Absolutely disgusting how this location has been operating and treating its long-time, repeat rental customers over the past few months. No matter what time your reservation is, expect to wait close to an hour to pick up a scheduled rental. On my last pick up customers and I had been told the delay was because all the available vehicles were scheduled for oil changes. Who schedules an entire fleet for maintenance at the same time while customers are arriving for confirmed reservations? Quoted 15-20 minute wait time... Yeah okay.  try being honest and communicate with your customers. I waited over 45 minutes to receive a vehicle, completely disrupting my schedule. The online check-in process and reservation confirmations are a complete waste of time if the vehicles aren't actually ready when promised. What's most frustrating is that I called the day before to ask about an earlier pickup and was immediately told no. If they already knew there would be delays due to maintenance, they could have adjusted pickup times or at least communicated the issue in advance instead of wasting everyone's time. Customer service and operational planning at this location have been extremely disappointing. read more

Enterprise Rent-A-Car - Car Rental Near Me - Riverview, Florida

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Check the Google reviews before renting with them. The system allows you place a reservation for cars that they do not keep onsite and then they make up a story about why they don't have it. They are quick to post a response from customer service offering help, but the main customer service line is equally useless. No call back, no resolution. So for me, no more business. read more

I am appreciative of the staff at enterprise. The manager was helpful and saved my trip to a Conferance. I had reserved an SUV and a few days earlier there was a recall on the wagoner. He called me early and was very honest about the possibility of not finding a large SUV for my trip. Around 1230 that afternoon he called and said he found one after calling every enterprise. I was thankful for his professionalism and his dogmatic approach of finding me an SUV. I rent from enterprise at least 3-4 times a year at the Riverview location. Would recommend and the manager was outstanding! read more

We made a reservation for a vehicle over two weeks ago. We arrive at 8am on our pickup day to find out they do not have our vehicle. No resolution to try and help find us another one, no offering to check to see if surrounding enterprise rentals have a car that fits the size we need nothing. Just letting us know they don't have the car and won't get the car. We tried calling customer support, absolutely no help either "we advise calling local rentals to see if they can accommodate your reservation" they can't help call, or make the situation right in the slightest. Enterprise messed up, and decided the burden should be on the customer to fix it, as if the customers day isn't hectic enough with them ruining plans that had been made well in advance. So basically, Enterprise just gave us the finger and told us to go fix it ourselves. Absolutely awful company. read more

This branch is horrible. I made a reservation for a minivan only to show up and be told they won't honor my reservation and tried to pawn a little sedan off on me. The employees were extremely rude and no help at all. read more

If I could give zero stars I would!!!! I had reservation for a Premium SUV (8 Passenger) scheduled for pick up on 1/8/26. When I arrived at this office {at 8 am) I was informed by a young lady at the counter that that they did NOT have my car!! I was scheduled to leave on a family vacation at 10 am. There were 8 of us (6 adults and 2 children). I asked them to search other rental offices in the area and they told me none of them had my car. They even suggested a smaller SUV which was comical since I had already informed them there were 8 of us plus luggage and strollers!!!!!!!. After about an hour I was informed by the young lady at the counter that the Enterprise at Tampa International Airport had my vehicle. I requested that she reserve it for me. I was also informed by the Assistant Manager Sean Kuykendall that my car was available at the airport and that he called to confirm. I requested a ride there and was told by him that they could not take me there. I was forced to take a car service at MY EXPENSE!!! Mr. Kuykendall proceeded to tell me that I would be reimbursed for my ride and gave me his card with a note on the back requesting my reimbursement. Upon my arrival at the airport I was informed by the Enterprise counter staff that they DID NOT have my vehicle!! They further stated that they could not reimburse me for my ride and furthermore never received a call from Mr. Kuykendall!!!! They did check their sister companies but none of them had my vehicle. I was forced to rent with another company for approximately $200 more than my original rental!! I was NEVER given an explanation by ANYONE at the Enterprise office in Riverview as to the reason they did NOT have my car!!!! Not even an apology!!!!! It should be noted that I called this office two weeks prior to my reservation to confirm it! I think it is disgusting to be mislead and lied to by the manager of this office!!!!! I have rented from this office several times and will NEVER rent from here again. DO NOT RENT FROM HERE!!!!!!!!!!!!!!!! NOTE TO ENTERPRISE: Please do not give me your email to follow up. I have done that twice and NO ONE has gotten back to me as of 1/26/26. read more

