Food was decent but the service is so terrible. They had a long line of take-out orders and they prioritized them over the dine-in people so my sushi got out about 20 mins after my partner's katsu. They also got my order wrong and gave me double the sashimi I ordered and was about to charge me for it if I didn't correct it. Afterwards, getting anything taken care of like water or extra wasabi took a long time for anyone to look in our direction. When it was time for box and bill, our waitress came up to us to ask if we wanted a box and we said yes.... But then she got distracted and started running around forgetting our box. I said okay they're busy but even with us calling her back multiple times she said she needs to prioritize other customers before us. Another waitress saw that we've been waiting a while and tried to call ours but she was prioritizing other people so another waiter gave us our bill and box around 30 minutes after we initially asked. At the end of it, they had a forced gratuity for all parties not just large parties so they are rewarding themselves for bad service. Maybe next time, just order from doordash or takeout as it seems like they get priority over dine-in customers anyway and there is no forced gratuity for bad service. Edit: I did ask for them to remove the tip but they basically told me that I should've known its added as they have a small note in the first page of the menu and gave me no choice but to pay for the tip. Wanted to add that my partner kept commenting about how the seafood was left on the counters for takeout for a long time so maybe I take back what I said about ordering doordash/takeout. There are definitely better places to visit that give you better service and don't risk your health. read more

Second time here... Christina provided great service and the food was even better than last time! Must try the Lobster Handroll read more

Sushi Ichimoto - Sashimi lunch and The Oakland A's roll. - Sushi Bars Near Me - Hayward, California

I feel bad for saying this since we've gone to restaurants in this location for decades but this place is not good as far as taste, portion, and menu. No dinner bentos. Medium high pricing for below average food. We have said goodbye to what used to be much better. read more

Hands down!!! If ask on death row what is your final request!! This is it!!! Omakase from Sushi Ichimoto! Die a happy man!! read more

Sushi Ichimoto - Stairway to sushi heaven but they call it OMAKASE & Oyster Jam - Sushi Bars Near Me - Hayward, California

I ordered two California rolls with real crab. It tasted like they used a filler of imitation crab and mayo. I believe from the taste they added a few pieces of crab instead of giving me all crab despite paying for it. I also ordered the chicken teriyaki meal. They use extremely low quality, cheap chicken. I buy organic chicken from the store and can taste the difference. The food use to be good but it's clear the quality of the food has gone down. read more

Amazingly fresh fish and great variety. After calling a dozen spots in the area, this was the only one who has Uni available. They go beyond your standard salmon, tuna, and rolls. And execute it very well. Pricing is fair. The combo nigiri platters and sashimi plates can run in the high twenties on up. They also had a ton of rolls and cooked Japanese options. This is an old school feeling restaurant in a little rough part of town (we had someone hassle us a bit when we left for our car after dinner) and they were very short staffed. 6 employees overall to serve a packed house on a Tuesday night. 2 servers to handle 14-16 full tables. But if it means waiting a little longer to have a great meal at a fair price point so be it. I did feel for the server though. She was running around trying to keep everyone happy and serve as hostess. That's a lot to ask of a single woman and I appreciated all the people who acted with grace about it. Great little find in Hayward. read more

Automatically adding 20 percent tip to bill is probably illegal. Check your tab before you pay. I understand when it's a party of 6 or more, not when it's only 3 people. Check your tab before you pay. Food is average. Won't be going back. Better options in Hayward. read more

If you're Latino don't bother to come!! I used to love this place and I recently went back! The older Asian server made us feel like they don't like Brown people to dine in their establishment. She took forever to bring us the menus and when she brought our food she rudely tossed the plates on our table. She never bothered to check in with us to see if our order was okay. She gave us gross stares the entire time but when a white person came after us the treatment and service was completely different. When we asked for the bill they had already added the tip on the bill. I noticed they have spider webs in the walls and the sushi was honestly mid. The sushi left a metal after taste in my mouth. After this experience I saw the reviews and apparently they switched owners. Unfortunately because this experience made me feel unwelcome I won't be coming back. read more

