UPDATE: NOTICE OF EVICTION…read more Went to do laundry today, but it's closed and there are signs posted about notice of eviction.

7 washing machines broken 2 dryers broken…read moreThe space is going downhill I DO NOT RECOMMEND THIS BUSINESS!!!

I have been going here for 12 years and their service has always been good. Drop off is easy and…read morethey always have my clothes ready when they say they will. I've never had issues with the quality of cleaning or pressing.

My first visit here. I came in on a Tuesday afternoon with 4 shirts to be dry cleaned. I had more…read morethan that to be cleaned but first wanted to try them out. The woman told me upfront that it would be Friday before I could pick them up. I was ok with that. Then, I asked the price per shirt for dry cleaning. She said $7.95 per shirt!! What??! Sorry, but that's more than double the price that I was paying where I used to live in N. Phoenix. I'm not willing to pay $32 to see if they can clean 4 shirts properly. Bye-bye, New Day Cleaners!

I was impressed with friendly customer service and my items were pressed well. I also thought…read moreprices fair and reasonable.

Was using them for about four years clothes started shrinking. I do not recommend this service to…read moreanybody.

Dropped off a sweater that I thought they had drycleaned and it was a terrible job. I was wrong it…read morewas another dry cleaner and I will review them separately. BUT when I left the sweater for the manager to look over it was hung on a hanger, no creases. When I got it back it was crammed into a small plastic bag and the bag was hanging from the hanger. It's all full of impossible creases that won't hang out. So now I have to pay to have it dry cleaned, of course they offered to do it (and charge full amount). Are you kidding me! You crumbled it up into a ball and want me to pay you to dry cleaned it. That treatment (by a manager no less) tells me to stay far far away. They obviously don't care about quality garments!

great service and the person who pick up laundry is always so nice and helpful…read more thank you

Do not go anywhere else for your dry cleaning needs. Amazing customer service and great staff and…read moreowners. They are the absolute best. Thank you for the customer service.

I had a custom made shirt that I needed laundered and pressed. Used their app to set up pick up and…read moredelivery. I couldn't be more pleased. They took care of my shirt for less than$3 and I added a silk tie to be cleaned for just $6. The Shaffer driver picked up my items promptly at the time specified in the app. When they were dropped off the included a very nice laundry bag for future pickups. Highly recommended!

Response to owner's response to original review: When I…read morebrought in my dress it only had dirt at the bottom. I explained this and that it was dirt from red rock to your staff over the phone when I called to inquire about cleaning the dress. Any person would be emotional to find their prized possessions returned ruined and to be asked to pay $300 for the ruined dress. Any person would also be shocked to be talked to so aggressively while they are processing that their wedding dress is ruined and they are being threatened by Aiden that he would have to "take things from here" if they didn't run their credit card. The staff at Dove Mountain Cleaners were clearly out of their scope and had many opportunities to communicate this to me or inform me of what was happening with the dress throughout the process but they chose not to. It's clear that your company just wanted the money for the services even if you weren't capable of doing the work and it was out of your scope. I have since taken the dress to another company who informed me that the whole dress should never have been soaked in water and that you should have only cleaned the bottom of the dress, as the rest was still white and any small stains on the rest of the dress should have been spot treated only. The other company was shocked that Dove Mountain Cleaners would take a job they aren't competent to complete and then charge me for ruining my dress. It was clear negligence. Your staff being so unwilling to do anything to rectify their mistake is unacceptable and that is an unethical way to do business. The dress in all 3 of the pictures I posted is the same dress and it is illogical to blatantly deny that it is my wedding dress. Anyone looking at those photos can identify that it is in fact the same dress in a bag with a tag showing the dress was serviced at your store on that specific date and time. I also have pictures of the dress still perfectly white except for at the very bottom during the red rock photo shoot (see attached). I would have had to lay on the ground and roll maybe a dozen times to get that dress the same color that you returned it to me in. Let customers be on alert that Dove Mountain Cleaners will not inform customers if they are out of their scope and competency. As evidenced in their reply, they will not take accountability for their mistakes, and they might be so defensive as to even accuse you of a scam if they ruin your items. Take your clothes elsewhere if you care about your items and want them back in the same or better condition than you dropped them off in for cleaning!!

Dropped off my full size, white, king size comforter late this morning and requested same day…read moreservice to machine launder (does not fit in my washing machine). Was ready by 4:30 pm pristinely cleaned and folded. Super friendly customer service. Was more than I expected to pay, but totally got my money's worth. Highly recommended!!

I took 2 cotton and poly place mats in for dry cleaning. First, there is very limited parking…read more The clerk did not give a price for the dry cleaning . I almost fainted when I got a bill for over $25. Clerk indicated that there was no available manager at any time today. She also indicated that prices are given ONLY ON REQUEST. No wonder! I will not be back to Shaffer. Therebis another cleaner across the street. I stopped there on my way home. NEARLY $10 LESS for dry cleaning the mats. Stay away from Shaffer. Yeesh!

I brought my mother of the bride dress to be pressed. It came back to me with 2 large stains. I had…read moreto purchase another dress. I do not recommend this business