I would leave no stars if it was an option. Placed a few orders for gifts online and they cancelled my orders blubbering on about something along the lines of not participating in third party fulfillment orders, as we are not a wholesale company and are strictly retail. DO NOT USE UNLESS YOU WANT YOUR ORDER CANCELLED! read more

Horrible customer service. Don't stand behind their products. Rude and abrasive manager.

THis was by far the best experience I have ever had. Back in my hey day when I was 21 I was an avid snowboarder, nothing crazy but I had all my own gear. Over the past 15 years I have misplaced most of my stuff with the exception of my board. I went to Sun and Surf with my old 15 years old board and my guard up hoping that they wouldn't try to sucker me into buying a new board. I went straight to the front desk and explained to the lady (I can't remember her name but she is the GM and the sweetest woman I have ever met) I wasted to get back on the slopes but didn't necessarily want a brand new board before I got my feet wet and established if I still had it!!!! She quickly took me to a guy named Chris who let me know that the technology has come a long way but that he would be more than happy to wax and sharpen my board and assured me that this would be better than any rental I would get up at the mountain, bc that was my alternate plan if this old antique would no longer work. I told them today I def needed boots and pants. The GM immediately took me to the boot section and asked me my size. I told her ten and her eyes lit up she went upstairs and brought back these boots that were on clearance that were 70 bucks!!!! She laced them up and they were perfect. She fitted me for another pair but I was sold on the first pair. THey were great boots and the price was even better. I then went to get pants and this is where Donny came in. He helped me pick out dozens of pairs of pants and he kept bringing more and more pants to me while I was in the fitting room. He was so knowledgable and so helpful. The pants were also on sale!!!!! My experience here was so perfect I could not be happier. I am going back on Thursday to pick up my board, a new pair of mittens and goggles and Friday I am off to PA to hit the slopes. I promos you I will never buy my snowboarding gear anywhere else. THis place is heaven to me because I am shy and rarely ask for help and most of the time just leave places before I get anything done. Sun and SKi has my business FOREVER!!!!! read more

Absolutely terrible. I bought a pair of boots from them, and after skiing on them a couple of days I was having severe pains. I headed over to the shop and told them what was going on, so they gave me some heel raises, but this did not address the problem at all. On a recent trip, I went to a local shop in Killington, Vermont to see what they thought the problem was, and within a minute the employee did a quick test and me told that I was given a full size too large for the boots I have. I am extremely disappointed with the service from Sun & Ski (formerly Ski Shop), and I would recommend that people do not go there as the employees clearly do not have a grasp on what they are doing. Just for some background, I have been skiing for nearly 20 years and trusted them to help me find a terrain park specific boot and measure me correctly. Thought you should know that I wasn't a beginner who wasn't sure what he was doing. -Steve B read more

This place used to be called SKI STOP many years ago and I purchased 2 pairs of skis from them over the years. Same place, now part of a franchise. Decent prices, good service. HOWEVER, they apparently have a RIDICULOUS and illogical policy regarding not mounting your bindings unless you bring in your ski boot. This dopey rule is enforced by a very pompous and self aggrandizing "certified mounting tech" named PHIL. He will completely refuse to listen to logic and reasoning and insist on "inspecting" your ski boot. I get the emphasis on safety but seriously, how does this guy know if I own more than 1 pair of ski boots or if I decide to change boots after the bindings are mounted?? Does he stalk each customer and follow-up?? Nevertheless, he won't budge on this policy and in the process, takes himself a tad too seriously. I'm assuming he was probably the hall monitor in grade school. read more

If I can give this place zero stars I would. Been a long time client for at minimal 20 years. Had called about a week in advance and I had asked if the have skis and snowboards available for the following week and if I can reserve them. I was told yes we have them available but they don't take reservations to hold them and I could have to come in the day I need to pick up. So I went in with my family to rent them the day of our departure as I was told to do so. We went over to the rental counter after a few minutes the guy came over and said "do you have an appointment?" I said No when I called no-one told me I needed one. He then told me well then I can't help you. To make a long story short... it took about 10-15 minutes time and o then said to him you would have already been done and there is no one here. "Well I have a family coming in in a few minutes." So you asked to speak to a manger, again another 10 minutes and he says we have no appointments today come back Monday. Told him I don't need it by then and explained to him that we've been a long time customer and that I was not told when I called to see if they have rental stock for the weekend. He says well you can go to another ski shop, we can't help you. Was there about 25-30 min and there was no one there. They could have easily helped us but they were so fixated on having an appointment. Mind you during that whole time there was no one on the store and there was no one who walked in for and appointment either. Their mind mentality has gotten that they are doing you a favor while you are paying for their services! read more