Been eating here since 2010 cause its close to work, so when we eat out this is our go to. I started to bring my family and friends here. Then covid came and I heard different owners manage this and started to change. I recently went here,first time it happened I ate a roll, and the nori or seaweed was like a chewing gum and I cant even break it, I ask them about it and they said its normal and didnt even change it or offered me to change. Been going here and that was the worst service and roll ive ate in years never coming back again. read more

Sushi Ichimoto - Just like rubber - Sushi Bars Near Me - Hayward, California

Great food and service. Hand rolls were our favorite. We look forward to coming back. Thank you!

I order to-go from this place through DoorDash at least once a month. Food is decent for the price. Fish is pretty fresh for to-go. I've gotten many types of roles, ichi don, eel fried rice, etc. Would recommend if you are looking for quick sushi! read more

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Have ordered from here through doordash a few times in the past month due to not many other sushi places near me having their vast menu. There is a little extra charge compared to dining in due to a Hayward fee, service fee, and delivery fee (but if you have free dashpass through Chase credit card, not bad value at all!) Past orders: 1) 8 pc spicy hamachi roll ($6), salmon hand roll ($6), ikura nigiri ($8); $30 total with tax and tip on doordash 2) sushi and sashimi combo ($40) and double hamachi roll ($14), $70 total with tax and tip 3) sushi lunch special ($15, which comes with 6 pc assorted nigiri and choice of roll - I chose hamachi) - I'm sad that this doesn't seem to be on the menu anymore, because it's such a good deal and great amount of food Pros: - they really went above and beyond for the to go order! (peep pics) - they even wrapped a twisted rope of plastic around the bottom of my ikura nigiri to keep both together and prevent any eggs from falling off during doordash delivery! Seriously went above and beyond - DELICIOUS FOOD - super fresh fish. Loved the salmon handroll and the nigiri - Pretty good bang for your buck if you know what to order! spicy hamachi roll was a great value, $6 for 8 pieces. the Nigiri is on the pricier side (ikura being $4 a piece) but it tastes REALLY good. - Easy parking if you're dining in - Good service - Wasabi and ginger slices are fresh Suggestions for improvement: - put the sushi lunch special back on doordash! it's so wonderful Update 10/12- sushi lunch special is back on doordash! read more

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I definitely don't think this place is 3.5 stars! The sashimi was pretty good. Chirashi don for $20 is unbeatable ! I can't eat much so I thought this portion was perfect for me. However, I didn't enjoy the seared albacore (I think) that was in there. Also, real wasabi on the side is +$5 -- still ordered it though! My boyfriend got the lunch special beef teriyaki bento and it was probably the smallest bento I've seen... but the beef was better than most places I've been to. read more

Sushi Ichimoto - Chirashi Don - Sushi Bars Near Me - Hayward, California

Food is good, service is fine. But this place forces tips, it's predefined when checking out. Just to make it clear, I am okay with tip, I will probably even pay more than the predefined amount (18%), but I am not happy with mandatory tip. read more

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After reading Victor G. Review, 8 years later we went back for a sushi lunch. The exterior has been painted with Japanese cartoon characters, the interior is the same but with additional TV screens. We ordered the following items: Chirashi Don $18 worth the trip, best item lots of variety of sashimi, good sushi rice, probably the best Chirashi I've have in a couple years. 12 pc chefs choice sashimi 5 stars large thick cuts of fish $24 excellent. Garlic spinach noodles 4 stars spinach noodles a tad bit greasy. Clam teapot soup 2 stars not a lot of clam flavor, lots of lotus root, not Japanese, the broth tasted more like bone broth and not seafood or clam. Would not order again. Fusion flaming avocado 3 stars just ok, gimmicky come out on fire. Just recently opened so it was not busy. Small parking spaces. Service was good. Go for the Chirashi Don. read more

