1 star is too generous. zero customer servic, zero communication. Get everything in writing and document all.

I would give them zero stars if I could. The absolute worst company to receive services. Unfortunately for us we can't change companies because we live in a multi unit community. Their accounting dept took over 9 months to figure out why our bill was so high and didn't correlate with our meter. Now they just guestimate our bill, we pay it and it takes months for them to reconcile it so instead of paying our regular bill monthly we get hit with a HUGE bill. I can't wait until I don't have to deal with this company anymore! The entire community even ran out of propane once! read more

If they had a way of issuing negative stars, I would certainly give this company those. This is the most unprofessional, most unreliable, and most dishonest company I have ever dealt with. Not only do they steal your money and illegal business billing practices but if they don't like you, they'll come shut your gas off without warning like they did me because I was posting about them on the Internet. Run from this company. Choose another propane company. They are the worst people you can deal with. read more

It's absolutely ridiculous that Suburban is charging it's customers over $5.00 a gallon for propane. It's not winter anymore and the price should not be this high. And their minimum is 75 gallons; so our bill was $425.00. We changed to Campora. There price per gallon is almost $2.00/gallon cheaper. Bye Suburban; Hello Campora. We have NEVER paid this much for propane. They are price gouging and I'm reporting them to Call Curtis! read more

I moved up to NorCal from San Diego where we didn't use propane, so I didn't do my research, and now I'm paying the price--literally. Customer service people are friendly over the phone, but they charge you through the nose (we have paid $5.23/gal for the past 3 months in a row; the going rate right now is about $2.20/gallon). They also charge you a $300 cancellation fee if you break your 3 year contract. (I didn't read the fine print on my contract when I signed it, so I'm giving them an extra star because that was on me.) But I've looked into other companies and even if I break the contract and pay the $300, I'll STILL end up paying less. Learn from my mistake--don't get your propane from these guys. read more

One star for their very friendly, personable, responsive customer service staff. No stars for their absolutely ridiculous pricing and delivery restrictions. LP everywhere else = $1.80/gal. LP from Suburban = $5.10/gal Last winter, I watched every other propane company in El Dorado county delivering EXCEPT suburban, who has some crazy policy of: "if there is any snow in between our parking lot and your tank, we won't deliver". Pathetic, usarous, evil, entitled punks. read more

Suburban propane is a joke. The "manager" does not know how to do anything efficiently. We moved into our new home at the beginning of this year and we are on a meter. Keep in mind this started in January and continues until today. Before we officially moved in suburban had already came out, did an official inspection since we had to go with them for propane for the moment instead of getting our own tank. After we moved in, it became my job to get the propane switched into our name so that we could be charged. Then began the huuuggeee hassle of switching the propane into our name. It look at least 6 phone calls, some answered some not. And 2 trips to the actual office to get information about what is going on. The first time I went to the office it was Friday in the middle of the day when they are supposed to be open and they were closed. And then the next time I went in the office it turns out they have had my paperwork in the computer the whole entire time! Why wasn't I being charged? Who knows. And every time I talked to them everything was"taken care of" so I don't need to worry anymore. So I wait longer, and it's still not correct. Keep in mind every time I spoke to the manager he tried to get me to pay the $75 again for the inspection which was already paid for. The last time when I came from the office at the beginning of this month I assumed I was clear enough, I would pay the $120 for the security deposit but the other fee was paid for. Then I receive a call from the manager an hour later. I explain again what happened, and that my information was in the computer so it's not my fault, and he asked about the inspection. Again. I explained no, it's been paid for and he agrees. THEN, this morning at 10 AM a suburban guy shows up at my door for AN INSPECTION!? Which I did not schedule obviously. And I work from 10:30 pm to 7am and I have 2 children 5 and under. You do not have your workers show up at someones house early. That is not okay. And the worker who actually came to my door this morning was actually really understanding about everything. He actually told me "yeah, I'm pretty sure I remember (coworker name) doing it!" I don't know if the guy from management is overwhelmed or what, but my bill better look right this month. And as soon as I can save up for our own tank I am switching companies. read more

All I see here are 1 stars, and now I know why. We use them, they let our tank run dry in the middle of winter. I check the tank this time (cause I don't trust them) and it's almost empty, so I started calling them since Sunday and was told by someone in the office we were scheduled for Monday, so I call back on Tuesday and they tell me, they will schedule it, were on auto fill and it isn't happening. I asked to be delivered today and they said no, due to the storm they can't keep up. The last driver told me (can't get drivers) this company has a serious organization issue, mis-managed. If your need for the first time go to American River Gas, they said they could be right out! read more

