This is a unique business which delivers completely on its promises in terms of time, service and…read moretransparency. Have brought two vehicles here in last several months and first positive impression reinforced and validated with the second. The process is straightforward, no effort to "upsell" quality tires to choose from and quick work. In fact, they finished my car a full hour before they said it would be done, which, again, is not the usual experience with auto shops. Highly recommend! JohnG

Came in mid afternoon today and was in and out within an hour. I thought for sure I would need 2…read moretires when my one tire blew out but they fixed me up with a used comparable tire so I only had to replace the one! When I come back to replace all 4 they also have a Community Hero's program for free installation! Glad to know there is a trustworthy shop in the neighborhood.

All the guys at the craftsman location in Merrifield are very friendly and also provide excellent…read moreservice. They do a very comprehensive assessment of your vehicle, and I can always feel the difference in my vehicle after my repairs are done. They're very transparent, and do a good job of taking care of their customers by doing jobs well and in a timely manner. I think their warranty on certain parts and services is also great. They really take time to make sure the issue is resolved even after they install the new part. Brennan has taken care of me the past 2-3 of times at craftsman. I really trust these guys and will continue to use craftsman (in merrifield) as my mechanic for the future.

Outstanding Customer Service. They inspected my vehicle, provided a clear and thorough…read moreunderstanding of every issue. Answered all of my questions. Fair pricing, solid work. I will definitely be coming back for my car maintenance needs in the future.

I cannot tell you how happy I am about going to this place. I stopped in at 7pm on a Wednesday and…read morewas out by 7:30. They had my tire in stock. They changed it for a very reasonable price. I didn't get talked down to. I was sure I'd have to take several hours off of work and I didn't. Incredible. Compare this to the last time I got tires when I was in New Jersey where I had to go two days in a row and waste 2+ hours each time on a weekday because they didn't have my size tires in stock. And I paid a lot more for them and didn't have the option to get used tires, either. Compared to that, this has been a breeze.

I had a flat after hitting a curb and brought my car to this shop for a replacement tire. The car…read morehad been driving completely fine on the spare beforehand. Immediately after the new tire was installed, it began making a pronounced thumping noise. I called early the next morning to explain what had happened and told them I would be bringing the car back later that day. They asked for my phone number to confirm that I had been in the shop. I drove just over a mile back to the shop at no more than 20-25 mph, and the noise remained severe and noticeably worsened over that short distance. By the time I arrived, there was also a loud clanking noise coming from the new wheel when braking. I arrived around 4:00 p.m. and, because the noise had become a serious safety concern, called again as soon as I entered the line. I was told to simply wait and that they would take care of me. There were several cars ahead of me and no parking area to wait in, so I remained in a line extending into the road. Once I finally got into the shop, I waited over 90 minutes with very little communication other than somebody telling me to shut off my engine. I had to explain the situation to three separate employees, none of whom seemed to have the information I had already provided by phone. The woman I had spoken with earlier didn't come out to acknowledge our conversation until after the car had already been worked on, and then said she hadn't known I was there, despite my having called and been told to wait when I arrived. I specifically requested that they inspect the wheel, studs, and brake components for damage, rather than simply retightening the lug nuts. I was also specifically told that, once the tire work was complete, I should pull the car forward so that a second employee could perform a visual inspection for damage. That's not what happened. I personally watched the first technician remove and retighten the lug nuts, but I did not see him perform the requested damage inspection. When I pulled the car forward as instructed, the second employee did not perform the visual inspection I had been told would happen. Instead, he simply asked the first technician whether everything was okay. The first technician gave a thumbs-up, and they sent me on my way. The actual problem was eventually confirmed: the wheel had been installed loose. Multiple employees also initially asked where I had gotten the work done before addressing the actual problem, even though the tire had been installed at their shop the previous day. The car was eventually fixed, but the overall experience was extremely concerning. A wheel installed by this shop was loose enough to cause severe thumping and eventually clanking while braking, and the problem became significantly worse within roughly a mile. I returned specifically because I was concerned the vehicle was unsafe, yet I waited more than 90 minutes, repeatedly explained the same issue, and was told that a second employee would independently inspect the area for damage when that inspection did not actually happen. I'd think very carefully before trusting this shop with tire or wheel work.

Overall: 15/10 They take a fiduciary approach to car…read moremechanics/maintenance, thus have earned my business for life. *For the GearHeads: if you want a shop that you can trust to use recommended torque settings on your fasteners, this is the place. Service: 10/10 This place should win an award. They have ASE certified mechanics and highly & competent knowledgeable staff. I observed not only how they treated me, but other customers who walked in whether by appointment or not. It's not just a good business practice, but a good way to treat people. The gentleman I spoke with (Steve) was my POC and he took care of me and my car; answered every question (which was many) with almost a level of excitement to talk about the details of car mechanics. He taught me a lot and combed through the extensive mechanical analysis the shop did; guiding me on what are the "must fix now,""nice to have," "what can be postponed," and "what's completely unnecessary." They have a keen attention to detail. Amenities: 10/10 The free coffee is really, really good. There's a table with free bags of chips and books. The owner even has free copies of his book about being an entrepreneur which I was excited to take. The lounge is cozy. I was in there for a few hours doing work on my machine. The ambience and internet speeds were excellent. Service: I had the following work done on my Ford Fusion Hybrid: Fluid Change (Transmission, Coolant, Brake), Engine Mount replacement (they caught my engine rocking back and forth in the bay before a catastrophe occurred). They also did a thorough analysis of the rest of my car e.g. hoses, struts, suspension, etc.

