Food was good. The service was amazing. Had a birthday dinner for my daughter. The decor was exciting and colorful. The drinks were whimsical and tasty. read more

We chose Sugar Factory Detroit to celebrate my son's birthday, and unfortunately the entire experience was a flop. First issue: our reservation was canceled through OpenTable, which already started the night off poorly on what was supposed to be a special occasion. The food was extremely disappointing. The fish was inedibly salty, to the point no one at the table could finish it. The drinks were just as bad -- watery, with all the candy sitting at the bottom, offering more for looks than taste. To make it worse, there was no dry ice, which is a big part of why people come here in the first place. Everything was wildly overpriced for the quality we received. For a place that markets itself on experience and celebration, it completely missed the mark. This was meant to be a fun birthday dinner, and instead it was frustrating and disappointing from start to finish. For the price and the hype, we expected much better. read more

Sugar Factory - Watery , smoke-less weak drink! - American Near Me - Detroit, Michigan

Super slow...waited for 45minutes before got my hot chocolate. Moreover, i had been told that the one i ordered was actually out of order... Not a pleasure experience. read more

Wow, where to even start? Came here for dinner tonight for a friend's birthday. There is no fun environment. The restaurant is empty all the drinks. All of everything you see advertised it's not happening. The restaurant is dirty. The food is substandard and overpriced. They were out of the ducks that come with the rainbow sliders. The candy area was closed down. How can you be sugar factory and not have the candy store open for the kids? Also, the bathroom doors were completely disgusting. This place will not be around in a few months read more

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Made a reservation for 2 on open table 5 days in advance for 6:45. At 6:10 we showed up early and just let them know we were there, but no rush. At 6:45 we asked if our table was ready yet and they said no but that they'd text us when it was. We left at 7:15 without a text. As I'm writing this review, I still have yet to receive a text lol. Management - Don't allow reservations when you clearly can't handle them. A reservation is not a wait list. I shouldn't have to wait a half hour to HOPE to be seated. Awful service: 0/10. Will not be giving them a second chance to redeem themselves with these prices/service. Big yikes. read more

Went here with my friend and her son after the Susan G. Komen Race for the Cure. We split a milkshake and a non-alcoholic fish bowl. We probably only needed one. They were huge!! Our server was very kind and he took good care of us. The place is very cute inside. Well decorated and clean. We had a great time. read more

Sugar Factory - American Near Me - Detroit, Michigan

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This place lives it's name. It's all sugar all the time. We took the girls there as an experience day downtown. The cake and milkshake made their eyes light up, and then later on made their stomachs ache. The perfect outcome for a day based around sugar. I will note, the prices are definitely on the higher side. I feel like they're probably playing on people like us who go for the experience of it. read more

Sugar Factory - American Near Me - Detroit, Michigan

Nice and fancy restaurant part of the chain in Vegas, very wide menu with many options, sweet hot cocoa drinks and shakes, and pretty good rainbow (bun) colored sliders. Service was also excellent. In the Campus Martius One building which is also very nice. Check it out! read more

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Absolutely horrible...THIS was the "blue cloud"...uh no this is the green swamp. That had no liq btw. Waste of money AND time. We ordered an appetizer and this drink. Took 50 min to get them...and both sucked. It was literally green pineapple juice. The shittest survive and way overpriced. I went here like 3-4 years ago and it was so much better. Idk if management changed or if staff just doesn't come to their shift but it showed. 0/10 all around, we will not be back if you paid me. Not to mention our table was dirty when we got seated and the floor was horrible as well. Ghetto read more

Sugar Factory - American Near Me - Detroit, Michigan

One of the worst restaurants I have ever been to. I really wanted to like this place and the ambiance is beautiful and whimsical but with the number of amazing options in downtown, this place really fails short in so many ways. The worst parts were the EXTREMELY slow and rude service, and the mediocre food at outrageous prices. We were a party of 4 and we were sat at 6:30, our reservation time, and we did not leave until after 9:30. Ridiculous. Unless you are having a big party and doing the whole entertainment experience, I do not feel smaller tables get the same quality treatment. And they automatically add 20% gratuity which I feel the service majorly lacked and the wait staff doesn't feel like they have to provide good service. I called after my visit to speak to the manager and was told my contact information would be passed on, and I never received a call. I will never go back! read more

