Brian went above and beyond to make sure I had everything I needed for the best possible car wash. Thank you for the outstanding service! Will definitely become a regular here. read more

The staff at this location gets 5 stars. They are efficient when refilling the towels and keeping the stations clean. They're also easily available. The problem I encountered was with the wash itself. Every stage of the wash was too much. The water, the rollers and brushes, the soaping, and the dryers were all aggressively aggressive. So aggressive that my car registered a fender-bender. It was insane how aggressive it was. I guess for some, it may be a positive, but for me not so much. It could be toned down a bit. Overall, I'd stick to the other locations. If aggressive is your thing, then this place is definitely for you. read more

tldr: Immediately after using this car wash, my tire was punctured by a large piece of metal. The air was exhausting so quickly that the damage clearly happened right then, costing me two hundred sixty dollars to replace. Management denied responsibility and handled it poorly. The replies here repeatedly tell reviewers to contact customer service through their website. I did exactly that. The process consists of canned, template email responses with no real investigation, and it ultimately ends with a flat denial of responsibility and no explanation. I had been a paying member for about a year. Today was the first and only drive I made all day, straight from my house to this location. While being lined up to enter the wash, the attendant guiding cars onto the track spit forcefully on the ground directly in front of my vehicle. Gross and unprofessional. After exiting the wash and pulling around to vacuum, I noticed one of my tires was already very low. The air was leaking it was hissing and loosing air so fast that there is no realistic scenario where this did not happen at the car wash. My car is only eight months old with about five thousand miles on it. I inspected the tire and found a large metal object embedded through the tread. I had to drive across the street to a tire shop, where the tire was not repairable and had to be replaced for two hundred sixty dollars, costing me about an hour. I returned with the metal object hoping management would address the issue. They immediately denied it could have happened there and showed no interest in documenting anything. They said I couldn't go look at the track for safety issues so I had to take their word. Between the vehicle damage, unprofessional behavior, and dismissive response, I canceled my membership and will not be back. If you care about your car or accountability, avoid this place at all costs. read more

Super Star Car Wash - Vista Way & Vale Terrace Dr - The metal piece that punctured my tire. Sure looks like part of their car wash track or something inside the car wash that broke off. - Car Wash Near Me - Vista, California

Thank you Miguel for being so kind! I was having a really bad day today but his kindness and compassion made my day better. God bless!

Great quality washing machines that are easy on your car's paint! I visit about twice a week and am very satisfied. They offer many monthly plans to fit your budget, providing great value. Today, a young lady named Dana helped me out when the automatic reader couldn't recognize my plates. She had the best attitude and a big smile, making me feel like a valued customer. She got me through quickly with no delays! This is a great car wash with unlimited washes! read more

5 stars from me I went today and they were having problems with the machine reading my card idk necessarily the people's names that helped me but a gentleman was like you know what you get my free car wash today we've been having problems with are machines today i go to this super star car wash all the time and ive had no problems with any employees there the times ive gone.! read more

Super Start Car Wash is always a great experience. The location is convenient, the team is consistently cheerful, and the towels are always fully stocked. Huge shout-out to Raquel today--she went above and beyond to help me out. Excellent service all around! read more

Don't waste ur money.....this has the brushes that beat your car. It was hard enough my right mirror folded in! My car is still dirty in spots. Not just lil spots. See pics. My trunk has a dirty stripe! I went to Chevron and spent another 10...to do brushless When it was over there were still suds on my windshield! read more

I went today with my husband and daughter to wash our truck, and we had a very unpleasant experience with an employee named Malcom. When we pulled up to the car wash, he was the one who approached us asking what we needed help with. We told him we wanted a basic car wash, and instead of kindly helping us, he responded with a rude attitude, saying something like, "So you want the basic car wash which is $12 or the $16?" My husband thought the $16 was the basic option, so he selected it. Malcom then told us, "No, go back. This is the basic -- the $12 one," in a very rude and unprofessional tone. He didn't explain, he dismissed us. I stood up for my husband and asked, "Is that how you treat all customers?" and Malcom just laughed it off like it was no big deal. We were polite and simply needed help, but instead we were met with sarcasm and disrespect. It made us feel uncomfortable and unwelcome. I hope the management addresses this kind of behavior. read more

Raquel was so helpful and knowledgeable. Really like Super Stars Unlimited car washes.

