This is my back up Tucson tailor, only because I have not found another backup yet…read more The Good-Conveniently located in the strip mall off Broadway between the UPS Store and a music store...ample parking. The work is fairly priced and it is decent quality. The Bad-BOTH ladies have awful demeanor, say NO way too frequently and don't seem to give a damn about anything. Their customer service is non existent and I hate going there. Proceed with caution, you have been warned. The actual work done is around four stars, maybe 3 1/2...the customer service is zero stars.

If zero stars were an option, that's what this experience deserves…read more I had a very unpleasant experience here today. From the moment I walked in, I was not greeted and was immediately told to go try my pants on. While she was pinning the pants, her attitude felt cold and irritated. When I came out to pay, I politely asked if a specific adjustment could be done. Instead of explaining calmly, she raised her voice and said, "Why do you come to a tailor?" which was rude and unnecessary. This could have easily been explained in a respectful way. Due to the poor customer service, I told her I would be taking my business elsewhere and i reached to grab my pants from the counter. At that point, she forcefully YANKED them out of my hands. I genuinely thought she was trying to keep my pants while still charging me, so I pulled them back since they belonged to me. She then kept yelling at my friend and i, the situation escalated because of how she spoke to us and physically grabbed my belongings. I yelled back in self-defense after feeling verbally attacked and physically confronted. This interaction felt unnecessarily aggressive and unprofessional. What should have been a simple tailoring visit turned into an uncomfortable and confrontational situation. I will not be returning and do not recommend this business based on customer service and how the situation was handled.

Response to owner's response to original review: When I…read morebrought in my dress it only had dirt at the bottom. I explained this and that it was dirt from red rock to your staff over the phone when I called to inquire about cleaning the dress. Any person would be emotional to find their prized possessions returned ruined and to be asked to pay $300 for the ruined dress. Any person would also be shocked to be talked to so aggressively while they are processing that their wedding dress is ruined and they are being threatened by Aiden that he would have to "take things from here" if they didn't run their credit card. The staff at Dove Mountain Cleaners were clearly out of their scope and had many opportunities to communicate this to me or inform me of what was happening with the dress throughout the process but they chose not to. It's clear that your company just wanted the money for the services even if you weren't capable of doing the work and it was out of your scope. I have since taken the dress to another company who informed me that the whole dress should never have been soaked in water and that you should have only cleaned the bottom of the dress, as the rest was still white and any small stains on the rest of the dress should have been spot treated only. The other company was shocked that Dove Mountain Cleaners would take a job they aren't competent to complete and then charge me for ruining my dress. It was clear negligence. Your staff being so unwilling to do anything to rectify their mistake is unacceptable and that is an unethical way to do business. The dress in all 3 of the pictures I posted is the same dress and it is illogical to blatantly deny that it is my wedding dress. Anyone looking at those photos can identify that it is in fact the same dress in a bag with a tag showing the dress was serviced at your store on that specific date and time. I also have pictures of the dress still perfectly white except for at the very bottom during the red rock photo shoot (see attached). I would have had to lay on the ground and roll maybe a dozen times to get that dress the same color that you returned it to me in. Let customers be on alert that Dove Mountain Cleaners will not inform customers if they are out of their scope and competency. As evidenced in their reply, they will not take accountability for their mistakes, and they might be so defensive as to even accuse you of a scam if they ruin your items. Take your clothes elsewhere if you care about your items and want them back in the same or better condition than you dropped them off in for cleaning!!

Dropped off my full size, white, king size comforter late this morning and requested same day…read moreservice to machine launder (does not fit in my washing machine). Was ready by 4:30 pm pristinely cleaned and folded. Super friendly customer service. Was more than I expected to pay, but totally got my money's worth. Highly recommended!!

They did a great job with dry cleaning a dress for me. The spot came out and it was finished within…read morea week. I deducted a star due to lack of communication while waiting. No tickets, no text or anything once your clothes are done. However, the value was good so I would still recommend.

A new scam by Mountain View cleaners - rip the suspender button off your tuxedo pants and then…read morerefuse to repair them - just a flat out refusal. Might as well called me a liar - put me in a spot when I got dressed the night of my event with no way to attach the suspenders. Will never go there again - man was rude, dismissing my request instantly - said I would have to pay for the damage they caused. Scammers alert!

Great job, I've been using them for years, never had a problem . Would definitely recommendread more

I have used this cleaners for years with no issues. however I dropped off a huge load to be dry…read morecleaned and spent over 127.00. everything seemed fine on pick-up, but out of town for a show and several of the outfits have been seriously shrunk!! these are expensive suits that get dry cleaned for a reason. this is not minor shrinkage-I am talking several sizes smaller. not only am I out what I paid for the cleaning but now I have several St John's suits that are ruined!! would give no stars if I could!

Extremely friendly staff and excellent work. I had a pair of jeans hemmed and they did outstanding…read morework.

They do great work! I have had things hemmed, shortened and repaired. Not cheap, but worth it.read more

Mostly belt loops repaired & pants taken in. Go to E…read more Broadway Blvd & N. Alvernon Way 85716. San Clemente Shopping Center.

I had very simple alteration- this is the second time / and I am not going into detail but this…read morelady is not friendly and definitely not accommodating- so it will be the last time I take my business there. I gave it two chances and second time was no better.

Vernon and Hannah were great to work with--friendly, professional, and made the entire process…read moresmooth from start to finish. My items came back clean and well cared for. Would definitely recommend!

They are liars, do not trust what they price quote over the phone! I called and ask the exact price…read morefor a king size comforter and was told $45. When I got there he said it was heavier and could not do it for $45! Liar! I drove a long way and just wasted my time with them! Don't trust them if they cannot be truthful!

This is the worst experience I've ever had. I scheduled my initial appointment at the La Cholla…read morelocation, and the tailor wasn't at that location, so I had to drive to their other location at La Encantada. They didn't have my dress ready by the time we agreed to pick it up, so I had to have my fiancé pick it up the day before our wedding. As a result, I didn't get a chance to try it on. I asked for a train loop to hold the train of my dress up when dancing, and for it to be hemmed. They sewed the train of the dress to the lower back of my dress, and relocated all the pearls that were going down the back of my dress, and put them underneath my dress - literally. I was so angry, but now I'm just so disappointed that I trusted them on the biggest day of my life. The dress ended up swallowing my foot while I was making my grand entrance, and I almost tripped and fell. I will never recommend this company, and I actually feel like they really just need to do better. The dress fit perfectly until they got their hands on it.

It's the little things that matter. Kind and helpful people change lives. Went in there upset that…read moreI broke a zipper on a blouse I wanted to wear on a trip in a few days. They fixed it right away. Please support this lovely shop.