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Sushi Ichimoto's food quality and service has improved immensely since their opening 9 years ago. the owners may have changed. interior looks the same. still classy. many flatscreens. just 2-3 tables occupied. offerings: probably the same, usual Japanese menu eats: chirashi don (18) -25+ mini-bite portions of ebi, salmon, tuna, octopus, hamachi, seared albacore, tamago, butterfish...reasonably fresh, great value, -miso soup was too sweet, sushi rice had nice vinegared taste. -wasabi was hot, ginger slices fresh -hot tea served is the japanese type..lots of flavor. 4.5 stars. lots of parking. read more

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I came at 2pm the lady that help me was super rude and gave me a bad experience. I won't come here any more read more

Sushi Ichimoto - Sushi Bars Near Me - Hayward, California

My favorite spot for years but I'm real upset they insist on using katsu batter for the shrimp tempura now. It's enough for me to choose to go elsewhere nowadays. Food is still good. read more

Amazing sushi! Even better with the Groupon hubby got beforehand. We had the Snow roll which has amazing real crab. Tastes great without any sauce, soy or unagi. The SF giants roll was also very delicious with the ribeye meat which was nicely sliced and perfectly cooked. The flavor on this was was aided with a touch of the extra unagi sauce we ordered. The Ca crunch was good but not up to the level of the other two. Hubby said the tamago was a touch too sweet for him but it was just perfect for me. The egg was thick and an excellent ratio with the rice. Service was solid and just enough stopping by without being annoying. The lychee soju was very good and just the right glass size. Will definitely read more

Sushi Ichimoto - SF Giant Sports Roll - Sushi Bars Near Me - Hayward, California

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My family and I have been going to this restaurant for the last 12 years since we moved to Hayward. The food was and has always been great even with all the changes in management and the menu. Although recently they changed how they bill. Don't get me wrong we are always willing to tip and show our appreciation for how hard they work although they put on a 20% tip at the end without running this by you. And when a family of 4 goes in, it's easily over $100. Like I said I don't mind tipping but it's a bit much to force a tip without notice. Given that change, we often choose other Sushi restaurants in the area to try out. read more

I can't get enough of the tempura vegetables;udon soup. It's cheaper to order from their website and picking them up yourself.

Good food they had lamb too and it was delicious! A little bit if a wait but it was the weekend read more

Sushi Ichimoto - Lamb chops were delicious! Good service. A little bit of a wait during dinner time (only 10 minutes). Sushi rolls were fresh and very good. - Sushi Bars Near Me - Hayward, California

It's a hidden gem, they have room seating like Japan for bigger groups. Sushi is fresh and service is great. first sushi place where I don't feel thirsty after eating. They have really big cuts of sashimi and their sushi rolls are really flavorful. Udon is pretty good too. read more

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My family and I have been going to Sushi Ichimoto for as long as the kids can remember. Tonight, I took my son and daughter to dinner while Mom is at work. We ordered a bunch of food (over $100). The food was good, the service was so-so, but that's sort of always the case and we've never been particularly picky about the order food arrives or how fast as long as it isn't insanely long waits, and it never is. As I see from other reviews recently, it seems they're automatically adding a tip of 20% onto every bill without disclosing this prior to running the card. I don't think I've ever once tipped under 20% at this place. But they've also never made that mandatory. Turning what is a tip for service into a mandatory fee is unacceptable. I understand it for large groups, that is fairly standard. This is not that. The end result is we will never be returning. You have lost loyal customers tonight through needless greed. Edit: To make it even worse, they did 15% not 20%. Which is even worse, because they cost themselves money for this meal and we won't be returning. In case anyone is confused, the money isn't the point at all. It's putting an additional UNAUTHORIZED amount on the charge. read more

We first came here when it first opened and did not like the service. Decided to give it a shot again years after ... service is so much better. The ladies were courteous and attentive. We got our food pretty quick. We had sushi/sashimi combo.. fish fresh but they are cut so big. Guess I'm used to thinly sliced sashimi. Tempura veggies were cut humongous too. The shrimps were more like fried shrimp not tempura style. Ginger seemed dry. If you want big portions instead of quality, this is the place to go. read more

