terrible food and terrible customer service!! the quality of food was terrible, we ordered bbq chicken, pizza and salad, terrible quality!! i attempted to get bbq sauce, it came out full of what manager called sanitation fluid!!! manager did not change pump or sauce and allowed customers to continue to eat. bbq sauce had hand sanitizer taste. eat here if you want to get sick!! read more

Great atmosphere, food is always delicious and great staff! Their breadsticks are addictive!

Service was incredible -- Food was fresh & delicious. Can't wait to go back!!! xoxoxo

Customer service was awesome... Joseph went above and beyond to make sure my order was correct and that I received all my reward points. He is very kind and conscientious and you can tell he really cares about people. read more

Good concept. Many good options to choose from. Out go-to: half chicken, garlic/lemon sauce with baked beans and mac&cheese and comes with 2 bread sticks(MY FAVORITE) The nacho with tri-tip and the oven roasted cauliflower head with lemon tahini sauce, soooooo good! read more

A pretty decent dining experience! Felt a bit cafeteria style... service was "ok" food was yummy! Not a huge fan of this Ventura location. I've been to the one in Thousand Oaks many times and had the chatsworth location cater many events including our son's wedding and been so happy with everything! Highly recommend! read more

Stonefire Grill - Barbeque Near Me - Ventura, California

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Stopped by as I'm on a diet bet starting soon and had to pig out . I mean had to. I thought .. umm pasta would be good and Stone usually hits the spot. I got the Family platter .. Pesto / Alfredo added chicken for 8 bucks all to myself. Now don't judge. I only ate half of it. It was good but I did add crush red pepper flakes, salt and pepper as it wasn't as flavorful or saucey as other times. It lacked a bit of more sauce. With tax this platter was about 30 bucks. I might get it again after my bet is done. read more

Stonefire Grill - Plate of the Family Alfredo/pasta - Barbeque Near Me - Ventura, California

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They got my to go order correct and even a few minutes early. The staff was friendly and helpful.

Food: took a really long time We ordered 2 beers. Apparently the only had 1 Modelo left... I ordered an 805 Instead.. apparently none of those either... Ambiance: hope u like music circa 1984... We will not be coming back. read more

The food was very good. I had not been here in years, and we stopped exhausted and hungry. Ian greeted us warmly, took our order correctly, and then made sure our order was served correctly, made sure my to go order was there when we left and even brought us our to go boxes when we should have gotten them ourselves, so extra stars for his kindness to tired retirees. The portions were great. My husband loved the personal sized pizza (I stole a piece and agreed) and there were generous amounts of toppings American style, and the crust was chewy and had those delicious char spots on a thinish crust. I had a sandwich with fresh mozzarella, pesto and it was delicious. I ordered the personal size humus plate which was easily shared by both of us. Overall, I don't remember this restaurant being this good, but the staff, that's you IAN, made it memorable. read more

big company order was ready on time. they helped double check order was complete at pickup. food was great read more

We discovered Stonefire about 25 years ago, when we lived in Valencia. It has been consistently delicious every single time. Stonefire has been there for us with birthday parties, campaign parties, a funeral, a graduation, and get-togethers with friends. Thank you! read more

Unfortunately, the tri tip was nearly inedible, the chips with the salad were stale, and the pizza was chewy - the meat on it was overcooked and very difficult to eat. I will not be returning. read more

South of the border salad was delicious. It comes with a chili lime vinaigrette. The first time I ordered it, I asked them to put the dressing on the side. When I got home, there was no dressing. Called and manager said that she would issue a refund, which she never did. Ordered it again several months later. This time I checked in the car to make sure the dressing was on the side and it was. However, it was the wrong dressing! The dressing they gave me was green goddess which I can't eat dairy and green goddess has dairy. Boo! They are zero for two on getting my order right, which is too bad because the salad itself is yummy. read more

Great service . Sunday afternoon crew are excellent ! The front service staff and servers are professional and yet you feel like family servicing our family. Perfect place for our family to come together for a meal after church services. read more

The food was amazing, the service was excellent. The staff was very helpful. They helped me put together the menu for a luncheon meeting I had today. Everyone was very impressed. read more

