I received great quality dentist work and quality care from…read morethe office to the back room. The Office staff was very nice and has a warm ambience Dr.Robin provided the best service Karina, Jessica, Jancy, Nancy, Brenda, Genesis We're all very kind and helpful!

I have been a patient at this practice for 25 years. After reading other reviews, I realize I am…read morenot alone in considering finding a new dentist. Since Dr. Kanemaki passed away, I have tried to be understanding of the changes, especially as long as Dr. Shimizu and Dr. Trent Kanemaki remained. However, my experience left me feeling undervalued as a long-time patient. I hope the office will reflect on how these situations impact patient trust and continuity of care.

Came in today for my 3rd and 4th quadrant deep cleaning and also did the laser treatment. Shout-out…read moreto my hygienist, Tien -- he was seriously awesome. Super friendly, patient, and clearly passionate about what he does. He took the time to explain the entire procedure step-by-step, made sure I was comfortable the whole time, and went above and beyond with the cleaning. Very thorough and professional. He also clearly explained after-care instructions (like use salt water to rinse for the first 2 days, no mouthwash unless it's the kind of mouthwash specific for preventing cavities etc.), which I really appreciated. If you're nervous about deep cleaning or just want someone who genuinely cares, ask for Tien. Highly recommend!

PSA for Dr. Sean's Patients - New Ownership & Aggressive…read more I'm writing this as a PSA for anyone who previously saw Dr. Sean. The office has been completely turned over--new staff, new doctor, and a completely different (and disappointing) approach to patient care. I arrived for my biannual cleaning only to find out the office had changed hands with zero notice. If you get a text asking to fill out "New Patient Information," be warned: they are treating everyone as a brand-new patient to justify unnecessary procedures. The Red Flags: Redundant X-rays: Even though I had X-rays done just last year, they insisted on taking them again immediately. Unprofessional Environment: The new doctor didn't introduce himself and was wearing a gray sweatshirt instead of scrubs or professional clinical attire. It felt very casual and unorganized. Aggressive Sales Pitch: Instead of focusing on my cleaning, I was bombarded with "treatment plans" and pressured into a consult with their in-house endodontist. It felt more like a sales pitch than a check-up. Rough Procedure: The cleaning itself was a nightmare. The doctor was not gentle--I experienced multiple painful numbing injections for a routine cleaning and significant bleeding. The suction was poorly managed, and the whole experience was worlds away from the care Dr. Sean used to provide. I felt completely blindsided. If you valued the gentle, professional care of the previous practice, you might want to look elsewhere. I will be canceling my follow-up and finding a new dentist who prioritizes patient comfort over upselling.

I've been going here for years now and each time has been a great experience. They are affordable…read moreand work with you too. All the staff are friendly & helpful.

They are patient and are more than happy to help. The dentist is very in tune to what you are…read morereally saying. He will ask a lot of questions on the one subject but it is only to perfectly understand what you are feeling and to center on the area causing the problem. He was able to relieve some discomfort on a front tooth. I am handicapped and they work with you and make accommodations.

I am very happy with Dr. Shetty's care. She is thorough and caring. She has taken care of myself…read moreand my kids for a few years now. She gives recommendations for what to change to improve our oral health and tooth care. She explains why things are needed, and is open to discussions and perspectives. This dental office has newer technology and equipment compared to the dentist I saw for about 20 years. I'm really happy I switched.

I am incredibly disappointed with this office and feel compelled to warn others: this place is a…read moremassive money grab. They are completely dishonest and will straight-up lie to their customers just to line their pockets. It doesn't matter if you have the best dental insurance in the world--expect them to quote you thousands of dollars out-of-pocket for work. They refused to help me with dental work that should have been covered under my insurance plan. Instead, they just tried to push expensive, unnecessary costs and 'premium' material. To make matters worse, while the actual dental work they did perform was decent, the attention to detail and customer care is nonexistent. The crown they put on one of my teeth that I paid a lot of money for, was completely round. It looks absolutely nothing like it did before, and it's not how a natural tooth should look. I am completely unhappy with how shady and dishonest this entire experience was. If you value your teeth and your wallet, stay far away from this place.

When I moved, he became my go-to dentist. So far, I've had cleanings with him, a crown placement,…read moreand a retainer made. I only have had positive experiences with him, and I would recommend going to him. I've noticed that since he lost the male receptionist, his front staff has had some training to do, but they've been able to quickly catch up.