EXCELLENT Car Wash and FREE Vacuum! I will be coming back on a regular basis. You should too.

Here we go again! You have me email you, you send me to Stephanie Maldonado who tells me to handle it with the district manager. I then contact, send all the necessary documentation of the incident, you tell me it was received. Nothing happens after that, no refund of the damage, no attempt at making this right whatsoever, then I wait for months, then I write a review, then you tell me to do the whole thing over again! I want my money back plain and simple. This is going to the Better Business Bureau. DO NOT ASSOCIATE WITH THIS CAR WASH, THEY WILL BEAT YOUR CAR UP WITH THEIR MACHINES AND WONT DO A THING TO MAKE IT RIGHT! read more

See all

Came in here for a quick car wash ended up getting a member ship definitely coming back and thanks to Angel for helping me out

I've been to a lot of superstar carwash locations. This one is by FAR the worst one in So Cal or Arizona. There's usually very few clean towels and most of the vacuums have minimal suction. Some portion of the car wash itself is usually not working. Sometimes the people that work here are cool but Malcom? That's a joke. Not sure what his deal is but don't ever mention a problem to him. Condescending and disinterested. I highly recommend avoiding this location at all costs. The location on Melrose is great. read more

Best car wash in the Vista area and your ride or vehicle will shine bright like a diamond after it has been here and it is the best self service car wash I ever been to all the equipment works and all the chemicals work and after you have driven it through the wash they have vacuums, rags and air hoses to completely dry and clean your whole ride inside and out so when you are done and driving out your ride will look like a million bucks!!! However you don't have to pay a million bucks to have your ride looking shiny cause the value is amazing! There are no services requested due to the fact you pay for your wash and drive it through and when you come out the other end you have to dry and vacuum your ride yourself! read more

The manager truly elevates this location to the top tier! The customer service is excellent, and the staff is incredibly welcoming.

thank you Malcolm for your help today , service was great! Friendly and helpful Will rec Bend others to come here for a wash read more

5 stars for the facility. 0 stars for the staff. Ali needs to have his attitude addressed by ownership. I understand you want to sell memberships, but when someone says no three times, don't harass them and ask "why not?" Additionally, he stared at me the entire time I dried off my car then when I asked to speak to his supervisor, he falsely accused me of giving him the finger and mocked me by saying "you're a grown man crying" because I had a complaint. Completely inappropriate behavior that needs to be remedied. read more

customer service wasn't great and car wash wasnt as great found a bunch of scratches on my new car and no one did anything about it I don't think I would come back read more

See all

Good value for busy people that want a clean car, quality of wash is non favorable for brand new car as it can scratch car, its a good wash if you don't care about the scratches and just want a wash. read more

See all

Been a member for a couple years now , and have seen this location slowly go down hill . Wheel and Tire shine has been broken for a year now ( employees have said they were told to repair it would cost a lot ) Vacuums continue to be out of order , and i received a $10 per month increase without any notification after paying the regular rate for 2 years . Even with things still not fixed which I've been paying for. There have been 3 new locations that have opened up in the past year and all are bigger, clean and fully equipped and functional. Will be driving to the Melrose location as well as the Location on the 76 freeway in oceanside. read more

Their memberships are a scam. They look for any excuse to cancel your membership so that you miss out on the full annual service. I'm not even able to get to my account because I don't know the last four of the card that I used because it was replaced due to a fraudulent charge so the credit card company closed it and sent me a new card. I haven't had my membership for a year so it's a rip off. I would advise anybody to avoid their plans. You can't call customer service and you can't email them unless you know your credit card number it's a very effective way of shutting people out so that they don't have to take the time to reinstate your account so I'll just be getting my car washes somewhere else no harm no foul, but I'm not gonna be ripped off by these jerk offs. read more