Food took 45 minutes to hit the table, did not bring the soup out before the dinner. Did not check on us while we waited we had to ask for more water and our regular drinks.. The food was Luke warm tasted okay. One of our dinners didn't like her dinner because it was cold. read more

Sugar Factory - chicken Parmesan for two - American Near Me - Detroit, Michigan

Well, it's not even comparable to the hype that surrounds it. We had a Thursday reservation for a birthday. Honestly the menu is ridiculous, which is part of the allure, but none of the ludicrous food items are as good as their price points. And besides being a 1:00pm reservation and there only being one other party of people who were on the tail end of their dining experience, the service was excruciatingly slow. I'm not even sure it was worth a one time experience, but it's definitely not worth a second time. read more

Where do I begin? Came here to celebrate my partners birthday. She had a great time which is all that matters, but It was a very mixed experience for myself. Small delay in getting our table, though it was a busy night and we were ten minutes late for our reservation. Totally on us, very forgivable. When seated we were put in a busy travel corridor when much more accommodating or confortable tables were available. My seat was also uneven and wobbled alot. This speaks to much of the restaurant itself, it's all very well polished on the surface but it can only hide its age and wear so much. Broken, half working, half legible neon signs that probably once said cute things. Broken tv monitors that probably once held displays of beautiful landscapes, wobbly chairs and tables. They have a "candy store" but its charm is marred from the dozens of empty shelves and inventory boxes not put away, detracting from any would be ambiance. We started with one of their hawaiian punch "famous goblets", essentially a fishbowl cocktail for two or more to share. Rather pricey at 46 dollars. But the presentation was mostly nice. The dry ice is always a cool effect but upon integration bubbled over and our server had to use multiple napkins to wipe it up for us and We werent given our collectible rubber duckie garnishment either. They also have so much ice you cant even get to the last third of your drink without a fight, and a flimsy straw is your only weapon. It was ok, but ive had much better for less without all the mess. Again, my partner got tipsy and enjoyed herself. So, all good. At that price I let her nurse it and just sipped my water since I was driving anyways. It was our only drink. For food we ordered a flight of rainbow sliders. It's five sliders with a rainbow array of colored buns. They are supposed to include onions, cheese, and signature sauce. They arrived after 40 minutes overdone, lacking any "signature sauce" (they never define in the menu what it is), some without cheese and very few if any onions. The "onions" we did have seemed like the overun of onion ring batter they fished out of the fryer. I wouldn't recommend. The sliders themselves were also much smaller than the buns leaving a rather bread filled experience. I would hoenstly rather get a crave case from white castle. The kitchen did include the rubber duckie garnishment unlike the bar though. We also tried the mac and cheese pops. I will say these were quite good, but the included bed of marinara sauce while very tasty, was woefully lacking in quantity to be a meaningful dipping sauce in any form. Thankfully the tomato bisque I ordered was very tasty and proved a wonderful substitute. Though I had to hunt down a staff member to even get a spoon to eat it with and that took almost ten minutes even in our busy corridor. I also ordered a steak sandwich with fries. The bread was good, but the steak was like the sliders.. horrendously overcooked, very little cheese or onions, very heavy on the mushrooms (also overcooked and burnt). The french fries were spot on but they're also just french fries. Much rather would have some fresh ones from mcdonalds for a fourth the price. The tables also have no salt or pepper so you cant even attempt to season something to your preference. The only thing rewarding about this place to me, is the stuff that had sugar in it. Which makes sense given its name. The birthday milkshake my partner got came very well prepared, was extremely decadent and delicious and the presentation was fantastic with birthday sprinkle glass and the entire slice of rainbow cake garnishment on top of it. Its impressive if a little hard to practically manage. The cake was top notch and very creamy and buttery and smooth, and the milkshake equaled it. 6/5 there. They also brought her a nice strawberry and chocolate ice cream sundae with a big showy sparkler that drew a lot of attention and the staff sang us a nice song. It made her very happy. Overall, this probably was a good place before and I do think the service staff "try" to maintain that atmosphere. (I use quotes because italics isnt available here on yelp.) Our server Kit-Kat (yes you read that correctly) was overall very attentive and thoughtful. I saw some servers really get down on the birthday celebrations for the larger groups. That was fun as well. Though it did get almost dance club level loud at times. Three servers also went out of their way to graciously compliment my partner and I for her beauty, her style, and my attire. (Not in a weird way, very nice to us to hear such things unprovoked) That being said they do charge even small 2 person tables a mandatory 20% excess gratuity of which 3% goes to the restaurant and 17% goes to servers. read more

