I don't understand the negative reviews here. I own a VW Jetta TDI and am a VERY, VERY picky owner. And I mean really picky. I drive my car about 120 miles a day, round trip to Ft. Huachuca, and cannot tolerate anything less than a good running vehicle. I know my car and meticulously maintain my diesel VW and expect that anyone servicing it know exactly what they are doing and provide excellent service at a reasonable price. Stuttgart Autohaus has won me over, and I continue to take my car there over and over again. Gary (the owner) is a good Christian guy and cares about the quality of his shop's work and the customer's satisfaction. These folks are spectacular and I highly recommend them. read more

I have nothing but good things to say about this place! When I had first moved to Tucson, I needed some work done on my car and had trouble finding a mechanic. I called a few places but got nothing but rude people who didn't want to give me the time of day on the phone so naturally I wouldn't want to take my car there. I finally found Stuttgart autohaus and they have been great! The people there are very nice and they have a shuttle service in case you need a ride home or to the autoshop which is so convenient. At this point I wouldn't trust anyone but Stuttgart with my Audi. If you have a WV or an Audi, I would highly recommend going to see these guys. The are reliable, trustworthy and efficient. The owner Gary is a great guy and will always do what he can to help you out! read more

I had been to several mechanics to try and fix an ongoing issue with my Jetta. Hundreds of dollars were spent on unnecessary repairs, and the issue was never resolved. Then someone suggested I go to Stuttgart. Best decision I made. I've found them to be honest, trustworthy and careful not to waste much of my hard earned money. At long last, I finally found a gem of an auto-shop. read more

This is a high quality alternative to the dealer for my BMW repairs after the original warranty is over. They are about 15% cheaper than the dealer. Marcus is friendly, knowledgeable, and inspires confidence that your precious car is in good hands. We are lucky to have such a high quality shop in Tucson. I take my own oil and have them change it for $ 40. They have done brake jobs and minor body work (fender alignment) for me. read more

Ok, I have had good customer service around town on various cars, but this place is on a whole other level. If you have a VW or Audi don't even THINK of another shop. From the outside it does not look like much... then you step in. You immediately know that this shop is for the customer and their main concern is you, not their next job. He has worked with me and been honest with me on more then one occasion. I will no longer go anywhere else with my VW... and my next car may be a VW (or Audi) just because I know he is here! read more

Brought my Audi for a minor repair...since its going to be $200+ at the dealer. It was a pleasant experience none the less...

I called these guys to get a second opinion over the phone after getting an estimate I thought was pretty high for fixing my window at another place. I have a VW Cabrio, and it has always been a pain to fix, so I thought I'd call a place who deals exclusively with VW's. I got helped right away and they sorted my problem out, explained to me fully and clearly my situation (I'm not exactly an aficionado of cars), and even called the other place to suggest the correct and cheaper option of repairing my window. Needless to say, they were courteous and helpful just over the phone, and I'll be heading back here in the future for sure. read more

Super nice guys, diagnosed a bad new battery in my car. I thought it was the alternator, but guess not. They could have taken my money and replaced my alternator just because I thought it was toast, but didn't. They were fast, nice, and easy to work with. Not much more you can ask for. read more

I was about to pull the trigger on spending $1500 to replace my AC compressor until I talked to Gary. After talking to 5 other places, he was the only person that suggested a solution that would save me some money. $500 later and I have a frosty working AC and Gary now has a new customer for all of my services of my Passat. Real customer service isn't dead and Stuttgart Autohaus is a testament to that. read more

This is the place to go if you own a VW or Audi. The techs are beyond knowledgeable when it comes to european cars. This shop has gone above and beyond for me. They were able to troubleshoot issues my car had in a day that the dealership couldn't figure out after having my car for almost two weeks. They were able to answer all of my questions and explain what was going on with my car in great detail. They never pressured me or tried to BS me into fixing something the way a lot of other shops try to do. This is one of the most upfront and honest shops I've ever had the pleasure of dealing with and I will be a lifetime customer because of that. read more

I have a 2000 VW Jetta and this is the only place in town i'd trust my car with (the local dealer? forget it). These guys are quick, honest, trustworthy all around good people. I brought my car in last week for the first time in roughly two years and Tyler at the front desk even remembered my name, service like that keeps me coming back. read more

