My family's experience with Pine Rest Christian Mental Health Services was one of the most…read moredevastating and traumatic experiences of our lives. My daughter, London, was only 12 years old when she was voluntarily hospitalized at Pine Rest. Like many families in crisis trying to protect their child, we trusted the medical professionals, policies, and systems involved in her care. During her treatment, Pine Rest prescribed Prozac to London. Our family does not believe Pine Rest fully informed us about the numerous serious risks associated with SSRIs in children and adolescents--most importantly, the FDA's black box warning of increased risk of suicidal thinking and behavior in children. London's death occurred while she was still within the early weeks of SSRI exposure - a period widely recognized as requiring extremely close monitoring due to increased risks of behavioral changes and suicidality in some children and adolescents. She was a beautiful child - intelligent, compassionate, artistic, athletic, funny, deeply sensitive, and endlessly loved. Our family now lives with unimaginable grief. To be clear, London did not die inside the facility. However, our family believes there were serious failures by Pine Rest which contributed to the loss of my daughter. In response to this tragedy, I began working on London's Law - proposed legislation focused on full informed consent, accountability, and other important protections for children and families involved with the mental health system. More information can be found at https://londonslaw.org

terrible care. I was here in summer of 2025 and they were just straight up rude. I made a friend…read morethere and we would talk alot, and one time I was in my room, attempting to hurt myself, and he came and stopped me. literally save my life and they said we cant talk anymore because of that.

Just had my first visit with Dr. Bouwens and I was extremely impressed. I've visited a lot of…read moredoctors that just seem to want to rush you through the office visit, literally just nodding at what you have to say so they can scribble something on a prescription pad and get you the heck outta there! Dr. Bouwens listened to what I had to say, offered me good advice, and was genuinely concerned for my well-being. I actually learned things instead of feeling like I was just giving him all the answers (which is what I've experienced multiple times elsewhere). For the first time in a very, very long time I felt like I was speaking to a doctor instead of a businessman with a medical degree. He is knowledgeable, polite, kind, and helpful. I highly recommend him to anyone!

The registration staff might be the rudest people I've met recently--and that's saying something…read more I was waiting in the vestibule, speaking on my phone (on a business call), when a registration individual came up to me and interrupted my call. I didn't understand her as I was now trying to listen to two people at once. She interrupted me again demanding I put a mask on. Apparently her power trip was more important than my call. This fake nurse (they wear scrubs like they're medical professionals, when they're not) shouldn't be in a customer-facing position.

This is my go to for unexpected issues that can't wait. I've been going there for years and it's…read morejust 10 minutes from my house. Every time I go I've been given timely, excellent care. All my questions get answered and I'm never rushed. The staff is very knowledgeable, caring, friendly and polite. They'll continue to be number one on my list.

DO NOT come to this hospital if you are trans. They will not respect your pronouns, they do not…read morehave to give you gender affirming care and they don't have to refer you to someone that will. If you want to be a medical doctor you don't get to pick and choose who deserves care. I hope anyone that knows transphobic doctors and staff will treat them the same way at their business. It's against my religion to do business with transphobes. University of Michigan you should be ashamed!

The waiting time at this hospital is the most difficult place to see a doctor. I personally would…read moreadvise everyone to stay away from this place.

Dr. Mc Mahon far exceeds my expectation.... he is always so genuine, sincere, caring and a wise…read moredoctor. I can't say enough good about him.

I recently purchased lenses and after less than 90 days see scratches. When I made an appointment…read moreto have them checked they said they would look into any defect in their work. I was told since I did not purchase insurance they only cover their work for 60 days. I have worn glasses for over 40 years and when I have to spend several hundreds of dollars on them I take good care of them. When a business asks you to pay for insurance to cover their own work I believe that to be an extremely poor business model. If their scratch resistant coating will not last more than 60 days I believe that to be a defect but yet they will not replace my lenses. Again, I have only had these lenses less than 90 days. I will be looking for a new place to do business.

They are friendly and always professional. They worked me in when I experienced a eye problem…read more Would definitely recommend them!

Dr. Tobolic is nice but the front desk employees ruin the experience. I canceled a routine checkup…read moreand the woman on the phone kept asking me why even after I said for personal reasons. Then she kept asking me to reschedule after I said I didn't want to reschedule at the moment. Then she threatened me that I was required by my insurance to come for a yearly checkup. Which was a lie. She just tried to make me feel bad for canceling an appointment. My family members have had issues with the secretaries also. I switched doctors because of the front desk employees and the limitations of the office. If I wanted a female doctor or PA for a sensitive Exam they don't have any other providers. If I needed labs done I had to go to another building because they don't have a lab in the office