1. Surplus Breakers and Motor Control

1. Surplus Breakers and Motor Control

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San Marcos, CA

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Surplus Breakers and Motor Control

5.0 (1 review)
Open 6:00 am - 5:00 pm

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9 years ago

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Best Buy

Best Buy

2.6
(458 reviews)
3.6 mi
$$

I love this Best Buy location. There's plenty of parking, the store is well organized, and they…read moreusually have a great selection of electronics and appliances in stock. One thing I especially appreciate is their electronics and appliance recycling program. It's incredibly easy and convenient. I just bring my items to customer service, let them know I'm there to recycle them, and they take care of the rest. They even provide a receipt. It couldn't be simpler. I've also had great experiences with the staff and Geek Squad. When my parents needed a new TV, I hired them to deliver and install it. They were patient, professional, removed the old TV and mount, and did a perfect job mounting the new one. The whole process was stress free. Between the helpful employees, fair prices, convenient recycling services, and excellent Geek Squad support, this has become my go to Best Buy location.

Today marks the worst interaction I've ever had with a retailer in my 40+ years of consciousness…read more Here's the recap: I recently bought a tablet from a Best Buy (BB) competitor, but I saw a better tablet on BB's website that was an open box. I returned the first tablet and immediately went to the San Marcos BB to buy the open-box. The item was cosmetically fine, and the box had "Inspected by Best Buy" stickers on it. Great, so far. I got the tablet home and charged, but when I went to do the initial setup, the tablet was *still logged in by the previous owner!* So much for "inspected." I performed a factory reset and tried again. Nope, factory reset protection meant I still needed the previous owner's credentials. I called Geek Squad (GS) and they assured me they could handle it. I drove BACK to the store, only to be told the tablet could be returned or exchanged. Seemingly annoyed with the most basic form of customer service, the 20-something redhead GS member told me two stores with comparable open-box items. So later, I drove to *another* BB store, only to be told they could not locate the item. Wow. Ok, I'll take the credit on a gift card, since my debit card would take days to clear a refund. In the BB parking lot, I used the gift card to order a comparable (but out-of-area) open-box item from their website, then I drove an hour home. When I got home, I had an email that the order was canceled because they could not locate the item at yet another store! Now there's no tablet and no money left on the gift card. I talked to four different overseas CS reps, telling the story four different times, only for them to tell me they will investigate and then mail out another gift card in 2-4 business days. Today is Wednesday and I need the tablet this weekend. Four business days means, maybe, next Tuesday. That's fitting, I guess. See You Next Tuesday! I'll waiting at the front door of my bank in the morning, and filing an immediate charge-back for the $300 that has vanished into the ether. This is completely unacceptable for any retailer, let alone one of BB's size. I'll do everything in my power to avoid shopping at this chain, ever again. Say Hi to Circuit City for me

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Bathrooms
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Wow!
Wow!
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Best Buy - Oceanside

Best Buy - Oceanside

2.4
(393 reviews)
8.7 mi
$$

Geek squad guys were incredible. Came in for a backup camera and a head unit installation and they…read moredid it in no time and were super helpful explaining the process. Very fair prices as well compared to other stores. Would definitely come here again if I needed some electronic work on my truck!!

I rarely leave negative reviews, but this experience was so frustrating that I feel compelled to…read moreshare it. I purchased a brand-new iPhone from Best Buy that turned out to be defective. I attempted to return it immediately, but after waiting approximately 1.5 hours, I was told the system was down and to come back another day. On my next visit, after another lengthy wait, I was told to drive to AT&T to have the phone unlocked. AT&T informed me they could not help because the device was sold and controlled by Best Buy. I then returned to Best Buy and was told to wait 48 hours and try again. Over the course of multiple visits, my family spent well over 10 hours trying to resolve what should have been a straightforward exchange for a defective phone. The final visit alone took approximately 5 hours to complete the return, replacement, and data transfer. What is most disappointing is not that the phone was defective--manufacturing defects happen. The issue is the repeated misinformation, multiple trips, excessive wait times, and lack of ownership in resolving the problem. My wife and I have two young children, and the amount of time required to fix a problem we did not create was unreasonable. I have attempted to raise these concerns directly but have not received a meaningful response. I'm posting this review in hopes that someone from Best Buy management or customer relations will review this situation and explain how this level of customer service is acceptable.

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Apple Power Adapter Plug C .
Apple Power Adapter Plug C .
Best Buy - Oceanside
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Target

Target

3.8
(221 reviews)
2.1 mi
$$

I've never had a bad strawberry from Target…read more Employees are super friendly! Selection is awesome, it's just expensive (but we already knew that)

I visited this Target today for my regular shopping and stopped by the toy aisle to look for…read morecollectibles. An employee was stocking the shelves, which I understand is part of the job. As I was browsing, more customers also entered the toy aisle. A few moments later, another employee (male Asian) approached me and asked if I could wait until they finished stocking before looking at the toys. He told me it was "disrespectful" to browse while they were working, and his tone came across as rude and confrontational. I explained that I wasn't the only customer browsing in the aisle, as several other shoppers were there as well. I was surprised because I was simply shopping during normal business hours. I don't understand how browsing merchandise in an open store could be considered disrespectful while employees are stocking shelves. I've never had this experience at any other Target location. At other Target stores, employees are usually friendly and even ask if I need help while continuing to stock the shelves. If it's important for employees to stock shelves without customers nearby, it would make more sense to do so during closing hours or at less busy times. I hope management reviews this incident and reminds employees to treat customers with courtesy and professionalism. Shopping during regular business hours should never make customers feel unwelcome.

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Surplus Breakers and Motor Control - electronics - Updated July 2026

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