Great VW/Audi auto shop! I have taken two of my VW's to Stuttgart over the past six years. They have always been reliable, honest, and cost effective. I usually save about 20-30% over what the dealership charges. Even when I've had to take my car to the dealership Stuttgart has been there to answer questions and tell me the true price for parts and labor so I know the deal I'm getting. As long as I live in Tucson they have a customer in me. They're also an APR tuner now which is awesome! No more trips to Phoenix for tuning! read more

Finally someone that knows what they're doing! Other mechanics cringe when I tell them I have a beetle, and they never can figure out the problem. I took my beetle to Stuttgart and they are friendly, knowledgable and willing to work with you. I have several things wrong with my beetle, most of which I thought would be way more expensive than they actually are. My recommendation to you is if you have a German car, bring it to Stuttgart. Honestly don't waste your time with anyone else. read more

THIS PLACE IS THE BEST!! I was driving through Tucson on my way back to San Diego after being in Texas for my mother's passing when my car started acting up. It was running real rough and would almost die. I had to stop for the night because nothing was open at the time. In the morning, I called them up and spoke to Gary. I told him the situation and he said the shop was very busy but he'd get me in because of my situation. I got there and they got right on it. The waiting area was awesome! Free coffee and popcorn with cool VW and Audi decorations. I didn't get to admire it for too long though because they had my car fixed in under 20 minutes (vacuum hose that I didn't have the tools for) and under $60. Gary was super friendly and compassionate. Hit these guys up for your VW and Audi needs! read more

Took my '01 Jetta in yesterday for an oil change and a strange noise from the front end. Now my ride drives like it did day 1, and I did not get a "wallet flush" in the process. I can honestly say I cannot wait to take my car back there and my experience makes me want to own a VW or Audi forever because I've finally found a great shop that I know I can trust when I need help. read more

Gary and his team are honest! I highly recommend them and plan to only buy my next car that they can service when out of warranty.

We love these guys!! Heidi, our little red Jetta GLI, was returned to us better than she was when we brought her in. Gary and the whole crew made every effort to make sure the job is done to perfection. She had a blown tire and a couple of deployed airbags that did quite the number on the interior so it required quite a lot of detail work and some serious searching for just the right parts. They are always kind and professional and we trust them to do just what's needed and to do it impeccably. We recommend them to anyone that loves their car as much as we do. read more

We live in CA and typically drive to Tucson a couple of times a year. On these trips we've used Stuttgart before and had wonderful, honest customer service and repairs, enough so that we called them for advice when our local dealership told us some info that felt "off" and wanted to charge us $800 for the repair. When we questioned the dealership they told us we couldn't do the job ourselves, etc. I called Stuttgart to pick their brains. They gave me straight answers, agreed that the dealer service folks were yanking-our-chain and even offered to talk us through a home-repair if we ran into trouble (since we were a state away). In the end, with a little elbow grease, instead of $800 we spent $80 on a factory replacement part, $50 on a tool (set of reusable wrenches), and wasted $150 on the dealership "diagnosis". If I'd called Stuttgart from the start, we would have saved $670, but I'm still very happy with the outcome. These folks are honest, generous, kind, knowledgeable, very easy to talk to and fair. I'll be taking my vehicles to them for "check-ups" and service whenever I'm in town, from now on. read more

I happen to be a female, and undereducated when it comes to Volkswagens, which I happen to own. I have been to multiple VW mechanics and shops around Tucson and have felt totally uncomfortable/over charged/or told I was "getting a deal" for xy&z reasons. I am unsure of the guys name who helped me out (which I feel terrible about), but I now will only recommend Stuttgart Autohaus just because of him, and how helpful he was. Not only did he quote me reasonably, but he stuck to his quote 100%. read more

