1. Susanne's

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Pleasanton, CA

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Services - Susanne's

Clothing alterations

Clothing mending and repair

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14 years ago

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Vans

Vans

3.7
(35 reviews)
$$

A little backstory: My best friend's longboard was stolen from his car a couple of years ago and my…read moreplan was to replace it with a new one for his birthday, which is tomorrow. I was tipped by Sunvalley Mall Vans that the nearest Vans "pro shop" to me was this one. So I gave this Store a call and it was picked up right away. I asked if they sold longboard and they said yes. I dragged birthday boy with me since I figured it would be better that he chose which board he liked best than choosing one myself and risk it not being liked by him. When we got there, we were greeted by a friendly employee whose name I believe was David (assistant manager). He was super helpful and patient with us. He really broke every part down for my friend in order to help him build a skateboard (my friend decided on a skateboard instead). He let us know about a discount that we qualified for by purchasing a complete custom board. In the end, he even put it together for us. Great customer service here. It is well stocked too. :)

So I didn't have a good experience in this store. Salesman was very helpful bringing out my sizes…read more A sale is in progress. Demo shoe was marker $33 and I confirmed this price with salesman. When I went to pay I was told $65! Another customer hearing this brought over the demo shoe and confirmed it was marked $33. They would not honor the price marked on the shoe. Shipping online is free so I left the store unhappy and ordered shoes online. This is the first time I've ever seen a store not honoring marked shoe prices in front of 3 customers! I will not be back to this store and suggest you may also just order online if you know your size.

H&M

H&M

3.0
(99 reviews)
$$

Great selection, good prices and decent quality. Its typical mall clothes that don't last too long…read more- but given they are trendy I suppose it doesn't matter much. Fast fashion. I just saw a documentary of how it causes enormous pollution and clogged waterways and all of the USA clothing gets sent to Africa where is causes havoc on the environment there. So there I was - in the middle of all this. Temped to contribute to more if any particular item looked good. I headed to the jeans. I continued to fold up a cuff on a random pair of jeans carefully inspecting the stitching. I didn't really like what I was finding. I then placed my hand in the pocket, grabbed and pulled the pocket bag out - the material and quality of that was up to my satisfaction - but I left them there. For Jeans lately its been difficult - there is ever changing styles and fabrics it seems among all brands and its nearly impossible to find the same jeans 6 months or a year later these days. I constantly tear up my jeans. The knees blow out - they get covered in paint - and there is a sweet spot for me in terms of price and quality and weight - and I'm not sure I was seeing that here. I was impressed with the variety. Even saw some shoes for sale. This to me is so surprising when clothing retails put their hand in somebody elses cookie jar. Its impressive that they have the bandwidth for that sort of thing - but at the same time surprising.

Beware. If you buy something "on sale" Online or in store…read morewith a red tag it is not returnable at all. There is nothing clearly written. No signs anywhere in the store as well as when checking out. Nothing is labeled final sale online or in store explaining this. There is small print behind the receipt on one line explaining "Sale items are not returnable". I've shopped here for endless years and never knew about this "policy". Also no more exchanges or return without a receipt- no store credit nothing. 30 days with receipt is firm expect during the holidays they have an extended window. However This store is very well organized and well maintained. Wish they had more items available/options like Walnut Creek.

Susanne's - sewingalterations - Updated July 2026

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