEWARE. After purchasing a vehicle from this dealership, it lost all power and required being towed to the dealership within 2.5 months of purchasing it. Upon having the vehicle towed, the service department did not confirm receipt of the vehicle and was unreachable by phone. After weeks of having the vehicle, the service department provided minimal communication. After following up numerous times we were provided multiple reports of conflicting information of what was wrong with the vehicle. When we asked to speak with management, management was "in a meeting" and did not return our call. After following up again, we were told by a service representative to come to the dealership to have a meeting with service and sales to discuss trading the car in or the dealership buying the vehicle back. Upon arriving to the meeting, management was unaware of the meeting we were asked there for. The service manager shared incorrect information about what had been done to diagnose the problem and was corrected by the service representative, and at multiple points conflicted information that had been previously been shared. Ultimately, the service manager was unable to give a plan for diagnosis or timeline for repair. We then met with the Vice President of Operations after asking to return the vehicle. The Vice President asked to "earn our trust back" and promised to "communicate with us every step of the way," and call us within two days with a solution or update. No communication has been received - silence. The vehicle has been in the shop for over a month at this point. This does not appear to be a one off situation with this dealership. If you look through the reviews, you will find a review from Qubanae Hudson, that is disturbingly similar to my experience. Do not ignore the concerning reviews of this establishment. Please save yourself the headache and go elsewhere.

Nice to be able to talk to a local business owner on site..the Brown's and National Dodge are…read moreawesome.

Michael did an excellent job getting the best deal for me on my brand new/used car!! Great service!read more

Absolute disaster, bought a brand new Silverado from them a couple months ago. It's my first "new"…read morepurchase. Sold my older vehicle due to chronic AC issues and reliability. I bought a brand new 2026 mid trim level package. The salesmen and most the immediate staff were actually terrific. But fast forward a couple days I notice quality defects in the structure of the cabin. No big deal, they said they'd cover it. Still holding a great attitude. Takes them weeks to get me in and when they do service the truck the defect remained. I had to rebook an appointment and wait. During the wait, the AC went out a week after driving it home. Still the staff worked with me and I harnessed my frustration but upon fixing the AC they gave me back the truck with tears in the headliner and additional structural defects. Okay fast forward a couple weeks of fixes and common administrative headaches, I got a check engine light, glitches in my display, and the microphone went out for calls and OnStar. I've visited the dealer 10+ times within a month. It's been an awful experience and waste of time. To wrap this up, I took these issues to upper management at the dealer and GM to discuss potential lemon law criteria, or options to get any sort of value back. Given this is all covered under warranty with new vehicles the loss of faith in Chevy, embarrassment and regret of purchasing from this dealer remained. After voicing my concerns managment made arrangements and benefits to compensate for the ridiculous experience. Initially both managers attempted to dilute and redirect my concerns and offer the bare minimum. Upon coming to a gentleman's agreement of an extended warranty they made false promises and dropped all agreed fixes weeks later and resulted in offering rewards points like some coffee shop. All the while giving retaliative condescending attitudes like I owe them something. I get a dealer doesn't really take responsibility for how a truck comes off the delivery but man, avoid top leadership here. Just go to Willmington and save the games. Or Toyota.

It was a scam... and it was disappointing, because we're actually in the market for a second car…read moreand probably would have considered purchasing here if they'd been honest :/ But after reading some of the other reviews, it's probably for the best.

If you get one of the scratcher flyers in the mail and are wondering if it is a scam- IT IS! I…read morethink it's very pathetic to send out flyers claiming someone has won a $2500 cash prize in a community with many low income households and people who are living paycheck to paycheck and giving them false hope of getting cash they could desperately need, just for them to get nothing. I live in one of the cheaper apartment complexes in the area so I find it pretty calculated and intentional that they would send them there. I would never buy a vehicle here, because if they are willing to do something like that, they obviously do not care about their community and there's no telling what they would be willing to do just to make a sale. I understand it is a sales tactic, but in this economy, it is not the correct one. Do better.