I have been going to Craftsman in McLean for a few years. They are extremely professional, honest…read more and caring individuals. I usually deal with Ray, who is just fantastic and a very funny guy. But all the people there are just terrific to deal with. I've referred friends there and they too are so happy they found a caring place for service. I highly recommend them.

I have using Radial Tire Company for all my tire needs (replacement/repairs/balancing) for all my…read moregerman cars (911/GLE/CL) for the last 10 years. I have found Bill and his team to run a very efficient and honest operation in servicing all my tire needs. Adam the primary customer manager has often gone out of his way to help me even when I have dropped without an appointment. The advice offered by the team is without commercial considerations and I have found the recommended solutions (tires/repairs/balancing) appropriate for my situation. I live 45 miles away and drive to Radial Tires to get my tires attended to. Well recommended

This was my second visit to Radial Tire Company and they now have my unwavering loyalty. Paul is…read moreboth knowledgeable and honest; he found an elegant and simple solution to an unusual problem. In fact, everyone we have interacted with at this place was friendly, competent, and efficient.

Please ignore the negative reviews - the customer service at this Goodyear is unbelievable! My…read morehusband and I were in Mclean at an appointment and our tire light came on. We had a two hour plus drive home to where we live - panic! Henry and his crew saved the day with prompt and affordable service. He took so much time with us answering our questions and sharing his extensive knowledge. The attitude at this shop is total honesty, transparency and off the charts customer service. We highly recommend and commend Henry and his crew.

Excellent service and friendly staff - couldn't be more pleased! Took us right away and did…read moreexactly what we needed

I had two tires with low pressure triggering an "NOW ALERT" for my vehicle. I took it to the…read moreMcLean, VA NTB on Spring Hill Road on 4/23/26 and the team was STELLAR! They evaluated my car even though they had several appointments scheduled and gave me a call to update me 30 minutes after their 6PM CLOSING TIME as a courtesy. When I picked up the car the next day, they informed me that the pressure valves for the two tires were deficient, they replaced them and handed me the keys.....NO CHARGE!! Everyone was so professional, polite, and engaging. I would HIGHLY RECOMMEND THEM FOR ANY SERVICING WITHIN THEIR EXPERTISE ! Mark was particularly kind and informative. I cannot say enough about my personalized service experience!

My husband dropped off my car yesterday for a tire replacement. We were told it would be ready by…read more6PM before the shop closes. Later we're told to pick it up the next morning. This morning, my husband called and was told it would be ready by noon. Then, just as I was getting ready to pick it up, we were told it wouldn't be ready until 3 PM! Seriously? All this just to change ONE tire--not an entire set! If the tire wasn't available or there was going to be a delay, that's fine, but please be upfront from the beginning instead of leaving customers in limbo with constantly changing pickup times.bPoor communication and bad customer service. Definitely not recommended.

This is simply the best Service Center in all of Northern Va. Complete professionalism and…read moreattention to detail in everything they do. Great experience!

Been going here for years. From brakes, to fluid changes, to repairs, they've always done a great…read morejob, given me solid advice and treated me fairly.

These guys are great. Service was exceptional, very fast, and trustworthy. I will definitely be…read morecoming back if I have any issues again.

I had a slow leak in a tire. I called Firestone and asked if I could bring it right in since the…read morecar was still driveable. They said to bring it over. I told them if they could patch the tire, just g ahead and do it. If more was needed, give me a call. I got a call 2 hours later to tell me my tire was repaired and the car was ready to be picked up. So in 2 hours, my tire was repaired for the very reasonable cost of $31. I would highly recommend them for tire servicing. Thank you Firestone!

My car broke down while I was traveling for a conference. Not from the area I found them on Apple…read moreMaps and the reviews were great. I got in as soon as I could the next day and they got to work right away. They knew my situation and were so helpful. They provided options for the repair giving the best service. Was able to get an inspection, part delivered and repaired all in one day! I would 100% recommend. They also thank you for choosing them with a gift of several snacks. They truly value each and every costumer!

Outstanding Customer Service! Bill and Ben were amazing. They answered all my questions, went above…read moreand beyond to address the issue I was having and provided a great price. I highly recommend Auto Stop in Falls Church and will definitely be returning the next time I have any issues with my vehicle.