I requested a quote from S'top and when they eventually came out they immediately started climbing up a ladder to see my roof without talking to me or learning about the problem I had called them out for. I appreciated that they put plastic covers under their boots when they came in my home - that was a considerate touch my other roofers hadn't done. At the end of their visit, I was given a quote for the work if they did it that day but I shared I transparently wasn't planning on getting the work done that day as I was still sourcing quotes and hoping to gauge what others priced the work at and felt pressured into saying yes to the number they gave me. I ultimately didn't and asked them to send me an updated quote for the work. It's now a week later, I've emailed them asking for an updated quote, and I still haven't received it. Needless to say, I'll be going with other roofers but it felt like they were just in a rush to make a quick buck read more

I contacted S'Top Roofing Co. about having some repairs done and received a prompt reply. The owner of the company came out to inspect our roof, we received a quote with estimates and repairs were scheduled for the following week! The crew arrived on time and repaired the roofing on a small bump-out section of our house; they adjusted the slope for proper water drainage as well. They also replaced a significant amount of rotted wood with new shingles. On our main roof, they sealed all exposed nails and around multiple flashings. They did quality work and we were able to get this all done before the rainy season! Christopher and all the employees at S'Top Roofing were great to work with and really looked out for our best interest. I highly recommend. read more

this s'top roofing company has an excellent team of workers. i was very impressed with the service & team work. the expertise and knowledge was superb! i highly recommend them for quality workmanship. read more

Steve and team were professional and met our needs at a reasonable price. We had used S'Top Roofing back in 2002 and that part of our roof is still in good shape 22 years later. Steve's team did a good job with clean-up (a concern for us) and we are pleased with the results. read more

Our next door neighbors were having their roof done and we needed to do similar so asked them for a quote. They gave us a discount if they could continue straight from the neighbor's onto our roof. They didn't give us any notice as to when work would start, which would have been fine, if they had at least done some due diligence with prep work prior to beginning. Throwing a garbage bag-like tarp over our airwell/patio was the extent of the below roof prep work that I witnessed. Needless to say a thin garbage bag wasn't going to stop the fall of large asphalt chunks of old roofing that came flying off the roof, marring the walls, denting the window trim, breaking a few plants, breaking all the bulbs on the party lights, denting my patio table, scratching chairs, and apparently knocking off the outdoor outlet cover as that's now missing too. They decided to remove the patio furniture and plants after the majority of the damage had been done. I would have gladly have removed it all had I had any notice and with covid and the number of workers swarming our back stairwell, I didn't want to get into the fray. I imagine they didn't cover the hood vents either as I heard chunks of roofing falling into my hood shaft. To his credit, Steve reimbursed me for the lights and attempted to clean/fix/repaint the areas that were marred. Unfortunately it made the problem areas more pronounced (and I had to repaint and repair certain areas once they left and then discovered that my patio table was also dented). There is a garbage shoot in the front of the house from the roof to the truck? Isn't that specifically for dumping materials? They also threw roofing off the front of the house, as chunks of roofing were stuck in our tree and we had to ask them to dislodge them, since they didn't notice. All of this could have been easily avoided if they had just properly cleared and secured the area. To be honest if this is their regular modus operandi, I'm actually scared about the quality of the roofing job they did. Really sloppy workmanship. I would not recommend them. read more

Every roof I have gotten from them has been perfect. Mr. Shin had excellent rates and an excellent product. They get it done quickly and leave no mess whatsoever. Thank you read more

I have a few properties and they all needed service/re roofing. So I wanted to start a professional relation with a roofing company and Stop was referred by a co worker. I wanted to have them work on one of the properties to see how they do. Today I got a call saying that they canceled an appointment without checking with me. They said they tried to reach me, I did not get any phone calls, or an email. Usually companies suppose to send an email as a proof of "unable to reach". Not a professional service. Not recommended. read more

