They took care of me in an emergency situation. Ninety minutes later I had a new pair of bifocal…read moreglasses. If anyone can do it, NYC can, and these folks proved it.

We were in a real pickle. Arrived in NYC without contact lenses. Peyton said he could help if I…read morecould get the prescription. When I was struggling with accessing it, Marina and Gregg walked me through the process and partnered with our eye doctor back in California to get us emergency lenses! They went above and beyond and are now my go-to optical in NYC. They are the best!

As a long- time customer of Morgenthal Frederics, I would absolutely say they are the best of the…read morebest! But you cannot be the BEST without exemplary customer service, and I have always received that from Bella.  While they may have THE most stunning eye wear, I keep returning because of Bella who takes wonderful care of me.  Even my ophthalmologist is impressed with their lenses...the finest you can buy! I must also say,  that everyone at 680 Madison is always lovely.  Thank you Bella! Thank you Morgenthal Frederics!

What a great store and collection of extraordinary eyewear. The customer service is just…read moreexceptional and Luis has always gone out of his way to assist and guide me as I expand my collection of Horn eyewear and limited edition Jacques Marie Mage glasses. I have also had the pleasure of working with the Manager Mona who is just a gem to work! it is hard to visit this beautiful boutique on Madison without buying some fabulous pair of eyewear. The lab that produces the opticals is high end and the work is excellent. All my sunglasses and optical prescriptions have been spot on. kudos to Morgenthal Frederics. Philip

I've tried other Morgenthal locations - always a disappointment - won't stray again from Beatrice…read moreand team. Beatrice has listened to and spent time on the nuanced issues that get my lenses to optimal performance. And she had good taste as well. I recommend this location and Beatrice's expertise.

Update: After my initial experience, I filed a complaint with customer service but received no…read moreresponse. I then escalated it to the company executives, after which they finally addressed my concerns. They provided a full refund and issued an apology. I appreciate their effort to resolve the issue, and I hope they improve their customer service moving forward. ------------------------------------------------------------------------ Original review: Beatrice at this store is the rudest salesperson I have ever encountered. She was pleasant before I placed my order, but afterward, she became very rude and unprofessional. I specifically requested the thinnest lenses because I cannot wear thick, heavy eyeglasses. However, despite paying over $2,000, the 1.74 index lenses she provided were significantly thicker and more than twice as heavy as my old 1.67 index lenses. When I visited this store to pick up my eyeglasses, I was carrying a Hermès Birkin bag and placed it on a table. Without my permission, Beatrice suddenly touched my bag and moved it to another table. She then asked me if my bag was "a real Hermès." I was shocked and offended by this inappropriate question and asked, "What do you mean? Why would I buy a fake Hermès?" She responded that because my bag was lighter than another client's Birkin bag, implying that mine might be counterfeit. As a loyal Hermès customer who spent over $14,000 on this handbag, I find Beatrice's behavior very inappropriate and disrespectful. A salesperson should never make unsolicited judgments about a customer's belongings, especially in a high-end retail setting where professionalism and customer experience should be a priority. Beyond this incident, I also experienced poor service when following up on my eyeglasses order. I called Beatrice twice--once to request a receipt and once to check if my eyeglasses were ready for pickup. Both times, Beatrice said she was very busy with in-store clients, promised to get back to me soon, and quickly hung up. However, she never called me back, even after several hours, so I had to visit the store in person to speak with her. When I asked why she hadn't followed up, she simply said, "I'm busy with clients in the store." This is far from the concierge-level service Morgenthal Frederics promotes. I can only hope that Beatrice is not too busy in the store judging whether other clients' handbags are real or fake.

Everything was fine until the end. Let me start by saying I'm a nice, polite person. I warned the…read morewoman helping me that it would be difficult to find something for me due to some fairly specific needs. This person patiently brought out many pairs of glasses. When I (nicely!) told her I needed to keep looking, she said "I'm an optician, not a magician" Should have complained to someone right then but I was stunned. I'm giving 2 stars instead of 1 because up to that point everything was fine--but a comment like that is beyond the pale.

Service is reliable, and space charming, decorated with clippings from photo shoots that utilized…read moreMoscot glasses. One star off from over-the-top employee who critiqued my scratched lenses for when I turned my frames in to get fixed. I live in NYC and live an active life: I'm not a millionaire convalescent whiling my time away in bed.

If you are only going for the most basic exam, it's a decent place. Keep in mind that their glasses…read moreare overpriced. I wanted to replace the lenses on mine and they quoted me about $450 with insurance. At Costco, I had to pay $90 without insurance. If you've had lasik in the past and currently need contacts, the optometrist will have no idea what to do with you. She kept giving me soft contacts when they were clearly the wrong option for me. I had to read up on it myself. Lasik flattens the cornea and creates small irregularities in it, so soft contacts do not stay in the correct place and usually do not provide the correction you need. She could've done some research instead of asking me to go back to try on different soft contacts. The optometrist actually said I had to go to her again (!!) and try another type of soft contacts before she would give me a referral. I almost rolled my eyes. The poor girl was clueless, and I had better things to do with my time than to hang out at Optyx. I don't know what the rule is for optometrists, but physicians have to prescribe what's best for you, not what's more or less OK.

Quick and thorough exam that happened on scheduled time. Decent selection of frames. Convenient…read morelocation.

I had an excellent experience with Dr. Yung-Han Chen, OD. I came in for a driver's license exam and…read morean updated prescription and new lenses for my computer glasses. Dr. Chen spent a good amount of time with me and made sure that the new prescription was going to be perfect. I haven't picked up the new prescription yet, but I'm confident that it will be perfect. The staff member who took my order was professional, courteous and knowledgeable. I'm able to keep my computer glasses while the lenses are readied; I just have to budget an hour for the lenses to be put into the frames. I was also very impressed with the store's lift for persons in wheelchairs or users of walkers, rollators, canes, etc.

Purchased 2 sets of lenses recently. Amazing customer service and attention to detail. Always so…read morewelcoming, knowledgeable, and willing to help. Looking forward to returning!

I came here for a basic eye checkup. The eye doctor himself was great. He was thorough and pleasant…read moreto work with. Unlike what some other reviewers experienced, neither he nor the office staff tried to upsell me on services I didn't need. The office was running on-time when I went.

I am from out of town and I was having a nightmarish experience with my optometrist back home after…read moremy glasses broke. Desperate, I walked to the closest optometrist office. I was lucky and grateful to wind up at Creston Optometry. They were understanding, kind and quick to help. They took such great care of me and I am thankful for their compassion.

Thank you so much for a wonderful and memorable experience. I had the pleasure of amazing service…read morethat included the Doctor Henry Miller fixing my pair of glasses I had broken bad months back in Cali before moving to NYC. The great atmosphere and energy drew me in after I had just went to my barber. Had the pleasure of great storytelling and getting my glasses repaired- WHICH ALSO SO HAPPEN TO BE METAL FRAMES BTW :) , well Google World, that was no challenge for the gentleman and gentlewoman. Thank you again, and I'll come in one day later in my new journey of NYC to spread and embrace good energy again with you both, OH- and a new pair of glasses too! Thanks for making it that much more adventurous that afternoon! Cheers!

I came here a few years ago looking for reading glasses. I had no idea what frames would suit my…read moreface shape. Kirk could not have been more helpful. I told him I wasn't looking to pay a fortune due to my habit of losing them... he guided me to great frames in price range...class act.