Don't do business with these guys! They price gouge you and let your tank run dry. I am on a scheduled delivery and they let my tank run dry which lets propane leak from my water heater that is in the garage. I called them so they can send out their on call delivery driver to come fill my tank being that my propane supplies my heating, water heater and my stove top and oven. Andrew the on call delivery driver called me and told me " I don't drive bobtails so I can't fill your tank". This was confusing why Suburban propane would have a emergency on call delivery driver in a position where he can't do the job." Andrew then proceeded to tell me " I'll call my supervisor Jim and let him know to do it tomorrow". When I asked him to have Jim call me he said " I'll tell him but it doesn't mean he's going to call you". When I told him "ok well I guess I'll call the call center again". In the rudest tone he said " yeah go ahead. Call them". This is just one incident. The last time they ran my tank dry they tried to charge me $9.21 a gallon. The price of their propane was almost 3 times that of all the other propane companies in the same area. I have a 500 gallon tank so you could imagine my surprise when the driver handed me the receipt. When I called them to correct the pricing the office assistant that answered the phone let it slip in our conversation that my previous fill up was $7.58 a gallon. This company is a nightmare. When I bought my house the previous owner used Suburban Propane and the tank was on a lease contract. I Don't have a contract with them. The tank is also buried under ground on the corner of my property. At this point I want them to come excavate the tank so I can purchase one to own and utilize either Kamps Propane or 49er Propane in Placerville,CA. They seem to have better reviews. read more

Suburban Propane - This is what Suburban Propane tried to charge me a gallon. - Propane Near Me - Placerville, California

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RIP OFF. They were charging us 2x anyone in the area. Drivers didn't show up a few times. Driver FORGED our signature on the last document. Now they say we owe them 300 for early termination. DO NOT USE THIS RIP OFF COMPANY. liars!!!!!!! 49er charges 2.38 right now. We were paying suburban over 5 dollars a gallon. SCAMMERS! And the manager over there is a degenerate read more

They have zero onsite caring customer service. Apparently they had a meter reader terminated for not actually reading customer meters so they were just making up charges. This employee has been terminated but if your bill doesn't make sense, I highly recommend you call corporate and not even bother with the office on Placerville drive. Asked for a copy of my reading of my account and was told I couldn't have access to it. read more

Last year was our first time ever buying propane. The house came with a Suburban Propane tank. So we called them. It was $327 to fill the tank. This year we called to have them deliver. We let them come while we were at work. I got home and found the bill on our gate. $944 for the same amount of gas last year. $5 a gallon. I called around and found no other company was even charging over $3 a gallon!!! It took me 3 weeks to get the manager Cody on the phone. I had to insist on waiting on hold until he took my call. He said, "We're a business and we're in it to make money." Lesson learned: never call Suburban Propane!! I found out they are a notorious propane company from MANY OTHERS!! Merry Christmas to you Suburban Propane charging me $5 a gallon!! read more

Horrific business practices. Just moved out of an apartment using them, and their final bill ended up being $85 for 6 gallons of propane. That's not an exaggeration. They came out three times in a month and a half, charging $16 in fees each time, and charging me an extremely high rate per gallon based on my low usage. Hopefully they lose enough customers that they adopt less-insulting business practices. read more

Let's face the facts. The prices Suburban Propane is charging is ridiculous. As soon as my contract is up I'm changing companies. People out there should vote with their money and avoid Suburban. I called Hunts and found out they are currently charging 2.60 less a gallon. I'm going to give them a try. $5.50 a gallon during a pandemic? Suburban should be ashamed. read more

suburban propane is ran by a bunch of a..holes they over charge the dogs in front office are disrespectful think they are better then all their customers. and their drivers overfill tank and you end up being shut off till u pay his mistake they are always b..tc.s and they charge 750 a tank signature is hella cool and their drivers are friendly and they dont act like you dont matter get rid of suburban get signature 200. dollars less for the same size take.theres enough pigs in this world read more

