Thank YOU Manuel for helping me adjust my metas. He was very helpful, even though he didn't have…read morethe tools for my meta, he adjusted my glasses that they don't fall of my face. I appreciate your service!

The shop was great and they had everything I needed. The staff was also exceptionally friendly…read more Great job guys.

Love this location- convenient and easy to find. Store is big, spacious, and organized. Great…read moreselection of frames which I loved because they had two frames that I've been looking for and thought that style was discontinued. Great customer service from beginning to end. They were attentive upon my arrival and knew exactly what I wanted when I told them about the style I wanted. The exam was smooth and the doctor was very knowledgeable of my case.

Kevin was super professional and kind whilst helping out by realigning my bent sunglasses, was done…read morein less than 5 minutes and completely free of charge!

Thanks for helping me in an emergency. I got my clear vision back thanks to the staff at Walmarts…read moreVision Center when they quickly repaired my two year old Ray Ban lenses from a past purchase at their center for no charge while I waited. That's Top Notch customer service!

Quick and easy eye exam. Lots of frame selection and decent prices. The turnaround on new glasses…read morefrom factory is quick and glasses match what you ordered

Massive parking lot, quick and easy to get in and out…read more Inside is a large lay out with plenty of choices from basics to high tech smart AI frames. Miss Lilly took good care of us and the process was very simple and straight forward. They estimated a week or two and six days later I got the text my glasses are ready. Great energy at this place, the staff are all nice and helpful. Lilly got it all dialed in. My wife was so impressed she started shopping for next pair on that visit. Pricing was about 1/3rd of what my local shop was going to charge and COSTCO didnt have the same options for us. They beat everyone hands down.

The most precise prescription I've gotten. The staff was great and Dr. Rob was professional and…read moremade me feel like he cared about my quality of vision beyond anything else. I've never seen clearer and I've never had such a hassle free experience.

I had such a great experience at Ray-Ban thanks to Shannon! She was the only person working in the…read morestore at the time and had so many customers to take care of, but she was still incredibly friendly, patient, and attentive to everyone. I purchased the last pair of the sunglasses I wanted, and Shannon took the time to clean them thoroughly and carefully get everything ready for me. Even though they were the display/last pair, after she cleaned and prepared them, they looked absolutely brand new. I really appreciated how warm and professional she was, especially considering how busy the store was. Shannon made the whole experience so much better. Amazing customer service and definitely deserves recognition. Thank you, Shannon!

The Ray-Ban store at Fashion Island has some of the worst customer service I've experienced, and…read moreafter looking through the Google reviews, I can see this is clearly not an isolated experience. At first, I thought maybe I had simply encountered a bad employee or an unfortunate situation. After my experience this weekend, I genuinely believe the bigger issue is that Ray-Ban has completely abandoned this location when it comes to proper training, support, and management. The two employees working there honestly looked like they had been left on a sinking ship with no one coming to help. They seemed overwhelmed and, more importantly, they clearly weren't equipped or properly trained to handle what should have been a basic transaction. How can you expect employees to provide good customer service when they aren't even given the tools or training to properly do their jobs? What makes this even more disappointing is that I don't necessarily blame the employees themselves. It felt like they were put in a position to fail. The responsibility falls on Ray-Ban and whoever is managing this location. I came in fully prepared to give Ray-Ban my money, but the experience was so frustrating that it genuinely made me question whether I even wanted to purchase from the brand anymore. Ray-Ban is a well established, recognizable company. You've built the name and the reputation, but that shouldn't mean you can stop caring about the people walking into your stores. I'm honestly in disbelief that a company of this size would allow a retail location to operate this way, especially when the Google reviews appear to show a consistent pattern of customers having similar experiences. This isn't just about one bad interaction. It's about feeling like the company simply doesn't care. Ray-Ban, please do better. Your employees deserve better support, and your customers deserve better service.

Who knew that you can get your meta glasses customized here? I needed prescription and transitions…read moreadded on my Meta glasses and they helped me out! Jeannette and Gaby made the process so enjoyable. Definitely coming back here if my meta glasses ever break!

Strolled in with my own prescription from another place, Andrea was a total gem! She helped me pick…read moreout frames, and I am absolutely obsessed! She was fabulous and so helpful the entire time.

Dan is great! He makes every visit easy and stress free. He knows his stuff and we never have a…read more"hard sell" experience. Shopping for my husband or teenage son either style is the same positive experience.

Very friendly and helpful staff! Everyone was so nice and welcoming, and they were super helpful in…read morehelping me find the perfect gift for my brother. I really appreciated their patience and recommendations. Such a great soccer store--I'll definitely be coming back!

Purchased a pair of glasses at this location last month. I took in my current prescription and they…read morewere able to help me get a cool pair of glasses ordered. I got my glasses delivered about a week later and they were perfect. Can't wait to get another pair!

We originally had an appointment at the apple store (10am) and walked around the mall while the…read morerepairs took place. I've never heard of this company and was not in the market to buy a new pair glasses at that particular moment. Casey greeted us, answered all of our product and service questions with clarity and enthusiasm. We were so impressed with his customer service, the product, and price point that we came back that afternoon with my prescription and got a new pair of glasses. I get my new spec's in a few day