My husband and I have been coming here to Otay Ranch Eyeworks for the last 2 years. They have a…read morenice selection of brand-name designer eyeglasses. The staff are friendly and helpful in assisting you to find what you're looking for.

I've purchased 2 pairs of glasses here and each time I try on the frames before purchasing them,…read morethey fit perfectly on my face. When I've gotten them back with my corrective lens, they don't end up fitting my face well. I ask them to adjust them and they do, but they still don't fit well and either fall off my face or hurt my ears. Their customer service is decent. There are a lot of employees there so you don't have to wait too long to be seen but not all have great customer service skills. Some appear annoyed that they have to get up to assist you and others go above and beyond to help you. Their prices are very pricey compared to other retail places but they offer "discounts" if you get more than one pair. I only purchased here instead of other places like Costco because they do have a large selection and it was convenient and I have really great vision insurance. I recently lost a pair and called them to ask if they could offer any type of discount if I purchased the exact same glasses without insurance and they only offered a slight discount off the prescription and not the lenses. I ended up ordering from ezcontacts.com

I stopped in to have my sons glasses repaired. They were super helpful and really helped me out in…read morea pinch. We are visiting from out of town and my sons stem almost fell off due the screw almost completely falling out. They repaired them and cleaned them up and bent them back in to perfect shape. Real life savers in a pinch for us.

This is my 2nd year coming to this location. First year I had an awesome experience. Staff was and…read moreis super friendly. They made me feel like I have been part of this location for many years. The place is clean and organized. All my questions were answered by the Dr and staff. The frame selection was good many choices. This is my new shop.

My family has been patients of Dr Huang for over 17 years…read more He is very knowledgeable and thorough in his examinations and takes the time to explain his procedures in a way that is understood. He provides a comfortable environment for us to feel at home.

I'm very happy with my new hybrid contact lenses. Dr. Huang did a wonderful job on nailing down the…read morefit to the point that they are very comfortable to wear throughout the day. He helped addressed any of my concerns on the clarity during the initial fitting and was very patient until we got it right. They also accept my VSP insurance. I highly recommend this place.

Doctor and Staff are friendly and accommodating. They looked up my insurance and informed me what…read morecoverage I have.

Brought my kids in for an eye exam and declined the "optional" retinal picture for $39 on the…read moreintake form. When the doctor (Efrain) noticed this, he explained the only other option would be dilation. I continued to ask questions out of curiosity (as I did not want my child's eyes dilated) and Efrain condescendingly asked, "Are we really talking about $39?" (trying to shame me for questioning his optional fee) I respond... Efrain gets louder and makes comments about my kid not being able to hold still. At this point, I decide to not continue the appointment in which Efrain storms out and slams my kids file on the receptionist's desk and stares us down as we leave the office. 100% do not recommend. It was a degrading experience to say the least.

I've been seeing Dr. H. Hanono since I was a little girl, back when his office was in San Ysidro…read more My grandma and mom were patients there too, so our family has trusted their care for generations. Now with Dr. A. Hanono continuing that same exceptional care, my dad, my husband, myself, and all of my kids are patients as well. We truly love the entire team--especially Anna!

I had a wonderful experience at this practice. Dr A. Hanono shows how much he cares for the eye…read morehealth of his patients. Staff is kind and professional. You can see how its a full service practice and they will provide you with an eye exam plus glasses (lenses) made there if needed. What I valued the most was the professional service throughout my visit. Parking is plentiful and the practice looks nice. I plan on seeing Dr Hanono more and more as needed. And they take my vision insurance which helped a lot. Give them a chance.

Excellent Service, AWESOME DOCTOR AND OFFICE STAFF! I Absolutely Love This Place!! Easy thorough…read moreappointments and service! I recommend this eye doctor to ANYONE...You won't be disappointed!

I had a terrible experience at Lenscrafters, and after getting a refund there, I did a search for…read morean optometrist who was closer to home. I landed on EyeCare of Bonita, and am glad I did! Firstly, they accept Eyemed insurance. I was fully covered on my purchase! Secondly, the customer service is terrific! I had the pleasure of working with Cynthia, who was knowledgeable, friendly and helped me hone in on the perfect eyeglasses. I was also able to find a great pair of Gucci sunglasses, which EyeCare was able to get my prescription in as well. This highlights what I really like about the EyeCare location: it looks like it is very small and doesn't have a great selection of frames -- but they actually have a great selection of mid to high-end glasses! I was surprised to find Boss as well as Gucci and several other designer brands. I received a great deal on the lenses/frames, and have decided I will be headed back to this location in the future. The customer service is top-notch, and their lab did a terrific job on all three pair I got from them. If you are on the fence, call in and set up an appointment to try on some frames. You won't be disappointed!

I rarely write reviews, but this experience compelled me to share. I've been a loyal customer of…read morePack & Bianes (Eastlake) for over 10 years and have never had issues until now. I recently received a pair of prescription glasses, but unfortunately, the prescription was incorrect. I had to return them to be fixed, which was already inconvenient. What was more disappointing was that I was asked to pay additional fees for their mistake, and no apology was ever offered. Today, I received a text that my glasses were ready for pickup. I called to schedule a pickup, but the receptionist placed me on hold for 15 minutes, only to tell me that there were no available appointments and that I would need to wait another two days just to pick up my glasses. To make matters worse, the receptionist was very rude and ended the call abruptly without any courtesy. After being a long-time customer, this experience was extremely disappointing. I hope the management addresses both the service quality and customer care moving forward.

I was referred by my optometrist to Pack & Bianes for prescription glasses and was told they…read moreprovide great service. Unfortunately, my experience was disappointing. I signed in as a walk-in and waited while three people who arrived after me were helped first. When I finally was asked, they realized my name had been removed from the list even though I was never called. Then I was told I needed an appointment, despite others being seen without one. No apology was offered for the wait or confusion. Based on this experience, I would not recommend this place.

A Five Star Review for Dr. Gayle Howard. She wielded her considerable surgical skills on my right…read moreeye, and the results are fantastic. She is also very personable and will answer any questions a patient might ask. The office staff is also excellent. Making a new appointment is a breeze, and the staff seems very friendly and efficient. I'm so glad I was referred to this clinic by my primary care physician. There is generally adequate parking behind the building, but it is a shared parking lot with another medical provider. Sometimes parking can be a little tight.

I've seen several different doctors over the years and have been satisfied. My last doctor moved…read moreaway. My new doctor as of a couple months ago was very nice and knowledgeable. Ordered glasses from here more than once. Using VSP insurance The range of eyeglasses out the door is huge. Also, more for progressive lenses of course. Ask for help- looking for low prices, square frames, blue? They'll help!