Very poor experience at the Enterprise location in Riverview. Even though I made a reservation with a pick up time, they would not honor the reservation. Bluntly informed me there were no cars left and made no attempt to get another car transferred. No accountability for the error they made. read more

Great car rental location. Manny is the manager at this location and operates a car rental business like it should be. He goes above and beyond to help customers. Most things are what you would expect but manny gives the operation a special touch and the rest of the employees follow through. It's my go to location for transportation rentals. read more

I rented from this location 4 years ago and had a good experience. Fast forward to now and the service has changed. I have been on the phone attempting to schedule a pick up for a vehicle my husband booked. What happens when you call is you get the automated system and then get put on hold. Every few minutes, someone picks up and hangs up or picks up and keeps you on hold. Not a word is said when the phone is picked up. This is absolutely frustrating and creating even more of an inconvenience. Now we'll need to take a taxi there and hope the vehicle we booked is available and ready. read more

Enterprise Rent-A-Car - 30 minutes and counting on hold. No one answers. Someone picks up without saying a word and either hangs up or keeps you on hold. - Car Rental Near Me - Riverview, Florida

UPDATE: Called back up for final time to the location. Thankfully, I did! Tareeq, the asst. mngr. picked up and fixed our issues immediately - no questions. He put us into a nice and clean alternate vehicle for the drive. That's going the extra mile! Thank you, Tareeq. 2024 Full Size pick up. Dodge Ram / classic / Maintenance Work Truck. I've put 5 miles on it since pick up and wish we weren't in a hurry and actually inspected the vehicle in deep detail. We rent from Enterprise for the nice vehicles to compliment our long road trips with family. Often we don't fit in our Jeeps, so take to Enterprise for their larger vehicles. I don't think I'm too out of line. We all pay a lot of money for a nice clean rental vehicles. Having service lights active and oil change light active is not to reassuring. read more

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Kion assisted us from start to finish, he was such a pleasure to deal with. He was very helpful with other customers as well. Taylor helped us check out the car, checking for damage and letting us be on our way. She was fast and efficient. Only reason we knocked off a star is because the whole experience took an hour. They were gonna give us a big SUV but one of the customers returned a mid-size SUV and they decided to give us that one instead but it just took longer than expected and we had things to do. Other than that, I had a great experience and would definitely rent again from this location for sure! read more

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I'm 62 yrs old!!!!The worst experience ever. 2-3 hours waiting on the area mgr callback, who is out of the office. Can't escalate, emails incorrect. SAVE SANITY call anybody else. I had to Uber home!!! Thanks Enterprise read more

Don't rent from this branch. They seriously lack customer service, and this is easily the worst Enterprise location in the Tampa area. The manager doesn't have what it takes to run a successful branch, and honestly, the experience makes sense considering they were already sitting at a 2.5-star rating even before my review. read more

It's my fault for going here. Terrible business practices. Staff are not helpful. Lobby full of people waiting for cars with no answers while cars are parked outside. Everyone has reservations but apparently that doesn't matter. Multiple visits here, same experience. If you come here, it's your fault too read more