My partner and I went to this establishment on the evening of Saturday, May 11th just to sit down and eat dinner. Tell me why, when we walked in, nobody greeted us for at least 5 mins. I stood closer to the host desk where a man was, sorting out receipts and what not. He didn't acknowledge me for a while. In order to keep my peace, I made my presence known without speaking or getting loud. Finally, another worker, who seemed much more enthusiastic about being there, asked us how many? I responded with "2." And he was friendly and let us know he was cleaning the table and we'll be seated. Said cool, thanks. We then got seated, got our drinks and food order taken (without much excitement or interaction, whatever no biggie). The sushi rolls we ordered all came out. But the vegetable ramen my partner ordered never came out. Not once were we ever told that the ramen was taking longer. We just assumed our waitress had forgotten. Once we finished our rolls, we wanted to get out of there, so we asked for the check. Once we received the check, we noticed the vegetable ramen was charged on there...but we had never received it. We tell her, and she comes back like 10 seconds later saying, it's done already. You want it to go or eat it here? And then mentions that they had a lot of to go back up orders too, hence the long wait. UHM EXCUSE ME. maybe you should have led with that earlier, or mentioned that while we were waiting, pero that's what good waiters do! But never mentioned it ONCE. So then it felt like we didn't have a choice and had to pay for it either way. At that point, we didn't want it anymore but we decided to keep our peace and take it to go. Because of this, we decided that the waitress (who represents the establishment by working there) did not deserve a tip. Because our time was wasted and we weren't treated with respect initially anyways. We left no tip. Two days later, today, my partner noticed on his bank statement that he was charged an extra $10. Which leads us to believe that an extra $10 tip was added by someone at the establishment. Hence the reason for this lengthy review. My partner and I are FURIOUS and have no plans on returning. When we called to discuss with someone about it, the worker acted like he didn't know what we were talking about. I will be going in person to speak to a manager about this because I am absolutely livid. How dare you. read more

I ordered pick up on DoorDash with the current promo for 20% off. Pick up was smooth; my food was ready by the time I arrived which was 5 minutes earlier than the scheduled time. I got the bowl for $14, but I would never buy it again at regular price of $18. The fish provided was plenty and decent, but the bowl is so so so small. It was roughly 3 inches in height. Not measured, just from eyeing it. The sashimi took up a big portion of the bowl leaving the rest to be filled with a small ounce of rice. I've always had the issue of finishing my sashimi first with too much rice leftover, never vice versa. Normally it takes me two meals to finish my chirashi bowl (I get full after eating half and have to finish it later). Not the case for this restaurant. read more

Sushi Ichimoto - Chirashi Don - Sushi Bars Near Me - Hayward, California

Horrible place! Placed an order for pickup. Told me it was ready. Waited for 35 minutes no apologies nothing just said they are still working on it. Why would they tell people it's ready for pick up if it's not. read more

As a person of color I walked in and was told to sit wherever, my partner had enough time to go use the bathroom and come back before they even Decided to bring us a menu. The server basically threw the plates onto the table shoving other plates out of the way in a pretty disrespectful manner. As more white customers walked in they were greeted and guided to the tables with a menu immediately handed over. They also charged a tip without consent and the walls had spiderwebs showing clear signs that they're not too clean. In my opinion not all the servers were bad but clearly one of them needs to rethink her life choices. If she is unhappy working as a server she does not need to take it out on customers. read more

Good portion sizes, delicious meal. Would have given 5 stars if our food hadn't gone to next table.

