Took car there for diagnostic...engine was misfiring. They diagnosed it only as faulty spark plugs, didn't diagnose any further, and just replaced the spark plugs...$600++. Next day, the car had the same problem! Took car to another facility ( approved warranty shop) and they correctly diagnosed issue as faulty ignition wire to one specific cylinder. Won't use Superior again. read more

I had long-time excellent service for my Nissan in the town I just moved from and was desperately looking for a similar place here in Seattle. And I found it - at Superior Auto Service. The interior and exterior of the building were spotlessly clean, everything was so well scheduled that there was no waiting, I was given a detailed list of the work done, including photos of necessary repairs. Outstanding service all round. read more

They did an excellent job on my wife's Acura and charged us less than what we were paying. I decided to take my BMW there and again, excellent service and lower than what I've been paying. read more

I have been taking my vehicles here for more than 10 years. Service is always outstanding.

Will definitely recommend people to your services. Van is running terrific. Very pleased on all the check list you went through. Thanks alot and may many cars be with you. read more

Wife's car still didn't run correctly after spending thousands of dollars. 4 months later the engine seized. They screwed up my other vehicle too. I feel like a fool for having ever trusting them. read more

It would be very easy to take me for a ride when it comes to car stuff. I walked in here after work and told them I'd like an oil change and put my key on the counter. I then realized this was my first oil change in my life when they said they were about a week out for those appointments. I made my appointment and they were done within 90 minutes, just as they'd said. They also did an inspection and took a photo of my drivers serpentine belt, which was showing a lot of cracks. This is also when I realized that inspections aren't required in Washington! Anyway, I asked if it was an emergency to fix and they said I had lots of time. Then I asked if I would know if it had broken...they politely said yes, and explained that I would know. I was back the next week to fix the belt and they had it done even earlier than they'd said- dropped it off at 845 and done at 1:30! They informed me again that I have several recalls on the car that should be taken care of at the dealership. I really appreciate their service. read more

They have always taken excellent care of my car. I like that they provide appointments and always do quality work.

My go to annually and when I need car repairs is Superior Auto Service. Knowledgeable staff and friendly service. I really like the inspection report that they send out with pictures explaining everything before I agree to service that is to be done. Thank you Superior Auto Service for a job well done to my Toyota Corolla! read more

Excellent service- I only needed snow tires swapped but they scheduled me quickly, treated me as though I was spending a fortune (I was not!- most reasonable service bill I've ever received). The garage is clean and organized, personnel friendly, waiting room comfortable and spotless. read more

Great service! I like supporting them and have been coming here for years. Lake City Ford maintenance wanted to charge oodles of $$$ for a 75K mile maintenance - I ran! Very nice staff. Mucho Thx! read more

My car has never been taken care of better! Thank you to the social media team for the recommendation, I am so grateful that my car was serviced professionally and properly! Keep up the good work, you've got a customer for life ! read more

I purchased a late model vehicle that was in good condition, but I wanted to get an objective overview from a mechanical standpoint. Superior offers an inspection service that checks all the operating system for a reasonable very price of $70. This inspection provided me with a road map to safety items that may need attention soon or minor repairs that wait a bit. I appreciated the service and the fast turn around. read more

Superior consistently takes great care of my car - I wouldn't go anywhere else! Special shoutout to Barb & Kyle, who always offer wonderful customer service :) read more

I've been to a lot of shops in Seattle. Superior Auto is number 1. I recently had my transmission in my Mazda 3 seemingly die, putting me out of commission in a week where I absolutely needed my car. The Superior staff took my car the next day, diagnosed it was my failing transmission control module. They got an OEM replacement part and had my car back the same day, saving me from prolonged frustration. Communication from the frontline staff was excellent. They explained my options, pricing, and called me immediately when the job was complete. I have many more stories like this about Superior and have built up trust over the years that their diagnosis is right and that they'll get the work done fast. read more

