I don't recommend this place to no one the employee behind the counter a gentleman probably in his…read morethirties forties very disrespectful or professional I came there todayRenato dolly and I put my credit card on there with the to pay for the rental plus a deposit so when we returned it I'll send there's a problem in giving me my deposit back the employee was very hot headed and trying to come around the counter to have words with me and very disrespectful because I stated to him that in their contract it does not state that they could not give me my money back as a deposit that therefore it has to be in their contract and the way they were acting this ain't the first time they try to give people credit it may have worked in the past but consumer beware they're very unprofessional and instead of trying to give me my money back I had to push the point about talking to the better Business bureau about this company and then they decide they're going to write me out a check tomorrow that's all I'm going to pick up my check tomorrow from now for the amount of $70 they were going to give you the runaround so you all be careful what you sign and stick to the fact because this place is unprofessional and they have no reason to be in business I'm a business owner myself this was totally on call for what they did to me so now I'm wasting another trip to go pick up my deposit because they couldn't just give me my money they have to write a check but they have refused at first because they couldn't put the money back on my card they were pushing the issue of me having credit in their store and I as a business no owner also knows that they will get stuff wholesale and Mark it up so therefore I would lose in the long run because I wouldn't have got my full money refund back I will never deal with that place again I will pick up my check tomorrow but I don't suggest anybody else go there thank you God bless you all hope this helps with the the rudeness and the unprofessional of this place and that they will try to keep your money and try to give you store credit out and this day and age the average consumer they need their money as much as possible just like everybody else in a binding contract you sign does not State anywhere on their paperwork that you can't pay with a prepaid card and that if you can't give it back to you there's no you will only get store credit and so I had to push the issue with that and so now they're writing me a check for tomorrow so you all whoever deals with them you all be very careful

Reply back to Asheville Hey Rental…read more if you all read the reviews you know who is telling the untruth. 1. I was never turned down from another vendor because we always would go Asheville Rental you can tell it has new management since we have done business there. the manager and some of the staff were rude and not helpful. I really should have read the reviews 2. They never called and pleaded with me to cancel the outing. The next time I heard from them was on Thursday when they came to set up that was to tell the installers to take the tent down 3. When it came to the inflatables we had to drop cords available one orange and one yellow three prong cords. They never used them because it took a while to take down the tent. the inflatables were put in place but they never inflated then. 4. On Saturday they showed up to set up the equipment. We had no power limbs all over the ground and puddles of water everywhere. 5. I told them there was no way the we could have the gathering due to the conditions stated. 6. As for the inflatables I cannot control what God has in store for. us. it was his will for the hurricane to come and it did. if the inflata led were ruined it was not my fault. 7. As for as him being there he was not. We went on a Monday we saw the MANAGER. SHE WAS IN AND SHE WAS RUDE. She told us we had been serviced before and the Saturday when they came out 8. We did not threathen to to a lawyer which is a good idea I am not going to give them the satisfaction of lying their way out of this situation If you read the reviews i feel that you would know who is lying Now that i have the truth out you can do with it what you may You really are not worth the bother of worrying about the lies you told WWJD

The parts department went above and beyond for service. I needed a wire connecter that was…read moreunavailable and they got one.

Had the worst customer service experience ever at Tyler Brothers. Norm the service manager was…read moredishonest and combative with me over the completion time of an initial Kubota mower service. I have never experienced anything like the condescending attitude and downright rude behavior of someone who is a manager of customer service. I would not recommend to anyone to purchase or service their equipment at this dealer. This was absolutely the worst experience I have ever had with a retailer! So readers will fully understand what happened here I think it would be good they read the whole story. I called Tyler Brothers to inquire about getting an initial service done to my Z724 mower. It needed the initial oil change, blades sharpened and a general inspection to make sure everything was in working order. I was told by the service person on the phone the charge for this service would be anywhere from $200.00-$400.00 but since my mower was in for its initial service it should not be more than $200.00. So I brought it in on Sat March 30 and was told it would be ready sometime the coming week. I received a phone call from Norm on Thur April 4th to go over the charges. The initial service was priced at $295.00, not $200.00 He also explained that there might be some ethanol residue in my gas and engine. He quoted an additional $200.00 to drain the tank and purge the engine or I could simply go buy a can of Sea Foam and put it in my tank to clean out any ethanol residue. I opted for the Sea Foam and he agreed this would be a more cost effective way to go. I was a bit confused on the increase from $200.00 to $295.00 for the initial service but did not say anything at the time. Norm also told me the mower would be ready the following day Friday April 5. The call was on speaker phone and my wife clearly heard him say the next day Friday April 5. Up until this point everything was just fine and I really did not have any issues with Tyler Brothers. The increase in price was not a big deal and I agreed to pay it. So I drove all the way from West Knoxville Sat morning April 6 to pick up the mower that was supposed to be ready the previous day. The mower had now been there a week. I was told by Norm in Service the mower was not ready. The parts were ordered and received but no work was done on the mower yet. I explained to Norm that he told me it was going to be ready the day before when he called me on Thursday April 4. Norm became very combative and told me they never provide a delivery date to a customer until the service is completed. Same thing that was stated in an earlier part of this thread by Tyler Brothers. I asked how soon the mower would be ready and Norm told me they would put a priority on it and get it done Monday. I explained to Norm I was having a major surgery on Wed April 10 and would not be able to cut the grass for a month during recovery (prostrate cancer). I told Norm I really needed to get the mower no later than Monday and his response was he would do his best. I then asked why the cost for the service went from under $200.00 to $295.00. Considering the service had not been completed when promised I thought this was a fair question to ask. Again, Norm in a very combative tone told me I had authorized the $295.00 cost on the phone on April 4th. Since he did not answer my question as to why the cost increase and instead became more combative I decided to take my business elsewhere. I asked Norm to let me take my mower and leave so I could go and get it serviced elsewhere. Norm then in a very smug tone told me"OK that will be $125.00.!! I asked why and he said it was a "diagnostic fee". At this point I was pretty frustrated. I asked Norm if I could speak to the person in charge and again he smugly said "he was in charge" I walked out the service door and said to Norm "You guys suck!" Probably not the best choice of words but I really did not appreciate Norms' attitude and his mishandling of the situation. I was going to leave and then thought I should at least speak to someone else at the facility. I went into the showroom and walked up to the parts counter. A nice man asked if he could help me and I asked if the owner was there. He said the owner was not there. I then asked if we could get him on the phone. He asked if there was a problem and I said yes and pointed to the service area and I have a problem with "him" in service. The parts person then pointed me to a gentleman in the showroom who walked up to me and asked what the problem was. I explained to him my experience with Norm in Service. I did not raise my voice or make a "scene" but I am sure those around could see I was frustrated. The response out of the person in the showroom (a manager perhaps?) was to ask me if I had bought my mower from Tyler Brothers. I told him I had not and that I purchased it from Kubota of Knoxville.