S'top Roofing company came in and replaced the old shingle roof on my craftsman home. They were timely, respectful (especially of the neighbors), cleaned up well, and did a solid job. They found areas that were rotted and needed additional fixing and as I was there, was able to confirm that indeed it was the case. They didn't go overboard, and their prices were extremely reasonable. They were experts in their craft as they angled some areas on the roof so that the water would drain towards the downspouts vs staying in the middle. The owner (as well as his office) was super responsive and went the extra mile as he sent his HVAC folks to check on the house furnace that was thought to have been damaged by roof debris. It wasn't and they got the unit running in no time without any charge. I would highly recommend this company as they stay true to their word and do a fantastic job within the estimated time. read more

Had a new roof put on a rental home after 30+ years. Company did a great complete job includ. cleanup. Respectful to tenants. Highly rec.!

S'top Roofing is one of the best roofing companies in the city. We have been using S'top for over 15 years in San Francisco. As Property Managers a good roofer is a commodity and Mr. Shin and S'top roofing have never failed to disappoint. The turnaround for estimates is always very quick, the price is always competitive and they work very clean which is huge in redoing a roof. We have done at least 75 roofs with S'top and we hope to do many more! read more

On October 13, 2009, there was a storm in SF. We got a terrible leak in our living room. The source, according to S'top, was the siding on the chimney had shifted because of the strong wind, causing rain water to go into our attic, and into our living room. S'top sent Mr Shin and Mr Lee to caulk our chimney siding. Both times the big leaks we've had had not been due to S'top's roofing work, but due to the siding on our home, according to S'top. I really wonder if it's a case of putting blame on someone else. If we called a siding company to come in and inspect the siding I wonder if they would in turn say it's a roofing issue? I'll update this review again after we call a siding company to inspect our siding. If it does turn out that we have many leaks in our siding, I will update this review with an extra star. read more

I used S'top about 20 years ago and had good results. However, about 5 years ago I had them do my current home. They were the lowest bid and are clearly cutting corners to make that bid. I have had nothing but leaks from the start and when I complain and call them, they send "grandpa" out, who speaks little English and he always tells me it's something else, the siding, the drain, says the roof is great. I've recently had three of the top roofing companies come out and they have been appalled after looking at the roof...corners all cut, bubbled places everywhere, one layer, pooling at the drain...all the reasons that would make the cheaper bid, but a horrible roof job. I will never use them again and would never recommend them to anyone. read more

I had these guys put my tar and gravel roof on 20 years ago. They claimed then the roof had a industry standard 12 to 15 year life; I got lots more years than that, which shows how good their installation was . Last week I used them again. The son is now in charge - time flies! Now they use a newer technology called membranes, with an even longer expected life. Once again S'top really showed that they knew their stuff. I randomly visited the roof during the day to check on progress and every crew member was friendly and helpful. They answered any question I had and finished up fast. Sure, not everyone speaks English as a first language but so what? The crew is proud of their work, and for good reason. Amazing that roofers can be as professional and courteous as folks I meet in the high tech world. They did an excellent job of cleanup as well. Just to show this review is not made up, there was a little paint scrapped off my gutters from their ladders. But they were back within two days to fix, and were very apologetic. Looks great now. Of course I did my homework both times but I can tell you their prices are extremely competitive now, and were also 20 years ago when I first used them. This tells you something. You can look around a lot or just use these guys and be done with it. . You can't go wrong. I wish I could give them six stars. read more

Requested a quote from them for a flat roof that was 20 years old. They were prompt both in the roof assessment and providing the estimate the following day; this being less than the other two estimates received. Since we were on a tight timeline to get the roof replaced due to having the building painted at the same time, and also, rainy season approaching (this being just before the "Great Big Storm" in December), they were able to accommodate our schedule. They started promptly at 7:30A and finished including clean-up by 4:30P the same day. They did a fantastic job installing the new roof, and it did not leak a drop during the big storm. We highly recommend them. read more

