Jack Is super professional service employee Service on time perfect reception perfect Customer Care perfect waiting area coffee is available maintenance done very well Thank you VW Tyson corner for the best service read more

This is my 2nd GTI purchase and was led to Stohlman (specifically for Steven Kappler) from online referrals. Process was seamless, quick and transparent. I knew exactly what I needed and wanted to negotiate an OTD price over email before stepping foot in the dealership. Steven was super helpful and I'd recommend him to anyone looking for a new VW. read more

Just standard car dealer extra charges at the very end of the buying process. Very frustrating! My son was turning in his 2013 leased Jetta for a new one. The 2013 comes with free service to 36,000 miles. We are in the back with the finance guy when we learn that service is not covered, he gives want us to look at more complete coverage (just $10 month) and then pay for all the service visits (just $30/month). We ask how much the various required service visits cost. He says they get progressively more expensive and the 30,000 is about $1,000. I come home and do some research: On the web, the Alexandria VW dealer charges $425 for Volkswagen Care which seems to be what what we purchased. Stohlman charged $1,080 (36 x $30). So in other words, Stohlmans charges more than twice as much for the same product than the dealer down the street. Now that's a RIP OFF. Going back to the 30,000 mile checkup for $1,000 . . . according to another dealers website, that service is: "The recommended maintenance for the Volkswagen Jetta at 30,000 miles follows the same routine as your first service appointment at 10,000 miles. As long as nothing else needs attention, the VW technician will change the oil and the oil filter and inspect a few important systems." So, that does not sound like a $1,000 check up. So, its pretty clear we were LIED to about the cost of these service appointments. My suggestion if you are considering Stohlman's is to go the other way! And find a dealer is a tad more honest and does not mark up service packages 135%. read more

After having lived near and had service completed at three area VW dealers, Tysons is by far the best. The people are polite, helpful and always put the customer first. The level of service and staff here are amazing. read more

Be very cautious when working with the service department at this dealership. I popped one of my rear tires and took it to this dealership to have them help take off my specialty lock lugnuts on the tires and simply put on my spare. They went ahead and did a multipoint inspection and quoted the critical and required services for my vehicle at over $1400 including the following to name a few: -repairing a critical leak in the PCV valve ($910) -replace rear brake pads ($420) -replace brake fluid -replace spark plugs I didn't get these services done and took it to the dealership where my car was previously serviced. This dealership confirmed that I did not have a leak in my PCV valve and the only critical repair required was the rear brake pads, which they did for $350. Several of the services that Stohlman claimed were "critical" and required, were in fact not true or completely unnecessary. I will not be taking my car to this location for service in the future and I would not recommend them to another Volkswagen owner. read more

We bought a VW Jetta from this dealership. We were working with Mo, and from our very first interaction with him, he was always very pleasant, courteous and honest with us. Did not pressure us, let us take our time and provided objective answers when we asked him. I would highly recommend this dealership and especially, Mo. read more

My sales rep was wonderful - Kelvin. Gave me a clear break down of the price, was clear about what was possible to reduce, even bought us lunch since we had a long wait. However, speaking with the financial manager, Peter, was painful. He pressed me hard into buying the extended warranty, pushed and pushed even after I said "No" several times. I finally broke down and said "Yes" and then had a panic attack on the way home. Had to drive back the next day to cancel the warranty contract. So I wish this did not happen so that I would have had just the excellent experience with Kelvin. read more

"Phenominal Customer Service" Javan is incredible! I have purchased three cars from him, and every time he has provided a seemless, enjoyable experience. He takes the time to get to know you and your needs, and helps you get into the car that fits your lifestyle perfectly. I highly recommend visiting Javan to purchase your next VW. Every step from test driving to running numbers to financing was seamless. He helped me understand all of it, I couldn't be more thankful for him! His sales manager Kenny was great, and Mr. Wally in finance got me in my car with a short turnaround. Thank you Javan!! read more

