I was very pleased with the service we had today. Don was very nice, Knowledge and extremely…read morehelpful. this was our first time using them and I can honestly say we will continue to use their services Going forward. Great company

I had called Brightstar Solar to my home it investigate an issue with what I felt were under…read moreproducing panels. They came out and confirmed the issue. They also spent the time to teach me about the different components of my system, and fixed my problem. I bought my house with the panels already installed, so I did not know what my base line should be​. After Brightstar came out, I am producing more solar that before. Would absolutely recommend them.

This past summer, we had a section of our roof replaced. The job was done quickly and cleanly with…read morelots of communication and just plain old professionalism. -- At the same time, we had some work done on our laundry. This involved a vent pipe being run through the roof. -- This winter we had some leaking that looked like ice dams. We called Golden Group and they sent some people over. They quickly diagnosed the problem as something about the gasket around the new vent pipe (not ice dams, yay!). The problem wasn't caused by them, but they fixed it anyway. -- The bottom line is: good quality, speed, clean, professional, and excellent cuatomer service.

Excellent experience. Highly professional from the very first interaction. John was my main point…read moreof contact. Excellent service. They were not the cheapest quote, but they were the most thorough and well-thought out. Scheduling, payment and installation all went like clockwork. Exceptional crew, highly efficient and professional, cleaned up well. Excellent communication throughout. Got a beautiful new roof that I'm very happy with. Highly recommend without reservation.

The entire experience with NECE was fantastic, from the initial sales discussions with the owner,…read moreMark, to the communication with the office team and the actual installation. Mark has a highly technical sales approach and truly knows his stuff. Among all my interactions with other companies, Mark was the most honest and knowledgeable. On installation day, they exceeded expectations by going above and beyond, spending almost the entire day exploring all possibilities to find a way to wire the panels through the roof, down the walls, and into the basement so that no conduit would be visible on the exterior - much appreciated!

Mark Durrenberger and the New England Clean Energy Team are fantastic. They did a great install…read more Super professional. Easy to work with. Could not ask for more. Will be recommending NECE to all of our friends and family.

crap crap crap customer service completely lied pursuing legal action did not complete installation…read moreI had to have independent contractor complete installation do not use them

We began our solar project with Bright Planet Solar in February 2024, expecting a smooth process…read more Instead, it took nearly a year to complete. Plagued by constant delays and miscommunication. After installation in June, we were told inspections would follow quickly, but weeks passed without updates. We had to chase down responses constantly, often being ignored for long stretches. In August, their technicians caused a power outage affecting our pool systems, then told us to hire our own electrician to fix it - despite it being their error and admitting they they did not know how to fix it themselves after two separate visits. Multiple site visits were required because Bright Planet failed to correctly configure the backup system, even assigning unnecessary loads like pool lights instead of essentials like our refrigerator and a/c. Meanwhile, holes were left in our roof after the panel install and the crew's trash on our roof -- unaddressed for months. We sent dozens of emails - many of them cc'd with project managers and company leadership -- asking for scheduling updates, status checks, and answers. Often, we were met with no response, or vague promises that "someone would reach out." Even after city inspection passed in October, we were stuck in limbo with no updates on when the system would actually be operational. The experience was defined by poor communication, careless mistakes, and a complete lack of ownership or urgency. We had to escalate internally just to get answers. What should have been an exciting investment turned into a nearly year-long headache. We're sharing this to warn other homeowners: Bright Planet Solar is not equipped to manage your solar project responsibly or professionally. They will take little to no responsibility to your frustrations. The entire process lacked coordination, transparency, and accountability. They are not equipped to manage your solar project with care, professionalism, or basic follow-through.

I hope your system never needs a warranty service. impossible to get a human on the phone and wait…read moretimes are apparently 10-12 weeks once someone deems it worth it to respond to emails. there goes this year's peak production. you might be better going somewhere else.