Sugar Factory - Steak sandwich and fries, mac n cheese pops, Hawaiian punch cocktail goblet, and rainbow slider flight. - American Near Me - Detroit, Michigan

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Our server Jekuah G. said that they were out of the food options that were on the menu that we came specifically for which was the SF Rainbow Sliders & the Signature Goblet Drinks. However, after we order different options we see another table section with the sliders who got there after us. Also, the server had an strong foul odor on him every time he came to our table we would smell mildew odor as if he may have worn his Christmas sweater a few too many times before washing... He forgot most of our orders I lost my appetite & wanted to leave but I stayed due to the children wanting to stay. Honestly, the overall experience wasn't horrible it was just our server. The restaurant was clean & the food wasn't bad I think next time we do go we will just request for a different server if we see him there. read more

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We went for Valentine's Day...my first one with my love and it was a heck no... Honestly don't know if I would go back... They need to make sure their staff isn't having TOO good of a time while at work. Our waiters SMELT like they a better time than us...as they were louder than our freshly made food. Our waiter never came back EITHER...the manager checked us out and didn't even apologize for horrible service. The service honestly was not great at the slightest. We could smell the fun off of some of the waitresses...and ours had the side effect of forgetfulness, not coming back ever, seating us in the wrong area (they were advised to move us as a beautiful booth was clearing out and forgot about that too...) , leaving us without drinks for over an hour, forgot my sauce for mg food after being asked twice about it, and not once were we ever asked if the food was good once it was delivered. When we ordered our food, we asked for a side dish that we did not receive. We saw our waitress when she sat us at the wrong table and when she partially listened to what we ordered. read more

Do not eat here. Too expensive, food and service were terrible. Staff was clueless about the menu and the bartenders didn't even know how to make their specialty drinks. The smell of Marijuana coming from the kitchen speaks to how bad their food is. Our waiter was shady and didn't let us know that 20% service charge was put on the bill (for 4 people) which is ridiculous and then asked us to give him his tip in cash. So needless to say we double tipped him. I'll never go there again. Called to complain to no avail. read more

Our service was super slow. They didn't have any sliders available, so we didn't order any food. It took more than 60 minutes to deliver 4 shakes to our table. The shakes were average especially considering the price and there were only 4 other tables with people at them. read more

Go to sugar factory for your birthday celebrations! We had an amazing time at the sugar factory last night for my partners birthday! Our waiter, Peter, was very knowledgeable about the menu and made the whole celebration very special! We will definitely be back! read more

Had this delectable dessert at the factory tonight. Thank you for the lovely service. I'll be back soon. Ambiance -- fantastic. Much love, Jeffrey. read more

Sugar Factory - Peace, love, and happiness. - American Near Me - Detroit, Michigan

Went for grandsons birthday 4/18/26. Saturday night place was empty. We spent $1000 (16 of us). No kids menu, warm beer no ducks for rainbow sliders and no pink slider buns. Worse was filthy restroom, women's door was dirty and restroom smelled like urine. Disappointing, bad management. Jane P read more

Not from Detroit and picked this spot on a whim. One word, Lit. I have to give it to them, the energy is top notch. The service was cool and food came fast. Atmosphere is cool for kids too. read more

Disappointed in service and lack of sliders. Seemed to be short staffed! Extremely slow service.