My propane tank went dry because Suburban Propane failed to regularly check and top off my tank. This caused my hot water heater pilot light to go out. When the driver was called out and filled my tank ($600 later) he proceeded to tell us that he can't light the pilot. This started a series of phone calls to their office back east to try to get them to send a trained driver over to light the pilot. Five days of no heat and no hot water and I finally got a local plumber to come over. It took 60 seconds for him to light the pilot. I've never been so disrespected and mistreated by a company as badly as Suburban Propane. Shame on them. read more

Although I'm not a Suburban propane customer, I am very frustrated with their customer service. Upon moving to a new home, we opted to go with a cheaper propane company. I called to have the tank removed and was told it would be picked up in 2-3 weeks... it's now been 7 weeks. I called last week to follow up and they said it was scheduled for that Friday... well no one came... called again and now it's scheduled for this next Friday. I live about 40 mins from Placerville, but it's no excuse. I am within the service area and I am tired of having an extra propane tank in my front yard. Just because I'm not technically a paying customer doesn't me you can treat me any less, it's your tank. If you told me 7 weeks ago it would be 7 weeks, I would understand. Don't promise a pickup if you can't commit read more

We've ordered propane from Suburban for a couple of years. We run a campground and are only there during the summer. At the time I ordered my tank filled in early June, propane prices in the area were between $2.20 - $2.65/gallon. I was not told what the price was until my tank was filled at $5.43/gallon. I told them I wasn't paying that and to come pick up the tank. They said I signed a contract (I did not) and they would charge me $300 to pick up the tank. They said the reason for the high price was COVID - that enough gas wasn't being produced. I asked why Idle Wheels was able to get it. No answer. I've reported them to the Attorney General for price gouging. read more

Despite of what I've read about customer service other people received from Suburban Propane employees, I am very impressed by Ally and Michael F. for the fast and efficient service. We just moved in to our new home and desperately needed our water heater, I called Suburban Propane and Ally completed the paper work required and contacted a technician right away. Michael F. despite of his busy agenda, he made sure that we will have hot water in a couple hours. read more

Has this company lost their minds?!? You actually are going to charge the victims of this horrendous fire for damaged or missing tanks..in other words tanks that were burned to Oblivion or scorched as the raging fire ripped through homes leaving people homeless, killing their pets, torching their cars, leaving them with just the clothes on their backs? You will be charging the families of the ones that didn't survive due to being trapped and burned to death, suffocated, having no where to go? I highly suggest you look closely at your moral compass and have a change of heart because if you don't the media will be informed of your dehumanizing greedy policy's and than let's just see how much Green will be filling your pockets. Disgusting! read more

I wish I could give negative stars., but yelp won't let you post without selecting st least one star. Suburban propane doesn't even deserve one! Worst service and highest prices in the area. Now they are refusing to honor the portion of the contract that allows me to buy my tank (and change suppliers) until "corporate" decides if they want to "allow" it! It's in my contract!!! After numerous calls over the past year (none of which were EVER returned until I called today) I was told corporate will "let me know" if they decide to honor the contract sometime before the end of the year because they've already let their quota go this year! WTF!!!! Avoid using them at all costs!!! read more

Worst propane company ever. They don't know what they are doing. Michael the tech doesn't know how to do his job because he came to our house when we smelled propane and said nothing was wrong when our tank was empty! He told me I was being paranoid and didn't know what propane smelled like. We had to call back the next day when we still smelled it, it's because we were running on fumes! Talk about a safety hazard. They put charges on your account that shouldn't be there and will hit you with a huge bill randomly. Cassandra is the nicest person to deal with them. read more

This was the worst customer service I have ever received in my 50 years of life. This company took my order and scheduled a delivery that never came. I called and they said unapologetically, that they thought they put in the order but forgot. They did not call to alert me of this I had to call. When I did they told me this and said that they could not deliver until 4 days later. This was in the middle of winter and we had no hot water, gas appliances, or heat. The delivery that was now to be a week late also never came due to weather conditions. It was postponed until Thursday. When that did not show up they told me Friday. It came on Friday and I was there to receive it. I asked the driver if he needed to light the pilot and he said no, I was good. I was not good. I went into the house and turned on the appliances to see that there was no gas. I called again and they said they would send someone out. The driver came and left without calling or making an any attempt to get in touch. The gate was unlocked, and I was looking out the window liberally due to the urgency of the situation. So if he came he was a ninja. I called again an hour and a half later. This was after hours and they said they would have someone call me. He did and was extremely aggressive and rude, claiming I wasn't there and there was nothing in the world that would bring him back out. I pleaded with him and offered him a tip of $100 and he would not come out. It was literally 20 minutes from his location. He suggested I do it myself and to read the manual. I asked if he could walk me through it and he hung up. Now I will have to pay an emergency rate of $255 just to have them come out and do something they should have done when I asked them. Words cannot express how unbelievable this interaction was. read more

