I really needed to get my car inspected quickly. I made an appointment online with Sun Auto Service on Slaughter Lane (Austin) for 3pm. The day of, it rained, so I called just to be sure inspections were still being performed. I was told yes, but that the guy doing them leaves at 3pm each day. Apparently this is an issue that SunAuto Headquarters/home office knows about but hasn't/won't fix. Absolutely wonderful service, very personable employees, especially at front desk! I would highly recommend! But please, Sun Auto, fix the online appointment snafu. Everyone, CALL for an appointment, don't make it online. read more

Friendly, professional and great service! Will go there for all my future services! Staff was quick to greet and take care of my inspection gladly. read more

Went in to get my brakes inspected after my ABS sensor had been acting up. Scheduled an appointment at 1 but the "brake mechanic" (sureee buddy) was on lunch until 2:30 and wasn't able to get my car back until 4:30. They tried to charge me $1500 for new brakes, rotors, and break fluid change and told me that I was "metal on metal" but didn't show me what the brake pads actually looked like. They seemed upset when I said I just recently changed my brake fluid but still insisted that I needed all four brake pads and rotors replaced. I took my car home, jacked it up, took the tires off, and checked the brakes myself and what do you know. They're maybe 50% worn but have another 30k miles easily and my rotors are pristine. I would not recommend this place to ANYONE. They think they can take advantage of people and almost scammed me out of $1500. It seems like they thought they could get away with this BS because I'm a 20 year old woman. HA! I didn't even see them take the tires off my car. Absolutely appalling. Oh, and my new ABS sensor was $50. Screw these guys. read more

I went in for a routine state inspection and was met with great customer service. My visit was pleasant, quick and painless. I've been looking for a place in Austin that I can trust. This is the place. read more

Schedule appointment 9:30 to 10:30 for oil change and they said a free tire rotation. I told them I have a screw in the front passenger tire, but they stated no tire fix only rotation and I agreed. 45 minutes later they approached me telling me that a screw was in a tire and my new battery I purchased from the dealership 4 months ago was going bad. Another wards they stated if I start the vehicle it was hesitant to start properly and would lead to issues. Guess what, I went outside and started my vehicle multiple time and no issues. Took my vehicle in to fix tire which should have been in the rear after rotation and it was still in the front like before. Tested my battery at other location as well and no issues. I called Cody and he apologized and asked that I come back and he would make sure it was rotated. To wait another 15-30 minutes...I decline as I was already at another location fixing front tire that was never rotated and confirming battery that tested no issue. Sunauto when Alan and Adrian were there is gives confidence.. today not the same with others. Upset and lack of confidence in this place after today's experience. I also feel bad for those that came in for an oil change this morning and were told several other things were wrong with their vehicle. read more

LOVE this place! They're so friendly and helpful. Today, unbeknownst to me my battery was crap. Died before my oil change then after when I was trying to leave. They were nice enough to take the time to check my battery, give me a jump and let me know walmart should be able to pull up my warranty and give me another battery. He politely also let me know walmart everlast batteries are hit and miss. So next time, I'll be buying my battery from Sun. Thank you guys!!!! read more

Thank you so much Sun Care in Round Rock TX who provided amazing service in record time FOR FREE. The manager saw that someone had disabled my valve stems with a valve stem removal tool; he then fixed the valve stem, and filled my tires with air after staying late the night before to accept my car and hold it inside their garage so nothing happened to it over night. I haven't seen customer service and honesty of this caliber in many years. I'm in the military and want to thank this company for their support of our troops, their commitment, and their competency. God bless you! read more

Stopped by while I was getting some allergy testing on the off chance they had room to patch a leaky tire. Alan got me in and the tire fixed no charge! Tipped the mechanic and will certainly be returning!! So much love to y'all from The Lost Well read more

Great service. Nice staff. However, they take 2x the time they tell you over the phone so be aware of that! read more

Sun Auto Service - Clean and taking safety precautions. Patiently waiting for an transmission liquid change. - Auto Repair Near Me - Austin, Texas

Shady practices you hate to see from an auto shop. They quoted a lower price over the phone to get our company vehicle there. They tried to claim we needed to replace 4 O2 sensors for a catalytic converter replacement that I know is not required, with an estimate x3 what they told over the phone (x2 for just the catalytic converter portion). They had my employee sign for a diagnostic without ever verbally mentioning a $120 charge. This is the kind of behavior that makes auto mechanics look untrustworthy. Go to a local shop instead a corporate one who has salesmen trying to meet quotas instead of mechanics looking to help people fix their cars at reasonable rates. read more