I hate to even have to write this review, but a closed mouth never gets fed. My family and I recently visited the Sugar Factory in downtown Detroit to celebrate my niece's 17th birthday with a party of 20 guests. Unfortunately, from the moment we walked in, the experience was disappointing on every level. The customer service was awful and uninviting, the restrooms were nasty with broken mirrors and the atmosphere was dead--hardly any guests, which probably explains all the poor reviews. Our waitress rolled her eyes when we asked for a straw, and it was VERY obvious she didn't want to be there. Staff training and customer service need serious attention. We ended up leaving before ordering to spend our time at The Cheesecake Factory instead, where we will be treated much better. I hope the manager or owner sees this and reaches out. I'm highly experienced in staff training and would be glad to help improve things rather than see this place continue to fail. Let's do better Black America. read more

We were in Detroit for a show. We had allotted about an hour and a half for dinner which we thought would be plenty of time. How wrong we were. It took almost an hour for all of the food to come out, and it all came out in increments, with almost 20 minutes between our 3 entrees. It was almost as if the chef was physically incapable of making more than one meal at a time. The other two people I was with were asking for boxes by the time I had my meal. The final entree came out, without its side, about 10 minutes before we had to leave. We asked for the bill and our waiter came back about 7 minutes later with the bill and the missing side of fries. It's not like it was crazy busy in there either. There were probably 4 total parties in the entire restaurant. Speaking of food, the food was terrible. I had chicken tenders from Speedway the other day and they were better than the ones I had here. The one point I'll give them is they make a really good flatbread. Everything else we had was passible at best. In conclusion, I would recommend eating somewhere else, unless you really want to wait an hour for a flatbread. read more

We started off with the coconut cream martini and the Oreo cookie dream martini. Presentation for the drinks was a 1/10, they did not look like the pictures online or on the menu at all. The coconut cream martini tasted amazing but the Oreo cookie dream was kind of questionable. For food we ordered the spicy spaghetti à la vodka add shrimp, 6/10 & the big cheesy burger 9/10. The restaurant itself is pretty cutesy but the bathrooms were pretty dirty. Our waiter wasn't very attentive and seemed to be possibly under the influence of some kind of substance. They were also out of many things we tried to order which was an inconvenience but we understand. We determined we will not be repeat customers unfortunately. read more

SO GODDAMN LOUD. There were little kids there and I was seriously worried about hearing damage. Our ears were ringing for awhile after leaving. I love going dancing and to concerts but I've never experienced anything like this before. How does this place stay in business? Overpriced menu and the novelty. Dirty tables, broken chairs, missing flatware, and staff that was nice but seemed dazed and confused most of the time. Order was messed up three times. Decor was missing bulbs everywhere (including the bathroom) and the store looked like it was going out of business or something. Is this what happens when tip is automatically added ahead of time? I wish I checked Yelp before coming. $88 for two chicken sandwiches and a quesadilla. read more

Sugar Factory - $88 for two chicken sandwiches and a quesadilla. - American Near Me - Detroit, Michigan

when we walked into the building they immediately asked "do you have a reservation" and when we said no they just walked away? But when someone else nearby said they had a reservation they got their order taken immediately! We had to wait 25 whole minutes to get asked what we wanted to drink. when we ordered our food it took 35 minutes to be served! the menu prices are utterly ridiculous! 175$ for a 24 karat hold burger! 10$ for a small little baskets of fries. The restaurant smelt like soap! There was a baby crying so loudly that I could hear it when I was exiting the building, instead of telling the child to quiet down they were encouraging the child? every time the child cried the atmosphere would become very awkward. everyone would just stare at the kid in silence. We asked for a stary at the bar and the bartender didn't even know how to work the soda machine and they put Mountain Dew in the stary. I do NOT recommend coming here unless you are prepared! read more

The best thing about my experience here was the food was good and hot. The service was terrible. The drinks lacked what made them fun and they seem to rush you in and out, despite it not being very busy, not offering another drink and with service being bad and the place is expensive, they automatically tack on a 20% tip all in all I will not be coming back read more

Fakey fancy. We went for lunch on a Monday and the place was fairly dead - 3 other tables around us were filled, but this is a huge space. It's very cute and I can see it's Instagrammable; there are lots of places to take selfies and a huge video wall with celebrities on red carpets, that kind of thing. But the dishes (at least at lunch) are plastic, and my plate was dirty. In addition, I had a hair in my fries. No bueno. I didn't mention it to the servers - there appeared to only be 2 working, and they were busting ass. I didn't want to cause a fuss - I just didn't finish the fries once I noticed. if I had been coming out of my own pocket for this meal, honestly, I would have left. Dirty dishes just aren't a good look, and I should have known after that. We had chicken sandwiches - I had the buffalo chicken - and it was ok. The bun was nice and fresh, and the sandwich tasted pretty good, but the fries could have been fresher, and I'm sure this was a frozen chicken patty refried, or at least that's what it tasted like. The service was actually quick and pretty good, so I don't mind the 20% gratuity automatically added, but you may want to note that. Overall, a good place to catch a nice-ish quick lunch in an hour, but check your plates and food for cleanliness. I worry that this place is too big with the most ridiculously large menu ever, and it might not last with other upscale restaurants in the area. This place seems to be marketed as "luxurious," but that's not the vibe I got with plastic plates and glasses. I wouldn't rush to return, but it would be fun to maybe just have drinks or desserts or a milkshake at the bar - it's a fantastic view! read more