I honestly could not ask for better service if not more, after attempted to be ripped off at Fairfax VW. They were quick to ask to see I got things out of the car, informed me about everything, and I did not even ask for a loaner and they offered me; which I never got this much service hospitality over at Fairfax VW. Their prices (atleast as far as maintenance and labor goes) seems fair considering what I am getting done. Not to mention, I had an issue on my car which requires for me to get my High Pressure Fuel Pump replaced, I addressed it over at my usual dealer, claimed that they did it, but actually did not, while this one did. It's worth to drive to do service here at Stohlman. read more

This review is for service. After having a TERRIBLE experience with Alexandria VW after buying a car from them and then having 3 major failures, I took my car in to Stohlman after my car flooded inside after a major storm. While still upset that the 3 year old car continues to have problems, Mike at the service center did what he can to give me prompt service. He let me know within a day what was going on and by the next day it was fixed and covered under my warranty. Communication, empathy, honesty. That is what I expect from a service and that is what he gave me. Thanks Mike. read more

I had a great experience working with Tabish Tirmizi in leasing a 2017 Jetta SE. The deal was no pressure and easy for it being my first experience leasing a car. I was a little nervous at first because the car was making a noise once I took it home but the sales manager Steven Kappler had me bring the car in and loan me one in the meantime. I had it back in a day and now it sounds smooth. Also, I appreciate MJ Lawson in the service department who kept me updated on the car and was a pleasure speaking with. Thank you all for a great experience! read more

Terrible customer service. If you are looking to buy a car DON'T buy from here. There are better dealerships with better sales people. I've brought my car in for q couple of repairs MJ at service is always trying to make money off of me, telling me I need all this stuff that I actually don't need. Making my bill higher than what I was actually quoted for. Thought about making a new purchase with VW because I enjoy my car but it is a little old now. Sales people are rude. Everyone is "too busy" texting " and "waiting for their appointment to arrive" so they can't help you. VW lost me as a customer forever. Next day my friend suggested I test drive some other brands. She drives a Lexus so she recommend Lexus. I am now an owner of a Lexus and I 10000% recommend Lexus over VW. Better customer service, better car, better drive, better quality and even better deals!!! read more

Great place to get my Subaru worked on they get it right the first time everytime. The work is done properly and efficiently and frequently gets done quicker than they said it would be done. read more

My mom and I just bought a pre-owned Volkswagen Jetta from Stohlman Volkswagen in Tyson's corner. Sam Estaniss was our sales consultant and we couldn't have had a better experience than we had with him! He was very nice, helpful, and friendly! I would recommend Sam and Stohlman Volkswagen if you are shopping for a new or pre-owned vehicle. read more

I am going to give them five stars for turning around a horrible situation I experienced with one of their neighbor dealerships into a really positive situation at Stohlman. I was told that my car needed a new transmission, when it in fact was fine (you can imagine how pissed I was!). I have to say that the Stohlman manager, Joe Lishman, was really classy and professional for wanting to keep on good terms with their neighbor Volkswagen company by giving them the benefit of the doubt; however, he did take care of me fully, treated me extremely well, and disclosed warranty information on my vehicle that will ultimately repair my car! So far, I couldn't be happier! The work will be done next week because we're waiting for an ordered part, but I know I am in good hands. Thanks to John and Joe for making me one happy girl. read more

So- this yelp review is about 6 years in but I feel they still deserve some kudos. Marcus Turner was my salesman and he was phenomenal. He walked me through the process quickly. His manager was equally helpful. They were accommodating and seemingly acknowledged that I was the customer and deserved to leave contented with my purchase, which I did. I loved this car and the process of purchasing. Everyone was kind and put my needs first-- save for the gentleman in the finance office who seemed to have a b*tchy attitude, perhaps because of the lack of financing for my vehicle. I wish I had gone back to this establishment rather than my last car buying experience and will consider them again for my future purchase. Sorry for the late review but you guys were great and deserved acknowledgment! read more

