Our friends brought us here with lots of excitement. When you walk in, there are kiosks to order at…read more-or- you can walk up to the counter and order. After paying, you take your receipt and choose a place to sit. There are plenty of tables to choose from and the restaurant is spacious! We didn't wait long for our food and picked it up at another counter. Our friends love the Italian Beef Sandwich. Highly recommend it, along with some fries and onion rings. My husband got a hamburger with an extra patty and customized filling, e.g. lettuce and tomatoes, hold the pickles and cheese. I was happy to see a chopped salad on the menu- good sized, lots of good stuff with 2 little containers of dressing. Quite tasty. If you're looking for something between fast food and sit down, Portillo's is a good option.

Portillos is a treat. It's my favorite fast food restaurant. It's always a tough choice if I'm…read moregoing for the Italian beef with hot peppers or the Chicago dog loaded up with all the goodies. Today I chose Italian beef and it did not disappoint. I also ordered a side of fries and cheese sauce because if you're gonna do it, you might as well do it right!! the restaurant is tidy and welcoming, and the service is friendly and efficient. The only real downfall on this location is how hectic the parking lot is and the chaotic drive-through. And a few things that could use some improvement, the numbers being called out for food are muffled and the music is quite loud. Maybe adding a digital display that tells you what orders up by the number like they do at the DMV

We never had Chick-Fil-A, and we needed a bite to eat, so we tried it out…read more The first thing we noticed (and my wife is retired from food service) is the place was Very Busy. Even for a Saturday night, VERY busy. She noted that she was surprised it was so busy. She ordered their 4 Chicken Fingers with a Salad, which was served with roasted walnuts, and I had their Spicy Deluxe Chicken Sandwich. Let's start with the Chicken Fingers. They looked bigger on the menu board - they were actually quite small, with 4 of them fitting in a box which was around 3" x 4". They came with 4 packages of the Chick-fil-A dipping sauce which was kind of sweet. My wife was surprised at the small size of the chicken strips. They were smaller than other places. I had their spicy deluxe chicken sandwich with their waffle fries. The waffle fries were very good, nicely salted, and tasty. The spicy deluxe chicken sandwich was spicy, but not that great. The breading was pretty plain, and while the chicken was good, it was not WOW - I WANT TO COME BACK good. They have a nice play area, with a place for parents to sit and watch their kids play. The restaurant was nice and clean, and they even had a place to drop unused packets of their various sauces and ketchup and what not. Service was prompt, we ordered, got our order tent, sat at a table, and the food was out in a few minutes.

Great service. Nice people. Very over priced. I ordered the 30 chicken nuggets, 1/3 of them had no…read morechicken. $19.49 A complete rip off. Chicken tastes like cardboard. Sauces are all sugar.

Clean bathroom, fresh pre made salads , super fast and friendly service. Everything that we wanted…read morefor a 15 minute lunch!

If you like roast beef sandwiches, this is your place. Staff was friendly and my food came out…read moreright away! I definitely will be back.

Excellent customer service and fast and delicious sandwiches. My go-to is the turkey and provolone…read moreon the rosemary parmesan bread, Mike's way with added pickles and banana peppers. I can never finish a regular sandwich but the unfinished half makes for great leftovers! Bonus points for jalapeño chips and having unsweetened iced tea! Jersey Mikes remains my favorite fast food sub place! This location does not disappoint.

kayla, Andy, brian, shelly are all amazing workers and have a great attitude. great team members…read morewho always communicate with each other

This was a random pick while on the road and it did not disappoint. This was our first time and…read morewon't be our last. The outside of the restaurant is not what I expected for a local burger place, very cool look with brick and wood. It was noon on Friday and they were busy, but the line at the counter moved quickly. The gentleman that took our order was very friendly and welcoming. We both ordered the bacon cheeseburger meals. The total was about $24. Our food came out pretty quickly and the fries were hot and fresh. The bacon cheeseburgers were hot and fresh and had good flavor. The inside of the restaurant was clean and well stocked and the restroom was clean and stocked. Overall nice experience.