Just what I need in a basic car wash. I've been coming here for 3 years. My car always looks nice even after the $16 wash. I love using their free, thick micro fiber cloths and vacuums afterward. The pay station attendants/sales team members are always friendly. read more

I have now been trying to get ahold of these people for weeks...I initiated a problems weeks ago and todate I've received the same BS statement that they are working "HARD" on my problem....I would stay away from this business altogether. The car wash it's self is terrible. The so called "Damp micro fiber" clothes are to wet, and given there wash water is apparently being used over and over, the clothes leave dirty streets on my windows, the air to blow out excess water barely works, not to mention the vacuums down pick up well ,and the Tireshine doesn't work well at all. Customer Service is, well non existent. I've had it with this service, suggest you do the same....STAY AWAY!!!!! read more

I had an absolutely incredible experience with the entire staff, Raquel, and Bella and the other two gentlemen that were there on i believe it was last Wednesday. I had a bunch of ants crawling on my car because of where I had parked at work and was having an absolute breakdown, they were so helpful in calming me down and also giving me extra treatment on my car and power washing as best they can. Truly, I will appreciate them for what they did forever. Especially by helping me at a really low time. Major shout out to this team. I will always be going to this location from now on. read more

I started at this location, and got on a monthly plan. I've come here virtually once a week for a couple of years and definitely got my fair share of car washes in. Spaces are a little tight and that's mainly why I prefer the other location off Mission Ave. There are way more space and each space is large enough for everyone to keep their doors wide open if they want, while they vacuum. Not fond of the homeless that are almost always nearby but that whole area suffers from this, so it's not the car washes fault. read more

Super Star Car Wash - Vista Way & Vale Terrace Dr - Car Wash Near Me - Vista, California

See all

I started going to superstar car wash a few years ago. Since then, my car has gotten multiple scratches and last month my antenna cover came off in the car wash. I filed a claim at the car wash with a manager who never turned in my claim form. I tried emailing claims and without response. I asked him for a refund and to speak to someone regarding the damages They told me all they could do is give me a gift card. I requested to speak to a manager and again no response. There is no phone number to call. Horrible customer service. read more

Super Star Car Wash - Vista Way & Vale Terrace Dr - Car Wash Near Me - Vista, California

Bella the employee helped me get a wash she was efficient and explained things very well, bellas customer service was great!!

This car wash is awful. I have been coming for awhile but the last two times - there is no water. Just dry brushing on your car. Literally no water !!! To add- most of the vacuums are inop! Told the attendant both times about the situation - the first time he responded - " I'll try to get to it as soon as I can " - while he waves more cars into this dry brush wash !! AVOID if you have a nice car! read more

By far the worst car wash to even consider getting. I've been a customer for 3 years and I've never been the type to complain but this last visit was my last time coming. At least to this specific location. This location is very convenient for me since I live no longer than 3 minutes away. I kept giving them the benefit of the doubt but it seems as though every time I try to clean my car the vacuums never work. The towels are never stocked. read more

Super Star Car Wash - Vista Way & Vale Terrace Dr - Some don't even have hoses. - Car Wash Near Me - Vista, California

This is my local Super Star Car Wash and all the guys and gals working here are so sweet. I don't know all their names but a majority of them will recognize me and welcome me back. My favorite guy is Ali. He's welcoming and will crack a joke or too. The car wash is quick and easy. Very rarely will I not be able to get a stall to dry off at. Good value for the monthly deal. read more

I love this location!!! Chad & Carmen are employees that I always enjoy seeing when I have my car washed. They are very welcoming, with great attitudes. I wish more people carried themselves in this manner. Thank you Super Star Car wash for finding such great employees!! I am very pleased. read more

