Great place to watch a movie and enjoy a meal. The staff was friendly and the food was good. Service was a little slow, but overall it was a fun experience. read more

Studio Movie Grill - Screen - American Near Me - Tyler, Texas

Overall, I would recommend this theater but there are some important considerations. This theater offers a full service bar and kitchen. There is a small dining area directly inside of the business, if you'd like to eat before or after your movie. Food and drinks can also be ordered from a push button at your seat, inside of the movie theater, to eat during the movie. Food and drinks can be brought to your seat throughout the movie as much as you like. However, most of the kitchen options were unavailable tonight. I overheard some guests were upset about this. The seats are pretty nice, comfortable leather seats that lean back slightly. The seats are close to the ground though. The leather seats could have been alittle cleaner but I didn't feel that the theater was unclean altogether. There is a small table on a swivel at your seat. We saw Avatar: Fire and Ash. Picture quality and sound was on par with other major movie theaters, but the actual theater was fairly small, about 80 chairs total. The waiters do a good job of being unobtrusive, but you can see them walking around from time to time taking orders and bringing food while the movie is playing. Not a huge deal, but it does take away from the immersive experience slightly. When we received our bill at the end of the movie, I was surprised to see an "18% Service Charge" already applied as a tip for the waiter. There was also a spot for "additional tip", if you'd like to leave one. In our case, we ordered two drinks and a small popcorn, so it felt alittle absurd for gratuity to be automatically applied. I would return to this theater again to see another movie but AMC is still my #1 choice. read more

We had read some bad reviews so we're expecting it to smell bad but it didn't. James our server was very nice and our popcorn and drink arrived shortly after the movie began. Cleanliness was a concern. My friends brought disinfectant wipes so we wiped all down we could. Leather armrests were very ragged and worn. Most disgusting part was cup holders in the arm rests. Need a definite deep cleaning. We tried to wipe them out but they were way too grimy to help any. Just opted to put our drink on the tray we'd already cleaned. Movie quality was good. Sound was good. read more

I'm Currently sitting in this theater and tempted to leave.... The smell of the whole building is awful. It smells so stale and gross. I don't know how I'm going to sit through this movie. Update***I bought my ticket at 3:44pm and got a refund at 4:07pm. The staff is great and the manager let me know he's aware of the odor. Usually they don't do refunds but the manager was very understanding. read more

Studio Movie Grill - Purchased time - American Near Me - Tyler, Texas

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Love Love Love this Studio Movie Grill!! I mean, a huge plus is that it's located close to home and in one of my favorite shopping areas (The Villages). I even put on my new pair of boots for the occasion!! The Lady of my Manor and I were able to break away from the business of life and sneak in a movie. Love that we can also have some drinks and dinner all in one! The place is immaculately clean. The staff all the way from purchasing the movie tickets, to the bar, to our server inside the theater... were all top notch and very professional! Totally made my first experience here enjoyable and fun! All my faves in one setting. My wife, movies, food and drinks, Tom Brady, Football, comedy... c'mon! What's not to like? I did say my wife, right? Just checking Food was grub and perfect for movie date All in all, 1000% coming back for all my movie enjoyments, because I already know we'll have a great time! As always, enjoy and Happy One Site Date Night!! Ps. employees Jayden, Molly, and Madi were fantastic and made our experience muy fantastico! read more

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I paid online for my tickets using my Apple Pay, when I arrived they told me I had to have my card with me which I didn't and refused to look up my paid seats. We had to pay again to enter the movie theater. The seats did not recline and were very teared up. The whole movie theater was disgusting. Most nastiest place I've been too. Staff was rude and offered no help. We left mid movie from the nasty smell. Would not recommend to any one. read more

Only had popcorn and bar drinks. Not the first time this has happened. Miserable location.

