Updating my review in honor of Women's history month. Let me start by saying this- this review will…read moreprobably sound like I am personally friends with the business owner- I am not but wish I was. I met McKenzie by running into her shop ten minutes before closing time, racing over after work to get my broken glasses repaired. i was fully prepared to pay the repair fee posted on the website- she insisted it wasn't that big of a fix and wanted to do it for free. When I insisted on paying, she charged me $3. I have gone back several times for glasses fittings and repairs and she never charges. Most recently I came in with a bunch of glasses to see how different they were from the new script I received from the eye doctor . She so kindly tested every single one. I was prepared to finally pay her for her kindness by buying a pair of sunglasses or at least sunglass lenses, and she acted with the most integrity I have seen from a business owner in ages. She said that despite none of the prescriptions being the exact same there was one pair of sunglasses that were close enough that for sunglasses which are more forgiving I wouldn't notice a difference and that if she were me she wouldn't bother buying new ones. She absolutely could have sold me a pair of sunglasses- it was again right at closing time and instead she helped me out and did not charge a penny. I don't know how she stays in business but I am so glad she is. I think its worth the cost to go somewhere that is doing it right. The prices are high because her costs are high- she has what is likely a razor thin margin. Unfortunately because she does not have an optometrist or ophthalmologist on staff she can't bill insurance, but for those without vision insurance or looking for an extra pair etc- I would highly recommend Capital Eyes/ McKenzie and her adorable shop puppy. 10/10 service, a decent selection and she is so great at making recommendations (she had customers buying glasses the last time I went in so I got to watch her in action).

Frames were titanium so she couldn't fix them by soldering but she did swap out the lenses to my…read moreformer frames which were almost identical. When I asked how much I owed, the proprietor just shrugged to say, nothing." How refreshing to see there are still folks like this in the world today. Great place!

I came to visit my mother who is very particular about nearly everything and is very difficult to…read moreplease. Michelle greeted us warmly and helped us pick out a beautiful pair of sunglasses for her. They were reasonably priced and very fashionable for my mom. She had a great sense of humor and made the process easy. I highly recommend coming to this location. Thank you so much, Michelle!

Had a great experience here ordering replacement lenses for a set of Ray Bans. They didn't get the…read morecorrect lenses with the first order but Lucas put in a lot of work finding the correct lenses, working with Pearle Vision to get the frames, and replacing them. Much appreciated.

It was terrible! I wrote a lengthy review after I went in…read more2024-25, and I don't see it here. I won't relive it all, but I'd advise you to stay clear! You'll read other reviews about the eye mite meds: I got pitched on that also, and he told me a friend was involved in it. The no insurance med was $800. (Drugstore solution is $17 IF you have them! ) *The overall pricing on contacts, and services were exaggerated, *The doc sat down and his assistant did the exam except when he looked to confirm mites. *The contacts were wrong prescription and 2nd ones were worse. They wouldn't refund. *There were other issues.

They were 25 minutes late & then I sat another 20 minutes waiting to see the Dr. I walked out & I…read morewalked out last time I was there. Not going back.

Such a cool store with some beautiful clothes and lots of other cool offerings. I just want to call…read moreout the woman who was working there this afternoon - I'm sad I didn't catch her name but she was awesome! Very helpful and really interesting conversations about all kinds of different things. My 2 friends and I spent a good, long time in there and we want to say thank you for making our shopping experience such a pleasant one!

Such a cool place to checkout. They have such fascinating & intriguing pieces in this shop &…read morethey're super nice here too.

I sent my very expensive silhouette glasses to them for repair and they did a phenomenal job. Great…read morecommunication and turnaround time! While it's never easy to be without your glasses, they made this process super easy will definitely use them again if needed.

When no one else could fix my SILHOUETTE brand glasses they did and it was Affordable!!!! They did…read morean excellent job. They also repaired another one of my glasses and did an excellent job. I just sent them off and they send them back.!! This is your place to go to. Don't even shop around.!! Not worth the waste of your time just trust me on this!!

