I cannot rave enough about this company!!! They are outstanding! After ordering from Best Buy, they…read morecould not accommodate our availability for delivery. I canceled the order and ordered the exact same items from Home Depot, they also couldn't accommodate our availability for delivery. All we were requesting was a morning delivery. I canceled the order from Home Depot also. Called Four High Management and ordered the exact same items... NEW in box. They SAVED us over $2000.00 in addition to delivering our appliances IN THE MORNING time by AWESOME delivery guys. I would recommend this company without hesitation. They are fantastic.

Selection is great and the prices are even more amazing!! Will never go anywhere else to buy…read moreappliances!

These folks absolutely know appliances! They know the pros and cons of every manufacturer and every…read moremodel. We now get everything there and they've never steered us wrong. In one case, I wanted an induction cooktop with a built-in fan. Hours of internet searches, and speaking with supposed "experts" at other appliance stores, convinced me that what I wanted simply did not exist. I visited Alexander & Rays and they knew immediately how to get exactly what I was looking for--which was a little known luxury brand that almost nobody carries. Oh and BTW, their installers are fantastic.

Needed help setting up my TV & remotes. I received quick, courteous, professional technical…read moreservice.

Terrible and much more expensive than other appliance repair. They have a low serve call but almost…read moredouble the cost for the actual labor & parts charges of another company. We had to eat Sharks service call but It was much less expensive to pay the service call, labor, & parts for another company.

I was quoted more than $400 to replace the optical ice sensor of my old refrigerator…read more The replacement parts are available on Amazon for around $25 and the time to install them is about 10 minutes (there are plenty of videos that illustrate this very simple task), When I heard the estimate, I said "No thank you" in a heartbeat. Very disappointing because I felt this was an attempt to take advantage of me.

we went in not expecting a big big discount on appliances. I was wrong, got a fully functional…read morefridge with warranty for $900, would've cost $2k new. just because it had dents on the door. I was able to purchase Top name brands of electric- fridge, dishwasher, stove, above stove microwave, washer and dryer for $4k and a 1 yr full warranty on all devices for free!!! this would've cost me easily 6-7k for no dings or scratches on them. work perfectly.

Do business here, better get everything in writing and read all of the fine print. The Manager had…read morean ethical choice and chose poorly by throwing his employee under the bus and losing a customer. After finding a washing machine, the employee told us he would hold the machine for us for two hours. We left to eat lunch. When we came back to purchase and load the machine in our van, the manager was in the process of selling the machine to a different customer. It was the only machine of that type. He knew the employee told us he was holding it for us and decided to sell it to the other customer anyway. He told me they do not do holds, and the employee made a mistake. The right thing would have been to hold the machine for the two hours and correct the employee in private. If told we needed to fully pay or put down a deposit earlier, we could have done so. His only attempt to rectify the situation was to "allow" us to buy something else in the store, come back in a few weeks when they get more stock, or go to their competitor. Really poor management.

The delivery and installation of our new Refrigerator was top notch. The guys were professional,…read morecourteous, knowledgeable. The GM, Tim Frisbee, is excellent to work with and represents the company well. I would use Warners Stellian again.

We bought a washer & dryer and our experience could not have been better, from the facilities, to…read morethe salesperson, to delivery. We were very happy with them.

Joe deserves a 10/5. He was prompt, honest and hard working. Went beyond what could have been…read moreexpected. I highly support his business and will definitely seek him in the future if issues arise.

I reached out to J & J to potentially repair a freezer door that I couldn't fix myself…read more Joe came out and gave me a quote the same day. He ordered the replacement part and came back out a couple days after the part was delivered. He installed the part within a couple hours, probably closer to an hour. The cost for labor was very reasonable, and then the cost of the part completed the total amount billed. With this fix, the fridge/freezer should last another five years. I started to worry I needed to buy a new one when I couldn't find the replacement part online. I'm glad J & J was able to get the part and fix in a reasonable amount of time and at a reasonable price.

I was in the market for a new wall-mount oven. My husband and I went to their showroom in Lee's…read moreSummit and talked to one of their salespeople. They did not have on display what we needed to replace our current oven. The salesperson was helpful and pulled up online an oven that would have probably worked--to the tune of over $2300. Next was to have their person come to our house to pre-measure. They wanted me to pay the entire amount before the pre-measure was scheduled--which I refused since I wasn't going to pay for something if it wouldn't fit properly. Also, the oven I wanted was out-of-stock with Whirlpool and nobody had any idea of when one could expect delivery. If the measurements all worked out, I agreed to pay half upfront to get it ordered. Their associate showed up for the pre-measure on a Friday afternoon and after running some compilations, said he would have to get back with us that following Monday. We said that would be fine. That was the last I heard from anybody at Ferguson--neither from that guy or from the salesperson who originally emailed me a formal quote. Not even a courteous follow-up on the project. That's been over a week ago. I guess they don't need our business--I was wanting to buy local--but their customer service is terrible. I'm done with them and since I never heard back from them, went to NFM, spoke with the most knowledgeable salesman, found the perfect oven, and saved probably @ $800 in total. Delivery is already scheduled. The ratings on Yelp for this business were somewhat to be desired but I thought I'd give them the benefit of doubt. Now I know why and I'm adding my own one-star rating.

Great amount of merchandise, however customer service is horrible. I went there a couple of months…read moreago and had bad service then, also. I decided to try again today. I walked around looking at everything for over an hour. Not one person offered to help me or asked if I had any questions. I will not be ordering my appliances, plumbing fixtures, lighting, etc. from there. Really bizarre that they don't appreciate a customer.

I have an off-brand 18" dishwasher. It took a few tries to find the right part, but Austin stayed…read morewith it and never lost his cool. :) Hometown was so great to work with--they completed the job and stayed in touch with me the whole time. They will be my first call when any of my other appliances need repair.

Hometown Hero was able to get here sooner than scheduled, and they got the work done that day. The…read morerepairman was friendly and helpful.

Not good. They sold me a defective washer. When I finally got through to them, they gave me the run…read morearound. They sent some one out to look at it, the nice young man couldn't fix it so they promised they would replace it the same day. But when I called back, they said it would try, but it probably wouldn't happen. I put my faith in them. I'm old and on a fixed income. I haven't been able to wash my clothes for over a week. But I guess, I'm not important enough to make the effort to make it right.

This company has some of the worst customer service I've ever dealt with. They are incredibly slow…read moreto respond, if they respond at all. I've made multiple phone calls and left multiple messages, and most of them just get ignored. We bought a fridge about 4 months ago and have had nothing but problems. Theres always condensation in the fridge and the fridge won't stay cold. On top of that the freezer won't close which causes a laundry list of other problems. On the rare occasion someone finally replies, it feels rushed and unhelpful, like they just want to get rid of you instead of actually solving the problem. With the warrenty we have we we should recieve a new unit but have been waiting for months with little to no communication on when that will accually happen. It's extremely frustrating and unprofessional. If you value your time and money, I'd highly recommend avoiding this company altogether.