Currently sitting waiting to see Lilo and Stitch. Never been here before. I wont ever return. It smells like someone threw up in here. Disgusting. Ripped chairs, dirty cup holder. Gross all around. We came for food and a movie. There is no way I'm ordering food from this place. I can only imagine what that kitchen looks like. No thanks! read more

Studio Movie Grill - Ripped, dirty chairs. - American Near Me - Tyler, Texas

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When this business first came to Tyler about 10 years or so ago everyone was thrilled because it was the first theater of its kind to be in Tyler. I honestly use to enjoy coming but that sentiment has sadly changed. Over the last 2 years the theater has slowly been going downhill! With the slow wait times for the food, to the uncleanliness of the facilities, this location is subpar at best! The alcoholic beverages are watered down and the staff is less than professional. There needs to be a complete makeover from the management down to the food runners/cooks! I won't be returning unless there are some MAJOR improvements!! read more

Everything was great, from the ticket counter to the service. The seats look like they had quite a few miles on them. read more

Services is good but could definitely use a remodel ASAP!! The Chairs are messed up and the tables are wobbly.

The service is a cool concept. Being able to sit down and have everything brought to you without having to leave the movie is super nice. I wish there was reclining seats, but overall pretty good experience. read more

Studio Movie Grill - American Near Me - Tyler, Texas

DIRTY!! There was trash everywhere in our seats, and we were the only people in our theater, so who knows how long the trash has been there. Our server was extremely rude when we went to order food, and the entire place smelled like body odor and musty carpet. I will not be taking my kids back here. read more

Our food was room temp, we asked for ranch with our fries and didn't receive it, and still had to tip 18% gratuity. Will not be coming back.

This place is pretty gross on the inside. It's so musty and the seats are disgusting. It used to be so nice, and it could be again if they would just try to keep it up a little. They are in a great location, but they have completely ignored the upkeep. Maybe better management could restore it. read more

Studio Movie Grill - Dilapidated seating - American Near Me - Tyler, Texas

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I will not be returning to this theater. When you walk in, the lobby is nice with a full service bar. Once you enter the theater hall, it smells like vomit. I overlooked that and moved on to the theater. The seats and tables are very worn, dirty, and disgusting. The seats were also not super comfortable, but adequate. We opted to not order any food, although the wait staff seemed very friendly. The sound for the movie was fine. I have a really hard time getting over how dirty everything is so will absolutely not return. read more

Studio Movie Grill - Movie table at seats - American Near Me - Tyler, Texas

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Has been a few years since we've gone here. The place is going down hill. Food is just okay but way overpriced priced. We were seated in nastiness. Moved to different seats. They were nasty too. Two early bird tickets, small popcorn, two sodas and one order of burger sliders: $55 Nastiness.... No extra charge! We will be going to grand slam from now on. read more

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I can honestly say I've had more bad experiences coming to this movie theater than good. Letting management know and letting their customer service know does nothing by the way. The last and final straw was after showing up 10 minutes late to the last showing at 10:50 because, I personally prefer to not sit through 20-30 minutes worth of ads, I want to see the movie. I showed up and the doors were locked after reviewing online and it showed they close the doors 15 minutes after the last showing and I still had 5 minutes before it should have been locked. I let the workers know and the only thing they had to say was for me to refund my tickets online but had no clue on how to let me know how to do the it. They finally let me get to my movie at 11:15 and the movie was barely staring. This movie theater is supposed to be one of the nicest in town yet has the worst service out of all. I would not recommend wasting any time and money here. read more

I ordered the avocado flat bread and there were no avocados. I had the server do the 30 minute timer on my order but after 40 or so minutes, had to call to ask where the order was. Very disappointing. read more

Absolutely horribly ran. Kids screamed, clapped and talked the entire movie and management wouldn't do a thing. you charged me almost $50 to take my 2 kids to a movie and didnt have the courtesy to make sure it was enjoyable. read more

Got charged twice. I have tried calling for days I have talked to No one. I will not be back. So don't bring your credit card

Very nice and clean theaters, service was very nice along with servers delivering food and drinks at a very timely manner

The waiter that brought drinks out didn't say a word slammed our drinks down even spilled some on my little sister couldnt even mouth the word sorry the most disrespectful someone could possibly act as a waiter and his only job was to set down a few drinks studio movie grill Tyler fire your drink carrier guy. Let one of your other employees do it the guy that was working last night march 20th was terrible read more