Before I forget I wanted to acknowledge Stonefire Grill for their impeccable customer service. Long story short, my order wasn't ready when I went to pick up my order. I had ordered via their app. They apologized, offered me either an app or dessert for the inconvenience. This is the second time where my order wasn't ready (mind you the app said 20 mins and I waited the 20 mins before showing up.) Both times Stonefire Grill did what they could for the delays. It's wonderful to see customer service is still alive and well here. Thank you! Oh and their potato salad is delish!! In case you were wondering about the food. I have also had their pasta (the presto, Alfredo and marinara)... all are delicious. I love the type of pasta they use. It's hearty. Finally, I've had their rigs as well and those are yummy too. Thanks again StoneFire Grill! read more

The staff here is clueless. The lunch special no longer comes With the regular individual size salad instead, they give you a tiny cup so the portions have shrunk. Prices seem to have gone up. I won't be back. read more

Food was cold and old. Sent our food back 3 times and they still did not get it right! Staff was too busy laughing and joking to serve us. I had to walk up to them twice to ask for stuff that was not given. Waiter explained something was off today. Very nice young man, but the rest of staff needs customer service review! Won't be coming back here anytime soon! read more

The great food! My 1st time so it would have been nice if I was told how it works there as far as ordering & picking up my utensils..etc

Used to order here all the time. The last 3 times, they can not seem to get the order correct. Ridiculous to spend that kind of money on food and they can't fill an order. How do you forget an order of breadsticks and an extra dressing that you pay for - they are on the order slip after all. read more

One of the worst restaurant experiences I've ever encountered. Maybe they were totally slammed because of Valentine's Day, but appeared to be totally understaffed. Never saw so many unbussed tables and the line for carry out was deep. Plan your staffing accordingly. Or is this an employee shortage caused by low wages or threats of deportation? Something wasn't right. read more

Ok! Speaking as a USMC VETERAN! Often times there are restaurants that find it against their principles to honor 1st Responders with anything in appreciation of their service. STONE FIRE is NOT ONE! The menu choices are great, portions are very good, service both in house and to go is exceptional. For over three years with one exception there has been stellar food served with quality and care. If you're seeking a new place, great food and comfort I fully recommend Stone Fire! read more

Shouldn't have to download app to see menu. Which means service isn't good because can't order unless you have the app.

fast pick up service app makes it easy to order. was satisfied with my meal. lunch special is worth it. Not too busy when I arrived was helped right away read more

Great lunch special. Bbq tri trip on a fresh bun. The side salad was more than I expected. Pickles in the side. Great service read more

Stonefire Grill - BBQ Tri Tip* Sandwich - Barbeque Near Me - Ventura, California

Very tasty food and great customer service. The worker named Jesus is really professional and makes sure you get your order correct.

Very good food at affordable prices. I absolutely love the whole roasted cauliflower! I also really enjoy the tri tip and chicken with bbq sauce! Their breadsticks are super good. I haven't actually eaten in the restaurant I only ever did take out but they always get the food right and it's always tasty. The only complaint I would have is the bone in breast is dry but not when it's boneless which is strange. Also not a huge fan of the mash also a little dry read more

I went to Stonefire today, had delicious food always love bringing my family in, but today in particular it was very busy and I couldn't help but notice that there was a young man on top of his game today super funny with a big smile on his face helping us with fabulous customer service. Best I have seen here! This young man's name was Joel! food was amazing as always but having that amazing service was the cherry on top. Definitely recommend coming to Ventura Stonefire read more

I came here the other day food was awesome staff was great and Noemi took care of me. I will definitely be returning. Kudos to the restaurant. Keep up the good work . read more

We came in for an early dinner on 07/05/25 sometime between 4:30 and 5:30 pm. the restaurant wasn't very busy and we chose a seat right away after ordering. the staff was very friendly and restaurant was clean! my son ordered a pizza and clumsily, I knocked half of it onto the floor. my son almost started crying. right away the shift manager, I think she said her name was Jen, didn't hesitate the have the kitchen make him another pizza. it came out very quickly. I took the time to let Jen and the other staff members know, that we were very appreciative for making my son another pizza (no charge) and that we really enjoyed our visit because everyone was super friendly and the food and service was A+. thank you Jen we will always come back to dine here and let everyone know about our positive experience at stonefire! read more