In just drove home to San Diego in time for Thanksgiving with my family due to the great service at Stuttgart. The CV joints on my 86 Vanagon started making terrible noises while I was on vacation in Tucson. I was not confident that I would make it home in that condition. I called Gary on the morning before I had to leave Tucson to see what he could do. He made room on his schedule so that he could look at it right away. He was able to order the parts and install them by 2:00 the same day! They arranged for a rental car so that I was still able to take my family on a planned hike that day! Awesome service. Also, the cost of the repair, including the rental car, was $200 less than the quote I received from another repair shop in Tucson. No other shop would take me in on short notice during the holiday week. These guys were great. I highly recommend them. Jim W. San Diego read more

K.C. Its hard not to sound like a close friend of the folks at Stuffgart Autohaus but after my experience with them I feel that I am. They are just great people to work with. I originally consulted this review forum to decide where I would take my 1999 VW Passat. It had a problem that was kicking my A.... I would like to return the favor to others who may be trying to locate a good shop to take their car to. I'm not new to auto mechanics and did this for a living for many years. But I had exhausted everything I could think of to fix this car (the transmission would go into Limp Mode when the outside air temperature was under 40 degrees). Of course they (Stuttgart) had to deal with the outside temperature which swung back warmer after I took the car to them. This made it a little hard to duplicate the symptoms. But finally the temperature became cold enough again and Gary's ACE Mechanic Raul pinned down the problem. (I had been looking in the wrong place) The engine computer was throwing a code that would not reset (over rev code) thus causing the transmission's computer to protect the transmission- thus the limp mode problem. I have to be honest as it does pain me to admit that this is one car that I could not fix on my own. But hat's off to Raul for knowing where to look and just being a really sharp guy who dang well knows Volkswagons. I just wish I had known about this shop before I spent a bunch of $ in my attempt to find this problem, including taking it to another shop. (that shall remain unnamed) One last thing, as a former mechanic (now law enforcement) I know the amount of time this type of problem can take. The mechanic that is stuck on one of these is not producing and thus not making money to pay his bills. People don't realize this. They just see the bottom line and think, man that was expensive. But Gary quoted me a price to diagnose the problem and stood by that number. The only extra cost was for the part that was causing the problem. I can only guess how many hours they invested looking for a problem that was so intermittent you just about had to have the moon and stars aligned just right to show a symptom. Thanks Gary, Raul and the rest of you at Stuttgart read more

I brought my car to them with 288K miles and a worst case scenario. My father was driving my car and 102K miles after the last timing belt change, the belt broke. I bent some valves, but they offered a solution of rebuilding my head. For the same price i supplied them with all of the parts needed to make my car run stronger than a freight train, and they installed them. I understood that they could not warrantee the parts that I supplied, but the car came back better than when I originally bought it, and that was 11 years and 288K miles ago. These gentlemen know what they are doing and their workmanship was fantastic. My car now has about 300 ft. lbs. of torque and is faster than my 1990 corvette. Strong work! STOP going to the stealership! I have nothing but kudos to give to these VW experts. Point to note: I am a shadetree mechanic and I usually do all the work myself but with the TDI, I lacked the laptop, the software and the special tools needed for this job. This time I gave it to the experts and they came through, BIG TIME!. Thank you Stuttgart Autohaus, I'll be back with my wife's TDI, 10k before her timing belt needs to be changed. My 2003 TDI Wagon is incredible! Thank you, Charles read more

This is the place to take your vanagon in Tucson. Top quality work at top quality prices delivered with a top quality smile. But when you want to know it was dont right, these guys are the answer. You can pay to do it right or you can pay to do it twice. These guys do it right. read more