THIS LOCATION IS HORRIBLE AND DOES NOT CARE!! I booked a reservations for a large SUV for pick up 7/25, and return 7/27. The week of the reservation i received two calls to confirm the reservations. During these calls I confirm the reservation and let the rep know that I need a 7 seater SUV because it was for a large family traveling for a family reunion. They assured me it would be available and they would make note on my reservation. On Friday 7/25 at 10am the day of pick up (pick was at noon), I was told the location did not have large SUV and wasn't sure if they would get one. It was suggested I be at the location at noon and sit there and wait for them to maybe get a large SUV. Of course I wasn't going to sit there until whenever, I had time travel plans. I did call around 1:30 pm and spoke with the manager Isaiah and he told me he had no SUV and wouldn't be getting any. So now me and my family including my grandma are left with no large SUV. They offer a compact car. That was a slap in the face. We had 6 adults and 1 child. No other accommodations were given, nor was there any apology or the manager or reps at this location even cared. It was "oh well" bascially. I never use enterprise especially this location again. This situation was handle very wrong and no one cared. there is a reply from the "manager" I reached out to the website when I was currently going through the situation and still nothing was done. and nothing has been done. waste of time. I will be filing a complaint with the better business bureau. All enterprise does is provide excuses, and try to justify how I was handle. with no care about the situation me and my family was left in. if I booked in April for a July reservation and confirm the reservation the week of, there was no reason there was no vehicle available. there was enough time to meet my reservations this wasn't a last minute booking read more

I reserved a minivan for a family roadtrip at least 2 months prior to our trip. The day of our reservation, I went to pick it up and Enterprise did not have any car that would fit our family available. When I asked if they could work with the airport Enterprise to get me a car and honor my price, they just kept trying to explain to me that they were on different systems. They did nothing to try to help me. I would never use Enterprise or Expedia again, based on this experience. read more

Told no cars available. Told to call back tomorrow. I had to ask, in all of Tampa, no cars or just your location? Oh, she said I can give you the 800 number and transfer you? I said, "I'll call my insurance company and ask if they will have another option other the Enterprise" and hung up. I thought you are in the business of renting cars, not telling me "because of the hurricane" everybody wants a car.? read more

Very smooth and pleasant experience. Not sure what the bad reviews are all about. Tareeq was a gentleman and very helpful.

I have rented from this location many times in 2024. The manager Manning and assistant manager Thomas do a professional job along with the entire staff. They do their very best to get you the vehicle that you want and on time. Raymond Baker read more

I made reservations for a few days, rearranged my plans around the rental. I called the day before to make sure my reservation was still in place, they told me I was put on wait list and they would call when the had a vehicle. I then call the next day and the told me a few cars were just getting in. I get there to pick up the vehicle. Because I am from out town they needed a major credit card. Which I wasn't aware of until I got ready to check out. If you see reservations are being made from out of towners. I suggest this is something you warn them of before they make a long drive to pick up a car to get let down. The guy in front of me was even disappointed because there was no communication regarding the same situation. So those of you who rent from here and live out of town. Make sure you have a major credit card for your deposit. A debit card is not acceptable. read more

I called to get rental on Monday but they had nothing Said they would get me one the next day but I never heard from anyone. when I called I was told they didn't have anything. I asked why I wasn't called she acted surprised and said well we didn't have any cars. I said so you don't call to tell me? I said that was poor customer service and would not get a good review. The next day I called to make sure they had a car, Wed., and I was placed on hold without telling me. A gentleman got on and told me I should book else where since I am going to give them a bad review. I told him it was bad customer service and he asked well what should we have done? I said call me and let me know! Have used Enterprise for years this place just lost my business! read more

Apparently they don't know how to answer a phone. I waited 21 minutes and called back within a minute they answered but they didn't say a word they just hung up when I said hello. What wonderful customer service.... Sarcasm btw read more

Twice in three weeks I have scheduled a pick up for a rental car from this location. Scheduled both for 11am. The first time it took over 45 minutes to pick me up. The manager apologized and claimed they scheduled too many pick ups for 11am. Ok fine. Second time scheduled another pick up for a vehicle at 11am - even asked if it was a busy time as I could change if needed. Was assured only 2 reservations were made and there wouldn't be a wait. I've been waiting over an hour for a pick up and am now late to work. Such an inconvenience. Tried calling and phone just goes to the automated system. It shouldn't be this difficult to get a rental car in the middle of a weekday. Do not use this location. They enjoy wasting customer time. read more

They never answer their phone and the car my son picked up was dirty and smelled like smoke.