This was my first time visiting this week, and it was an interesting experience. You order and pay first, then find a booth or table, which was a bit different but easy to navigate. The customer service was friendly and helpful, which made the visit even better. The food was excellent -- very flavorful and satisfying! The portions were generous, and I even had plenty of leftovers. I would definitely come again. read more

Food here is pretty good, and is good for both ordering in and taking out. When you come here, you have to order the Stimulus Package - it's delicious and the best bang for your buck. For $40, you get a whole pizza, 8 breadsticks, half a tri-tip or a whole chicken, AND a salad. It's enough to feed at least 4 people, but we order it for 2 and have leftovers for the next day. Tri-tip is always tender and tasty (the pepper garlic Tri-Tip is their best), and the pizza is cheesy with a fluffy crust. They have a good garden salad that's an included choice, but if you want one of their specialty salads, you can get it for $6-8 more. The specialty salads are really good, but I've never found then to be worth the extra charge versus getting the regular garden salad. I've gotten a couple other items here and there over the years. The pasta is decent, but it's a bit dry and you can get much better pasta elsewhere. The nachos are definitely not one of their best dishes - kind of bland, lacking a good amount of cheese, and the cheese is only partially melted. But the Stimulus Package is always the best deal with the best quality food. read more

Ordered an order to go to be ready at 1 It was not ready but I guess I understand you want people to pay for an order over 100 to make sure the customer shows up. We were not pressed for time and took about 20 minutes to get the food. The person at the register was OUTSTANDING! Great personality made the time fly. Was so kind to other guest coming in and even came from behind the counter to give her a big hug!! An elderly lady with a cane and said she comes in all the time we love her! We had everything we needed for our order everything was nice and hot when we got home and everyone enjoyed the meal. We ordered the feast with pasta pesto/Alfredo. Tritip garlic Cesar salad everything on the side and mashed potatoes. Food was great and we had left overs for days that really held up well in the fridge. I would really recommend them for a catering gig. It was nice not having to cook. read more

Love the food! Wish stuff wasn't a la carte and prices weren't so high for ordering extras. Other than that the food is good

Absolutely amazing!!! Big Thank you to all the staff and a special shout out to Shania who was kind and extremely helpful. We loved every bite of our Bread sticks, Pizza, Salmon, Mashed potatoes, Stellar Cesar Salad and the best grilled veggies. This location and atmosphere is by far our favorite and we will be back again and again. Please consider the Central Coast, Lompoc, Santa Barbara, Carpinteria, Goleta and Northern California for future locations. read more

The food was fantastic!! We picked up food and brought it home to eat. The staff in Ventura was so nice. They are a class act!!

It was absolutely delicious and very reasonably priced. The ambiance was lovely, and the service was excellent. We got served immediately, and I can't believe the price is fantastic for under $10 for lunch. Wow! Even Antonio, the server, came by to check and see if we needed anything; Shania, the general manager, also came by to see if everything was good. Outstanding service! read more

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When here on Wednesday. I ordered the stimulus meal the night before for 11:30 AM the next day. I got there at 11:20 AM and they said they were working on it and I was going to be fine waiting since I was early. 1130 comes around, 1135 comes around, 1140 comes around, 1145 comes around, I decided to stand up and just watch what they were doing and they still were not getting my order, they were working on somebody else's order. At 11:50 she finally brings me my order. I told her I have things to do, This is 20 minutes late. She did offer a free dessert which I said thank you and I did appreciate that. But that did not make up for the fact that it was 20 minutes late. And then when I got the food home, the salad that I ordered was just all green toppings of the romaine and it was wilted. This is not the second or third time I've gotten a bad salad. This is the fourth or fifth time I've gotten a bad salad. I am so disappointed with this place. I used to love coming here. And the pizza was cold because I did see that it was still sitting there at 11:30 when I did show up so most of my meal was not even warm. read more

My family and I visited Stonefire Grill for the first time on Sunday and had an overall amazing experience starting with the team, Ian was so patient since we didn't really know what we wanted, he suggested a few family packages that would be filling for all of us and went over the menu with us, the Tri-Tip was cooked just the way we wanted it! As we ate the 2 managers on shift Jenny and Noemi were very involved in helping take food out to other tables around us and making sure we were checked on as we finished our meal. We will definitely return. read more