Sugar Factory - Buffalo chicken & fries - American Near Me - Detroit, Michigan

Sugar Factory was the perfect "date" spot for a girls lunch sweet 16 birthday! We had reservations- and we were treated like royalty. Our server, Onas, was amazing! He was prompt, friendly, and made the birthday girl's day very special. We opted for some fish bowl cocktails- over the top amazing. Of course we needed some French fries to cut that sugar buzz, followed by the fireworks ice cream served to the birthday girl & friends. We will definitely be back! Remember you are paying for an "experience" and not just dessert. Bring your A game, dress to impress, and bring your black card! read more

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My friend was dying to go here for her bday. I had never heard of it so I started to read up on this place. It had terrible reviews so I tried to talk her out of it. She insisted we go, so we did. First let me say this restaurant is an experience and it's not for everyone. It's super cute and decorated in a very fun way. The music is loud and it's mostly hip hop and rap so if that is not your thing then maybe don't go there. The waitstaff will break into a dance at any moment for certain songs and they are amazing and fun to watch. This may mean your server will have to stop what they are doing and go dance, so you might have to wait a little longer for whatever you wanted. It's all part of the experience. We were there about 2 hours. If you're in a hurry to get somewhere after dining at Sugar Factory this restaurant is not for you. The meal will take a long time. These servers are dancing and serving and working their butts off. The menu is huge. They have something for everyone. The food is very basic. You're not here for a culinary delight. You're here for the show and the experience. If that bothers you this restaurant is not for you. I got a burger and fries. It was nothing special. It was edible and I was fine with that. My bubbling drink with the dry ice was fantastic! It was pretty, delicious, and fun! The giant bowl of ice cream we got was soooo delicious. Next time I would just get a drink and a dessert. The bathrooms were disgusting and that I cannot put a positive spin on. There are no excuses for a bathroom being that dirty in a restaurant. All I can say is this place is a lot of fun with tons of energy and positive vibes. I loved it. I will be back, but I can see how it's not everyone's cup of tea. read more

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giving this place one star is being very generous. This is the worst experience I've had at a restaurant in a long time took forever for to come by to take our order. The food was worse than terrible. The prices were astronomical. I wouldn't recommend this place to my worst enemy avoid this at all cost. There are so many good restaurants in downtown Detroit. This is not one of them. read more

Waitress was amazing, hard worker, going to school and slinging drinks! Food was good, had an issue but was corrected promptly!! read more

Sugar Factory - American Near Me - Detroit, Michigan

Everything was great! Service, food , atmosphere!!!! Kayla was great and courteous We will be back read more

Food was meh. They wouldn't seat us until the entire party of four arrived, didn't offer a seat at the empty bar, and restaurant was empty. No water refills, a lot of what we wanted was out of stock, one member of our party didn't even get their food. Everyone else was done eating so we just canceled the order. Mandatory 20% tip. I could go on but there is a character limit. Don't waste your money. read more

