Every time I try to return or exchange a pair of shades at this store, even having never worn or…read moretaken the sunglasses out of the box, I'm always told that there's a scratch on the lens and they can't accept the exchange or return. At this point, I feel this is racially motivated or they are intentionally selling damaged products to customers. Avoid at all costs and buy your shades at a department store.

I Got a really great pair of Ray Bans from Donatella at Macy's Sunglasses Hut. She's a lovely…read moreperson and very conscientious regarding fitting customers with the perfect look...A+++ For Donatella and Sunglass Hut

Couldn't be happier that I stopped in here. A very unassuming storefront housing an incredible…read moreselection of very chic glasses and great lenses. Liselle is amazing and was so good at suggesting frames that matched exactly what we were looking for! All the great styles without the snob of SoHo salespeople! I definitely recommend this place and will be a repeat customer.

I've been having a hard time finding somewhere to repair my sunglasses for me and always try to…read morekill 2 birds with 1 stone. So today, I was running an errand near Koreatown (while wearing my broken sunglasses) so I turned to search Yelp to see if there was a sunglass shop that would be able to fix them today while I was already out. Fast forward - I go in and drop my sunglasses off because they said they can help me! The little knob slipped off of the nose piece - said it was a quick fix and within 15 minutes I was already back in with a fixed pair of sunglasses! They said no charge because it was such an easy fix and I just think that's such an example of great business and them not taking advantage of customers... Because of that, I will now be loyal to them, and no matter what I always rather shop local than buy online. Kudos to this shop for being honest, respectable and good businesspeople!

Whenever I get great service I have no problem recommending or going back to an establishment at…read moretimes just to say hello. Tim at WPGC provided just such an experience. Not only was the visit productive but definitely a very relaxed easy time in picking out eyeglasses. I'm such a wimp about getting glasses just like some people are wimps about dentist visits. I would rather make do with a pair of CVS readers than go thru the experience of a vision test and pick out glasses. Tim made the selection process very easy and comfortable. Only negative I have for this location is there is no eye exam available but otherwise this is the place to get em! Update 6-6-23 Had a little issue with my new glasses. Stopped in and Barbara was fabulous in resolving a couple of issues. Glasses got loose and kept slipping down my big nose. Again a great testament of the staff and service of Warby Parker.

Warby is located right in the terminal close to the entrance/ exit. It's near the subway as well…read more The service at this store is a hit or miss. But I went there for their glasses as they have many different styles and the price point is great too. I went a few times and the service was good, but it could've been better.

The selection of frames is only surpassed by the customer service. This business cares for…read morecustomers

My sunglasses had a bent frame and the glass wouldn't fit back, but he quickly took them to the…read moreback and fixed them in under 5 minutes. He refused for me to pay for the simple task and was incredibly kind. Highly recommended at least stopping by.

They took care of me in an emergency situation. Ninety minutes later I had a new pair of bifocal…read moreglasses. If anyone can do it, NYC can, and these folks proved it.

We were in a real pickle. Arrived in NYC without contact lenses. Peyton said he could help if I…read morecould get the prescription. When I was struggling with accessing it, Marina and Gregg walked me through the process and partnered with our eye doctor back in California to get us emergency lenses! They went above and beyond and are now my go-to optical in NYC. They are the best!

Greeted with a smile and excellent people who helped me find the perfect scarf and pair of gloves…read morefor the winter season! They do individual and wholesale which is great for any buyer. i'll be sure to come back soon. Thanks again!

I purchased a pair of medical glasses here and the staff honestly gave the best experience I've had…read moreat an optical shop. No pressure pushing a sale, very patient and knowledgeable with all of my questions. Vast selection to choose from. I love my glasses I use them for extensive hours of screen time.

Agree with others there is no service in this store. How do they expect us to buy prescription…read moreglasses without service. Stay away.

I'm 74 and my eyesight is suddenly a little fuzzy when not in ideal lighting conditions. My…read moreinsurance covers eye exams and glasses, figured it was time. Well, as it turns out, I have cataracts developing. They could easily have sold me $300 glasses, but they said " you don't need glasses, you need an ophthalmologist." So I made an appointment for next week at NYEE. Meanwhile, the people there could not possibly have been nicer, kinder or more welcoming. Both the young woman who administered the tests and the optometrist who reviewed the results and explained them to me, both are extraordinarily professional and caring. I double-super recommend this location.

Lajuana, the optician who helped expertly fix my favorite glasses is outstanding!…read more She is an absolute perfectionist and couldn't be more kind and professional. Ask for her - she does not disappoint!