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    Sunstate Equipment - Anaheim

    1.0 (1 review)
    Closed 6:30 am - 5:00 pm

    Services - Sunstate Equipment - Anaheim

    Machine and tool rental

    Truck rental

    Trailer rental

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    7 years ago

    Helpful 1
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    U-Haul of Placentia

    U-Haul of Placentia

    2.4
    (117 reviews)

    I had an excellent experience with a Kierian at U-Haul who truly went above and beyond. They were…read moreincredibly helpful in assisting me with selecting the right moving boxes and supplies, making what could have been a stressful process feel smooth and manageable. Not only were they knowledgeable about the different options, but they took the time to understand my specific needs and recommended the best solutions without any pressure. Their friendly attitude and willingness to go the extra mile, really stood out What impressed me most was that he even took the time to help load all of the boxes into my vehicle, which I truly appreciated. Customer service like this is rare, and it made a big difference in my moving experience. I highly recommend this location thanks to their outstanding support! Also, shout out to Andrew as well for the positive energy and good customer service.

    If I could give 0 stars I would. I originally reserved a truck for a separate location a week in…read moreadvance. Two days before my reservation, UHaul changed the location of my cargo van pickup without my consent. The location my rental was changed to was completely out of the way from my move, so I requested my rental be moved to this Placentia location. When I arrived on Saturday (07/25/26), UHaul's systems were down so they checked us out manually. The representative did not mention anything about procedures or requirements from me as the renter. They simply handed me the keys and sent me on my way. Upon returning the vehicle, I received an unauthorized and unexplained charge on my card for fuel. As mentioned, the representative I worked with explained nothing during pickup so I was unaware I had to refuel the vehicle. I also was never given a contract that I could review until AFTER I returned the vehicle. I contacted the general manager, Gary Urrelo, and received no response. I then contacted UHaul's customer service line who told me that Gary Urrelo would be emailing me. He emailed me the next day stating that it is "standard practice" for the representatives to explain the fuel policy and that I would not be receiving a refund. I responded to Gary requesting that he check the stores cameras to verify that I was not told anything during the rental pickup. After I pointed out this fact, Gary Urrelo has refused to take ownership of his employee's gross negligence and refund me the money I am due. I have spent countless hours attempting to get UHaul to right this wrong and they refuse to provide the most basic level of customer service possible. If you need to rent a van or a truck, please don't waste your time with UHaul. Moving is stressful enough as it is. It's not worth it to deal with a company who couldn't care less about customer satisfaction. I wish I had gone with Home Depot, Budget, or Enterprise for my cargo van rental instead of UHaul.

    Sunstate Equipment - Anaheim - machinerental - Updated August 2026

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