The Cloony margarita tasted like water. Service was good. The movie sound was too loud. read more

Regarding my last review. 104.15 WAS with gratuity INCLUDED. Then y'all stole a $74.30 total from my account the next day, when I WASNT IN THE BUILDING, when I was AT HOME, I just want my money back & I am OVER emailing your customer service because 1. You don't answer. 2. You are useless & unhelpful I just want my money back. NOW SINCE I have to mention food, it was bland. Ambiance was disgusting & filthy. You should really apply the amount of effort to steal from people to cleaning your theater rooms read more

Studio Movie Grill - THE PROOF OF THEM STEALING - American Near Me - Tyler, Texas

This was the worst experience I've ever had at a movie theater. The service was slow and the servers were rude. We only received half our order, but were still changed full price. When we complained, the manager removed the missing items, but refused to remove our reduce the mandatory gratuity. I cannot stress enough how horrible the overall experience was. Also, the bathrooms were disgusting. read more

We were watching a movie and the people behind us were acting up and being loud. The manager came up to us who were in front of the people being loud and cut us off because we were the ones that had 2 beers each. He wouldn't let us talk to him and say it wasn't us. Yet he argued and kicked us out after he cut us off. If you go there make sure Bryan is not working as manager because he has no reason and would not listen to anyone. I tried to talk to him reasonably and he would not even give me his name, he rather threatened to call the cops on us. Would not recommend going there. Go to AMC. read more

My wife and I have been coming here since it opened. It was really great but over the last year or two maintenance and cleaning has really taken a back seat. Light panels hanging from the wall, ceiling lights flickering, smells like old feet in the theater, seats and trays are not cleaned well. I'm sure I could go on but cleanliness should matter more than it currently does. We'll come a few times to see if it changes. There are some good things, the seats when they are clean are very comfortable, the bar serves great drinks. The food is a little over priced but since they bring it to you in the theater I think it's worth it. They do charge gratuity, which I think is ok too, I can see a lot of people would not want to tip the servers. Posting from theater 12 today read more

I went for nachos, a movie and margaritas OVERPRICED the drinks were $10 a piece I got 2 and I'm not even buzzed the second one I asked for a extra shot they brought a cup with a splash of patron and felt like It was worth $12 spent $95 for the movie and food oh and let's not forget the 18% that's automatically added since I used cash I had to cash out everytime I ordered and they added the 18% everytime instead of giving me 1 ticket... will not be coming back service was good but the drinks weren't I paid $10 a piece for LEMONADE because they in fact weren't margaritas... wouldn't recommend... read more

Went to see the movie Twisters today with my son and had a great greet by the young lady selling the tickets, but the manager Rob made a trip while we were paying and made us feel very welcomed. I haven't seen that type of engagement by a manager at a movie place in years. We had a server named Emily I believe that was super nice and did an outstanding job. From start to finish SMG Tyler did a wonderful job with service, food, and all-around great experience. Cleanliness was great, seating is perfect, and the movie was great!! A++++++++++++ read more

They don't answer the phone which was my second chance and their theater needs maintenance to say the least. Which hasn't improved

Seems like the food just gets worse every time I stop in, service is great, food is just disappointing. I ordered chicken tenders with fries, me and my partner both experienced really poor tasting chicken almost as if the oil had been used the day prior. Not to mention the watered down soda. For a total of 62.18 for 2 meals, popcorn with drinks that is agitating. read more

Me and my buddy went to SMG and we asked for our orders separate, they did not listen. Insteadof keeping our orders separate, they chose to merge them on to my card and drained 80 dollars. I'll be reaching out soon to fix this read more

Theater is great.! So comfortable.! Food... well they change their price which is ok.... but the food is jst not worth it! Before they change their food was delicious and worth it.! Now the salads are not good 2 for $28 used to be 2 for $25 had way more choices.! Salad they can only put Crispy even if you request grilled.! Salsa and chips all crumbles. Pizza saggy Not worth! Bring back the OLd MENU.!! read more