I've been going to Clarus since I moved to Olympia12 years ago. The care was decent at first (I had…read morea history of a retina condition, so they would schedule me with an ophthalmologist for my routine exams) but in recent years I noticed they make no attempt whatsoever at continuity of care, they just schedule you with a random provider. Two visits ago, they had the radio playing in the waiting room. Reception was terrible, mostly static, and I asked the receptionist to turn it off or re-tune it. She told me she "wasn't allowed" to touch the radio. So I mentioned it to the tech when she called me back. She looked at me like I was nuts, offering helpfully, "I just tune that out". Last visit, the optometrist was using a scribe, and she dictated a term to him that was unfamiliar to me. I interrupted her to ask her what it meant, and she acted annoyed and told me to " save (my) questions for later". Of course, later never came. Last week, I called and was offered an appointment over 2 months out. The only time available was 7:45 am. I appreciate they are open extended hours to accommodate more patients, but I decided to get a referral from McKenzie at Capital Eye (by the Fred Meyer in Lacey). She recommended an optometrist only group in Tumwater. I saw them this morning and the experience was 180 degrees--nice office, up to date equipment, good bedside manner etc. The only reason I give Clarus 2 stars is they do have ophthalmologists. So if you do need cataract or retina surgery or something like that, it might be a place to consider. And oh yeah, they do have nice frames and the gal who helped me pick out my last pair listened carefully to what I wanted and helped me pick out a better pair than I would have chosen for myself.

Absolutely the WORST retail service I've had in years! The…read moreVA paid for my retina scan at Clarus. The VA paid for my eye exam at Clarus. The VA was going to pay for new glasses for me presumedly at Clarus. But Frank at Clarus knows all about how it's really supposed to work with the VA and completely disregarded copies of the VA authorizations I shared with him. Again, Frank knows how it works and what the VA gave me is wrong (if he even read it which I doubt). Frank even has a piece of paper handout created there at Clarus he gave me again stating He was right and the documentation I had from the VA was wrong. Veterans under VA care are entitled to two pairs of glasses every couple of years. Maybe those are the Veterans Frank's piece of paper directions apply to. I'm a Veteran that has a disability from an eye infection I had in Vietnam some 50 years ago. Maybe, just maybe, I'm different than the Veterans Sir Frank's piece of paper might apply to. I will never, EVER again try to deal with the Clarus Eye Center.

I have a pretty complicated Rx: very myopic with astigmatism and a little bit of prism. Olympia…read morevision did this very well. The first pair of lenses weren't quite right after I tested them out and they had the lab redo them and they were perfect. This was back in 2018/9. I recently had another optical clinic attempt this and they failed after a couple of redo's, and still didn't get it right (I had moved an hour north which is why I switched clinics). I'm going back to Olympia Vision

I had an exam today with Dr. Clark. The staff was all very friendly, the doctor was very personable…read moreand took the time to listen to my concerns and explain everything to me. The optician that I worked with (Sam) helped me pick a very fun frame. Overall I was very impressed.

Amazing customer service The Dr is great and very…read moreinformative, answered all my questions I will definitely refer anyone here!

Normally they are great, this last time was horrible. They recommend making an appointment to get…read moredifferent pair of glasses, so that way you can be seen. But you are ignored, and sit there waiting for over 30 minutes while the staff is in the back laughing loudly where you can hear in the middle of the room. Noone comes out to help you, and then the receptionist looks offended when you don't want to book another appointment to repeat the same thing?

This clinic is fantastic…read more Everything about the staff, the exams, shopping for frames and getting my completed frames went perfectly for me.

Came here and they gave me a prescription that was totally wrong. Had to pay another $50 to have my…read moreglasses changed back to my old prescription. The guy who administered the test was beyond hung over, I understand why he got the prescription wrong. They also said my daughter didn't need glasses, she just had astigmatism. She does need glasses, her teacher and another optometrist verified.

I've been coming here for a few years now and they're so wonderful all the time. The doctors are…read morekind and knowledgeable and they really listen. Recently I purchased glasses through them and I love them so much! They took the time to find frames that work for my face shape and where the bridge should be. If you're looking for an eye doctor, this is the best!

My initial experience was good. I had a prescription from another OD and needed new progressive…read moretrifocals. I thought it was odd that I needed an appointment just to look at frames and and for someone in the "Optical" department to measure me for new lenses. I needed another appointment to pick up the new ones but did not see well with them and returned them. Someone there (I don't recall who) suggested I come back to have my vision re-checked by Ben Wong. I made another appointment and Dr. Wong issued a different prescription for new lenses. The same person in "Optical" handled the new order and I was not charged for the second go round. I made yet another appointment to pick them up. They seemed okay there in the store. But I could not use them using a computer or just reading. I tried desperately to adjust to them for two weeks, then simply gave up out of frustration. Long story short - the PD (pupillary distance) had been measured incorrectly and I experienced headaches, eye strain, and neck aches during those two weeks. I had not been give a detailed billing statement and asked for one a couple of weeks later. After reviewing the charges, I saw that I had been give bifocals - not the trifocals I had ordered! In addition, the person who assisted me in "Optical" apparently needs professional training. My confidence and trust in their business is completely destroyed. I emailed them three days ago with my complaints and asked for a refund. They thanked me for my concerns and said they would get back to me "when [they] we have more information." I am waiting.