So I don't know what's going on here but there is an entirely new crew at the service desk. Ashley…read morehelped me today and was nice and helpful. I appreciated Ashley's help. Brought my car here for its regular service as I have been doing since I bought the car in 2021. My service took about 1.5hrs. I appreciated how nice Ashley was in handling my requests. Prices for service seem to have risen since some of my previous visits but since my service received today was super I will be back to this dealership to get friendly service. Four stars due to the entire new staff...will need to see how they handle my next visit.

They have limited availability and the ONLY person who could help works Thursdays and Fridays and…read more2.5hours on Wednesdays only.

Had an appointment on Friday at 10am. When I walked in there were three service advisors but no one…read morehelped me. When one was available she went to help a customer who arrived AFTER me which was a little irritating. When another advisor came over to help. He was helpful and friendly. The waiting area is really nice and they play great soft rock music. I waited for about two hours for the outcome and I will need to return to complete the repair. 4 stars for not being assisted before a later arriving customer.

I wanted to love this dealership- but after more than two decades with Pajouh BMW (previously…read moreCourtesy), we know them pretty well. I feel a review is absolutely warranted. We've purchased three BMWs at this dealership, and purchased extended services on our most recent fourth (purchased elsewhere, for reasons listed below). Buying them new is easy, although you can absolutely find a better deal almost anywhere- servicing them at this dealership is next to impossible. Car dropoffs and pickups frequently take more than an hour each, even when scheduled well in advance by the dealership themselves. Don't be surprised when you find yourself parked on a sofa for an hour- it happens almost every time. Every visit, I witness visible disorganization and other frustrated customers camped out in the showroom. I've had to call my work and take a half day because the wait times were so obscene. Once you're done waiting to drop off- services at this dealership cost more than double the price of the local specialty shop (and easily take double the time). While dealership services are always higher regardless of location, this dealership consistently takes the cake. They often miss glaring issues (last time I left after a check, I noticed a fog light was out that they didn't mention), and consistently push extra (usually unnecessary) services. We've shown up for service appointments they scheduled, and then been turned away during check-in after an hour wait because they forgot the mileage minimums on a package and realized we hadn't hit them yet. We've paid for different services, and later had private BMW mechanics tell us the services either weren't done or were done badly (multiple times, multiple mechanics!). Why my rating is so abysmally low: Packages and warranties are basically useless, as it's next to impossible to get a call back from BMW to check status and schedule services. My BMW app is somehow more useful than the dealership. They don't answer phones, they don't respond to voicemails, and are even largely unresponsive to texts. I'm polite, understanding, and do realize things slip through the cracks- but it shouldn't take more than a week to hear back about simple warrantied maintenance (and I followed up!). Reception, although very responsive, is unable to access car-specific information, so the customer is stuck waiting for an unresponsive BMW team to give them a call "when they can." It's incredibly frustrating, especially when we've purchased so many vehicles through their team. I've worked with the BMW dealerships in Marin and Sacramento to fix both maintenance and body issues, and the experiences were laughably better (so much so that I'd absolutely tow to Sacramento if I ever needed a dealership collision repair). I don't trust the work here anymore after multiple experiences, including one where my bumper fell off when closing the trunk because it was improperly attached with less than half the required hardware. The collision center in Sacramento was quick to identify that it had been improperly attached by the Chico dealership, and fixed it for free. While the Pajouh dealership looks pretty, that's about it. I would make the journey to another dealership, even if you're local. Shoot, just buy the car online- truly, buying a car unseen with no warranty and then taking it to the local specialty shop is more trustworthy, cheaper, and vastly more convenient. I would not trust this dealership when purchasing a used vehicle, and wouldn't recommend them when purchasing a new one, either. I feel bad leaving such a scathing review, but our experience has been consistently disappointing for decades.

Chuck Patterson is the best! I wish I would have gotten the driver and his associates name, but…read morethey went above and beyond what I could have expected for excellent customer service. I thought I was just getting a tow and they actually got my vehicle working again and referred me to Les Schwab to replace my battery. Thank you Chuck Patterson and your kind employee's too! I would highly recommend this business to everyone.

I had my 2015 Jeep Wrangler towed to Chuck Patterson -Toyota due to 1/9/2025. For a diagnostic at…read morethe recommendations of my longtime mechanic, whom I'd trusted and had work completed on previous projects. My truck was towed in because it went into limp mode while driving my niece to School. I needed a second opinion due to throttle body assembly not functioning properly after my mechanic tried replacing. Before my truck arrived, I was quoted $89 over the phone for diagnostic. Once my truck arrived at Chuck Patterson Toyota I was told the price had increased to $205 which, was not clearly explained or justified. Unfortunately, the diagnostic performed was incomplete and did not provide any new information beyond what was known. I expected for them to at least check the connector and ground wiring, etc.. The report I received failed to pinpoint the root cause of the issue or offer any meaningful direction for repair. Instead, I got an overpriced guesstimate, incomplete report. I quote "Start with calibration" for $1389 I would absolutely not recommend.