They charge you a 20% gratuity for crappy food, crappy service and crappy seating! Not worth the money or your time. Save yourself the trouble and go somewhere else! read more

My wife and I have been to movies at the Tyler, TX Studio Movie Grill twice and both times it's been a great experience. The facility was modern, clean and comfortable with all the amenities you would expect at a premium movie experience. The food was also outstanding and rivaled some of our favorite restaurants. We will be back and plan to make this our go to theater in the Tyler, TX area read more

I give this theater to stars because of the atmosphere. It was very nice comfortable chairs with a nice bar. But it could have been improved with the cleanliness of the bathrooms and the quality of the food amongst other things. The drinks at the bar was really nice and the server was very polite but once we got into the theater, that was another story. My boyfriend and I were there to see a movie we were the only ones seated on the road at the time, and the waiter came to take our order. As the roads begin to fill in other people order, we noticed that they ordered similar to what we did, but received their food first. that was not that big of a deal, but it did raise some concern for me as we were the only people of color in this particular movie. We waited until everybody around us was served and we had to push the call button to get a service attention to ask for the status of our food. When the food was received, the cheese fries were cold, and it looked as if it was sliced cheese and not melted cheese put over our order we expected queso. We suffer through the appetizer of old fries in and sliced cheese with bacon and received our burger. The burger itself was good, but the fries were very old, very hard and not edible. We ate what we did and enjoyed our movie, but then we noticed that everyone's tray has been finished and picked up except for ours. We noticed everyone's tray had been picked up everyone around us. I even did the universal sign for. I am done with my food, but we were the last ones to get the dirty trays from in front of us. It seemed as if we got less service and poor quality food because of the color of our skin, this is why I could not give five stars. The food was not worth it. The end theater service was horrible and I will not be back. If you are a person of color, this may not be the theater for you as we did not feel welcome. read more

Went to this theater for this first time last week. Selecting the seats and getting the tickets were super easy on the app. The theater is really nice. Seats were roomy. And the food and drinks were surprisingly good. The mixed drinks were not watered down. The food was tasty. Movie experience was great. Where they lose a star is the ordering of the food. Being our first time we did not know the servers HATE when you order food/drinks from the app. A server came promptly when we sat to ask us if we would like to order and food/drink. However when we explained it was our first time and the app encourages you to buy the tickets and order at the same time and it's suppose to be delivered at your seats when you get there. But the server explained orders done on the app are NOT completed/served until the movie starts. And there was nothing they could do to change that. From that point no server even looked at us. We were there 30 minutes before the movie like the app suggested. So we sat there thirsty and hungry while other parties sat, ordered and got their food and drinks like you would at a normal restaurant. Drinks, then meal, then dessert if ordered. Most of it before the movie started. For us when the movie started we got everything dumped on us at once. The little tables aren't meant to hold everything at once. We were made to feel like this was our fault. I understand the servers are there for tips and when ppl order from the app they don't generally tip. But I did, 15% for no good service We'll probably go again. But next time we will NOT order the food from the mobile app and just wait for the server when sat. I highly suggest you do the same for optimal movie/dining experience. read more

Always a great experience to sit, watch an epic movie and enjoy great tasting food. Service is on point as well.

Came here for a nice family day. Ended up leaving extremely disappointed. We walked in and saw a sign that said "we add auto gratuity of 18%" this was the first red flag. Obviously no one gave great service because they automatically get the extra money. It took the servers 30 minutes to get our drinks to us (and forgot one). About 40 minutes into the movie, we got 5/6 plates of food. We asked about the missing food and they stated "it takes longer than the others". After asking for the food a 3rd time, the food came with 20 minutes left in the movie. We spoke to the manager after the movie and received NO help. He told us that the food was not the servers fault and that we were expected to pay the 18%. Sad that customer service is no longer a thing for Studio Movie Grill, it used to be my favorite thing to do when I was younger. read more