My wife brought in her car when the check engine light came on. Superior charged us $1000 and couldn't figure out what the issue was. We took the car to the dealer and they read the code and told us it was a recall issue and fixed the car for free. I thought I'd give them another chance. I brought in my truck and again I was charged $1000 for a new part that they said was broken. The truck did not work after they replaced the part. They told me another part was broken and needed replacing, a very expensive part. They told me to take the truck to another mechanic who fixed the problem. Superior miss diagnosed both the issues and it cost me $1000. The owner never offered an apology or any sympathy for my issues, instead he was argumentative. I won't take any of my vehicles or recommend this business to anyone. read more

I needed an all around check up from oil change to brakes. From the very start the communication was exceptional! My car feels like it's brand new and drives so smooth. They have my business for life now! Will recommend to everyone! And thanks to Barb for making me feel so welcomed and talking me through my car Issues! read more

I can't say enough good things about this business. Not only do they provide excellent auto service and repairs, but they do so with fair prices and clear, professional, and friendly communication throughout. They truly go above and beyond. read more

Everyone is helpful and friendly. All parts of the service is very well explained. Fair pricing and estimates are usually right on (if not cheaper). I've been using Superior Automotive for about 25 years with various vehicles and have been very happy. read more

Very comprehensive and responsive shop. I have taken two vehicles there. Both times they were very professional and reliable.

started taking my 2002 IS300 to these folks a couple years ago after my previous mechanic said I had a blown head gasket. Superior checked it out and found no issues. Had a few things done and oil changes and been super happy. Car still runs like a champ! read more

Superior Auto Service will have my business for life. I took in a car for a buyer pre-inspection and they were extremely thorough. Their customer service is just as fantastic! They were incredibly helpful answering all my questions and making me feel comfortable understanding what I was getting into in purchasing this car. I will be recommending everyone I know in the Seattle area to Superior Auto! read more

Had a full diagnostic done on my 2010 Jeep Grand Cherokee and they provided a detailed estimate along with honest opinions on how pressing the issues were. In order to avoid all the up-selling and being taken advantage of at the dealer, I highly recommend checking this place out. read more

I found everyone at Superior to be professional, friendly, informative, very organized and timely. No drama--just great service.

This was my second service request with Superior. I came back because the first time they were very pleasant to work with, Barb was very communicative with me in the process of the vehicle being service. With my second visit they did a thorough analysis of the problem and determined it wasn't a repair they could address, which was the CVT transmission. But what they did do that I very much appreciate was reduce the diagnostic fee by 50%. In this case It's not about what they fixed, It's about how I was treated that will bring me back again when I need service. read more

Caring, thorough and trustworthy. I will go back! These folks are very knowledgeable and I feel I am in good hands. Thank you Barb and Superior Auto! read more

I've been coming here for several years, and can always trust this garage to give great service and fair prices. The people working there are really super nice and always take great care of my car and me. Highly recommend! read more

Superior Auto Service did an outstanding job fixing our Jeep Cherokee. They actually answered the phone when I called each time through the entire repair process. They quickly diagnosed the issue, gave us a quote , (by the way it was $4,000 less than what the Jeep dealership on Aurora Ave quoted us for the same repair) Superior did exactly what they said they would do. I wouldn't take my car to any other auto service business. read more

I trust Superior Auto with my business. They have great customer service and fixed my car efficiently so it was ready sooner than expected and the final bill was even a little less than the estimate that was provided. How often does that happen? read more

Thank you for a great service to my Ford Taurus. They communicate with you in a very clear manner and explain to detail what needs to be done. The car is functioning perfectly now, great professionals. read more

NEVER GO TO SUPERIOR AUTO IN BALLARD!!! Refused service on my car because I asked the owner to talk to me instead of my dad and told him it was rude to ignore me when it was my car and I'm the one who brought it in and was paying the bill (obviously as a woman I don't know my own phone number, my dad knows it better, duh) and he LITERALLY REFUSED to give me an oil change unless i was 'polite' to him. He didn't even try to understand me(his customer of years), his first response was to refuse service! I told him we had been going there for years and he told me he did not need my business.THIS WAS THE OWNER. This isn't the first time he has been rude to me, and I usually Ignore it because his staff is so nice. I told him this and he said he didn't care. Fighting the patriarchy is fucking exhausting. Don't go here, they will mansplain you! EDIT after owners comment below: Jay is the OWNER and the man that mansplained me and refused me service after I asked to be treated with respect and then he refused me service. He can say sorry in his yelp response below, but he was the problem. read more

