Replaced a water heater. The technician was prompt and professional. Fairly priced. Highly recommend.

Been using Stong Plumbing for about 10 years for multiple projects. Guys are always professional, great communication and get the job done right. read more

This company goes by several names. Stong Plumbing, Stong Painting, and Mainline Bathrooms. A 5-6 week bathroom remodel took 13 weeks! Do yourself a favor and DO NOT use this company. The reasons to look elsewhere are numerous! read more

DO NOT USE STONG PLUMBING. THEY ARE INSANELY EXPENSIVE! I was introduced to Stong Plumbing through Home Advisors for an installation of a new kitchen faucet and soap dispenser (which I provided) to replace the old ones. The approximate price from Home Advisors (For 2 hrs of work $80-95 per hour) which was fair, but SO WRONG. When the STONG plumber re-priced the work, he came back with what is $318.00 per hour. Are these people INSANE? Their pricing is not only ridiculous but outrageous regardless of their work. Who charges $318.00 per hour? DO NOT USE THEM! read more

Stong Plumbing - This is the ridiculous pricing from Stong Plumbers. - Plumbing Near Me - Malvern, Pennsylvania

Easily the worst customer service experience of my life. They quoted an outrageous price, took a $500 deposit and for a YEAR AND A HALF didn't schedule the work or return any of my roughly 40 phone calls. Not one. When I finally demanded a refund, I had to call a dozen times to follow up. Gina told me five times that the check had definitely been mailed before it finally was. Save yourself the aggravation and choose literally any other company. Stong does not seem to even be trying to not be terrible. read more

My experience is not good. Did not come as agreed. Obviously, there were customers that needed more urgent help - came at the 4th time. Price was excessive. Technician told me he would get parts and return in 1 hour. I called office after 1 hour and was told he would return. After 2 hours the office calls and tells me he will be in 45 minutes. My only guess is that he was on to another job. I called an cancelled - please so not sign the quote. It is better to sign paper when the technician appears with all the parts and ready to fix the issue. read more

Stong has done a couple of projects for me. They are professional, clean, quick, pleasant to deal with. I used to use a larger company, but I'll use Stong from now on. Sue D. read more

Plumber could not solve my problem, but promised office would order the part they needed and let me know in a day or two. No responds and I have called 3 times. Each time they have promised to call back within a day, but I have never gotten a return call. If they can't solve the problem, can't they tell me so? Don't expect a an answer from them. read more

We had a clog in our sewage pipe and it was backing up in to our basement. Stong was able to come out very quickly and snake the pipe and remove the blockage. The technician was very knowledgeable and very nice. Grayson gets 10 stars! Pricing was reasonable also. read more

I had a clogged drain and Stong Plumbing contacted me very quickly through Home Advisor to handle the job. They also sent someone out quickly and advised that there would be a $49 service charge which would be waived if I went ahead with the work. All good so far. My drain was clogged and floor leaking badly so I accepted (big mistake) the $277 charge to essentially snake out my drain. My bad, but don't you think they do this for a reasonable charge? read more

july 2020 4 years later toilet still working fine. i just dont appreciate people trying to rip customers off. read more

Best response time ever! Plus on a weekend. Honest, fast service Highly recommend read more

I'm giving one star because there is no option for zero stars. I called Stong because I had a leaky faucet. The tech came to my house, assessed the problem, and then told me I needed a new faucet. This did not surprise me, but I was shocked when he told me the price. Stong wanted $450 to install a faucet, and that did NOT include the cost of the faucet, it was $450 for ONLY the installation! I told him no and had to pay the $49 for his "assessment." At least I was only out $49, but I don't know who the Stong company thinks their fooling, because $450 to install a faucet is sheer robbery. Never again will I call Stong for anything. read more

Pretty much the same experience as the others...They contact you through Homeadvisor, look at the issue and then individually charge you for each step to correct fhe issue...I had a leak coming from an upstairs bathroom...Take down the 2x3 piece of drywall in the ceiling - $250, clean the drain - $475, send in a camera to find the leak - $550....and in and on....truely they gouge you at every opportunity because they have you. I would avoid them at all costs. read more