PSA I am not a food critic but just wanted to share our experience. Today is Labor Day and also our anniversary. Unfortunately, quite a few desired restaurants in Detroit were closed - so I decided on Sugar Factory. My wife had previously had a great experience in the Sugar Factory Dallas - so I said why not. Our reservation was made for 7 pm - we arrived at 6:45 to an almost completely vacant restaurant with the exception of a large party that was ending. However, there was no host or hostess to even greet us. I see a guy posted in the inside of the restaurant who I assumed was an employee. I walked towards his area - made eye contact and he didn't even acknowledge me. So I head back to the front with my wife and son and wait for someone to greet us. Finally, around 7:02 - the same gentleman who previously made eye contact with me, asks us if we are dining in. Immediately wanted to say no and walk away (which I should of). However, we decided to stay with our reservation. The waitress finally comes over to our table (7:10-7:15) brings us waters. We quickly realized that this restaurant was working with a single server - she was definitely working hard. However, we finally ordered our food and wait. I ordered a Cajun chicken pasta and my wife ordered a sampler. Our food arrived - well my pasta arrived first around 7:48 pm. My wife's order arrived around ten minutes later. Food review - the Cajun chicken pasta was good. Not great but it was good. My wife's sampler consisted of fried mac and cheese, wings, chicken tenders and fries. The fried Mac and cheese was absolutely tasteless and tasted like the Mac and cheese was made a lot earlier. Wings were actually pretty good, chicken tenders and fries were eaten by our 4 year old son. However, the fries were pretty bland - lacking flavor and seasoning. To say that I was disappointed, would be a huge understatement. I legit feel like I failed my wife and son by bringing us to this spot. We finally get our check on the tablet and I realized a sizable difference in the subtotal and total (they added a 20 percent fee which I confirmed when asking the waitress). That part felt intentional - as if they are hoping that folks bypass that and add an additional 20 percent tip - which is the minimal we normally tip. Additionally, I decided to use the restroom before leaving. This restroom was poorly lit and required my flashlight on the phone. I promise I'm not a senior citizen lol but yes it was badly lit. This place should have been closed for the day. They simply didn't have the staff needed to run the restaurant. I feel bad for the waitress and all the folks who came in after us. Needless to say, this place was simply a Big Disappointment! read more

I paid nearly $30.00 for two hot chocolates which still had powder at the bottom of the cup. The hot chocolate I wanted was not available, and I wasn't told until ten minutes after waiting for my child and my hot chocolate. We waited over twenty minutes altogether for two hot chocolates, and in that time watched multiple employees settle in the carry-out area, discussing their upcoming work shift (and handing out phone numbers) while actively ignoring us. I almost asked to cancel the order and get a refund, but since my child was waiting we stuck it out. We won't be back, hot chocolate over by the Campius Martius ice arena is less expensive and the same quality with much less attitude. Also- the carry-out area is a mess. The price for goods does not match the quality or aesthetic . Lastly- it may be worthwhile to find some photos of celebrities who aren't going to be on Diddys part y list. read more

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Got here, sat down. Waited 10 minutes for water, it gets here... gets dropped on us. Then waits 10 more minutes to get the rest of the waters. Then after water... wait another 10 for our order to be taken. Then after another 30 it gets here. Hot chocolate... definitely Swiss Miss. Cookie Monster shake... stale cupcake, stale donut, hard cookie. Other hot chocolate... stale churro on top tasted like a dog treat. After we all powered thru the drinks, the guy THEN came out to bring the nutella which was supposed to be on the side. Hell nah never again bye. Oh wait, force us 20% gratuity after I just wrote this. Comedic timing adding an extra star. read more

If possible I'd give a negative review! Overpriced! Atmosphere is for kids. Told items were out only to see them appear on the tables next to us who were seated after us! Drinks tasted like soap & we were told they couldn't take it off the bill but had to order another. Saw waitress licking her fingers while delivering ice cream. There's so much more negativity! For the record, our waiter was great! He was only telling us what the kitchen/manager was telling him. For $$$ restaurant... PLEASE go to a highly rated restaurant & enjoy what a $$$ establishment should provide!! Party of 7 & we ALL felt the same!! Also, we saw a party of 10 get up & walk out after all their food was served! They left it all on the table! I'd bet anything the food went back under the heat lamp to be served to the next clueless customer!! On the plus side, we had fun discussing how horrible this was & how we would continue to talk about it at future upscale restaurants!! Will NEVER go back here!! EDIT TO ADD: Location - Downtown Detroit read more

Came here for my birthday dinner, and was nothing but disappointed. I sat down at my table and no one came up to greet us. The hostess came over and apologized because she had told the servers we were there, but no one came. About 20 mins later I ordered a cotton candy cosmo and the waiter brought me back a drink with green things floating in it along with random candies on a stick because, "we didn't have any cotton candy so I just put random stuff on there." Just overall a horrible experience. Not a single person working here seemed like they wanted to be there. read more

Sugar Factory - American Near Me - Detroit, Michigan