I've been giving myself some time to think before posting this review, but I'm still bothered by my…read moreexperience. I think it's so important to provide constructive criticism to any business especially a newer business that's trying to strive in today's economy.
With that being said, let me deposit before I withdraw...
The restaurant is nicely decorated, and appeared to be clean. I was excited to try fusion house because I've read the reviews and thought their pricing was reasonable. I did really enjoy the pork pot stickers, they were so good!
We got there right at 11:30ish, they open at 11, and right as we walked in we weren't greeted immediately, I had to ask if they were prepared to receive customers. Our server seemed to be annoyed straight from the beginning. I had an issue locating the pot stickers, usually those are listed under the appetizers on a menu, when asked, she rudely pointed to the menu under dim sum... Honestly, I should have left, I had a feeling from that moment I wouldn't have a good experience. We order our drinks and our food, I was so excited to try the general tso chicken because I've seen nothing but great reviews about that dish, so naturally that's what I ordered. My son ordered the habachi chicken kids meal.
Our food came out way to fast, as soon as she placed the dish in front of me I could tell it was old food.. The chicken pieces were rock hard, I can tell this was old food that had been refried. You can tell because the chicken inside the breading was beige and dry... My sons food seemed freshly prepared, but he didn't really care to much for the dish.
This young lady did not come to check on us to ask how the food was, I had such a hard time getting anyone's attention, I finally got her attention and told her that my food was not edible and showed her how hard the chicken pieces were by tapping the metal fork on the chicken in front of her.. No apology, no willingness to help, I was just met with that's how we prepare it. I told her, I needed it to be prepared fresh and not fried so hard. She takes my dish back and I can see conversations being had, now everyone is looking my way.. She comes back with another dish with less chicken than the first dish and tells me they fried it for a minute less, the pieces are still dry.. So, I straight up ask her, "Is this old food? " she gets defensive and tells me no it's not old food, she tells me that they get the chicken pieces pre cooked and fry to order, which was a lie in my case because the chicken was dry and beige in the inside.. She expressed it takes to much time for them to freshly prepare the chicken pieces, so they use pre cooked chicken... One of the easiest things to prepare on their menu takes to much time?? Did they reduce the price of this meal since it's no longer freshly prepared? I was literally their first and only customer when I placed my order, they weren't busy or slammed, and they couldn't dust some fresh chicken fry to order and toss in sauce??? That would take too much time? Anyway, now the staff from the kitchen were looking at me as I was clearly disappointed in the old food they were serving me. The flavor was excellent, but it was clearly old food and not fresh, and even if it was pre cooked like she explained the chicken pieces would still be white when you bite into it. Not stale, beige hard bits.. Just look at the picture of my chicken vs the other photos posted on here, they look different.
I noticed when other customers arrived the same server was providing them with great service, service that we never received.. When I asked for my tab, she noticed there was quite a bit of food on my plate and asked me if I wanted a to go box, and I'm thinking are you serious?? NO, no I do not!! They didn't offer to discount my tab for serving me old food (which I got sick from), didn't apologize for my experience, I still tipped because it's the right thing to do, but I'll never be back here again. I won't spend my hard earned money where I'm not appreciated..