DO NOT GET YOUR MEMBERSHIP HERE. And if you have one CANCEL IT. It's absolutely negligent and unethical business practices for your manager Carmen at this location to have been approached about an issue with the car wash machine having had DAMAGED a vehicle and for her to have SHRUGGED it off and said "well I have no control over the mechanics. At most I can stop the wash." And then she decides to walk off to proceed to pass more cars through the wash. Ma'am? Be so fr right now...You're telling me you're gonna keep it going even though it JUST DAMAGED a vehicle? Didn't even bother to ask what happened she just shrugged it off and walked away. In all seriousness WTF. So I went back to my car to get my second witness to the incident so we could ask her for the claim paper work in case she wanted to deny me it. That's when she replied with: "yeah, okay. Then give me a minute when I'm done (passing more cars through the wash) I will get you the paper work." This is who you hired as a manager to run this location? This occurred 10/16/24 and now that I'm looking at the reviews it seems this has been the standard of service for a while. Will be canceling my memberships for both vehicles considering it seems to be a common occurrence here. read more

Super Star Car Wash - Vista Way & Vale Terrace Dr - Damage to rear windshield wiper and windshield nut cover. - Car Wash Near Me - Vista, California

Unfortunately I had a very poor experience here. First the staff kept trying to upsell me to a subscription, telling him numerous times I was not interested. My car was not washed after I went through the wash, so I had to wipe a lot off myself as well as dry it off myself. The worst part however is that my car got chipped paint all over from this car wash. I spoke to the workers, who even put on my complaint form that the foam rollers could not have done this. I googled it and showed them multiple sites that say that foam roller car washers can do this however. I was told I would get a call back. A month later, and I never received a call back. I called the company who said the district manager, Ross, would call me back. He sounded very rude to me on the phone in his tone and explained to me how the rollers are high tech and can't do that. Having a large chip on my door, I think I would have noticed that previously. Or any of these marks. I called back the company who said his verdict was final however. So now I will have to pay out of pocket to fix the chips in my paint as I do not keep my car in this condition. It's unfortunate their car wash left me with damages and their customer service was just as bad as the wash. I looked at reviews after and saw other people saying this exact thing has happened to them. I hope it doesn't to you. In the past, I went to a Yelp elite event for soapy joes car wash. I would highly recommend them as my car came out clean, dry and with no chips and scuffed paint. After seeing the reply from the business owner, I do not agree. I had young staff who said that due to having foam rollers, they could not have caused these marks on my car. The district manager said the same thing. I felt like they were telling me I was lying and had damages to my car previously and was being manipulative. I am as honest as they come, and these are all new marks on my car that I will have to pay out of pocket as I do not keep my car in this condition. If any of you do a google search on whether foam rollers on a car wash can do damage, you will see multiple sites saying that they do. So I am saddened that this company cannot see how it could have happened, and leaving me to pay put of pocket to fix my car. read more

See all

I really love this Carwash I will come back for sure I had a great service thanxkssss to a girl name Carmen she was a good costumers service

The worst place to ever go get your car wash. More scratches and lucky us they broke my passenger side mirror right off. Didn't even stop the car wash to get my mirror. Manager could care less about you. Didn't help just told me to file a claim. Didn't even come to see what happened hid in his office. I'll be filing a claim with the company. And I advise anyone who cares about their car to stay away. read more

Super Star Car Wash - Vista Way & Vale Terrace Dr - Broken side mirror - Car Wash Near Me - Vista, California

This place used to be good, not anymore. They have sped up the car wash so your car doesn't come out as clean as it used to and the last 5 times I've been here there are no clean towels to dry with at any station. Literally this time, all stations are out of clean towels. It's like they have sped the machine and cut employees to reduce overhead and maximum profits... yep, that's probably it. Also, don't even think about trying to cancel or change the card that your account is billed to. ALMOST impossible. They will be guaranteed to have issues with the system doing this. It's really sad, we were so excited about this place coming into Vista. It's better than a dirty car, I guess. read more

The female staff won't spray the back window of the SUV's. It is a car wash after all. Time to cancel my subscription

Carmen was great and she really gave me great information about the memberships. I never knew that many people were enrolled with super star car wash. The price was great and it really makes my car shine definitely recommended to anyone that looks to get a great car wash. read more

Anthony and Jordan were the best they gave me the best service I've ever gotten in my whole life. He was the kindest, most genuine, most softest person I've ever met in my entire life. He helped me take out things that were heavy that I could not carry out of my car and he was just the nicest kind of soul. I recommend him to everyone and I hope his boss read more