This review is for Dr. Baek's front office staff, who I spoke with over the phone regarding my…read moremother's treatment. They were following up with me after receiving notification from the endodontist we had been referred to that her treatment was complete and she would need to get a dental crown. While on the phone, I asked her about their office policy, which the endodontist told me had prevented them from getting my mother's x-rays from Dr. Baek, which resulted in additional costs. At the time, I hadn't contacted Dr. Baek's office about it, but thought it really strange that they would not share the X-rays with a provider to whom they had referred us. When I brought it up during the call, the front office woman became really irate, stating that it was not her job to contact us to let us know that they would only release X-rays to the patient and that if we had called to request it, they would have released it to us. She said it was part of the HIPAA release forms that we had signed when we first registered with the office, which is not the point of why I brought this up. I was trying to convey that I would have appreciated it as part of their customer service to try and help out the patient as much as possible, rather than having them accrue unnecessary costs like this. Her absolute disdain at the thought of having to provide any "customer service," which apparently is NOT her job at all, was really the last straw. While switching between Korean and English, she also started using really disrespectful phrases, calling me "you" in the familiar form in Korean. I'm sure Dr. Baek is a fine dentist but there are similarly skilled dentists in the area, with far better staff who I can work with for my mother's dental needs.

Quick and nearly painless, they made me reevaluate why I dread the dentist! The receptionist was…read morevery kind and personable.

Updating my review because after 8 months, I have a beautiful new smile-something I haven't had in…read more25 years. Maybe you get a good dentist but crabby staff, or vice versa. Here you get amazing staff (and I use that term lightly-every single one of them are so elevated, professional and genuinely kind that they are more of team, happy to help you). You also get a dentist that takes the time to do what's right and best for you. He takes care of you on a human level and is patient and non judgmental. Here, you also get amazing results as well. Seven extractions (all the big teeth), 2 bridges, nine crowns and 2 plates later (8 months almost to the day). The ONLY discomfort I ever experienced was when they numbed me. They went over everything with me previous to my appt, set up financing and I never felt overwhelmed. My last appt I felt so much love because everyone truly saw what an amazing journey they walked me through. My entire family goes there now. PS, I was terrified of the dentist and wouldn't go routinely even when the problems piled up. Now my smile leads me everywhere I go. Just go. Your fears will dissolve and you'll actually look forward to seeing them.

Today at around 11:20AM The receptionist that works here told my Endondontist office over the…read morephone that she will email a Direct Referral form to the office email. The email was never sent. Afterabout 20 mintues, the Endodontist attempted to call the repectionist about 5 times but there was no answer. I called about 7 times but there was no answer. I finally drove to Prime dental care in person which was about 10 minutes away. I found out that the receptionist never emailed the form, and went to lunch without saying anything to the other employee. The person that was covering the recpetion desk wrote the form and gave to me within 5 minutes. I called the Endodontists office and let them know I got the referral form, due to this taking too long my treatement was rescheduled for next Wednesday. My appointment was at 11AM. The phone call between the offices happend at 11:20AM. I got to Prime dental care at 12PM. I was told at 12:10PM that the Doctor can no longer treat me today due to lack of time. Thanks to the recpetionist here deciding to ignore calls and go to lunch my root canal treatement will have to wait 5 more additonal days and I will have to take more time off from work. When I left the office I saw the receptionist that went to lunch in her car eating. I told her I had to come in person to get the form since she did not keep her word earlier. She did not even had the decency to say anything back. She just looked at me with this stupid deer in the headlights look. I reccommend not going here. I cant say anything about the Doctor, but the two people that work at the office are dangerously incompetent.

So i used to be a regular to this office and the Doctor and receptionist have always been friendly…read morewith me but i lost benefits during covid and had to take time away from dental work until everything picked back up again. I had to switch to another network and dentist and let me tell you i am very confused to why Dr Shim did what he did when i was his patient....He gave me fillings and deep cleaning before and they all took HOURS long to do so.....i never understood why but i went though with it...Since getting new dentist my new dentist 5 star Yelp recommended Dentist at that (VERY POPULAR VERY 5 STAR GREAT DENTIST) she only took about 20-30 mins to do each thing where Shim used to take hours......So something is way off here....i do not understand but ill stick to my new dentist....