Took my car in for a routine inspection. Arrived at 8:30 am and it took 3 hours for them to complete it. They told me there was only one person in line before me. Inspection gets completed and the power goes out so their computers restart. Guy in the front doesn't know the password so I have to wait another 30 minutes while he tries to find it. I can't speak to any mechanical work since my inspection was standard, but the front office service was absolutely terrible. read more

I called and said I was running late to my appointment and they said it was no problem and got me in ASAP. I was able to have lunch next door at lubys and my car was ready soon after. Fast friendly service read more

You wanna charge me what!?!? For a brake job? Good thing I got a second opinion from the dealer. Let the buyer beware!

I went in for an oil change on a tight schedule and Jason was great! He was incredibly personable, and ensured they'd be able to fit me in so I wouldn't miss my flight! They found a few other things that needed to be serviced (which isn't surprising because my car hadnt seen a doctor in quite some time) and he gave me a call to see if I wanted them to go ahead and fix today ((within my tight timeline)) or come back! Basically a team of minions worked their magic and my car and I are happy campers! 11/10 would recommend! read more

Kudos!!! Alan Corsentino renewed my faith in customer service at Sun Auto on 405 W. Slaughter Lane, especially in this day an age where customer service is a lost art. Alan far exceeded my experience with car care . He was very hospitable. There is an old saying " People don't care how much you know until they realize how much your care" that is Alan... he cares about your experience. Having problems with your CAR or SUV go check them out an ask for Alan Corsentino. Be Blessed read more

I really like this place!! I got my oil change here and they did a really good job and price was decent enough for a full synthetic oil! If u want to get oil change get it here!! The second time i came my car couldnt start i didnt know wat to do so i called here spoke with Alan if u need help he is your best guy but everybody there are great thanks to him i was able to tow my car from wrk to the shop they check my starter which was the problem and it took only one day to get it fix! I have a honda civic 2008 soo me going n thinking of places that i didnt know i am soo glad i found Sun auto service everyone there was willing to anwser all my questions on how much n just helping me about cars which so little thing i know.. and they gave me a decent price gotta say starter replacement are soo expensive but they fixed it n now my is car driving!! Thanks guys for all your help! Thanks Alan!! . Greatly recommend this place! read more

RYAN. Service advisor Ryan goes above and beyond in every single interaction with every customer. Today while I was here I watched him encourage an elderly gentleman to sit instead of stand for the paperwork and Ryan sat next to him and helped him get things filled out while sharing a laugh and such general kindness and positivity that everyone in there was smiling. He answers three phones, keeps techs up to speed and could not be more organized and friendly. This place works because of how Ryan works, give this guy a raise or some overdue acknowledgement. We came back twice because of him. read more

Great assistance when I needed it the most! Had a flat while next door. I was on my way to a meeting. The guys were great help!

My experience at this service shop far exceeded that of any other. The customer service is outstanding, the store is clean and comfortable, and the work was top notch. The service manager Ryan was also very personable and a pleasure to talk to. Fantastic job all around. read more

I am new to South Austin and my Toyota was needing some an oil change and some additional TLC. I called Jason to ask him why I should go with Sun Auto over a competitor. Just like the reviews say this is absolutely the place to get your car serviced. He was very knowledgeable and made me feel better about getting my vehicle serviced. I will be bringing my Toyota here from now on. I trust Jason and the prices were beyond fair! read more

Absolutely NEVER bring your vehicle here for ANYTHING. I brought my vehicle in today or an inspection and when my vehicle was returned, they had swiped my front left bumper on something and damaged it. All scratched up. When confronted, the manager Adrian, assumed zero responsibility claiming he had taken a look at it before me and that since it was "white" marks and their barriers in the bay are "red" that there was no way they could've been responsible for this. Of course they cleaned it thoroughly so upon inspection it couldn't be determined what they swiped me vehicle on. We asked if he had any cameras of the garage and work area & he said no because they "have no need for them". The fact that they "have no need" for the camera's means that anything could happen to your vehicle in this garage and they would absolutely not be held accountable because there is NO VIDEO EVIDENCE of anything that goes on. I understand mistakes happen, however, the situation could've been handled much more professionally and better overall. Luckily my damage is some scrapes but who knows what could happen to other vehicles needing major services like engine, or brakes, or transmissions. If a bigger mistake were made due to lack of attention and care from staff, it could cost someone their life; & that my friends would be a lawsuit to shut this junk of a "auto shop" down. ****Reply to their comment**** I believe you have been misinformed. I did speak to the supervisor Wes, however, he told me he left right before the time I came in and therefore was unable to "observe" anything regarding my vehicle. I would NEVER trust my vehicle in this businesses care ever again. The same goes for friends and family. Terrible staffing, terrible management, terrible service. I've never regretted anything more then coming here. read more

