The gentlemen at the payment screen was friendly as he talked me through the different wash tiers. I decided on a $16 wash, based on what I believed my car needed. As I approached the wash tunnel and set my wheels on the conveyor, something strange happened as my car started moving backwards. (I've never experienced anything like this at a carwash before). We got it corrected and started moving, although based on the experience, maybe we missed part of the wash timing due to this issue? The travel time was quick and upon exiting, my car was far from dry, with water drops everywhere, on all parts of the car. There was still dirt on my back windshield and my tires/ wheels looked like they hadn't been cleaned at all. (This wash stated it included a tire and wheel cleaner...) The bays were all full also when we exited. Not the Super Star's fault as the guy next to us was seemingly giving his car a full detail. Once we got a bay, we had to to a lot of drying and wiping of dirt, which I didn't expect when I paid $16. There are better choices elsewhere. read more

Joca - the manager was super friendly and helped with my membership. Nice towels and nice car wash. I like how the brushes in the car wash are foam and don't scratch your vehicle. read more

What I love most about this car wash is the staff. Everyone is super friendly and easygoing--they make the whole experience enjoyable. They take the time to chat, answer questions, and you can tell they enjoy what they do. My car came out spotless, but honestly it's the positive vibe from the team that keeps me coming back. Malcom is kind and professional. Seems to be a great leader and emilo is always so kind. They both are awesome read more

I joined this membership car wash last month for the introductory rate $20 which seems like a pretty decent deal. I will tell you I've been here maybe four times and every time I've come here it's taken a good 1015 minutes for the attendance to get the computers in the front to operate correctly. Sat one time for a good 15 minutes before I ended up driving away. Needless to say I'm not renewing this is just total frustration. Take a half hour to get what should be a five minute car wash. Really sad that a company spend so much money on marketing a promotion and opening new locations and then they're ill equipped to handle any type of business. read more

Beware of this car wash. If anything happens to damage your car, they will deny that they have any liability at all. It cost me $500 (insurance deductible) and $1100 to replace the mirror their machine tore off. The worst part is that clearly these businesses have insurance. What they also have is managers who will always say it's your fault. Don't do business with people who are morally bankrupt. read more

Amazing customer service. Joel was amazing. He offered to power wash my floor mats. Thank you again Joel. read more

I've read about what a great carwash Super Star is, by many comments on yelp. The San Marcos location is just several blocks from my home so I decided to give it a try. Right off the bat they had a guy standing at the selection and pay kiosk selling an ongoing monthly wash program. I said I want to check our the results before doing something like that. Glad I did....the wash seemed OK, should be for $25, but after pulling into one of the vacuum and detailing spaces I could not find any wiping towels in the clean towel bin...and none in about 5 other bins i checked. I had to go over to the selling pitch guy and tell him, he said someone will be right out with clean towels. Well, she came out after I was done using the towels in the used bin. Tried to use vacuum hose and no suction, I had to move my car to another space to find a vacuum with minimal suction. $25 bucks for that, especially since you have to do the drying and detaiing yourself. Nope. read more

Helpful employee at the check in gate helps Customers scan in their passes. Second employee at the beginning of the car wash tunnel sprays down the cars and assists with track alignment. Organized so the second employee knows to give car air freshener to the customer if the car wash package includes it. After exiting, towels and vacuum stations are available to self clean the rest of the car. read more

Super Star Car Wash - Rancho Santa Fe Rd & Linda Vista Dr - Car wash tunnel - Car Wash Near Me - San Marcos, California

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Shout out to Shmar. Always helpful. equipment failure the other day and he handled it very professionally. Although the equipment needs serious overhaul, he knows his stuff. 5 stars to Shmar, 4 to facility. read more

if i could give a nagitive star i would! warning warning warning - been trying to cancel for 4 months now and they are still charging my card. today i had to cancel my credit card to put an end to this horrible organization being able to fraudulently charge my card. while the people working at the actural location are nice the way the business runs is not up to par. no phone number to contact anyone. be warned it's a very bad business! read more

Always great and efficient service. Thanks Chad for a warm welcome! Always kind, respectful and very helpful! Definitely makes the business that much better! read more

I Really want people to know that this "Car Wash" is surprisingly great! Not that it shouldn't be , It's just so surprising to me, that the gentleman that runs the place (general manager) is 100% authentic! He's young and energetic (that says it all) I first went to this car wash is January 2025 and they did their spill ..... If you spend $4.00 more you could have unlimited washes for the month. Personally, I don't give a shit about any wash other than the one I am doing at the time. But for some Godly unknown reason I decided to say OKay. By the end of my car wash (i was just having a bad day, looking to take it out on , So I said to the G.M. I want my money back "This vacuum isn't working well." BAMM "He fixed it" I was so taken back over his kindness and willingness that I decided ok ill give it another shot. (maybe i'll get off my high horse) I went back about 10 days later (I was looking for a reason to cancel my membership) Reality $29.00 just seemed like a lot. After the second car wash I fell in love with my car. It was perfect. Beautiful, the reason I work so hard at my job. Their car wash really is great..... So, I then went for car wash #3 knowing I can't afford $29.00 a month to wash my car, This was going to be the last wash and I was Canceling my membership!! (It was never about this being a bad car wash because they are honestly GREAT!!!!!) Their wash does a superb job and their towels dry to perfection. I ended up thanking the G.M. This man is so tentative to EVERYONE, he spreads himself thin and does a great job of it. I am so impressed with him and the car wash (and the Powerful Vacuums (and they are very powerful). That I've taken 45 minutes out of my so important schedule to write this review. In the end... I'm keeping it real... I went there to the carwash to wash my car, got suckered into their monthly deal and straight out was trying to get out of it. AND I COULD HAVE. But why? My car needs to be washed and this car wash is the BEST!!!!! I promise you.. Hope everyone gives this place a shot!!! My name is Summer read more