Very arrogant manager. Employees follow his lead and are just as bad. Go to Hertz. Hertz is very friendly, helpful and no hassle. I was an hour late for an appointment even with reservations at enterprise. I left and went to Hertz. Customer service doesn't exist here at Enterprise. read more

This is the 2nd time I've use this location. The first time it took over an hour to get my rental car. Today is the 2nd time and I've already been waiting for 30 minutes. Ridiculous. It should never take 30-60 minutes to get a car!!!! read more

Emmanuel is horrible. one of their clients hit my car and it took him a whole week to give the "OK" to start my claim.. didn't even provide resources for me to get a rental car!! don't work with them. it's a waste of time read more

I had to get a rental car because my vehicle broke down and while I usually use my plus points in trade or add to them for future use I decided to split the cost between. I started my reservation with a phone call to this location and I spoke to Kevin about arranging a pick up since I had my vehicle towed. He explained to me that they were pretty full and couldn't pick me up until the next morning. Though they did have the size car I wanted so I went online to use some of my points toward this rental and split the difference with my card. I also ended getting a ride here instead of delaying my agreement till morning since I was stranded yesterday and need to get to work today. I will say even though my rsvp was accepted and confirmed once I arrived they did seem to have some delays getting me a car. All in all I waited about a 1/2 hour and they were able to locate a car and have it washed and prepped for me. I had a Nissan Altima and it was cleaned and already had almost a full tank. Everyone at this office was friendly greeted me when I arrived offered me some water and even made a follow up call to check on how the car was working out for me. I am satisfied to say I received great service without hassle and would happily rent from this location again. read more

Enterprise Rent-A-Car - Car Rental Near Me - Riverview, Florida

They lied about charges over what the insurance paid. They charged me for extra days and over the amount even after the insurance extended the rental. Let me not forget to mention the 89$ in fraudulent toll charges they blame on a third-party company. I work from home and the car was barely used. NO way in hell unless I was on a road trip would my toll charges be 98$ for 18 days! read more

I was in a car accident recently and it was the most stressful situation but this enterprise made everything so easy for me. They took care of me and I am extremely grateful and appreciative. Ryan is who took care of me at the service desk and he went above and beyond every single time I had an inquiry or needed help. Kevin also helped me go over details about the car when I first went in. That means a lot to me and it shows the value they see in their customers. Anytime I need to rent a car or anyone I know needs too, I will be recommending them every single time. They get 5 stars for customer service and handling my stressful situation in such an authentic caring way. Thankyou Ryan and Kevin! Thankyou to all the team members at enterprise:) read more

First off a big shout out to Fred at this location. He treated us right and made us feel important. If you ever visit this location, and you should, they do right by you. I highly recommend them/ Fred. Hope they keep him around for a long time so when I come back in town I can deal with him again. Thanks Fred! read more

I've always wondered what happens after companies' follow-up on a review by posting - customer service was utmost or their number one priority. Thus far, for me it amounted to nothing. In my case, the over 10 year relationship was something I was in alone. I was not worth the courtesy of being told they will not be putting any effort towards me. I finally got a call on Monday the 14th of October, from the Regional Manager after making my post. He asked me to explain what happened, which I did. He asked if I was the reason an employee called him crying, I had no reason to think that I cause anyone to cry and there was no crying while I was there. I was told that employees were told they are allowed to kick anyone out. I guess with that you can create a circumstance or make a problem worse to justify kicking someone out, without any repercussions. I was then told he would have the video recording for the time-frame pulled for review and I would receive a call by 4 pm the next day. 2 weeks has passed with no phone call from the manager. read more

I would like to thank Jason Finke for doing such a wonderful job in assisting me, at the last minute with a vehicle. He was very curteous and professional, and i didn't have to wait! I am so glad this Enterprise is open, its closer to my house! Thanks again Jason. read more