Bought Rossignol boots from this shop and I was so pleased with the experience that I returned a couple days later to buy a pair of skis! The staff is knowledgable, friendly, and unlike many other ski shops around, they respect your budget and don't try to make the most possible money off of you, but instead try to match you to the equipment best suited for your needs. Highly recommend!!! read more

Just posted this on Google reviews, but the visit was so good, it deserves to be posted twice. Had a great visit to Sun & Ski tonight for their "First Tracks" sale. Patrick met us near the door and made some suggestions as far as rentals for my 15-year old daughter. Doug, in the rental area, was fantastic! He spent time speaking with my daughter about how she skis, giving full attention to her answers and set her up with skis, boots and poles. Britt, working in the clothing area, gave me some terrific advice on a jacket. Being not so tall, I scored a great deal on a boys Spyder jacket. Riki, at the counter, was polite and efficient in helping us check out, and explained the coupons and discounts that come with the rental. Everyone was helpful and friendly. It's our third year back for season rentals, they take great care of us and I won't go anywhere else. read more

I've been coming here ever since I can remember for all my ski and snowboarding needs. They always have a great selection of goods, but unfortunately everything is almost always at full retail pricing. You can usually get a better deal when you shop online, but for those occasions when you don't have the time to place an order and wait for it to be delivered, Sun & Ski is a great place to hit up. read more

It's been a while since I visited this store and remember it as Ski Stop. Guess there was a change in ownership. Looks the same at first but was sad to learn that the new owners aren't stocking the store with premium products like they used to. I was on the hunt for some goretex pro pants and was told that they didn't carry that line from either Patagonia or Burton. Granted the market for top end gear is limited but given the demographics of the surrounding area, I'm guessing there are more than a few folks willing to shell out the extra cash for powslayer or ak shells. Guess I'll have to wait till my next trip out west for the gear I'm looking for. read more

I had my monoski tuned up before a trip out west. All the work was completed on time and was quality workmanship. I'll be visiting again in the future. read more

I always go here for my ski clothes. They tend to run a lot of great sales and have great prices. They have a lot of other things too. Fairly recently they started selling outdoor furniture. I actually like it a lot. They also have GoPro cameras and much more. I would definitely suggest everyone to check them out. No I'm not affiliated with them in anyway. read more

I have been snowboarding for 25 years. I have never heard of a place taking off your bindings and handing them back to you in order to wax and sharpen your board. They also gave me a one week window. Not recommended. read more

I used to like to go there but now I have my doubts staff said that I could rent seasonal skis and exchange at anytime between skis and snowboard, change size but when I got there they said that we can't do it after it is used and they ran out of seasonal skis. They would not even compromise. This should had been explained from the beginning to the customer. Rules should not be made as you go. Rules should be set and told ahead of time. read more

We purchased several large outdoor umbrellas from Sun and Ski at the end of last summer. Our sales person (Diana) was helpful and knowledgeable about the umbrellas. We had shopped around at several other patio furniture stores and found Sun and Ski to have as good or better prices and the customer service was DEFINITELY better than the other stores in the area that we visited. It is one thing to provide good customer service when the customer is laying out money for a product, but the real test of good customer service is how they handle problems that occur after the purchase. We noticed at the start of the spring this year that one umbrella base was rusting because some of the material was chipping away. A few of the other bases were showing small signs of rust. The company that makes the bases wasn't very receptive to our concerns and said that the product warranty didn't cover the problem we were having. We called Sun and Ski and they immediately took on the responsibility of getting the issue resolved. Sun and Ski staff were considerate and recognized that we wanted our umbrellas ready for the start of the season. One of the managers (Brian) stayed on top of the issue and in relatively short order we were offered a solution that met our needs. You don't encounter this type of customer service very often anymore! read more

The staff here is great, I have been going here for about 15 years to get my ski stuff and my sons. This place has everything, skiing equipment , winter stuff, and in the summer it is a patio store. PS. There is a new manager and she is very nice, if your having a problem ask for her, Her name is Chris. read more