Local to Rockford area, beef a roo is a local chain. Of all the times that I have been in Rockford,…read morethis was my first visit. I would describe it as a cross between Burger King and Culvers. My husband recommended the burger and cheese fries, so that is what I went with. A Jr cheese fry is plenty! The burger was a little condiment heavy. I would return for a quick meal in the area.

ordered through drive-through . our sandwich had no top bun. staff thought it was funny…read more no problem, I can make burgers at home . i'm pretty sure the manager was high . this isn't the first time that the cook has messed with our food when we ask for extra mayonnaise or anything else.

Food was exactly like me ordered our burgers (no tomato, add ketchup and sub cheddar). Hubby had…read morechicken strips with fries and my mil and I had onion rings. We also had 1 malt and 2 shakes, although it would have been helpful to know which one was the malt since they all looked the same.

What a gem! We were headed to Minnesota and stopped for lunch. The service was impeccable! The gal…read moreAt the register made recommendations and was friendly and bubbly. The workers seemed to be enjoying themselves which made the strip mall interior feel festive and alive! We ordered the cheesesteaks and fries. The bread on the Sammy was soft and toasted to perfection! Yummy fillings and the meat was tender. The fries were solid. The lemonade was Amazing! I'm certain I'll be thinking about the whole thing tonight around midnight- wishing I ordered one to go!! Great lunch spot- far exceeded our expectations!!! So yum!

Well I just went there placed a to go order for two chicken Philly one no mushrooms and jalapeños…read morewent we got home the steak Philly. Tried calling and the put on hold for at least 10 mins hung up the because I got tired of waiting now there phone is off the hook so it goes straight to a busy signal. Not a good way to run a business!

We stopped in after a Ice Hogs game for a little late night snack because it was close to our…read morehotel. We were greeted after several minutes and placed our order at the kiosk. It had been many, many years since I had been to a Steak 'n Shake so I was unaware how ordering happens. No big deal. We placed our order and found a seat. The restaurant was pretty clean except for the drink area... ugh, the drink area... the QR code thing to get a drink is completely stupid. Seriously, are they afraid someone might get a little extra Diet Coke in their cup or is this their way of getting customers to buy a more expensive shake? The food was good. I got a cup of chili and it was exactly how I remembered it. Two people in our group got chicken strips and my husband got a burger. Everything came out hot and the fries were pretty good (this is coming from someone who doesn't really like fries unless they are scalding hot). We have been back to Rockford for several Ice Hogs games since dining at Steak 'n Shake but we have skipped it for other "snacks".

I have to admit, growing up on In-N-Out burgers (one city away from the first one!) and…read moreexperiencing burgers all over the country, it take a lot to impress me! In this area alone I've had Culver's, Beefaroo, Freddie's, Tom & Jerry's, Aero Alehouse, etc.... And the verdict: Exceptional! The flavor is off the charts! It is as good a burger as I have had anywhere, as in NOTHING BETTER! I had it twice in two days. The only way it could be improved for my taste would be to squash it out more and caramelize the edges like Freddie's does.... I will ask the nice guy running the grill to do it next time... but as far as the bun, condiments, burger flavor it is a 10/10. The prices are also super reasonable! Double cheeseburger and fries, $5.99! That's 1/2 pound of meat. Now for the new beef tallow fries??!! I couldn't tell much difference other than a little more golden brown. My son said he could taste a hint of beef undertone..... They are good, super thin. I didn't realize they had a Steak 'n Shake season salt until mine were gone. Next time. Super friendly atmosphere. Highly recommend!

First you got my order wrong then I walked in with my keys set him down next to me as I'm paying…read morefor my order and my keys disappear I asked you guys to look at the video and you won't fucking do it so I end up spending like $200 and still can't find my fucking keys !!!! I feel like you all planned this

Very good food great customer service the one on rockton ave was the best service would definitely…read morerecommend

This place was tasty and good! We went here today for lunch in Rockford…read more The Italian sandwich has Capicola, Mortadella, Pepperoni, Salami & Provolone Cheese on a white bread, Potato Chips, and a drink! Is a good choice to have! I'll have to keep my eye out for all Potbelly location in Illinois!

Just a word if caution. When reviewing offers thru GRUBHUB, read CAREFULLY. The $20.00…read moreORDER must be items before the extra sub. You must enter selections for 2 sandwiches of the same type and at CHECKOUT GRUBHUB subtracts the cost of 1. Do not expect to see 1 additional free sub to show in order details.