Horrible experience. Walked-in to do some laundry. When I walked in, four girls were doing laundry…read more I dropped some money $275 on the ground and before realizing, one of the girls there picked it up, gave it to another girl (whom I think is the owner) I'll have to go back and ask for camara footage to confirm exactly witch girl claimed it was her money and walked out. No one mentioned anything, until I asked some of the girls. Be careful with this place, extremely dishonest people. Even with a room of what seemed like good women just doing laundry.

Super unethical business practices. They have no prices posted anywhere. I dropped off two sets of…read moresheets, two bed blankets and one duvet cover and it was $420. After saying how ridiculous this was they dropped the bill to $320. Horrible experience. I would never recommend going here. They do not spot treat, they take terrible care of your things and they are very overpriced. When discussing the price they charge, they responded "it is Carmel". Way to rip off the people of Carmel! They wouldn't even provide an itemized receipt. I guarantee if you ask for the price up front, you will choose to go elsewhere. For these prices they should be ironing the items too. Plenty of other options with far better business owners. NEVER AGAIN.

Best laundry mat in TOWN! All washers and dryers work very well. Prices are reasonable! Although…read moresometimes customers get lazy and don't clean up after them selves which is disappointing. But high majority of the time the staff does a GREAT job keeping the laundry mat clean and debris free.

Clean and well maintained parking is a challenge if you're in the height of the day, other than…read morethat, it's all good

Beware! I've been a client there for years, but new management is horrible. They burned my pants,…read moreclearly down the seam where they were ironed. Manager said they were sunburned and refused to take responsibility. Also, they now staple the ticket to your clothes.

DO NOT TAKE YOUR CLOTHES THERE!!! This was the second time…read moreI had my St. John jacket dry cleaned. The zipper pull is missing some crystal strands and gold chains. They tried putting what was left of the crystal strands back with a makeshift cheap wire. I feel like the wire will rub against the fabric ruining it. The female at the front 1. Tried to blame it on the number of times dry cleaned--once I told her this was only the second time dry cleaned ever she then 2. Wanted me to call St. John to tell them the zipper pull was made defective??!!!--I told her she was incorrect as the zipper pull was what attracted me to purchase this jacket and it was well made. 3. She then said "maybe someone in the back did it. I will tell the manager"--she is the owner. "She said what you want to do?"--I told her not bring anything here anymore!

This review is for the Sudz Monterey location!…read more This place is SO awesome. The owner was working today, and she was so helpful and sweet. It was my first time there and she made sure I knew how things worked. The machines are really nice quality and don't leave any funky smells on your clothes like some laundromat machines do. I was able to wash my really big bed comforter for ten bucks which is a pretty good value I think! At other laundromats it's cost me $12 bucks just to use the larger washing machine so I'd say this is a steal. The place was clean too and you can use their card system, or pay with cash or credit/debit. Nice location too, just off the highway near Del Monte Shopping Center. I'll definitely be back again!

I called and was told it was $2.50 per pound. When picking up my receipt and it says $17.50…read more Minimum purchase order $17.50. I probably bought in 3 pounds of clothes in assuming I'd be charged around $7.50-$10. Nothing was sad when I dropped my tiny bag of laundry off. This person could've added a little bit of value to their business seeing I was a new customer by telling me there's a minimum charge order price when I brought in a tiny bag of clothing. When I picked my clothes up on Sunday at noon, the young lady was pretty blah. She told me $17.50. I was surprised, but I gave her a $ 20 and said you can keep the change. She replied "do you want to receipt?" I said "sure and thank you." And then just silence... grab my laundry and walked out. How difficult is your job? Are you that unhappy that you can't be polite?

Kind of a pain in the butt to do laundry here. Dryers are not super hot so expect that part of the…read moreprocess to cost you more.

This place is horrible. To begin it's expensive. Most…read moremachines are out of service and most eat your quarters up with no credit. The bathroom is "closed for health reasons" and if you do your laundry on a Sunday there is no office hours.

Attendant was very friendly welcoming us in. Very helpful and knowledgeable of the facility.read more

Place was neat and clean however put a $10.00 bill in their coin changer and you get $9.50 back…read more How do I know, because the wash machine says $4.75 and I ran two machines for that price and had no money left. Hahaa! At lease steal from me in a way that feels like it's a mistake.

In the middle of a golf trip had to do laundry, I arrived at open, safe, and peaceful and clean…read more Thanks

I have mixed feelings about this place. It's clean, there aren't a lot of people asking you for…read moremoney, it has 2 old school arcade games, and most of the machines work. Every time I come with out fail one machine doesn't do what I expect it to. Today for instance I did towels and some darks. The towels went into a super washer and they got clean. My darks went into a double wash and they did not. The driers are hit or miss. My towels are taking for ever even tho I split the load between 3 driers. My darks dried so fast I thought the drier was a super drier so I put some of my towels into that unit.... As I am folding my darks I smell them and they do not even smell like tide. They don't smell DIRTY but they certainly don't smell fresh and clean. This happens usually with one load every time. I can't explain it. Another thing is they are wrinkled af. In my experience clothes should not come out of the drier wrinkled... I mean I used to put wrinkled clothes in the DRIER to quickly UNWRINKLE them. So I don't know. I will try one more time next week before deciding to go some where else. Reg wash $5.25 for the smaller machines. And up if you want a better wash. $8.75 for the super washer. Drying is $0.25 for like 4-7 minutes depending on temperature. My towels have been in for going on 45 mins now I want to say. Maybe it is just me.... ‍

Top notch service. I brought a load of sodden towels after a flood in my home and they washed and…read moredried them all for a reasonable price, and turned them around in less than a day! Can't say enough good things about their fluff and fold!

I have been a loyal customer of this laundromat for a VERY long time, but after my recent…read moreexperience, I will not be returning. I came in with six or seven loads of laundry, so I was constantly moving between machines, loading clothes and adding detergent. I had only been there for about 20 minutes when the owner approached me in a very casual, unprofessional manner and asked if I had clothes in one of the washers. He pointed toward the front of the laundromat and said someone had pulled them out because they were "just sitting there." I told him those were my clothes and explained that I was the only person handling several loads. With only two hands, it naturally takes time to get detergent into every machine. I had already added detergent to that washer, and instead of taking a moment to ask the customers in the building if the load belonged to anyone, someone removed my clothes with the detergent still all over them. What disappointed me the most was the complete lack of accountability. There was no apology, no acknowledgment that what happened was wrong, and no effort to make the situation right. Instead, I was questioned about what time I arrived and whether I had even been inside the building. Ironically, he even admitted he had seen me when I arrived, which confirmed that I had been there the entire time. To make matters worse, I had stopped at the store beforehand and only had enough money to buy a small bag of detergent powder. That detergent was mostly wasted when my clothes were removed from the machine, and I was left with the inconvenience and expense of having to figure out what to do next. If a washer contains clothes covered in fresh detergent, the reasonable thing to do is ask the customers inside if the load belongs to anyone before removing it. Assuming it was abandoned without making any effort to verify ownership is unacceptable. I was so upset that I took my wet clothes to another laundromat to finish drying them. This experience showed a lack of professionalism, respect, and basic customer service. I also can't help but think about how frustrating this would have been for someone who is elderly, disabled, or doesn't speak English fluently. Situations like this should be handled with much more care and consideration. Unfortunately, I will not be returning, nor will I recommend this laundromat to others.