We had a good experience with enterprise. The rental person was good and the car was very good! We booked a full-size car and we drove a Kia Optima which got great gas mileage and drove very well. It also had low mileage. Overall a good experience thou we're returning the car tomorrow so stay tuned:-). read more

Wrecked my truck 12 days ago-and they didn't have a pick up truck available so basically they have all lied and gave me BS runaround about making reservations that disappear and so on...sucks my insurance co has me shafted w this company-I'd recommend anywhere else!! read more

The last 2 times I rented here, there were "no cars available" when I went to pick up my car. This put me in a major bind. In this case I got a call 10 minutes before pickup saying "your car didn't arrive so we cannot fulfill your order." I called their return number and nobody answered. I called the reservation line and they said a specialist would call me back. 24 hours later and nobody ever called. This location has left me in a bind two times in a row. read more

Tried to reserve a certain vehicle for vacation as we were thinking of buying this certain one and wanted to test it out.Made the reservation a month ahead of time for a ten day rental so that the chances of getting this vehicle could be increased although we were told it would not be guaranteed.Several days before the scheduled pick up day we contacted this location to check on the reservation and was told that they were holding a totally different vehicle than we discussed and was told that's all they had.I understand there were no guarantees but I also feel that with the given lead time and talking with the representative that the effort was minimal and was given a take it or leave it attitude.During the one month lead time we were not updated or contacted ,just feel like the ball was dropped and they did not stay current with the reservation request. read more

Let me start by saying that I didn't go to this location by choice, I went because my insurance sent me there after my car got totaled and I needed a vehicle. When I went to get the vehicle, I was only supposed to have it for 3 days reason why the guy that help me offered insurance for $20 a day to protect the car. It was my first time dealing with a situation like this so I had no idea that my insurance was already covering for it, and I decided to accept what the guy offered me. Plus, the way he sold it to me was saying "well if you are only going to have the car it's $60 that would save you to pay a lot of money in case something happens to the car", and trust me after coming from an accident, last thing you want is risk a rental. 2 weeks passed by and I returned the car. They billed me more than $200 to which I called my insurance, and turned out MY INSURANCE WAS COVERING FOR IT the whole time and those $20 is just an extra protection (unnecessary don't do it). So I decided to reach out and try to find a solution, but I encounter probably the worst customer service person that pretty much told me " well you signed so we can't do anything about it"; i signed for 3 days, not 2 weeks. And after my rental got extended I never got a call to ask if I still wanted to pay that insurance every day which was why I was able to get a refund after 2 weeks of trying to reach the manager. Now after more than a month, I keep getting charged every week for hidden fees with the tolls. Every time I call they have a different excuse, toll service fee's (19.75 they never tell you about), comercial rates so more expensive and just overall a bunch of excuses to keep getting money out of you. For what they said, I spent $70 in tolls in 16 days IN FLORIDA, if that makes sense to anybody. At this point, I had to block my credit card or else God knows how much more money they will keep charging me. My advise, GO SOMEWHERE ELSE. Terrible experience. Hope you guys read this and improve your customer service and let your customers know all the hidden fees they will face later. read more

Fred is an excellent asset to this location. His customer service was impeccable, he was informative through the process and addressed any issues that came up. Enterprise has always been my first choice for rentals, but after this experience, it's now my only choice! Good luck Fred and the Enterprise fam! Great work and excellent customer service! read more

This location provided me with a great rental car experience. I travel often for work and I expect issues with reservations from time to time. When the manager of this location called me the day before my trip, I was worried. He told me that they did not have the vehicle class that I requested, but instead of ruining my trip, the manager UPGRADED me to a higher class car. The car was fun, my trip was saved, and there was no hassle. This location went above and beyond. Recently, another Enterprise location in the same city DOWNGRADED me when they didn't have the car class that I reserved. I am very happy with my experience and will certainly book all my rentals through this Enterprise on 301 in Riverview. read more