I've been looking for a reliable, professional dentist for a while, and I am glad I found Dr Choe…read more Him and his team were very thorough with evaluating my needs and Dr Choe came up with a treatment plan after he explained different options. He was very knowledgeable and patient, and it is clear that he is an expert dentist! During the dental procedure, I felt no discomfort and was beyond satisfied with my results. His precision and attention to detail made my experience and recovery pain-free. I have been to many dentists in the OC and LA area, and I would say Dr Choe is the best. He is definitely going to be our family's dentist and I will be recommending him to all my friends!! I've been looking for a reliable, professional dentist for a while, and I am glad I found Dr Choe. Him and his team were very thorough with evaluating my needs and Dr Choe came up with a treatment plan after he explained different options. He was very knowledgeable and patient, and it is clear that he is an expert dentist! During the dental procedure, I felt no discomfort and was beyond satisfied with my results. His precision and attention to detail made my experience and recovery pain-free. I have been to many dentists in the OC and LA area, and I would say Dr Choe is the best. He is definitely going to be our family's dentist and I will be recommending him to all my friends!!

"Clean office, very friendly staff, and my cleaning was completely painless. Highly recommend.read more

I recently found this place on Yelp to transition from my old dentist in BP. I needed to find a…read moreplace closer to my house so it didn't take up much work time if I needed to take off early. I spoke to Jessica to make the appointment who was super friendly and helpful over the phone. On the day of, I had to call and ask about the parking situation. The back was joined with another office and wasn't well labeled. I didn't want to park and get towed. Back alley was a bit sketchy. The office space is clean, modern and upgraded. However, it was way too quiet (thoughts that came to my head; did I make the right decision to move here; whey isn't there anyone else) and I believe the A/C was off. It wasn't a terribly hot day but stagnant office air is not enjoyable as your are laying in the dental chair. When I went in, I had the pleasure of meeting Lita at the front desk. Greeted me promptly and had me fill out the check in forms. Soon after completion, I was called by Jun to the back for X rays. There was a cool 360 machine That I thought got everything without the bite down traditional x ray images. I was wrong. I sat in the chair next to do the traditional bite down ones. It was a more pleasant experience than usual. Some of my past dentists put it in such awkward positions I've wanted to gag. No gagging here. I soon met Dr. Chris who was overly Informative and easy to talk to. It is uncommon to have a dentist spend that much time with you. I feel like he may have gotten my life information during my hour visit. He explained they usually schedule fist time Patients 1.5 hours in case there are questions or issues to remedy. I was lucky that it was pretty smooth sailing. He showed me how to properly floss which was important for me to improve my future flossing. Their dental cleaning process offered numbing gel which is not usual but I figured I would be a good patient. The numbing gel tasted pretty terrible and I quickly made the mental decision never to do that again. I get the thought process behind it, less pain makes for better customer experience. Just take note it may not be for everyone. I did notice they don't do the gum checks like my previous dentist. He visually inspected it and said it was good. After the cleaning, Jun helped polish my teeth. I also asked for fluoride treatment after since my precise dentist offered this for protection. He said adults don't usually ask for this but he accommodated. He provided me with no eating and drinking instructions to max the effects. After everything was completed, I got a goodie bag with a brush and toothpaste. I checked out with Lita and booked my future appointment. I am still debating if this will be my permanent provider moving forward. Nice group of folks and got me home fairly quick which was nice.

As a healthcare professional myself, I have a unique and deep understanding of the field, relative…read moreto the general public. My wife had a few dental issues that needed to be addressed so I wanted to find someone that was truly dedicated to their craft, someone that I would trust with my own teeth. After several recommendations from friends, we decided to make the drive from Las Vegas to consult with Dr. Patuwo. Upon entering the office space, we were warmly greeted by the receptionists. The office was immaculately clean, absolute gorgeous looking space. During the consultation, it became clear that we made an excellent decision with Dr. Jonathon Patuwo. He clearly explained our dental issues in an understandable manner, with visual support by showing us the X-rays on their TV. It was nice to finally have a dentist actually explain our dental problems and not just tell us what we need. We felt very safe with him. Upon proceeding with the dental work, it became immediately clear why the office has their title. Dr. Patuwo has a light, soft touch, while also being meticulous about his work. It was readily apparent that Dr. Patuwo is a very skilled dentist who can perform at a high standard, with multiple different procedures. It is safe to say that we will be returning in the future.

My daughter gets her ortho work here and she LOVES coming here. The staff and orthodontist are very…read moresweet and great with kids!! Would highly recommend!!

One of their hygienist is very rough. She popped my husband's crown off and they did not take…read moreresponsibility. Dentists are great but the office has a difficult time estimating insurance coverage. I have gotten very LARGE surprise bills well after treatment. I have also been told that they had made several attempts to bill but that is simply not true. So disappointed! The office is clean and high tech. People are friendly but I will need to find another office.