This is by far the worst auto repair outfit I have ever dealt with. I have 2 stories to share: First, I had a VW Passat that needed a new battery. I found the part number I needed, and called Stohlman, and they told me that the part number I needed was no longer made, and that a different battery would be fine. Okay. I went to Stohlman and picked up the battery and brought it back to the car, only to find that the battery they gave me was too tall. I literally couldn't even close my hood, it was so tall! So I brought it back to Stohlman and let them know about this and they said...get this..."We'll give you some rope so you can tie your hood down and drive around like that." Let me repeat that. They literally gave me the wrong part and told me to drive around with my hood tied down with rope when the battery was too tall to allow the hood to close! I called a dealer in Maryland and they just laughed when I told them what Stohlman said. Not only was the battery I needed still made, the Maryland dealer even had one in stock for me! Well, like an idiot, I decided to give them a second chance when my driver's side window wouldn't go up. I could hear the motor whining, but it wouldn't go up. I brought it in, and had them look at it. They told me the motor was shot, and that it would be about $400 for a replacement. Something seemed fishy about this, so I picked the car up without having them do any work. I found some instructions on how to remove the door panel and opened it up. It turns out the window had just popped out of the channel. The motor was actually fine! I put the window back in the channel, and worked perfectly. So if I took their advice, I'd be $400 poorer and driving around with a rope holding the hood down. Never again!!! read more

Bottom line: I have never been swindled by a car dealership like I was duped at Stohlman. To make a long story short, bought a used car with no obvious issues that supposedly had been through the usual diagnostic testing, etc. The engine light came on the week after. The fluids were low, so I assumed Stohlman didn't top them off. The car has needed constant attention since it was purchased, 10 months ago. About $6,000 later, one more thing has just cropped up. Bought a drive train warranty when I bought the car that paid for ~ $5,000 of the repairs, which is fulfilled by Ourisman, who are essentially swindling the warranty company, as well as me, by not identifying and fixing everything at once AND by having things that suddenly needing replacement when they were fine going into Ourisman. Can't prove it, but an upper engine mount got damaged and a tire got two nails in it while the car was at their shop (new engine mount there, went to NTB for new tire, both out of my pocket). The car spent 2 months sitting at Ourisman (1 month + 1 month). The non-drive train issues were repaired by our trusted mechanic in less than a month, total time. The final insult: I was recently contacted in regards to a Google review I posted some time ago. The email requested me to call a service person at Stohlman to discuss the poor review. My spouse called (because I'm working long hours) and spoke with the man, who listened, then told my spouse he would call back by Stohlman's close of business. No call. Many messages left on voicemail over the next several days. No response. Warranty company: Stohlman is costing you money. Final rating: Half a star for pretending Stohlman is concerned that a grievously defective vehicle was sold from their lot. read more

I bought a new car from Stohlam recently. All i can say is they give car dealers a bad name. As you would expect before we closed the staff was friendly and accommodating but after they got my check for $25k they have repeatedly been un-forthcoming, unaccommodating and at times downright misleading. All i can recommended is that you read all the fine print and expect Stolham to do everything they can to make sure you have a miserable experience. I would not recommend anyone buy a car from this company. Save yourself the time and energy! read more

I like the fact that I can go into a dealership and feel no pressure from the sales people. I am in the market for a VW Sportwagen. I saw the model they had and liked it a lot. Now, to figure out the timing to make to the purchase. The showroom is clean. It's bright and modern. There is one thing I noticed...there is a sign at the receptionist desk - Administrative Processing Charge $540 (i think that was the amount). Interesting. read more