One star is too kind! Hired Stong to install a new gas line for my new pool heater. Owner Steve said "I have the exact same pool heater" so I gave him the job. He did not consult my pool heater installation manual and installed the incorrect size gas line. Both pool company and PECO agree. Stong cashed both my checks totaling $2850 and the line does not provide enough gas pressure to operate heater. Asked for refund so I can hire another contractor and he refused. Hired lawyer to take him to district court. read more

We were victims of the scam that STONG PLUMBING is perpetrating on poor, unsuspecting homeowners in our area as well. We contacted HOME ADVISOR for help in finding a plumber for two minor issues (slow leak in toilet and replacement of a kitchen garbage disposal). Their "m.o." is: Call customer back immediately, pretending to be a caring service provider. Tell customer there's a $49 charge if customer doesn't want to use Stong Plumbing.. but its going to be applied to the first bill if you choose them. Show up 2 to 3 hours late, when customer gets desperate. Give estimate that is 2, 3 or more times more expensive than going rates in the area for similar work. I balked at the rates, and called them out on it. The service technicians blinked, and offered to cut the cost (" ..but not more than half"!!). Incredible! I gladly paid the $49, sent them on their way, got a reputable, LOCAL plumber to perform the work, and life goes on. Don't fall for the scam of STONG PLUMBING read more

Called scheduled appt waited. Between 9-12 like told never showed called office no record of my appointment and told if i needed an estimate it would be $50 not told that at time of setting appointment earlier in week AND I ASKED IF THEY GAVE FREE ESITIMATES. Because i wont use a service if estimates arent free. Rule of thumb if there charging you a fee to tell you the cost of the job its gonna be to much anyway. Best to go some were else and i have 30 years experience in plumbing, electric, and construction..and i give free honest estimates on my work..and recommend getting a couple of estimates..wont use STONG PLUMING for any of my gas line jobs.. read more

They are very expensive, you shouldn't pay more then $200 for a main sewer line cleaning, they asked for double, so it's better to pay them the $50 service call and get another plumber that will do the same job for $150-200 read more

The only reason this company receives an extra star is that both plumbers were knowledgeable and professional (nothing against them). We had our main drain cleaned out on 12/8/15. No issues until 12/21/15 when our drain backed up again. Granted we have an older home (built 1961) and our pipes have some sludge accumulation. On the back of the work detail Stong has a clearly stated limited warranty. Part of it reads : "All residential drain stoppages are warrentied (check your spelling, Steve) for a period of thirty (30) days from completion unless otherwise stated in writing on the face hereof." Nothing was written, "on the face," of the first invoice; the warranty is for 30 days, no argument. A Stong representative did come out for a stoppage on 12/21/15 and verified that our stoppage cleared itself. Prior to leaving, the representative, was requested by the owner (the owner called on-site), to ensure that we sign another invoice voiding the first warranty. This company does not want to keep customers, I assume. At a tune of $411.00 (for the original bill), Stong can't keeps its' word for a measly 30 days???? Also, has Stong ever heard of the Magnuson-Moss Warranty Act? Long story short, I would not trust the company's owner with my worst enemy. Furthermore, when I called (approximately 5:30pm) on 12/8/15, I was told someone would be out in 2 hours (7:30pm). Someone did not show until 10:30pm. I have read other reviews that state the same. Steve, is this your MO so you don't lose a customer?; Lie to them, show up at the 11th hour, and hope they are desperate enough to okay your services? READER BEWARE. P.S. Steve- If you read this and want it to go away, make things right and reach out to us. read more

Technician was great, although he initially wasn't sure he had the part that the problem called for...you don't come to replace a valve without having valves on the truck. This is a flat rate company. So even if a part cost $16.00 and it takes 5 minutes to replace, your bill could be $380.00. Do your homework....there are plumbers out there just as qualified but much less expensive and with managers that know how to speak to the customer, not rudely. Shame on me for agreeing to let them do the work....never again. read more