As a female, I always feel comfortable taking my car here. They take time to explain any concers, have let me break up needed service by priority to help my budget, and are responsive to questions via email which helps my busy schedule. Has the same feeling as the shop I grew up taking my cars to in a small town. Friendly and honest. read more

I recently purchased a used car, and it started making this awful grinding sound when driving. I thought it was a worn wheel bearing, so I didn't want to drive and wanted to get it fixed quick. Superior Auto Services was able to get me in same day and diagnosed the issue super fast. I was talking with Barb mostly and she was so kind, clear and helpful. Prices were fair and service was prompt and friendly. Definitely recommend. read more

Never before have I felt more confident my mechanic wasn't out to take advantage of me. This place is excellent. They are patient, offer very fast service and point out problems that need work without the over-the-top pressure other places put on customers. This time I went in for a routine winter tire swap and was informed my brakes need service. I wasn't told I was driving a death mobile or that they needed service ASAP. Instead the guys took photos, showed me the extent of the wear, gave me multiple estimates (one for front, back, and both) and allowed me to make the decision with zero pressure. To top it off the price of swapping the tires was the best price around. Thank you. read more

These guys are awesome! I went in with three specific issues and that's what they worked on. They didn't take advantage of me and they were very helpful in getting me good quality replacement corner lenses at an affordable cost. They are honest and sincere and that's the way it should be. read more

Fast service from first phone call to picking up my car. I called SAS last Monday afternoon because my 2000 4Runner was running rough, no acceleration & hesitating when I'd step on the gas from a stop. Keith said I could drop my car off that night & they'd take a look on Tuesday. They recommended new spark plugs & wires as well as head cover gaskets, which I'd known about & had put off for a couple years. They also quoted me to fix my non-functioning rear wiper and window. The quote was more than fair for three fairly substantial repair jobs. I OK'd all work on Tuesday afternoon, and was very happy to have our 4Runner back & running so much better at the end of the day Wednesday, barely 48 hours after my first phone call to the shop. Thanks Superior Auto Service - we'll be back! read more

Great customer service and communication. Their work is always done on time and with in their estimate. I have a 2002 IS300 and as you can imagine with a car the old there are some large and somewhat expensive jobs. They are always clear as to what is need and communicate it's importance. read more

I've been taking my two 4Runners to Superior Auto Service for 4+ years now after hopping around to several shops and not finding the right one. I've found it, and I'm sticking with them. These guys have always been great in pretty much every way. - They're thorough. In the routine check during an oil change on my new truck, they found some minor issues that the Toyota dealership garage missed in a paid buyer's inspection. - They're honest. When they tell me about issues they find, they don't push me to do them prematurely. I know enough about my cars that I can at least check many problems to confirm they're correctly diagnosed, and I know roughly how long jobs should take. They have always given me accurate information, and charged for a reasonable amount of labor. - They do good work, and don't overcharge. They've solved every issue I've taken my cars in for, the first time. They use quality parts and their prices are fair (I always get estimates for big jobs from multiple shops). If there's a shortcut that can save you money without sacrificing quality, they will tell you about it. If you need a trustworthy mechanic, you can't go wrong with these guys. As long as they keep the same high standard of integrity in their practices and their staff, they'll have me as a happy customer for a long time. read more

I have been using Superior Auto for years and I will continue to do so. Their service writers are seasoned pros, the technicians are well trained and very observant and the company is well managed and friendly. Good work Jay, Scott and Keith! read more

Being new to the area, I always hate having to find a new car shop to take my car into. I first tried High Road Auto that isn't too far from Superior Auto, and did not enjoy my visit there. So with another quick Yelp search, I came across this place. So far I have taken my car in twice here and have had great experience with the service they provide. Things I have gotten: - oil change - car inspection - fixed broken lights This place doesn't give you a laundry list of things to be fixed (but really don't). If something does need attention, they will tell you. I took my car in last week to get my back tail light changed and an interior map light changed and it was under $15. Glad I found a car place! read more