How do you go from charging your customers $2.59 a gallon three months ago to $5.20 a gallon now? Yes it is winter and yes the demand is higher but doesn't mean you need to screw your customers. I called two other gas companies in the area who are charging no where near as much as you all but since our tank is through you guys we are forced to pay your ridiculously high prices! Your company motto of "Our business is customer satisfaction" is definitely not a priority. Can't wait until we no longer need to go through you all. read more

This past December I received a bill where they charged me $6.97 a gallon for refilling my tanks. I consider charging customers this much to be price gouging and they did this at Christmas time during a pandemic which is immoral. Fortunately my contract had expired and I was able to quickly change to another provider. Then, they missed 2 appointments to pick up their tanks from in front of my house without so much as a phone call. I am just relieved to have them out of my life! read more

Purchased a home in Gold River that the propane was supplied by Suburban Propane. After we tried to schedule delivery we were told that they would no longer provide delivery service due to the size of the gate into the community. TOTAL BS, they had been delivering to this community for years. Their trucks are only half the size of the garbage truck that service the community. After numerous attempts to contract the company it became apparent that they just didn't want to deliver. The staff is rude and unreliable, not to mention totally full of BS. read more

We have been with Suburban Propane for 21 years. Their prices went up last year and this year they are charging $6.59 a gallon. More than double what other propane companies are charging. They say it's because they offer special things, like, nothing different than any propane company offers. We now have to cut ties with Suburban. Way too expensive, but stay away from Amerigas too; they are equally as bad. read more

This is a Dishonest Business..The Manager and Office Team all are Dishonest . If I was reading this I would stay clear of doing business with this place...They're dishonest with their equipment and will not honor any refund even when their equipment leaks..They seem to charge you for propane that they dont put in..I found this out by talking with an ex employee who told me how they charge you for so many gallons but only really put half of it in your tank and sell the remaining gallons to their friends who pay cash to put it in their tank... it's their under ground mountain thing for extra cash...so do don't trust these guys ..Go somewhere else...if you have them now watch your bill you'll see what I'm taking about...we were gone for over a month but they said we needed half a tank and we then knew they were lying..400 dollars in over a month when we were not even home..something was wrong here but they lied right to our face not knowing we were gone and not using our propane...Oops you guys got caught but didn't refund anything read more

Recently we had some guests leave a window open and cause our gas to run completely out of the house. We had the house rented for Christmas and for New Year's and was going to have to cancel both reservations because we couldn't get somebody out to deliver gas. they worked their magic and had somebody there in under 48 hours and have since been significantly easier to deal with than our former gas provider... highly recommend them! read more

**Update Ordered the minimum (100 gallons). They filled 176. Ive been trying to dispute the bill. After a few months and some calls we came to an agreement. Maybe 4 stars is high but stuff happens and I appreciate a fair compromise. read more

They are way over priced! Charge outrageous fees to deliver. $175 if you need a delivery and they always wait a few weeks when u call and say u need a delivery to deliver and charge a delivery fee and if you run completely out they charge $10! I would not recommend them to anyone!!! They are charging $3.29 a gallon for propane, and south halls propane is only $1.99 a gallon! read more

This is by far the worst company to have propane through. If I were a homeowner I would NEVER choose this company. The rates are outrageous, I only use propane for hot water and the stove, I never run my heater and my bill is still 200 a month. The one month I did run my heat set to 72 in the winter the bill was over 400. Suburban You just suck! read more

We bought a house that already was on a meter propane tank. We requested to be removed from the meter and set up for on-call delivery only. They took 7 months for this to be installed. Then they charged us over $400 for the gas that was supposedly already in the tank. They refused to show us itemized charges. Then after being reassured by the manager that no one would deliver gas without being request to, someone came and delivered gas 2 weeks later. We have been trying to reach them (phone, email and webforms) for the last 5 months. Every time we were able to talk to "customer service," they said a manager will call us the next day to resolve this. No one ever called back. After growing more frustrated, I offered to pay for the delivery I didn't not order as long as they gave a discount on the rate for their mistake. The employee named Mindy that I talked to said she would charge 2.5 instead of 3.1. We'll, guess what? She charged my card the full amount anyways. Suburban is predatory and their employees are scammers. read more