We had a Sunbug system installed in 2019, and until this year I would have rated them 4-5 stars…read more The system was a good value and the sales and installation process back in 2019 were positive. But in January we noticed that one of the panels wasn't producing. We contacted Sunbug's service department, who did some remote diagnostics and hypothesized that the issue was caused by a faulty optimizer. They said it would be a few weeks before they could visit to perform the service, so we anticipated seeing them in February or March. After 6 weeks of radio silence, we followed up and were told they had us scheduled for April 14. The day the service was scheduled, we were informed that another job was taking too long and they would have to reschedule for the following week. After a few more weeks of silence, we followed up again. This inquiry was ignored, so 10 days later we followed up again. This time they said there was no update -- they were just too busy to do the work or provide updates. I had asked if they could recommend a partner that might have more capacity to service and was told no but that I was welcome to shop around. I am sure demand for solar is very high and qualified technicians are hard to come by, but I can't think of another situation that has taken approximately 6 months (and counting) to resolve after an initial estimate of "weeks." And the lack of information and tone of annoyance at my monthly inquiries has been discouraging. I wish I could still recommend Sunbug, but I would caution that, at least as of this review, they seem overwhelmed and out of ideas for adding service capacity or communicating accurately about their ability to service their systems. Having operated a business during periods of peak demand and service disruptions, I can't overstate the value of proactive communication about the cause of an issue, the plan for improving the situation, and guidance about what to expect when. Silence and "Sorry, no update, feel free to look elsewhere," do not inspire confidence. We are actively seeking help from other service providers, but it looks like we are going to be stuck with a non-producing panel during the peak production season.

I did a tremendous amount of research on panel producers and installers, and had a number of…read morein-home consultations with different companies. SGE (and SunPower) was far and away the best - they were clearly the most knowledgeable, straightforward, and professional, and their commitment to customer service was impressive. They made everything incredibly easy, from the initial paperwork all the way through to connection, and the post-sale communication (particularly around SRECs) has been excellent. I installed my system a year ago, and I've been truly amazed with the performance. I would highly recommend SGE and SunPower to anyone considering a solar system.

We live in a older house in a neighborhood of Victorian style houses. We wanted a high performance…read moresystem with a low profile and as invisible as possible. I spent a lot of time researching panels types, panel properties, long term generation performance degradation and installation companies. We found that SGE had what we needed and most importantly they knew the various products and various installation challenges with an older house in a historic area. Working with the SGE team from the installers to the owner we had a great experience. The cable run is hidden and the control panel installation is nicely tucked away in a corner in the cellar. We installed this system 3 yrs ago and have not payed an electricity bill in 3 yrs. We have HVAC in this house.

Due to the field of work I do, I am a perfectionist for detailed work from those that I hire. The…read moreguys from Energy Monster did a fabulous job on my 4kw LG system. Installers were Tim & Lyle. All conduit was run beautifully and the all black LG panels look great. All work was done in one day! My sales guy Kevin definitely was knowledgeable about his recommendation and placement. Al in all, this was a really good experience with zero issues at all.

We were told that we did not have any insulation in our home at our energy assessment performed by…read moreBrian. Because of the style of our house, we were also told in no uncertain terms that the insulation would have to be put in from the interior of the home. So we spent weeks preparing by pulling everything off the walls and packing up my husband's small collectibles and moving all of the furniture in every room to the center. And we had to remove the beautiful real wood paneling in our dining room so that they wouldn't drill into it. It's the good stuff, not the cheesy 70s stuff. When the insulation company came, they drilled holes in four different rooms. Every room had insulation. We then had to patch and paint every hole and put everything back where it came from. It was a horrible experience with very little in the way of an apology from the company. When the team came to do the insulation and discovered that it wasn't needed, they asked who had done the evaluation, and when we said Brian, they said that that made sense. Apparently this isn't the first time that something like this has happened to someone. That is shameful! They did nothing to help our energy consumption.