I had some plumbing work done in January 2020 that compromised my lightwell. I had no idea until it rained last weekend and saw my new plumbing leaking from the lightwell into my garage. The plumber wanted nothing to do with it, so I started calling roofers. Roofers in SF are so busy that many don't even answer their phone, the answering machine just explains that they are booked through the summer. I'm so happy that I called S'top Roofing. They are also very busy, but they answer their phone and they took the time to come out and assess the situation. It was a small job for them, and a very big deal for me, so they managed to squeeze me in the next day to get my leak fixed. I was able to immediately test out their work because it poured all weekend and my lightwell is leak free and my garage is dry. Thank you so much to S'top for making everything so easy for me and fixing my leak ASAP. read more

OMG...I just bought a house they put a new roof on 4 months ago. Charged $18,800 for a $1,000 square foot home. I've had them back 4 times for service calls and just walked in to find out that the roof is leaking in one of the rooms. They are NOT a good company to do business with. You can never reach anyone who can answer a question and they always stonewall you on issues. It's rainy now, my roof is leaking and the gal told me they have a lot of roofs leaking right now and they will get to me when they can? Really? Can't imagine ever pay nearly $20 square/ft for a roof, much less one done so poorly as this. avoid, Avoid, AVOID this company!! read more

I really hate to write reviews like this but I think it's important for others to know about our experience with S'top Roofing Company. We recently moved into a new home and first had a roof inspection with another company who concluded that, aside from one area that needed minor patching, our roof was in great shape and would not need to be replaced for many years. We then also had a roof inspection with S'top Roofing because we wanted to get a second quote on some work we would like done on the roof related to putting in a skylight. When the roofer from S'top arrived, he rang our doorbell and told my husband that, based on his view from the street (i.e., without even going up on our roof yet), our entire roof needed to be replaced. We were very skeptical given that (1) we already had a thorough inspection from another company who had absolutely no reason to lie to us that our roof was in good shape (given that they would make tens of thousands of dollars from us replacing our roof if the work was truly needed), and (2) because he hadn't even been up on our roof yet! After going up on our roof, he noted the minor patching that the other roofers noted as well as confirmed his initial assessment that a complete roof replacement was urgently needed. Since then, we've also had our neighbors, who are not roofers by any means but who are quite handy themselves, take a peek at our roof and they agreed with the first company that our roof is in excellent condition and we have "many many years" left on our roof. I really hope that there is another logical explanation for why we got this conflicting assessment from S'top, but unfortunately my best guess of what happened is that their representative gave us inaccurate information so that we would hire them to replace our roof. This is an especially distressing possibility given that the cost to replace a roof is upwards of $15,000 in our area. Needless to say, we will not be proceeding with roof work with S'top and advise others to be very careful when working with this company. read more

Professional, competent and reasonable. I always recommend them to my clients and everyone has always been completely satisfied. Their pricing is really competitive and their work is as professional as other companies who charge substanitally more! They are prompt, easy to reach and do a great job. read more

This company was recommended by a trusted source... and their quote was even the lowest of the 4 I got. They just finished re-roofing my house and all the workers were great. They showed up on time, they were a happy crew, all worked hard all day and they finished before I expected them to. There was no "overage" even though they replaced a couple of things that weren't on the original estimate. They cleaned up everything and I am very happy with their service. I'll update the review if I need to... in the coming years... the roof is guaranteed for 5 years but they used 20-year and 40-year roofing materials, so I'm expecting to get 20 years out of it. read more