Great experience and value. This location makes washing your car so easy. And friendly people work here! read more

HORRIBLE Place to get your car washed. The machine ruined my car. I will never go back there and suggest you don't either. They only care about selling you a subscription. I read other people have had the same problem, they did not get their money back and we never compensated for the damage done to their cars. The manager does nothing for you and the regional manager denies that they might be wrong. read more

I am very disappointed. I didn't get the membership. I was very specific. I stated, "No." I told the guy I did NOT want to enjoy the membership, and they kept charging me every month without my authorization since March 20214. I just found out about it. read more

Shamar help me out in line with another gentleman, super polite, professional, and energetic. You know it's always enjoyable for myself to see others who enjoy their job. There's been several times where I've been a different car wash venues, and when the employees don't have a smile on their face or wave and make an eye contact with you, it just doesn't feel like you're welcomed. when rolling up to the San, Marcos location, Shamar waved me down towards the open lane, immediately sparked conversation with "have you been here before", and then conversation took off, and I sat in the lane for the next five minutes, chatting away. Because I chose to talk with you I'm currently running late for school haha, but thank you Shamar for making my morning that much better! read more

The manager Edwin was very helpful! Great customer service. He was explaining to me in detail how the membership work.

This company will not respond if you reach out with an inquiry. I have had two concerns, neither involving damage to my car. I reached out to express a concern over a new business practice I find sloppy and I have reached out multiple times since they closed for 3 months in 2020 to inquire as to why they continued to bill me for those three months cleaning services were not available. They do not respond. Ever. The car washing process, itself, is decent. Sometimes I feel like I need to take the car through twice to get the pollen off. Once doesn't seem to do the trick.....but I never do. read more

I have been going here consistently to this specific location and never had a problem with staff. They always are kind to help me with payment even if I turn down signing up for the membership offer and have always received an air freshener and wipe for the car, no issues ever. Until I went today and there seemed to be a new face. He was rude to say the least and condescending when I told him I was doing the lite wash. He said I was wasting my money (which wow good job training your staff to degrade the levels of washes, it should be quality each time, makes me wonder how good your premium level really is). Then he offered the membership which I've had before and I recently canceled because I don't use it that much. Thats where he seemed to get all booty tickled because boo hoo I didn't sign up for a membership so he didn't gain anything for his personal goals they need to make monthly. Thats sales, you take the loss and move on to the next. He proceeds to tell me I'm not getting an air freshener or wipe for the car. Which I didn't care because I use my own wipes a d air freshener anyways. I continued passed him, and waitied in line to go through the car wash drive through and this guy comes running.... Yup running ...over to the attendant who give the fresheners out and tells him something, the other attendant kinda smirks like man that's petty, or weird and stops giving me a pre-soak, like sometimes your assumptions just couldn't feel more right when it comes to certain situations you face, sometimes you just know and are aware of your surroundings and that instant i strongly believe he told the guy to stop doing that and not give me a freshener. then the butt hurt guy who's name I didn't get, but wish I did, stands there until my car passes. Like what, was that an intimidation tactic? It was one of the oddest things to experience at a car wash. I expect petty behavior like that from another female not a freaking dude. Also let me get this straight. I'm a consumer I'm not an employee, it's not my job to keep up on their policies and what wash is warranted on getting an air freshener or not. If I'm constantly receiving an air freshener for whatever wash I'm getting lite or deluxe how am I supposed to know the difference. It's principle, I appreciate getting the freshener if I wasn't supposed to get it in the past but stay consistent and stand your ground on your policy. I'm sure if I go to another super star car wash and pay for a life wash I'll get an air freshener and wipe. Don't be so petty about it, that worker swears he alone pays for the fresheners and wipes out of his own ass, I mean paycheck. Good luck if you come here and that guy is still there, you may face the same retaliation for turning down getting a membership. I hope superstar car wash sees this review too. I hope no one else, especially a woman ever experiences your business the way I did today. I think I truly hurt his ego by brushing him off and not caring and that's why he tried to run over and stop his coworker from giving his usual customer service. Again, I go to this location constantly and never had issues with any other employee. So women beware! He's a red head and has a man bun or dreads. read more

Shmar the manager provided excellent customer service. I came in for a free car wash because I got a barcode through text from superstar car wash. The barcode was not working, however. After I told Shmar that I did not want to purchase a monthly plan because I rarely get my car washed, he told me that they would still honor the barcode and gave me a free wash. Shmar was incredibly respectful and provided a great customer service experience for me. read more

I went to the superstar and Edwin is amazing :) he is a great salesman !!! Thank you so much for being so amazing and positive during my first experience here read more

Just moved to San Marcos two years ago. Super Star Car Wash employees are very friendly and knowledgeable. Shamar assistant manager is great. Nice personality always has a smile. read more

Fernando and Mari were very friendly and extremely helpful. I love coming here because everybody is always so friendly and the facility is super clean! Thank you Fernando and Mari - you made my day today! read more

Finding too many scratches. Wet towels have debris objects. Thinking about canceling and turning to regular car wash.

Awesome quick car wash and reasonable prices! The manager Shmar was awesome and super nice!