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    Suncoast Automotive

    1.0 (1 review)

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    7 years ago

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.2(41 reviews)
    7.2 mi

    Absolutely disgusting how this location has been operating and treating its long-time, repeat…read morerental customers over the past few months. No matter what time your reservation is, expect to wait close to an hour to pick up a scheduled rental. On my last pick up customers and I had been told the delay was because all the available vehicles were scheduled for oil changes. Who schedules an entire fleet for maintenance at the same time while customers are arriving for confirmed reservations? Quoted 15-20 minute wait time... Yeah okay.  try being honest and communicate with your customers. I waited over 45 minutes to receive a vehicle, completely disrupting my schedule. The online check-in process and reservation confirmations are a complete waste of time if the vehicles aren't actually ready when promised. What's most frustrating is that I called the day before to ask about an earlier pickup and was immediately told no. If they already knew there would be delays due to maintenance, they could have adjusted pickup times or at least communicated the issue in advance instead of wasting everyone's time. Customer service and operational planning at this location have been extremely disappointing.

    Check the Google reviews before renting with them. The system allows you place a reservation for…read morecars that they do not keep onsite and then they make up a story about why they don't have it. They are quick to post a response from customer service offering help, but the main customer service line is equally useless. No call back, no resolution. So for me, no more business.

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    Avis Rent A Car

    Avis Rent A Car

    1.9(52 reviews)
    4.8 mi•Brandon

    Very disappointing experience at the this location…read more I was made to wait for around 20 minutes while the staff were constantly giggling among themselves instead of properly assisting customers. After finally being called, I was asked to sign the contract and was handed the keys without any proper explanation or vehicle walkthrough. When I checked the car, it was in very poor condition both inside and outside. The vehicle was not clean at all and did not meet basic rental standards. I immediately went back and requested an exchange, but I was told it was not possible. This completely wasted valuable time during a long weekend trip with my family. I also requested a supervisor's contact number to escalate the issue, but I was only given the same location number again: 813-653-0033. For reference, the receipt states the vehicle was rented to me by AH-NEJAH. If anyone from management is reviewing this, please contact me at ginjupallivgopinath@gmail.com because I would like to formally escalate this matter. Overall, very poor customer service and unacceptable vehicle condition. Definitely not the experience I expected from Avis.

    I had a very frustrating experience with Budget Rental Car. I returned my vehicle on August 9,…read more2026, and was told everything was fine. My finalized return receipt showed a total of approximately $200 and included the exit mileage. No damage, cleaning issue, or other problem was mentioned at return. I later discovered that my credit card had been charged approximately $600. Budget did not notify me about the additional charges--I had to call after seeing them myself. These included an incorrect fuel charge of approximately $20, even though I returned the vehicle with a full tank, and an additional charge of approximately $400 allegedly related to the vehicle's condition or cleaning. I provided Budget with photographs of the fuel level and mileage, a video showing the vehicle's condition at return, shorter video clips for easier review, and my finalized receipt. Budget eventually acknowledged that the fuel charge was incorrect, but after more than a week of emails, they still have not explained exactly what the approximately $400 charge was for. I repeatedly requested photographs, inspection reports, employee notes, cleaning records, an itemized explanation, and the name of the person who inspected the vehicle. Budget has provided none of this documentation. The vehicle was returned in the same condition in which I received it, and my video supports that. I made every effort to resolve this directly, but Budget has not provided evidence supporting the charge or offered a reasonable resolution. I have now filed a BBB complaint. Based on my experience, I strongly recommend photographing and recording the vehicle at both pickup and return, keeping every receipt, and closely monitoring your credit card afterward.

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    Suncoast Automotive - carrental - Updated September 2026

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