I want to said thank you Ryan for helping me with my resection today she did a GREAT job and…read moreservice she didn't give up at all until she got the right one for me so i really appreciate for her service and this Enterprise is very good service too thank you again

skikky white guy with glasses mistreating me and asking me somay question like I was a convict or…read moresomething when I showed my drivers license and credit card and also wasn't my first time renting a car. really disapointed i am never ever coming back to this location and I will referred my clients to other company over now on and the name of the guy is ADAM if you guys have any other complaints about this unprofessional stuff

Absolutely disgusting how this location has been operating and treating its long-time, repeat…read morerental customers over the past few months. No matter what time your reservation is, expect to wait close to an hour to pick up a scheduled rental. On my last pick up customers and I had been told the delay was because all the available vehicles were scheduled for oil changes. Who schedules an entire fleet for maintenance at the same time while customers are arriving for confirmed reservations? Quoted 15-20 minute wait time... Yeah okay.  try being honest and communicate with your customers. I waited over 45 minutes to receive a vehicle, completely disrupting my schedule. The online check-in process and reservation confirmations are a complete waste of time if the vehicles aren't actually ready when promised. What's most frustrating is that I called the day before to ask about an earlier pickup and was immediately told no. If they already knew there would be delays due to maintenance, they could have adjusted pickup times or at least communicated the issue in advance instead of wasting everyone's time. Customer service and operational planning at this location have been extremely disappointing.

Check the Google reviews before renting with them. The system allows you place a reservation for…read morecars that they do not keep onsite and then they make up a story about why they don't have it. They are quick to post a response from customer service offering help, but the main customer service line is equally useless. No call back, no resolution. So for me, no more business.

I had a great experience with this company and my driver Arno. He met me inside the terminal as I…read morerequested, made sure I had what I needed and then brought the car back around. I was traveling with a small dog and this was so much better and safer than Uber. I will be booking with them again.

Amazing service! We were traveling with two toddlers and wanted to make sure they were safe getting…read moreto and from our hotels, the airport, and the cruise port. Our driver was absolutely wonderful--he not only got us to the cruise port safely but also took the time to explain exactly where to go and what to expect for pickup after our cruise. When our flight was delayed after disembarking and we unexpectedly needed to stay at a hotel, he went above and beyond. He offered to pick us up and take us to the airport free of charge just to make sure the kids got there safely. That kind of kindness and care is so rare these days. This is truly a wonderful company with an owner who clearly cares about their customers. Could not recommend them enough!

Very bad communication You pay for something and they give…read moreyou something else not expected not recommended waste of money and time and bad customer service they just want to give you whatever go walk to your destination better than you come and rent a car from this business

This was an absolute nightmare but Enterprise made it better. I had a 7 passenger SUV reserved for…read morea family trip. Went to pick it up this morning but they did not have the vehicle, did not know if the one scheduled to be returned at noon would be there and the only solution offered was a 15 passenger van or a Kia forte. Representative indifferent to the fact I had to Uber there or that I had an appointment to see the doctor in one hour. Totally unprofessional and lacking in customer service. I was able to reserve the same vehicle online at Enterprise and was in and out within 15 minutes. Never again and I hope this Budget/Avis location closes down it is not customer oriented.

So when I come I have the best experience. Everyone I've come in contact with is super friendly and…read moreso helpful. They answer questions o may have on my account and give answers with ease. It's a good value because it's not cheap to clean my truck. I definitely recommend coming and doing business with them. Service with a smile!! Thanks to Mark and his amazing team.

Great service , the whole staff at the Valrico location is awesome . I have 2 vehicles with the…read moremonthly works plan . Never had an issue .

Very disappointing experience at the this location…read more I was made to wait for around 20 minutes while the staff were constantly giggling among themselves instead of properly assisting customers. After finally being called, I was asked to sign the contract and was handed the keys without any proper explanation or vehicle walkthrough. When I checked the car, it was in very poor condition both inside and outside. The vehicle was not clean at all and did not meet basic rental standards. I immediately went back and requested an exchange, but I was told it was not possible. This completely wasted valuable time during a long weekend trip with my family. I also requested a supervisor's contact number to escalate the issue, but I was only given the same location number again: 813-653-0033. For reference, the receipt states the vehicle was rented to me by AH-NEJAH. If anyone from management is reviewing this, please contact me at ginjupallivgopinath@gmail.com because I would like to formally escalate this matter. Overall, very poor customer service and unacceptable vehicle condition. Definitely not the experience I expected from Avis.

Worst managed rental car desks at an airport ive seen in 30 years... dont care how long they make…read morepeople wait, managers could care less...simply awful company and location

Great place to buy a truck, every truck on display is clean and ready for viewing. The sales…read morepersons were very knowledgeable about their product and patient with me as a customer. They were extremely professional in every area of customer care and service: from the presentation of the building, lot, and vehicles to my interactions with the staff. I've had my Dodge Ram 3500 for almost a month now and I consider it one of the best vehicle buys I have made.

Great experience buying a used car here. They are truly a family owned/operated car dealer. I did…read moretons of research before purchasing a vehicle and I love my vehicle and what I paid for it. I decided to post this review because I know most people hate the car buying process, but the people at The Car Store are straight forward and make you feel comfortable through the entire process. I can see why they have a lot of repeat customers.