This is the most incompetent business I've ever dealt with. They have broken every aspect of our contract. Did not file our contract for on-call, did not deliver new tank for 6 months, damaged a tree during installation, continues to fill our tank even though we have not ordered, etc. The GM, Ryan, promised that he would ensure that our contract was honored moving forward. Instead, my wife and I were billed for propane we did not order. We sent multiple emails, online messages, and calls disputing the charge and were never responded to until today when they threatened to turn off service. My wife was told that if she paid, they would honor our last rate and drop the late fees - otherwise they would disconnect. Not only is that extortion, but she didn't honor our agreed upon rate. I requested that Ryan call me, as I have several other times, and no response. I can't imagine a more frustrating or abusive service provider. read more

In the past month I ran out of propane twice. I am on automatic delivery. Completely unreliable. They also told me that my new propane lock in rate was going to be 4.50 I said that was high and they negotiated to 3.50. I just switched to a reliable company and they are only charging 2.50. Stay away from this company! read more

Okay -- I am going to try to give a balanced review of this company. My experience: 1. I took over the propane tank/lease when I bought a house in January of 2010. The first propane fill was $2.49 per gallon. 2. They came every few weeks and checked/refilled my tank. I was never without fuel for a winter. 3. The prices have steadily gone up until my last bill -- which was about $4.50 last year. 4. I asked why so high, and I was told that China needed our fuel because of a brutal winter, so the export caused a high demand, and the prices were high. Check your tank in a few months and call back to schedule a refill. Prices should be about $2.50 in the summer. 5. I waited until Summer -- luckily I did not run out. I called and asked about prices, and I was told the prices were $4.67 per gallon but that they should come down soon. 6. I called again 2 weeks later, and the prices were $4.47 per gallon. Why so high? Well, they have rate lock options that can get the lowest rates down to 3.50ish per gallon. But, my usage was so low last year -- (Because I was afraid of another $500 bill for 100 gallons) -- so I had to pay a higher rate. 7. I mentioned that I was going to call around to other companies to price check. Many of the other smaller companies were charging $2.29 for their rate for summer, and their Winter high was $3.39. 8. Hmmm, something seems fishy here. 9. So, I call Suburban back and and am told that these other companies won't fill your tank in the Winter and will leave you hanging. They charge more because they always have fuel, and they have the best customer service. I have not switched over to anybody yet. Pros: 1. Timely fuel delivery. They never left me stranded. 2. They worked with me to allow me to spread out payments 3. I was always able to get a hold of somebody when I called, and they are friendly Cons: 1. The price per gallon is $1 to $2 higher than other companies 2. Some of my Winter fill up rates for a little over 100 gallons was close to $500. That is a big hit! At this point, I don't know that I will stay a customer. read more

Zero stars folks. DO NOT SIGN A CONTRACT WITH THIS COMPANY, you'll be sorry. Once you're locked into their 3 year contract you cannot buy propane from anyone else, and for that reason Suburban will almost double the going rate of propane, raping you of your hard earned money. Just read some other reviews here. For example; They give you a competitive fill the first time like most Companies do, but then take advantage of you after that and pretty much double the price per gallon of the going rate. Late April 2020, average going rate from 5 different Companies I found and called in El Dorado Co. $2 per gallon. Suburban's price FOR THEIR OWN CUSTOMERS $4.17. Don't do it, you'll be sorry. This Company needs to be investigated, they are truly the worst POS I've ever dealt with. No Customers service what so ever, it's almost impossible to get to anyone in Management or higher....They have their scheme all figured out.... It's rape rape rape peoples $$$ read more

We had a major fire here in the county with thousands evacuated, many on tanked gas. When they got home after the evacuations were lifted AFTER NINE DAYS, those that have Suburban Propane, at least in two areas, were told that it would be 4 days for a relight and there would be a $75 charge.... Nice going SP... read more

Along with our neighbor, we are switching to a new company. We have been with SP over 5 years; our neighbor a lot longer. They are more expensive and their customer service leaves a lot to be desired--not returning calls as promised, for example. Do your research and decide.... read more

They are expensive, their customer service isn't always up to par and they were 1 hour and a half late to my appointment and didn't even call to let me know they'd be late. Not very pleased. read more