I just took delivery of my my new VW Golf, GTI. I absolutely love the car, but the buying process was arduous at best. I was planning to wait until next year at this time to replace my Prius with a GTI for any number of good reasons. However, when I looked at the websites of various dealers, I saw that they were offering the GTI at $7,500 below MSRP. Feeling that such an offer might not be available in the future, I decided to start a serious search. I started with a dealership close to my place. I took a test drive, and the drive confirmed why I was attracted to the car in the first place. Wonderful car. While I was driving around, the dealership appraised my trade-in and presented me with a very fair price. All ready to write a check for the car, only to find out that the internet price was not the price after all. Rather it included a number of rebates, some of which were nearly mutually exclusive. One substantial rebate was for financing the car through VW. The sales person asked if he could get the "internet" price would I be willing to buy. I answered yes, but the best the manager could offer was $5,500 off list. Frustrated, I went home and called Stohlman, which is much further from my house. Javan answered and was more creative. He said I could finance, but pay the loan off within four months with no penalty. All told his offer was $1,100 better than that offered by the other dealership. I called the salesman at the other dealer to see if he could match Stohlman's offer. He said he would check, but never called me back. Off to Stohlman's with checkbook in hand. I had a 10:30 appointment with Javan, but he was with another customer. After waiting 20 minutes, I got up to leave, when Tom and the sales manager came over. Although by this time, I was in a really foul mood, I stayed. Tom was most helpful and wrote up the offer that Javan had made. The appraisal for my trade-in came in $500 less than that offered by the other dealership. The sales manager said something like "you aren't going to leave over $500 are you?" When I told him that the other dealership was much closer to my place and got up, he relented. Long wait for the finance guy. He was very pleasant, but his job seemed to be more to sell add on service agreements than to complete the paperwork. I really didn't to wait around and would have been happy to have left a deposit and come back the next day. However, they did not seem to want me to leave the showroom without consummating the deal. So after four hours, I finally got into my car. A couple of things. Although I found the process arduous, the Salesman, Tom Ryan, was at all stages most helpful and patient. The finance deal leaves a lot to be desired. As soon as I get the coupon book, I will pay off the loan. The interest rate from the dealership is 3.99 %. It is financed through the same bank I use. According their web site, their current rate for a new car loan is 2.49%. Thus there is a clear penalty for someone who has to finance and wants to get his/her own financing rather than go through the dealer as one of the rebates is tied to financing through the dealership. Finally, although I have been critical, I am giving this a four star rating, because in the end I got a great car at a very reasonable price, even though the road to getting there was painful at times. read more

This dealership ended up paying for the tires in order to remedy the situation which I appreciate. However, there was never an apology and it is a shame that is took me writing a review on yelp to get management's attention. Hope they actually fix there ways for customers in the future. read more

Originally purchased my car from here, great folks working here. Have also had multiple services over the lifecycle of the car so far, and they've been good about being honest about work needed and to be done. Prices are on par with all other service departments in the area. I like that they've revamped their showroom and customer lounge areas - huge improvement. Would recommend to anyone looking for a vehicle and for consistent service. read more

My son took his 2001 Passat to Stohlman Volkswagen to have a problem with his shifting assessed. A local mechanic had told him this was a common problem and usually could be resolved with an engine reset. Stohlman repairs told him the transmission needed to be replaced. The cost was nearly $6000 (value of the car is $5500). Wisely, under the recommendation of a mechanic we trust, we took the car to County Transmission in Vienna. They told us that the dealerships commonly recommend a transmission replacement for this problem. The transmission is fine, and 4 reset codes were provided. Cost = $500. Recommendation - if you have this problem, take your car to a dedicated transmission specialist before you put serious money into a new transmission. read more

This is the worst dealership I've dealt with. They did not communicate well and were extremely pushy, left me hanging without tags, and try to get us to come in all the time for things we shouldn't need. The service shop set an appointment only to tell us they can't start work on the car within the same day... they have no respect for the customer at this outfit. No offense to the individuals working here, but I assume ownership is lousy if we're finding such awful treatment both with the sales and service staff. read more

The company won't leave me alone! I've unsubscribed after every email they've sent me to no avail. LEAVE ME ALONE! I bought a car there 15 yrs ago and I live in Seattle. read more