Sun Auto Service - Did they really think I wouldn't notice? - Auto Repair Near Me - Austin, Texas

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Allen and Allen are fantastic. They took my SAAB and loved her like me. High end at the middle class $$ Jeffrey was top notch amd change my bulb with the one I brought at no fee cuz they know I'll be back. So many food options while you wait too!! South Austin gem, I'm all theirs read more

Fast service. I called late in the afternoon and was able to bring my wife's car in the next day. Having purchased the vehicle out of state with a warranty, I was worried they would have trouble accepting/utilizing the warranty. They were great- got on the phone with them and had everything dealt with all within one day. Had a check engine light- and some A/C issues. Before they did anything they checked with me and explained it all very well. I really appreciate the transparency and recommendations from these guys. Highly recommended, will use them again. read more

Alan and Robert were amazing! I asked about getting an inspection and there was no wait, so when I got there about 20 min later, they were able to get me right in. The waiting room and shop was clean, they were all very nice and helpful and really I didn't wait any time to get my inspection completed. I would highly recommend this shop for your car care needs! read more

Very professional. Went in for an oil change and they talked me through a couple other things they found but with no pressure- just informed me. Fair prices. They have payment plans available, etc. it's awfully nice to be treated so respectfully, as a woman. Thank you Ryan for a great experience. read more

HIGHLY RECOMMEND! Adrian who is the manager at Sun Auto is very knowledgeable and explained everything I needed on my vehicle thoroughly. Louis & Nacho are high quality technicians that did a great job servicing my vehicle. Their prices are also significantly lower than their competitors. I do not agree with any of the previous reviews about "rude" customer service. If you come in with a bad attitude knowing something is wrong with your vehicle, just BE NICE. These are the guys who are going to fix it. I will continue to use Sun Auto for all of my vehicle needs. Thanks guys! (: read more

I have never had a good experience with this place. They tricked me into replacing my battery when the check engine was for gas cap. In the end they took out a perfectly good battery (and kept it), while replacing it with an overpriced battery. I will never go back to this place ever!!!!!! read more

I have gone to several auto shops around the Austin area and let me tell you, Sun Auto Service is one of the best!! Their new management is phenomenal, Alan will help you understand how to properly care for your vehicle and demonstrates fair pricing, above & beyond customer service, and in general, is a super quality gentleman! Their technicians work fast but not too fast where you're double-taking or questioning if the work was done right. Their quality of work is superior and was impressed by their warranties, product delivery, and technicians' knowledge. I highly recommend all of my family, friends, and neighbors use Sun Auto! read more

Wednesday afternoon I scheduled an oil change for Friday at 11:00am. I showed up just before my appointment. They took my info and car keys and before I knew it they were calling my name just under an hour. The sales reps were approachable, kind and not pushy. They made reasonable recommendations that I had on my radar already which was validated my thoughts for future services. AND The price of my visit was discounted before I had a chance to mention the coupon I had. Side note - I get free oil changes through the warranty package I purchased when I purchased my vehicle but I will be back here for my continued automotive services. read more

I came for my appointment a bit late and it was my own dang fault. I have experienced in the past that this turns into an opportunity for small businesses to beat you up but not here at SUN AUTO. I received a warm and friendly welcome. Waiting in the lobby I was able to see and hear them with their customers. They are car repair consultants and are not there to push or pressure anyone into expensive services. TRUST is hard to earn and I for one can testify that they mean what they say and do what they tell you they will do. Damond the manager is also up front to oversee the operations and has tons of time and experience in his field. At SUN AUTO they keep you rolling down the road. read more