A review like this is crushing to your reputation. Audi Allroad 2001. Symptoms - shuddering while going over 30 mph. I brought this in and the guys diagnosed the problem as bad axles. Replaced and 80% of the problem went away. I drove to Taos and there was still a nagging high frequency vibration for the 1500 mile trip. think a vibration that will make your mirror vibrate. Brought it back in for a test drive, and they kept the car for an hour to diagnose, next fix would be tie rod ends and left front lower control arm - 800 bucks. I slept on it and considered doing the work myself, before so I brought it to a friend's mechanic's lift to get a second opinion. What we saw nearly gave all 4 of us a heart attack, the right axle on the transmission side had 6 nuts halfway off. They would not let me leave their lot until they fixed it, no charge. The potential for what could have happened gives every mechanic i have talked to chills, picture a unconstrained 3 foot metal rod whipping around underneath your engine going 75 mph, the potentail for complete loss of control very likely, possible death as a result. To keep this short, i am fine with mistakes, i make them and as hard as it is to own up to them - i do. I spoke with the service rep, he told me that it has been known to happen for nuts to back off once they have been torqued, mechanically inclined and with a little bit of common sense this does not jive with me or the three other mechanics i have asked so far. Based on this logic i should bring it in every 1500 miles so they can check to see if they have nearly fallen off again. From what i have gathered from other mechanics is that they dry fitted the axles and tightened only the left one. I remember the day becasue they were rushing to get it fixed by 5 pm so i could get on the road to Taos. The part that bothers me the most is that I did not receive a call from Gary after I asked for one from his service rep. It's now been 7 days. We all make mistakes. Own up to them and my faith is restored in your character. Not sure if confidence is restored in your mechanic's abilitiy to do a thourough job at 445 pm. The other mechanic insisted on not charging me but on principle i convinced him to charge for his time. I have the receipt and have made Stuttgart aware of this and have asked for reimbursement, but still no call back. Gary, you have my number, call me, let's discuss this and i will consider taking this review off based on how our conversation goes. In fairness, Stuttgart never got to see the unbolted axle. But I did give them the phone number of the other mechanic and the situation was explained to them over the phone as they were fixing it. read more

We've known the owner, Gary, for many years - since he was the service manager at the VW dealer, and I was having great difficulties with that dealership. (Just know that Gary knows how to deal w/irate, crazed customers and how to make things right!) We were happy to follow him when he became owner of Stuttgart. It says a lot that two of VW's best people were willing to take a chance and go with him. Stuttgart has taken care of several of our cars over the years - 2 Audis, several VWs and a Honda - both for routine maintenance and more serious stuff. They even installed a Subaru engine in our ol' Vanagon; I'm sure they still have nightmares over the miles of wiring that had to be straightened out to make the swap work. There has never been a problem with anything we've had done at Stuttgart (we would not be long-term customers if there had been problems). We've always felt their prices are reasonable (often less than the dealer, when we've checked), and the jobs have been completed on time and satisfactorily. My husband is fanatical about his Audi TT. No really -- he puts the car cover on it . . . in the garage. I still am required to remove my shoes to ride in it, and if there's a 10% chance of rain, it doesn't leave the garage. I have no illusions which of us is more important. haha. Stuttgart has done maintenance work, and also some custom, high performance work for him - all to my husband's satisfaction. All the employees are friendly, helpful and knowledgeable. I don't mind waiting for my car; I can spend an hour just looking at the collection of VW model cars displayed in the shop. If I had to come up with something that I wasn't entirely happy with, it would be a former employee, who was probably capable but not particularly a "people person." Gone now, so not an issue. I'm sad - and surprised - to read that a few people were not happy with Stuttgart. It's hard to fathom. read more

The audi dealership was confused about what was wrong with our car and recommended that we replace the transmission for almost $8,000. My husband's co-worker suggested that we call Gary with Stuttgart Autohaus for a second opinion. Gary called the dealership on our behalf and advised us that it did NOT sound like a transmission problem, but a much cheaper and easier repair. Gary was correct and the car was fixed for $250. We live 2 hours away from Gary's shop and had the work done locally, but we were so impressed with Gary's help and expertise which saved us a fortune. We would highly recommend him! read more

This place is awesome! Stuttgart Autohaus came to us highly recommended by friends, and they were right. Our VW GTI needed its 40K mile service recently. Gary told us what services were necessary and the price. We had checked with the dealer earlier, and while the necessary services recommended were the same, the dealer would have charged almost twice as much! The service was completed in just a few hours, and the car is running great. Bonus: we had asked the dealer last year whether the car could be reprogrammed to stop the horn from honking whenever we locked the car using the fob. "Can't be done; it will disable the horn altogether." We asked Gary if they could just check into that, as we were tired of giving people heart attacks every time we locked the car. Lo and behold, a quick reprogramming, and the horn no longer honks upon locking (yet it does work when you need to warn someone that you're in their blind spot). We will always be taking our GTI to the folks at Stuttgart Autohaus from now on! read more