Unfortunately, there is no 0 Star because that would've been my rating to this dealership full of con artists, I want to specify that this is my first review ever not just on Yelp but ever, this shows how much these people are evil and how much it was the worst experience of my life with a car dealership. We bought a Mercedes Benz from Stohlman Vw not even 2 months ago, the salesman who helped us with our purchase was Charles Haddon (of course this name pops up a lot in most of the reviews) he asked us me and my wife before even seeing the car if we have money on us and buying today (again a lot of people complain about that in the reviews), otherwise he's not going to waste his time with us, it was not a problem because we were willing to buy the car and had the money on us. We made the deal and everything, signed bunch of papers including a 3 months Powertrain warranty, that covers engine, transmission and other related pieces. A week ago the car started making this loud noise at cold startup, so we took it to stohlman to look at it, after checking it they said it's the Air injection pump and that we need to actually take the car to Mercedes Benz dealership and they will honor the warranty, we took it to Mercedes Benz Dealership and they were so nice and helping and told us after a full diagnosis its indeed the Pump. BUT here is the catch when they ran our warranty it's for a BMW not a MB and actually our car was NEVER listed for any warranty, yes I admit it was my mistake not checking the VIN on the papers before signing but would anyone expect a scam this low coming from a dealership related to that name and that brand. So we had to go back to stohlman after they started filtering Mercedes Benz calls and mine too, once there they basically told us to go do the best we can because we already signed, but the funny part is this lady who said and I quote "here at Volkswagen we hate Mercedes Benz" and this is the last thing to say to a customer because its wrong in so many ways. So please STAY AWAY FROM STOHLMAN. read more

Had a great service visit on a weekend with Norman. Drove by Alexandria VW to come here. First time here and I'll def come back.

I just have to stop going here. They told me I had a bad battery so I got a new one. Turns out the battery was fine and it's the alternator. So now I have two good batteries and still need to get my car fixed. No one should ever go to this location. Go to Springfield! read more

My associate, Steven Klapper was the best! I tried to buy several cars from other used car lots. It was worth the extra miles to get impeccable service. We are an Audi and Volkswagen Family and will continue. Keep up the good work. read more

After a rocky start, we got a great deal on a car we love. Javan Jackson is a great salesman!

Summary: Reasonable negotiation experience - excellent customer service after we bought the car We recently bought a used VW dealer service model CC. It's never fun negotiating a car sale, but I feel that the process was fair and that the dealership was offering a reasonable starting point so we were always going to get a decent deal. That said the usual negotiating tactics apply. We had excellent supporting service from Saad who got us quickly out for a road test and was a straight shooter on the negotiation. Once the deal had been done he went above and beyond in my view helping prepare the car for delivery after everyone else had left and ensuring I understood the features and got my tank of gas. It left a lot of good will. So far I am enjoying the vehicle and would go back to this dealer in the future. read more

We bought a car from Stohlman after our horrible experience at the used car dealership at VW Springfield (see my review). David greeted us as soon as we got there. He is a great salesman, as he does not pressure and it felt like we were talking to a friend the whole time. Our entire time there was an absolute pleasure. We got a great car at a really good price. The finance manager, Lee, was also very helpful and gave us great advice as to what services to purchase, etc. If you live in the area, and you want a VW, I would highly recommend Stohlman. read more

LOVE the Stohlman VW family. I've been bringing my 2008 Jetta here to be serviced for years (Jack Smith is the best). When it was time to get a new car, Stohlman was the one and only choice. My sales consultant, Paul was very thorough and well informed. Made sure to walk me through all my options. Their General Manager Jamie is AMAZING! She took a lot of time and care to make sure to get me the best deal to fit my budget. I can't say enough great things about this dealership. From sales, service, finance, and parts - I got all the accessories I needed for my new 2017 Tiguan! Thank you guys so much - I'm so happy with my new whip! read more