My friend invited me to this restaurant. The food didn't look right. The chicken was not grilled which I ordered. There was bad smell coming out of chicken. The chicken meat was steamed and not well done. The smell was unbearable. Had to ask the waitress to take it off the table. They refused. They insisted me to pay when I didn't even eat. Beside the food the customer service was very very poor, it was unbelievable. Every staff working there including the manager was very mean and rude. If it wasn't for my friend I will never ever go there again. I will nerver suggest to any of my family member or friends to go to this restaurant. Overall the everything was very very poor. This was my first time to this restaurant and the last time. Hallelujah what a terrible experience. read more

The food here is great. However, don't be fooled. We ordered 4 rolls and 1 ramen for a total of $90. Make sure to look closely because they factor in the service fee already in your bill. If you look closely and calculate, tax is factored in after using the cost of the food AND the service fee. Normally only the cost of the meal is taxed, not the service fee. We had a party of 5 people yet they put the 6 person (18%) fee so we had to correct them. There's lots of ways you are paying way more for your food. Look out for this to make sure you're not overpaying. They also ask for more tips yet they already factored in the tax and service fee.... that would be a doubled amount on top of the cost of your food alone. I planned to tip the waiter because of her outstanding service. If the owner of the place wants to be more fair, they shouldn't include the service fee in the bill and let customers be the judge of the service. read more

Sushi Ichimoto - Sushi Bars Near Me - Hayward, California

This is easily one of the best sushi spots in Hayward. We stopped here because we were in the area and have been meaning to come back since I no longer work in the area. The rolls were decent but I have to say, the absolute star of the show was the salmon belly sashimi. It's $22 bucks for a 7 piece and absolutely worth it. Super fresh and the absolute best! Thank you for the awesome hospitality! read more

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My boyfriend and I ordered on DoorDash and could not believe how amazing the food was! For a to-go order especially, everything was presented well and absolutely delicious. The fish cuts were thick and well worth the price! read more

Sushi Ichimoto - Chirashi Don (to-go via DoorDash) This photo is over-exposed unfortunately. But the food is AMAZING! Especially for a delivery order! - Sushi Bars Near Me - Hayward, California

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Even tho' it's right on A Street, it's sorta hard to see unless you are looking. The last time we were there, it was a lot smaller, but they have added seating to the side of the building. We always have sushi, and it is always great. Our server was very nice and patient with us old folks trying to decide which sushi to get. read more

Their sushi platter is worth ordering! The quality and quantity are decent and reasonable price ! I will definitely order this platter again. read more

Sushi Ichimoto - Sushi Bars Near Me - Hayward, California

"DO NOT EAT HERE!" Sushi is not capable to naked fish, water is not cold but at room temperature and if you don't tip the amount you want or don't want to tip at all... THEY'LL FOLLOW YOU/RUN OUT THE RESTAURANT out the door to make you adjust the tip to the percentage that's marked on the bottom your receipt. If you don't tip "you're the favorite" because they'll run to you and tell you that you didn't tip. When me & my family walked in, greet and table assignment was good but when it came to receiving food & being checked on for water refills or if we would like anything else... this was out of "5" at a "1". Why... not sure due to the restaurant not being busy and empty... food came out cold. Smh jay don't come here if you want to be disappointed. Music choice is good but not overall customer service & being helped. read more

Place was open later than others in the area. Great sushi options with nice original rolls. Sushi was well presented and decent. Friendly staff and good environment and restaurant layout. read more

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I'm here every 2 months since I don't live in Hayward anymore. Only reason I come back in Hayward is my dog's groomer. And so Sushi Ichimoto is my default restaurant! Portions are very generous. Lots variety on their menu. And they finally updated the exterior of the restaurant phew... doesnt look questionable anymore from the outside. As I am pregnant, I can only eat cooked food. Today, I had the tiger eye roll & agadeshi tofu. They were both delicious. Couldnt finish them due to their huge portions!... the staff are very attentative and kind. However, i rated 4 out 5 stars. They're technically being direct to ensure customers tip at the end. I don't think theres anything wrong being very direct. It just feels pressured/awkward imo after awesome conversations with them. read more

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The food is good, but they don't actually make the crab like usual crab in sushi. Instead, they put a piece of crab meat without the usual mixture in the sushi. They also put an automatic tip even though it was only two of us eating. I asked when they added that and where it says it, and they said it's been like that for months and it's said in tiny little font inside the inner flap of the menu. I personally used to love this place years ago, but now the quality of food has lowered and so has their policies. Sept. 2024 read more