Bought a car there about a year ago. First week the spark plugs went out. They changed them out and…read morepaid for it, sweet, me thinking I should be good on spark plugs for the next at least year. NOPE 3 months later spark plugs go out again. Mind you I've done nothing but drive from work to home and basic errands. After a year I've changed them 5 TIMES. I can't afford to get a new car cause I paid in full. Can't blame them for the car not working but I will blame them for selling me a shitty car.

My first time coming to C-Side Auto. Had a check engine light with a P0456 Code. I tried to fix…read moreit once before but no luck. Decided to take to a mechanic and chose C-Side based on high customer reviews. They were pretty busy when I arrived and I did not have an appointment, so I waited for a bit while they diagnosed my issue. During that wait here is what I observed: 1. I watched a young lady come into the shop explaining she thought she needed to replace all four of her tires. Mechanic went outside and examined her car and came back and told her that her rear tires were in great shape but front tires were badly worn. He explained why there was a difference in wear between front and rear tires (not rotating them and her car was FWD). Then showed her options that made sense for her situation. He could have easily sold her four new tires costing her hundreds more. 2. I observed a customer who had already dripped his jeep off at C-Side and had an initial repair estimate of over $1700, come in and be told that once they tore down his clutch (or maybe his transmission) they were able to determine they did not need to replace some of the parts they thought they needed to. Instead of 1700+ dollars he paid a little over 600. 3. i watched how the manager communicated with his mechanics, this man seemed to have situational awareness on every pending job in the shop and was extremely efficient at managing their time and resources. I was really impressed at his active engagement. There is a good chemistry on that team. 4. For my own vehicle, they isolated the issue (cracked hose) and had it repaired pretty quick. They smoke tested a second time just to be sure. From start to finish, me dropping off on a busy day with no appointment, was about 4 hours. A nice little touch, when I was driving over there, my tire pressure sensor came on. When I left I noticed they had put air in my tires. I never mentioned or asked them to do this, they just did. Little things like that matter. All in all, these folks are honest, thorough, and efficient. You really don't see this kind of auto repair service at many places, especially around here. They earned my trust and my future business.

Derrick Davis was hands-down the best sales consultant I have ever had the pleasure of making a…read moredeal with! After an experience over at national (a car dealership down the road) we were ready to give up. We drove into Don Williamson because it was on the way home, but we weren't expecting much. Well, we were quickly rejuvenated in our search for a truck! The lovely receptionist greeted us and in seconds my teenager was eating a cookie (which is exactly what you need after car shopping!) We chatted with Derrick about what we were looking for and left our number (it was very close to closing time and already dark) We got a call the next day that he had something for us to look at and went right over. The truck was perfect and the entire transaction went so smoothly. We even had the chance to chat with one of the techs, Noah, who made us feel even better about the truck. Derrick was super personable the entire time. I thought that didn't matter to me until we looked at other dealerships. It was a breath of fresh air. We left feeling completely great about the whole experience and would go back to Derrick next time we are buying a vehicle.

I never do reviews low or like this but i bought a NEW 2026 Sentra and the aftercare service has…read morebeen nothing but horrible. The car seems good and some representatives (like Sebastion) are very good at what they do and are professionals in their work. The sales rep i got (Carter) made a bunch of promises and its been nothing but a headache with him since i gave him the check. I felt like i had to be very pushy to get the basic things he said was "no problem" before he got the check. I was a simple sale- i brought my daughter around to test drive- she picked and we bought (preapproved with bank). Then the second finance was done it has been a mess to get anything right. He (carter) doesn't respond to texts for days, then when he does respond he calls me a Ma'am, like we didnt talk a week and half ago. Sebastion had already taken care of my needs (since carter didn't respond). And if you try getting anyone on the phone there just be prepared to get transferred to voicemail. Worst service ever. I will not be purchasing here again. If i could revert the purchase i would and go elsewhere but that is not possible.

