Joe Malo from Restoration Pros was fantastic to work with. We noticed what we thought might be a…read moremold issue in our shower, and Joe came out promptly to inspect it. Thankfully, he determined it was only surface mold, treated and removed it on the spot, and didn't even charge us. What really stood out was that he took the time to explain why it happened and how to prevent it in the future. He pointed out that our shower's grout wasn't properly sealed and that the combination of our shower fan placement and high glass enclosure wasn't allowing moisture to escape as effectively as it should. It's refreshing to find someone who's honest, knowledgeable, and more interested in helping than selling unnecessary services. I really appreciated his professionalism, transparency, and willingness to educate us. If you're looking for a trustworthy restoration company, I highly recommend Joe and Restoration Pros.

I would not use this company again…read more Our situation began as a water mitigation claim, which is already stressful for a homeowner, but the process quickly became disorganized. Communication was inconsistent, timelines changed, and we were told at various points that they were waiting on insurance coordination before work would proceed. The company ultimately chose not to complete the remediation, removed their equipment, and then billed for more days than the equipment was actually on site. When I attempted to ask questions and clarify the discrepancies, the interactions were not handled professionally. The verbal communication I experienced felt confrontational and dismissive rather than solution-oriented, which made an already difficult situation much worse. Everything was handled so unprofessionally. Because I needed to move forward with repairs and focus on my family, I paid the invoice to prevent further escalation while still disputing the charges. Homeowners going through a loss need clear information, accurate billing, and respectful communication. Unfortunately, that was not our experience.

Genuinely good guy in this otherwise very sketchy space…read more Everyone uses scare tactics to grab cash. He talks a lot about how mold is everywhere and grid to minimize because I think he's used to all the crazy worries we all have - so understand that's where he's coming from when he almost excessively tried to calm your fears. We had a substantial roof leak with mold in walls - all handled very well and professionally and nowhere nearly as expensive as it could have been. You won't regret calling him. Genuine good person. Hope he doesn't change.

after seeing john's response, i have to point out that it's strange he's accusing me (and others)…read moreof reviewing him without using his services, when he didn't actually give me (us) the opportunity to use them, instead shouting at us that we're foolish for even requesting them. also, i still don't know what IIRIC or whatever is. all i know is that it's strange that someone billing himself as an environmental tester berates potential customers for... requesting environmental testing. i mean, maybe others will have better luck with him, but this was my experience, and i think anyone can tell from my review history that i tend to rain praise upon businesses more often than not.

I want to recognize Nathan and the team at Neighborhood Service Restoration. Recently, a tree fell…read moreon our house and our insurance company assigned NSR to handle the pack-out. They did a great job. Nathan kept us updated every day and was really helpful throughout the whole process. Even after the job was done, he took the time to help relocate some of our boxes. Really top-notch service. I highly recommend them.

I had a really positive experience working with Nathan for checking and mitigating potential mold…read moreissues after a water leak at my home. This was my first time dealing with a water leak and I was quite overwhelmed at the beginning, but he was incredibly transparent and patient throughout the whole process. Luckily we opened up the wall and didn't find any mold, Nathan still performed some preventive treatment to stop potential mold growth. He also worked closely with my insurance, explained each step clearly, and shared a lot of helpful tips and knowledge about handling water damage. I really appreciated how professional, efficient, and detail-oriented he was, he kept the workspace clean and organized, which made me feel reassured during what could have been a stressful situation. Overall, I'm very satisfied with the service and would highly recommend them to anyone who needs help with water damage inspection or mold prevention/remediation.

I had a leak from my AC in the evening, and Sky made sure someone could come out first thing the…read morenext morning to assess the situation. They were very responsive and made the process much less stressful. Danny was incredibly helpful and took the time to explain the entire process thoroughly and patiently to my non-English-speaking mom, making sure she understood what was happening every step of the way. At the end of the job, they were meticulous about checking that all moisture was completely removed and that everything was properly taken care of. Their professionalism, attention to detail, and customer care really stood out. I would definitely use them again in the future and highly recommend their services to anyone needing restoration work.

When a substantial leak drenched our crawl space, I needed help urgently. I called Frank on a…read moreFriday night and he was able to send his team the following weekend. His crew is professional, punctual, and patient. I'm an over-planner and worrier, but Danny and Daniel were always patient, kind, and thorough in their explanations, putting my mind at ease. Frank was also always accessible over the phone and text message if I had additional questions about scheduling and the scope of work. The company also offers general construction services, and Frank offered a bid to patch an exterior stucco wall that our plumber had to get into. Based on our positive experience with the concurrent moisture mitigation work, we decided to contract with Frank on the patching project, too. All in all, I wouldn't hesitate to work with Frank and his team again. I highly recommend Save The Day Restoration!

IRH did an incredible job in mitigating our water damage, and remediating the flooding in our home…read morefrom a burst pipe. Their communication, timeliness, and hardworking staff were more than we could have hoped for! If you're looking for a water restoration service look no more and call them.

water damage, and the process of mitigation and repair can be very stressful, and disruptive to a…read morefamily. IRH definitely helped in reducing that for us. I have to say, that IRH customer support, professionalism, responsiveness, expertise in their craft, and punctuality was exceptional. I would certainly not hesitate in recommending this company. They certainly do live up to their name IRH (integrity, reliability, and honesty) Thank you IRH team.

