GH Pools was recommended to me by a friend. I had high hopes here, but severely disappointed. I…read morehave attempted four times to get an estimate for my pool to be renovated. I went into the store to get information and set an appointment for an estimate. I had to leave my contact info and told someone would reach out. I did get one voicemail when I was working. During my break I called back, and also got voicemail. I left a voicemail with my info, my interest as well as my preferred appointment times, but stated I could be flexible since I work from home. No response. A week later I left a second voicemail and sent an email with the same info as my voicemail. It's been a month - no response.

The attitude that this is the one true pool expert in the area is great, but not the snotty,…read moreunfriendly and condescending attitude that comes over the counter. I spend my money where the business I'm dealing with at least has the class to pretend to appreciate it. Oh and we were told $7 to 800 and draining the pool to remove the algae stains we had. Pool guy got them cleaned off without a trace for his usual monthly fee. Won't be back.

I had purchased a gas log set for use in my fireplace which had a gas line which hadn't been used…read morein at least 12 years. I contacted All Valley. Leland, who was very courteous and professional, explained pricing and I set an appointment. Tristan came out to install the logs and gas line. I have to give kudos as the old gas connector was melded to the pipe from the heat of previous use. Took ALOT of work to cut off. As the job included gas there is always that trepidation about leaks, etc. I felt 100% confident that Tristan knew gas log sets and their installation, and he took the time to explain things to me. Most importantly, I had confidence that the set-up would be safe.

Sorry Leland I should have done this long ago. Folks, I was on a quest for a great grill plus…read moremore. I emailed All Valley through their website. I drove Leland up the wall w ideas and questions. He patiently walked me through and helped me make a great decision - Fire Magic. His prices are as competitive as you get. I researched. Plus instead of the $1200 FM cabinet, Leland said take this one for $500. You will never notice the difference. True! A year later am still loving it and the grill! We had a time estimate after FM had confirmed delivery. So I had hired a contractor to build the island. All of a sudden he wanted the unit in three days to make his final measurements! The builder was grumpy. I called the shop, it was close but another day or so. Well Leland had Erik drive for 4 hours return to get it so that my contractor would not walk! All got installed. The hood was a bit out of line. FM wanted us to pull all out and ship back? I knew it was minor so called the shop - Erik came over and adjusted it in 15 min. A year later it is perfect. Take my word, these people are as good and honest as it gets!

I needed some pool equipment for my pool and my pool man suggested i try this place for what i…read moreneeded. I was amazed at the enormous inventory they have at thos place. They had everythimg i needed for my pool, and what friendly service. The staff membet knew exactly what i needed to fix my pool..He was very knowledgeable about pool things. I highly recommend this place.

Yesterday was our first visit to The Pool Store to pick up some chlorine tablets for a neighbor who…read morewas out of town. We were greeted by a friendly gentleman and he helped us find the tablets that we needed. I spotted a cute battery operated fish swimming toy which I inquired about if it was fun for kids, and he was enthusiastic about this $24 toy so we added it to our purchase. Without asking, he threw in a discount which was unexpected. Who does that?!!! There was another gentleman there that he was helping who praised the sales guy and said he's been shopping there for years and trusted them completely. Just an overall really great customer service experience which is not easy to come by in this day and age. We love shopping local, so if we need anything for our pool this will be our first stop!

Recently stopped in Leslie's pool supply to discuss water problems with my spa. I immediately knew…read moreI was in the right spot and was helped by 'B' who answered all my questions and steered me to the right products which they had an endless selection of. If you have questions about about your pool or spa, this is definitely the place to go with everything you need to keep them going in top order. Highly recommended business!

Walked in at the guy at the counter barely looked up from his phone to acknowledge us. I…read morespecifically asked if he knew about a certain brand of pool equipment and he said yes. When I asked my question, his response was oh, I dont know enough about that. OK - gets better. Was looking at a specific product and pricing. There was one price on the stand and wanted to confirm. The price was almost 2 1/2 times the advertised price. When questioned, he said " i guess they change prices all the time" No explanation or questions. Will not stop by this one again.

I own vacation home up in Big Bear. I recently bought a spa and was doing the work running 220…read moreservice from breaker to spa. 97 foot run. I got everything hooked up but breakers kept tripping. Thought bad wire or bad breaker. So replaced everything twice to no avail. After 2 days trying to figure it out, I called Dennis out to the house . He diagnosed the problem immediately and had me up n running in little over n hour. Should Called him first would of saved me a lot of time and money!! Great company very knowledgable and experienced. He now handles all my spa needs!

I called to get my spa fixed. Originally Dennis was great. I paid $306 for him to repair a panel…read moreand then crickets. It was like pulling teeth to get a response. He said when the panel came in, he would go install it and then I never heard anything back. I had to follow up several times he apparently finally went over to the property took a look at it and then left according to the tenant there. Absolutely no communication no response and at this point I'm gonna have to follow a small Claims Court, Monday just to get my money back. Awful experience. Do not use this company!

Got recommended this company from a friend. I needed a small pool gate for my backyard. Craig was…read morevery knowledgeable and easy to work with. Most of all he was very patient while we figured out the design. The gate he setup was simple and easy to operate. Price was fair and the work was done in 2 hours. Very easy to work with this company. I definitely recommend this company if you need a pool gate. I am very happy with how it all turned out and would use them again.

All Safe Pool Fence is truly a life saver--we needed to move into our new house in Palm Desert…read moreright before Coachella, which is the busiest time of year for everyone--but when I explained our situation, Craig and Geo came out and put up a temporary fence that same day. The permanent fence went in a few days later and gives us so much peace of mind, while also looking fantastic. We are so thankful. Craig is really great to work with. 10/10 highly recommend!

Dominico was awesome fixing our pool heater. Where three other pool companies failed, he…read moresucceeded. He was determined to figure out the problem. He contacted four peers in the field including the Pentair representative. He was very pleasant to deal with and explained everything he was doing. Road Runner pools has a very good employee in Dominico. 5 Stars !!! Greg K. 3/3/26

When Cindy Clark was running the company, I never had any issues. If a problem came up, she handled…read moreit immediately. If she said she would call you back, she did. Since then, I've called multiple times and spoken with two different people--who honestly sounded like the same person. One told me his name was Jose, and I'm still waiting for a callback. I cancelled my service, but my bank's automatic payments continued for what appears to have been several billing cycles. This seems pretty straightforward: I have documentation showing the payments were made after cancellation, and a refund should be issued. To make matters worse, I recently received a text message claiming that I owe them $20.00. It's mind-blowing how difficult they are making what should be a very simple issue to resolve. Customer service used to be the reason I stayed with this company. Unfortunately, my recent experience has been the exact opposite.

GREAT COMMUNICATION! We did not know where to start and…read morecannot believe where we finished. Thank you, Carl for taking great care of us.

From the owner: We are a DIY so you can save money on the backside. read more