Not the same since it changed from being Ski Stop, but still the go-to place for ski equipment. Just bought boots & skis at great prices. Nolan & Phil did a great job fitting me for boots. They both really know their stuff and are able to communicate with you. No rush & at least 8 different boots during 2 visits until we found the right one. Can't wait for next season! read more

Stopped in on my way up to Vermont to get my skis waxed. The staff was incredibly accommodating and was able to do it on the spot while I took a look around. Would 100% recommend to family and friends, in fact I'll be back next week. I have my eyes on this Patagonia vest that I definitely don't need, but really really want. read more

Cannot say enough good things about Sun & Ski. I purchased patio set, large cantilever umbrella and fire pit from them. I dealt with 6 different employees of the store throughout my purchase process and each of them exemplified the best in product knowledge and customer service. Totally old school and I love it. Lightning fast response time to every question I had, answered every question, delivered exactly when I needed it, fair pricing, very high quality product, and they even set up and explained how to work the cantilever and fire pit. Highly, highly recommend Sun & Ski. I cannot think of one thing they could do to improve... when can you ever say that? read more

Well after years of not skiing, I have decided to get back into the sport. I know I have issues with uncomfortable ski boots so I made sure I went early on a day when there was no snow in the forecast. I was assisted by a new guy Alex, a little green but patient and he was assisted by the house expert Mike. These guys were patient with me as I tried on 10 pairs of boots until I found the right ones. They then outfitted me with the proper skis. They explained the technical aspects of the equipment as we went along and were as I said patient as there were no other shoppers in the store. This is the spot on Long Island to get your snow equipment!!!! You will pay full price here but they have quality stuff and have what you need. See you on the mountain.... read more

Poor selection and overpriced. I'm a beginner skier and was recommended here by friends. Picked up a few things because I was in a rush. I returned a pair of goggles I bought bc a friend lent me a pair and the kid who took the return told me that they had scratches on them. I hadn't even worn them, or even taken them out of the box! He told me that he inspected them when he sold them to me and that "they were sold without scratches" to me. When he sold them he barely even looked at them. It was embarrassing at the counter while he was actually making the return. Won't go back. read more

Ski Stop is amazing! My friend has a 15% club membership discount for being a student at Queens College (Yay!) so we ended up going here for our gear. The store looked closed from the outside, but upon entering the store, we were directed by a nice lady to the snowboarding department upstairs. There, Sarah helped us pick out everything we needed. We told her we were first time boarders and wanted really basic gear. She understood exactly what we wanted was very knowledgeable. We went with gore tex gloves, tried on like 10 helmets and ended up buying a sweet one which she bought herself previously, and got goggles in the same brand as the helmet so the fit would be perfect. She even told us about the clearance section when we tried on the snowboarding pants! My boyfriend couldn't find anything in his size, but since I'm an extra small, I was able to score an extra cheap, extra awesome Burton pant which came out last season for an additional 40% off the sale price. She made us feel comfortable and confident about our purchases. It was a great experience shopping at Ski Stop. Props to Sarah for being so awesome! read more

went to pick up a new board, boots & bindings i purchased for my fiance's little brother that we were having set and adjusted over the weekend.. before i went to pick it up my fiance called to told them that i would be picking it up and i did not have the pink slip. she asked what would i need to bring to avoid any issues and was told all i would need is the number on the pink slip (which i wrote down and brought with me). once i arrived after a half hour drive there were 2 grunged out employees in the ski & snowboard adjustment station - one of who asked what i needed, i explained to him the situation and he replied (with a smartass comment) that i should just go home because without the slip i had no business being there. i explained my fiance called earlier and was told all i needed was the number on the slip and even went into detail of all the information that we gave to them (his name, our phone #, the credit card number it was purchased from, etc...). again, he told me i was better off going home. at that point i started getting frustrated, he saw this and (being extremely belittling) pointed in my face and told me to "calm down"! i asked to speak with a manager on duty and he continued to tell to "calm down and go home" (im certain he was doing this to try and rile me up further). after i left that station and searched the floor for someone who had some authority or a sense of professionalism. once i found someone, i simply explained the situation the exact same way i explained it to the 1st employee and he got right to it and retrieved the board, boots and bindings we had already purchased. bottom line, if you see this tall scruffy faced blue eyed hipster wearing a newsboy flatcap working in the adjustment area - avoid him. he is a arrogant jackoff. all in all it was a pretty crappy experience and from now on will pay a little more at Sno Haus for the level of professionalism and common courtesy alone as i have in the years past. read more