THE GOOD: Replaced my roof in September 2012 using S'top. I had three estimates before selecting S'top (S'top being the mid price of the 3. Please note that S'top included the cost of pulling a permit and paying for the fees in its estimate whereas the lowest quote did not so I believe that S'top's bid was actually comparable, rather than higher, when that is being taken into consideration). S'top gave a detailed estimate, down to how many nails would be placed in each shingle, which I liked, and delivered as promised without skimping on materials. Arriving an hour earlier than I expected (causing me to open the door to 8 men while in my bathrobe, only to be rushed outside to move my car so that they can park in front of my house and begin demolition) the work, which was completed in a single day, was quick, clean, efficient, and considerate of other details (such as washing my skylight before replacement and checking the number of vents on my roof). THE BAD: I found the foreman to be hard to communicate with and a bit difficult to work with. Some of the difficulty may have been due to misunderstanding one another. For example, noone at the job site spoke English as a primary language. For example, I had recently purchased the home and had a new vent installed after learning that my water heater vented carbon monoxide to a bathroom rather than to the roof. While the roofers were on site, it dawned on me that I should ask them to check whether a second vent existed for the stove (since we never thought to check) and asked the foreman to check and make sure there were two vents in my roof. I couldn't tell whether the foreman understood what I was saying (especially since he incorrectly repeated back what I wanted two times then said he'll go check but immediately drove off to get breakfast instead). In fact, to this day, I'm still unsure of the answer. However, some of the communication difficulty was due to the foreman's rudeness. For example, upon job completion, I paid for the roof then walked outside to inspect it from the ground. I have a tar and gravel roof with a shingle front for decorative purposes and immediately noticed that the left corner of the shingle roof had not been shingled. So, I immediately called the company back. The receptionist stated that she will have them immediately turn around and come back but, over 30 minutes later, I was still out front waiting for the foreman's return. The foreman came back with a passenger and, when he saw the area that I was referring to, immediately mocked the area for being so small. I told him that the section of the roof was shingled for decorative purposes and it looked ugly to have it bare with tar. He then argued that it was bitumen that I was looking at and not tar and stated that he was trying to do me a favor by protecting that portion of the roof with bitumen rather than just shingles. I asked whether he can shingle over the bitumen, only to have my question ignored by the foreman as he went on about the quality of his work and asked, repeatedly, whether I preferred that he remove the "protective" bitumen just to replace it with "pretty" shingles. Luckily, the disagreement was broken up by the passenger, who (after taking a walk through my neighborhood to verify that all of my neighbors had shingles on the area that I had spoken of) simply stated "yes, we can shingle over the bitumen" and then agreed to come back out the next day to fix it (which he did). All in all, S'top appears to be a company which aims to do what they promise to do -- no more and no less. What I liked most about the company is their apparant interest in being fair. Based on my experience with them, I feel that, if I experienced a leak in the future due to their workmanship, they would repair the damage as long as they believed their workmanship did contribute to the leak. Despite arguing with the foreman, I could sense that he took pride in his work and his integrity and values giving honest service for fair pay. Hopefully nothing will happen in the future that will force me to test that theory but that's what I sensed from our interaction together. It's been raining a lot over the last 4 months and I'm happy to state that the roof is holding strong. I would consider using S'top again for standard, straight forward jobs but not for jobs that would require a lot of commucation or alterations from the norm. read more

I used to work for a construction company in SF and they always used S'top for roofing. Swore they were superb and could handle any situation and their prices were very fair. When I bought my home in Berkeley 10 years ago I had them do the roof. They were done in a single day and it looked great. Worked flawlessly for every year we lived there. We just sold that house and the roof inspector was in awe. He asked who in the world did the work. Of course we him. His comment was "I would be proud to be able to say I did this roof!" Well, we're looking at doing the roof on our new house... Guess who was at the top of my call list to get a quote? Yep! read more

August 3, 2011 Last week S'TOP Home Roofing installed a new, bitumen roof on my daughter's home on 11th Ave in San Francisco. The workmanship was excellent. I selected S'TOP roofing for two reasons. First, their bid was the most reasonable. Secondly, the tar & gravel roof that S'TOP installed on my own San Francisco home in 1996, has stood up to 15 rainy seasons without a leak. Just as with 15 years ago, I was impressed by the professional manner their crew goes about the removal of the old roof and installation of the new. Each worker seemed to know exactly what was necessary to do. In addition, their attention to the details of the job was remarkable. Replacing chimney bottoms and caps with new galvanized ones was greatly appreciated along with all the flashing work. And, just as with all first rate jobs, the area around our home and our neighbors was in spotless condition when their truck drove away. Of course the fact that they are insured and covered by Workman's Comp always gives the home owner peace of mind. I give them 5 Stars on all accounts. Jim C. read more