My car wouldn't start, so I called AAA for a tow and BMW of Chico to see if they could get me in…read morequickly as I was only passing through town. They were very accommodating and said they could put it on a rack the next day. Right up until they heard my car was a 2006 model. "We don't work on anything over 10 years old." So after 5PM I'm stranded with no good options except to have the car towed to BMW of Roseville who were fabulous, got it on the rack quickly, ordered the parts, installed them, let me know what other issues I should address when I got home, and got me on my way. Need your BMW serviced in Chico? Find an independent shop. You'll be happier.

Fraud - Misrepresentations - Beware this shady dealership and dishonest management. My experience…read morewith BMW of Chico / Pajouh Automotive Center has been so bad that I feel obligated to warn other buyers. I bought a 2025 BMW M440i remotely from this dealership. Before paying for a car I'd never seen in person, I repeatedly asked about the condition. I was told by their staff that: * The car had no dents or scratches and the wheels were "in good condition, not scuffed." * The only issue was a minor scuff on the rear bumper. * The car was "very close to flawless." * It was a BMW Certified Pre-Owned vehicle, which implies it passed BMW's own inspection standards. Based on those assurances, plus a walk-around video and a couple of carefully framed photos, I moved forward with the purchase. When the car was picked up by the transport company on their lot, the inspection photos told a very different story. The car had: * Deep gouges and scrapes under the front bumper * Multiple paint chips on the doors and hood * Significant curb rash on the wheels * Other cosmetic damage that was never disclosed to me All of this damage was photographed before the car ever left their dealership. I contacted the dealership immediately with the inspection photos. After several attempts, the sales manager, David Lord, finally agreed in writing that they wanted to resolve this amicably and asked me to get an estimate from a BMW-certified body shop. I did exactly that and sent the estimate to him and other managers. Since then? Silence. No calls, no emails, no follow-up. Now that they have my money and the car is off their lot, they have simply ignored me. In my opinion, this is not how an honest, reputable BMW dealership should operate. Representing a car as "near flawless" and "Certified Pre-Owned," while undisclosed damage is clearly visible in pre-shipping photos, and then going dark after asking the customer to get an estimate, is unacceptable. If you're considering buying from BMW of Chico / Pajouh Automotive Center--especially remotely--be extremely careful. Insist on a truly independent inspection, and be prepared for very different treatment after they have your payment. I'm now pursuing formal civil and criminal complaints with the appropriate agencies because I don't want anyone else to go through this.

So my mother was speraticaly trying to buy a car with not so great credit and I was working so I…read morekinda thought you know the usual car salesman stuff. After I got off work I went in to see the car and deal in place and wow. They took great care of my mom and got her into a Honda Pilot even though she wanted something more rugged. I saw the deal and they worked with her on rebates discounts and credit. They got her in and out quick. Couple hours and honestly thats pretty good for buying a car. I loved the Pilot so much I came back 3days later and even though I had just leased a new vehicle they worked with me and we were able to get me into the top of the line Pilot for less than what I had signed up for with my Tundra. I am now saving in gas and on my monthly and couldn't be happier. The man the myth the legend is Ray (He is the big guy with the beard). If you want a great deal and someone down to earth who will do everything to make it happen for you, make sure you ask for him when you get there. He will take care of you.

I initially had a great experience with Henry and Cesar, they sold me a great car.. however when I…read moregot to my car it only had 80 miles to E.. we tried to come back and have them fill it up because they said they would, but another person there was very rude and outright refused to put at least half a tank. While I do understand that they do not HAVE TO do it, they told us they would be doing that. And to top it off, they did not provide us with a spare key.

Went in trying to get a Suv with more room than our Outback, and we told them we had zero down how…read moremuch we owed and credit info. The 5 people i talked to that call 5 to 7 times a day said that was fine just bring the car in and we would be rolling in a newer vehicle. So we get there waste 30 minutes and are told we need $4000 down This dealer will lie to you just to get money, overheard other salesmen speaking to another customer blowing the proverbial smoke up some womans rear about how low mileage cars dont break down and need no maintenance but older cars do. This place is not where to buy a car period.

Recently found a good quality car here. They had a good selection of cars within my budget. The…read morestaff was friendly, Octavio was very helpful in explaining how financing worked and made the experience fast and easy.

I have been to them 3 times now and have NOT been happy with their service. The first 2 times were…read morefor the same problem. Felt like there was a miss fire going on. They said a coil was loose but, that I needed a air conditioning hose fixed because of pin hole that would cause problems later. $1100 later. I'm 3 wks out & it's doing the same thing only worse. I'm told they need to do spark plugs. (Which I asked about at last visit) I ask them to do coils at the same time knowing it can be an issue. They refuse stating they don't do that. I tell them if I need new coils they are eating the cost of labor. Next day get the call stating that car needs new coils, and they can discount labor. They agreed after heated discussion to waive labor. Upon pick up bill was $1000 more than expected and they "forgot" to take off labor costs for coil. 3rd visit was key stuck in ignition. I was told they would have to diagnose problem first. This is a WELL KNOWN problem pages & pages on the internet. There is an extension on warranty up to 900,000 miles. I asked before I took car in if this is a recall. After having car "diagnosed" they agreed it was covered but would take 3 days to get parts.

We had a very wonderful truck buying experience with Tino. Would definitely purchase another…read morevehicle with them again in the future. We drove all the way from Lodi to Chico for the specific vehicle we wanted and it was well worth the drive! 10/10