I went in with an older Tiguan, not expecting to be able to trade it in and get much. Stohlman went above and beyond to help me. I worked with Abe Azzerkani and he was so patient with me. Stohlman was able to get me into a new 2017 Tiguan and made the process so painless. Thank you, Abe! Thank you, Stohlman VW. You have a customer for life! read more

It's painful that I post this but I've got to be genuine. We bought a VW from this dealership. It's a 2014 VW Passat SE we've owned since 2015. It's been a pain. I've owned a Buick, Toyota & Subaru but this Passat has taken me through hell & back. It looks great, it sounds good but has endless electrical issues. They're priced well, work great for 2-3 yrs. Rumor has it that VWs start getting issues after 4 to 5 years and I can see why. Of course there are people who've been lucky to land one without issues. But I hate to run on luck when I'm spending thousands of dollars. I'm not saying VWs are all bad. There are probably some good ones. But I'm not happy with mine and I'm sure I'm not the only one. 2014 is just yesterday, this is 2019, surely...!!! Dealerships smile all the way to the bank charging these huge service charges for every little part or service. I'm sorry I couldn't walk away without saying what I've experienced. read more

In August I purchased a Certified Pre-Owned (CPO) Volkswagen from ANOTHER dealer. Soon after purchasing the vehicle, I experienced problems with the disc brakes and brought the vehicle into Stohlman Automotive to diagnose the problem. My service advisor informed me that the front and rear disc brakes needed to be replaced. I was extremely concerned that the problem arose so soon after purchasing the CPO vehicle, as the brake problem should have been fixed before the vehicle was sold to me by this other dealership. The repair was not covered by the VW CPO warranty, so I contacted VW of America Customer Service to lodge a complaint. The total price of the repairs as quoted by Stohlman was nearly $1,100. VW of America agreed to provide me with a $500 credit towards the repair. After then speaking with Stohlman Service Manager Joe Lishman, he understood my problem and promised to speak with VW of America and take care of the situation for me. Despite the fact that Stohlman was not in any way responsible for the initial problem, Joe worked with VW of America and ultimately directed his team to install new front and rear brake pads and rotors on my vehicle AT NO COST TO ME. Stohlman Automotive went above and beyond my expectations in resolving a problem that was caused by another dealership in the first place. I am very pleased with the service provided by Stohlman and would not hesitate to use or recommend them in the future. read more

My wife and I traveled over a hour and a half to compare a Jeep Grand Cherokee and VW Touareg. Upon reviewing the Cherokee we stopped in Stohlman VW to look at a Touareg which I called about earlier on in the day and was informed it was on the lot. Upon arrival we contacted the sales rep Nora at which time he attempted to locate the vehicle and the keys for approx 30 min. It was finally determined that the vehicle was not on the lot and the sales manager had the vehicle. No harm no foul. I then provided Nora with my trade in vehicle info and he took pictures of the vehicle. I expressed my extreme interest about the Touareg and immediate sale. Nora advised that he would contact me first thing Monday morning and meet me if necessary to complete the sale of the vehicle. I emailed Nora that evening with trade in info and my schedule for the following morning. Monday morning arrived and no phone call from Nora. I called several times throughout the day and left messages for him about wanting to purchase the vehicle. Nora was either out to lunch or with a customor. Nora never called me back which based on my previous experience with sales was odd. At approximately 6 pm I finally got in touch with Nora at which time he advised that car was sold. No explanation no response to not returning my phone calls etc. I understand car sales is a business but Nora's lack of communication was terrible. I subsequently emailed Nora and the dealership and never received a response. Poor communication read more

I was a big fan of this location - used to take my car for service there. Jack always was very helpful and honest about what work needed to get done. Last time I took my car they basicly told that my 7 year car in perfect condition is worth nothing and needs work dome for over $6,000... Good thing I wanted a second oppinion - it apeared that my car needed work done for less than $600... talking about gauging. read more

My salesman Julio Rodriguez was "outstanding"! He made the car purchasing process a wonderful experience. I would recommend him if you're going to buy a car new or preowned. read more