One of the very few honest car mechanic shops in Tucson! Went to 3 mechanic shops before here (including the VW dealer) and all said that the catalytic converter was broken and were charging 1000-3000 to fix it. Took the car here and the mechanic let us know that it wasn't an issue with the converter but the car's computer reading the code incorrectly. The mechanic was straight with us and said that they can clear the code for now but it may come up again. The best part? Didn't charge us for anything. The guy who worked with us said that because they weren't able to completely resolve the problem with the code it wasn't fair to charge us. Ive never heard that from a mechanic shop for not charging and being honest up front with the issue. Any issues come up with our VW we know exactly where to go! THANK YOU!! read more

Beware, the owner will take you for all you've got. He tried to charge $290 for work I had completed instead at a reputable shop with certified mechanics for $147, with a better warranty. When I turned down the work based on the over-the-top estimate, he charged me $47 for time to diagnose the problem. The second shop diagnosed the problem in 5 minutes. Stuttgart Autohaus also returned my car with close to no fluid in the radiator, so my car started to overheat in two blocks, but I managed to get the car to the second shop, where I wasn't bullied into being ripped off. Looking at "Jill's" comments, I guess I should have asked for an estimate over the phone at no charge, LOL. read more

Highly recommend this shop. Gary (the owner) and his staff went above and beyond to get my Jetta TDI running like new.

Gary was able to complete work that neither Chapman VW nor Larry H. Miller were able to do. Not sure why it was so hard to install VW parts, but if you are installing any additional accessories, skip the dealers and go to Gary. read more

I can't thank Gary (the owner) enough. We bought a 2009 Audi A4 and had it for a year, then the engine service sign came up on the vehicle, started making noises, and the exhaust started spewing white smoke out of it. Anything engine related we usually don't take a risk and take it to the dealer. We towed the Audi to the Audi dealership in Tucson, and they found that one of the engine cylinders is not working correctly. They said the only fix was to get a completely new engine which would cost $13,000. This is nearly the value of the car so basically we were screwed. Luckily my dad called up a few places and got ridiculous quotes for installing a new engine. One of calls was to Stuttgart Autohaus. Gary said he really doubted the engine was the issue for such a new vehicle and basically offered to check out the vehicle and fix the problem, if not worst case scenario we'd have to pay one hour's worth of work for the diagnostic. This seemed fair and worth the risk, so we towed the vehicle to Stuttgart Autohaus. Gary and his team came back after inspecting the vehicle and said the real issue was an injector that was broken in the engine. Audi has extended warranty on injectors because it was a common issue for my model. Gary personally talked to the Audi dealership and vouched for our vehicle. The Audi dealership said they already inspected the vehicle and it needed a new engine, but Gary insisted they needed to fix this because the injector was the real problem. Audi gave in and we got the vehicle towed to Audi dealership. Audi replaced the injectors and spark plugs, cat sensors that failed, oil change, and now the vehicle works good as new! I can honestly say not many car shops would go to this extent to fix a vehicle as Gary has gone. Also shows Gary and his team's expertise in Audis, they really know their cars. I highly recommend them, and will service my vehicle only with them from now on. Very honest and trustworthy! Thank you so so much Gary and Team! read more

After being a forty year customer of Stuttgart Autohaus, primarily working with the original owner, today I had the unpleasant experience of having to file a Better Business Report against them. This is after having spent thousands of dollars over the past several months trying to get them to get my 1974 beetle running properly. I took the car back to them repeatedly because of what appeared to be a gas gauge problem, however after the forth time back, I was told that it was actually some sort of leaking line associated with the gas tank. I have also taken the car back four times for the engine not running smoothly and it stalling. Last week, what should have been a one day servicing turned into the car being in the shop the whole week. After getting the car back on Friday, it failed emissions on Saturday, and so I had to go back to Stuttgart this week. They got it to pass emissions, but charged me $147.45 for the work. As I drove away from the shop I discovered that the car still wasn't running properly and immediately went back to the shop. I was told that the only way they could help me was if I wanted to spend part of my work day Monday back at the shop, to explain to the owner what was wrong with the car. I have had it with these people; I am sorry to say that Stuttgart is not at all the business it once was. read more