I've came here three time this passed week and I absolutely love the service here! Everyone is so…read morenice, especially Ben Horoak (that might be his last name) from service. He has helped me each time I came. Very polite and professional. He explains everything to me and is honest. First day I came, I was having trouble with my battery. Wouldn't want to crank up. So I showed up, butthey were fully booked so he got me an appointment the next day! Second day, he came out to my car right away and welcomed me back. He told me about the bumper-to-bumper warranty and replaced the battery for free! Thank you because I didn't even know about it! Third day, I noticed my AC acting weird. Wasn't blowing cold air. He told me it wasn't included in the warranty, but will check on it to see what was happening. I honestly don't know what they did, but they somehow managed to get it to work without doing anything. So they did not charge me. I love how honest they are here and not trying to rob me for my money! They have an average waiting room with a TV. They provide snacks and beverages. They even have a "Kid Zone" to keep the kids occupied! Clean bathroom. I docked a star because of the wait. It's long for simple things. To test my battery and replace it, it took 1.5 hours. To somehow fix my AC without doing anything took 45mins. So be prepared to wait, but their professionalism and honesty is worth it.

I had such a great experience, I had an oil change and they were so fair and respectful. I will…read morekeep using this service center!

I brought my vehicle in for a recall repair, took 6 months to make that appointment, due to their…read moreexplanation of having one vehicle to rent out to everyone that needs a warranty repair. My experience with the service department was extremely frustrating. While my vehicle was in the shop, for the warranty recall, I was informed I needed a new battery and a purge valve replacement, and provided with a price. I opted to replace the battery and advised Ally I would call back in a few short weeks to schedule the purge valve. A few weeks later I made the appt for the purge valve and Ally sent a text with the cost which was 60% higher than what I was quoted. I was advised if I approved the work while the vehicle was in the shop for the warranty repair I would not have been charged the additional labor. This was never explained to me, had I known this I would have likely had the repair done that day. Instead I was put in a position where I was penalized due to lack of transparency. To make matters worse, after questioning the price increase and asking for clarification, I received no response, I then sent a follow-up email to Ally and the service manager, Steve Flores, to which I did not receive a response from either. The lack of communication, and follow-up has been just as disappointing as the pricing inconsistency.

Kudos Charles Arnold, a very low key and knowledgeable Salesperson. Never pushy with a sincere…read moredesire to Serve. Same can be said of Sale Manager Mr Bailey and Crystal of the Service Department. My 2024 Escape had a minor issue, Crystal took it in immediately, found a part had to be ordered so they put me in a 2026 Bronco loaner, and my vehicle was ready for pickup before noon the next day. No expense for any of this. All in all the most seamless and first class service I could ask for

We just purchased a vehicle for our daughter at OCMC. These folks are wonderful! David was our…read moresalesman and he was outstanding! We received a fair price for our trade and the purchase price on the new vehicle was fair. The entire office staff was very personable and kind. We spent several hours with all of them due to forgetting we had a lock on our credit. They were very patient and accommodating through the entire process. I would highly recommend them and will definitely visit there first when looking for a used vehicle.

This would have been a five-star review if it was strictly for Onslow County Motors. I purchased my…read moreJeep Wrangler a couple of weeks ago, and love it. Working with OCM, and with Gary, was great. The price was fair, the trade in for my old vehicle was more than fair. I would highly recommend them. That said, when you make your purchase, pay cash or arrange your own financing. I was under the impression OCM had in-house financing; they do not. The financing goes through a sleazy, sketchy, dishonest outfit called Lendmark Finance. This is a cheap, storefront "payday loan" company. These people lied to me left and right. The application was done on a "docu-sign" program where you click to sign. I was told I would get hard copies, but those only came by email later. On one screen, the woman said, "This is so you can pay online." When I looked at the hard copies later, I realized what I had "signed" for was some worthless Autoplus service that cost $600! And somewhere along the way, I evidently "signed" for Involuntary Unemployment Insurance. I would definitely not have knowingly purchased this because most of my income is from retirement, not current employment. Page after page, lie after lie! If, for whatever reason, you must deal with Lendmark, DO NOT USE THE DOCU-SIGN PROCESS!! Insist on paper copies, sign only the paper copies, and read EVERY SINGLE WORD of what you are signing! As I said, I loved working with OCM. But, unfortunately, we are often known by the company we keep. And Onslow County Motors, in Lendmark Finance, you are running with some very, very sleazy company.