Receptionist was rude and after 4 weeks of waiting for an appointment, nothing. Very poor experience read more

I'm a very unsatisfied customer. DO NOT GO with them. His workers are low quality & sloppy workers. One supervisor and two lousy workers. Don't speak much English but Spanish. They are not careful with the equipment prepping it without any protection against the house. THey can easily scratch paint off the walls. Dripping stuff on the concrete and very sloppy caulking so thick NOT thin & smooth. There was huge globs of caulking on top of the nails. Quality of their work is very poor. NOT QUALITY WORK AT ALL! If you want them to ruin your house they will do it! Don't waste your time ! Go with someone else. If you go with them, better stand & watch them carefully! read more

S'top Home Service roofing has just completed a 3,400 sq ft roofing job on my San Francisco 3 story home in just 2 and 1/2 days. S'top was the 4th lowest bid, ...being 1/2 of the highest bid I received! They pulled all permits as part of the bid. It looks wonderful! I am in environmental engineering,... and I am impressed! They have been patching my roof, and keeping it going, for 15 years, and now it was time for a total replacement... down to the origional beams. They did a fast, safe, clean, professional, and beautiful job! They took extra care to not upset my neighbors, who's houses touch on one side and are 6 feet away on the other side. S'top cleaned our neighbors areas every day. *I am very happy and recommend them to all! The roof has 6, 45 degree pitches, and was not easy. The original 100 year old wooden roof was still in place, with 3 layers over, and it was ripped away fast! All debris was removed cleanly. They gave me copper flashing, at no extra charge, and relined the origional wooden gutters, to preserve the architectural design, and replaced downspouts as part of the job. They covered all furniture in the attic and sent in cleaning people after the job to clean the attic and other parts of the house as we asked. All the workers were friendly and quickly completed their tasks in what looked like a ballet. Everyone knew their job. They said that they have been working together for at least 10 years. I recommend S'top for your job! You can put your mind at ease. Ellis read more

These guys were amazing! Great service. Quick, thorough, showed up on time. Cleaned up when they left. There was a little difficulty in understanding what they were saying and I don't think they understood anything I was saying either but we worked around it and we are completely satisfied read more

I have used these guys for years. They are not only the best roofing company but likely the best service company. Really rare service these days. Love 'em. read more

We had a really good experience with S'Top for our full roof replacement. They were very very responsive to communication - both phone and email. Email is especially clear and responsive after establishing the relationship. They took 2 days to do the replacement and were prompt, hard working, and cleaned up well around the yard. Inspecting the work with my admittedly novice eye, it looks like they did thorough and quality work. I did have to contact them about leaving a lot of debris in our attic, but they apologized and offered to send someone as soon as the same day - no arguing or complaints. A real pleasure to work with them all around. read more

Really impressive service - Shin went above and beyond his normal roofing duties to help us fix an issue that wasn't even directly related to our roof. We had a really old window that needed to be re-caulked and he helped us with this to ensure we weren't getting any water leaks in. read more

We had worked with S'top last year, so when our skylight started leaking today I emailed them again. They called back with in minutes of me emailing and said that Shin could be right over to check on our leaking skylight. He assessed the situation and fixed the issue immediately (the window itself had a caulking issue). He is friendly, professional and timely. They are also affordable. read more