Sun Auto Service - Current magazines - Auto Repair Near Me - Austin, Texas

I took my car into Sun Auto for an oil change and my car was making a noise. Jason and Ryan were amazing! As a woman I am weary of automotive shops. These two put my mind at ease and didn't even charge me to fix the problem. read more

my wife took her 2014 cord explorer to Sun Auto sue to an intermittent low pressure oil light that would come on and off. She had a picture and video. Sun Auto refused to do anything because the problem would happen while they had it, so they could not 100% confirm the issue. I asked how much it would be if we had to replace the sensor? The employee would not tell me. Once I convinced him it's not top secret information he said it would be over 200 for the part and over 200 for the labor. Total would be $576. So we took it down the street to Don Rucker! They performed the job in no time. Fixed the issue and it was barely over 200 for the part and labor. read more

This place has terrible customer service. I needed an oil change and was treated so poorly, I decided to not even get it done there and I never went back. read more

This place was sooo hard to deal with and the lack of communication from the start led to my vehicle being there an additional 5 days. They were supposed to fix a loose bumper mount and they just tightened the existing one leaving me with my tires rubbing and chrome bumper offset. The door handle they were charging me was installed black primer and not to match the vehicles white color. They're excuse was ford told them it was color matching. When I refused to take possession back, in order to paint the handle, the fucking paint has drip marks on it looking like total shit. WTF? I have taken my car there for about $50k worth of service in the last 3 years and never have I been treated so bad. I would NEVER recommend this shop to anyone unless you want Mickey Mouse work done for champagne dollars. Get the fuck out of here sun auto. I'd give you a negative review if I could. They called me to try and "resolve" this problem only to tell me to pay out of pocket AGAIN at the ford store to get this fixed and they would reimburse me? So not only am I unsatisfied with your service and finish, or lack thereof, but you expect me to pay to have it done right again so you can refund me those costs. Yeah cause I'm an ATM and love sending money out to the world only to wait for you to reimburse me at your leisure. Do not take your vehicle here....... go to a more reputable dealer who will probably charge less and give much better quality than these people. read more

Never again taking my business here when I asked for a state inspection, oil change and AC check (only check) then I get a phone call that I needed many repairs on my car hmm odd since I didn't drive much only locally and then if I wanted the repairs in my car they said it would cost $2,500 and it failed the inspection so I said I only want the oil change only, to my surprise to pick up my car $200 bill I was charged 80 dollars for materials oil change 40.00 and AC fluid $40 (which i said I don't want it any longer over the phone and $90 for labor...what???!!!! I went to another place and my car passed the inspection I asked if anything was wrong with the car and the other place said no and showed me the machine with everything was fine with my car not recommending my family or friends to this place. read more

This is an updated review, and I only have better things to say about Sun Auto. They once again honored their warranty. This time, my friend and I were stuck in Lakeway (we live in south Austin). After a slight complication, they had us towed in, at no cost to me, and completed the repair. I have a great deal of confidence in them. Adrien and Alan are the best in my book! 2/10/19 I hadn't been to Sun Auto in quite some time until the other day, when I needed a much overdue oil change. I encountered the same high quality service I'd experienced over the years. Adrien pulled my account up very quickly, and I told him abt a trouble light that has persistently been on, he traced back the history of the trouble light and suggested a course of action, to which I agreed, for a future visit. He offered to do a diagnostic test at no cost to me. Once that was agreed upon, he got my car into the service area, and the oil change was quickly completed, and I was on my way. If you're not using Sun Auto, you're missing out! read more

Took my '97 Nissan pickup in to replace the thermostat and 4 hours and $674 later left with a new thermostat and the battery and brake warning lights lit up. (Weren't on when I drove in). One star is more than enough. read more

Good deal for oil changes, but don't be fooled by their "tire rotation". I marked my tires after the second time getting an oil change there. They didn't do the rotation they said they did. My previous car had some issues, but they actually LIED about 1 of the issues, jiggling the exhaust pipes "showing" me that it needed to be replaced. Didn't replace it for over a year after that and never had an issue. I won't take my car there for major issues, but oil changes are a good price and usually quick (quicker if they don't rotate the tires). They will give you a list of things that need repair, but you don't have to do it with them. read more

2021-I spent over $1000. for parts and labor. I feel like they took my good parts and replaced with bad parts. I had my old mechanic from the dealership fix all of the problems. I warn everyone to NOT take your car to - Sun Auto Service- 11930 Loretta Road, Houston. TX 77070 What a disappointment. They robbed me! read more

Great Place fir service on my cars. The manager Travis treats me like family. Have had many visits there and the prices are good, also great recommendations, not pushy read more