We had a house fire that just burned one room, but the smoke damage required taking the inside of…read moreour house down to the studs. Our insurance agent recommended RonDell Restoration and that turned out to be an excellent choice. Adrian Micle and his project manager Heraldo Yoquet have rebuilt our house with the highest quality standards. RonDell has chosen excellent subcontractors for each stage of the restoration. Adrian and Heraldo have helped us make good decisions for many items. My wife and I had ideas about how things should be rebuilt, and RonDell made it happen. In many cases we opted for extras, at our own expense. My roof was 25 years old. The insurance would only cover the damaged portions, so we opted to pay extra to get the whole roof replaced. Adrian and Heraldo communicated very well during the reconstruction. Heraldo proved to be an expert at scheduling the subcontractors to keep the restoration moving along. Heraldo hired an expert architect to draw the plans and get our building permit. We were upset that it took 3 months to get a building permit from Orange County, but in talking to my neighbors, some of them are waiting a year to get a permit for a substantial remodel. Now we are so very appreciative of the service that Adrian and Heraldo have provided. RonDell Restoration took care of communications with the insurance company, the mortgage company and the county for permits and inspections. Every system, AC, plumbing, electrical, paint, tile, and flooring was repaired to the highest standards. RonDell Restoration has made our house livable again and more beautiful than before. RonDell proved to be trustworthy professional and I give my highest recommendation!

Rondell restoration gave me back my home. After a fire there was extensive damage and lots of…read morerepairs were needed. Thanks to RonDell I was able to get my home back even better than before the fire. They were professional communicated well the job was beautiful everything was done very well. Joaquin was wonderful and always kept me up to date with the progress and updates. They did a great job from the electrical, paint, and overall rebuild I have no complaints. They were amazing.

10/10 Recommend!! I had to use AquaPros for a renters claim…read moreto have all my stuff moved out of my place and they handled all of it! The owner wouldn't do the mold remediation or handle the water damage so I had to move out. AquaPros did a full documentation, gave me a total loss to submit to my adjuster and they handled the communication with my insurance so I could focus on trying to find a new place to live and not crying the whole time lol Tony, the owner was very involved which made me feel very comfortable, and Tonya and Brandi walked me through the process so I knew what to expect! Once I found a new place, they packed my items into my new house and even helped me unpack! It made the whole process less stressful and I am forever grateful!

Although I did not use Tony for my project, I think he is definitely someone you should reach out…read moreto for any mold remediation and water mitigation. He is honest about what services he will provide.

Wolves in Sheep's Clothing ServPro is a predatory business…read more BE VERY CAREFUL! I would NEVER use ServPro even if my entire property is drenched in water. They are a highly litigious company and in fact that's part of their business model. Read just one of their court cases below and you'll find out who and what they are. Their entire business model from start to finish is suspect. They use people's desperation at a time of disaster to abuse their power and to over-charge 10X for mediocre performance. Their equipment is very old, their pricing is outrageous and you'll never know what the pricing is until it's too late and you are on the hook. Do NOT trust them and proceed with extreme caution. Court Rebukes ServPro Franchisee for Attempting to "Extort Payment" from Victim https://2urbangirls.com/2025/11/court-rebukes-servpro-franchisee-for-attempting-to-extort-payment-from-wildfire-victim/

Amazing! I would rehire SERVPRO of Huntington Beach again in a minute. Don't hesitate, they are…read moretop-notch professionals and care about doing a good job as much as you do. We had a hoarder renter in our high-end unit. The smells were hard to tolerate; the carpets and walls were a mess (see before pics), and there was mold in the garage due to a leaky pipe. The door handles were missing, as were the closet doors. Holes in the walls, greasy cabinets, walls, and ceilings. The smoke detectors were missing, and nearly everything else was either broken or missing altogether. Once all the junk was removed, we didn't know where to turn. We called SERVPRO of HB (note that not all SERVPROs are equal, so be sure to have the correct office). We met with Eddy, and he immediately calmed us down with his soft-spoken manner and his amazing command of the situation. He knew exactly what to do to move us from panic to calm. Eddy not only knew what to do on the repairs, but he also had a keen sense of style. It was as if he could see the finished product through all the ugly distractions. He provided us with a detailed estimate within a couple of days to bring everything back to a fresh and new-looking state. I must say, we first thought he might be exaggerating. I mean, the place was terrible-looking and smelled, all 2,300 sq. ft. of it. As it turns out, he did everything he promised. In fact, we had never seen the place look so good. The provided pictures do not do justice to the transformation. Everything smelled fresh and looked like a brand new home. Their attention to detail was top-notch, as was their constant updates. They met their three-week goal. By the time they were done, the place was move-in ready. Thank you, SERVPRO, and especially Eddy, who stayed with us the whole way. What an amazing company.