I worked with S'top on my roof back in Oct. since then it's been tested with several rain showers and finally this past week with "the big rain storm of the year." No leaks or issues that I'm aware of. I'll keep you posted. The Work - I'm a first time homeowner in a traditional SF style Edwardian with a flat room. My roof was about 20 years old and needed to be replaced. Along with it, I needed to skylights replaced along with all the galvanized metals and the sorts. The work was done in 1.5 days. I stayed home to "supervise" the work as much as possible. They showed up on time, and they seemed fast and efficient. No mess was left behind. The Price - I got 3 roofing quotes, and they were by far the best value. The cheapest quote was by a group that seemed less professional. The Communication - Yes, they speak English. No, it's not their first language, but I found them good to work with overall. I called the office several times and found someone that was able to help me out and answer questions. Lastly, I noticed one of the other reviews complained about having to paint a little metal strip. This is common and is an aesthetics comment. If you look at many homes in SF, their is a small metal border that typically goes around the top. Sometimes it's hard to see b/c the metal is painted. This is the flashing and needs to be replaced as it binds the edges of the new roof. I didn't realize it would need to be repainted as well, and yes it's a pain, but it seems to come with a new roof so I don't hold Stop accountable. They called it out to me as the work was being done. I have recommended them to my friends. Hope this helps. read more

This was the second time I experienced S'Top's ultra-fast and efficient roofing team. The first time was in my rental, where they did a great and speedy job. This time was also super quick and easy. The only downsides: communication was a little bit tough with the foreman, and a couple of the crew members treated my home like a bus station (e.g., urinating without flushing or closing the bathroom door, tracking some dirt into my basement). But given how fast they were and how good their work was, I'm still happy to give them four stars. read more

Amazing work! Worked around my schedule. Showed up on time. Got right to work. Biggest part is they repaired the old roof where the beams were broken. No additional cost, just took it in as part of the job. Clean, friendly, and efficient. Finished well before the end of the day (small apartment house). This is the second roof (different building) I have had S'top do; impressed both times. After it was over they waited for me to return and then helped me re-orient my antenna that they had to move (it just sits on the roof). Fast, efficient, clean, good communication; I definitely recommend! read more

S'Top was recommended by my real estate agent as a great and economical company that he had used on many occasions with his clients. They are very prompt and professional. They worked quickly and were very concerned about keeping my house clean when they had to enter to drape the decks. They also removed the debris and left the property looking very clean. They were the most economical of the companies my realtor had recommended and very professional. I would definitely recommend them to friends and family. read more

Roof installed in 2007 and still under warranty, yet, this company is irresponsible for a severe roof leaking due to heavy storm rain back up overflow resulted from shorter - than - normal flashing copper plate. Called several times and company owners ignore their faulty workmanship, instead, making excuses for a rusty chimney cover. After spending $500 replacing chimney cover and another $300 for gutter cleaning, still experiencing pouring storm rain leaking. This proved that how unprofessional and ignorant this company's owners are. Proceeded with another roof inspector to get the leaking report as evidence for a small claim court judge. Yelp does help to post this very unpleasant experience. read more

Unprofessional and messy. Instead of cleaning up all the debris, they pushed it into the 3-inch gap between the house and the one nextdoor. They also left a mess in the neighbors' stairwell, even after they were asked to be tidier and cover the gap between the houses. Neighbors complained that pieces of wood and ash fell on their heads as they went up and down their stairs. read more

S'top installed a complete new roof on my Victorian house. The quote was very reasonable. The workers were prompt and very efficient completing the entire process in less than 2 days. I was advised on non-roof areas that needed repair. They cleaned up all the debris from the old roof. I had no complaints at all. read more

These guys were awesome. Lowest bid, fixed issues we didn't even know about, done in a day with a crew of 8 .

S'top replaced my roof a few years ago. Did a great job. Quick, friendly, affordable. They also did the house next door last year, and were similarly great. They even came out several times to diagnose a leak. When we figured out that the leak was from a cracked pipe and not from their work, they weren't upset, just glad they were able to find the problem. read more

We had the shingled facade section of our roof replaced yesterday by S'top Roofing and they did an excellent job. They were here at 8:10a and were very organized and professional. The foreman told us right away after starting the job that we would not have to pay an additional $500 for plywood because it was not needed. I appreciate their honesty as we would not have known whether they had used it or not. The workers completely cleaned up the area and hauled away all of the old materials. We originally used S'top 18 years ago when we bought this house and needed a new roof. That roof is still in great shape as they attested to yesterday. I highly recommend this company. Great job! read more