| Review #200 | There were two essentials for my 200th review: First, it would have to be at a place neither my girlfriend nor myself had ever been; second, it would have to be Japanese food. One year ago, we were adventuring in Waikiki and experienced some of the most fantastic Japanese fare imaginable. Arizona is far, far away from the Islands, but surely one of our restaurants could come close, right? An important admission: We had a different place in mind for dinner tonight, but despite the Google report, they were in fact closed. Sushi San was a close second, and with raving reviews on Yelp and Google, we decided to check it out. The interior, as others can attest to, is cozy and near-traditional. Photos of happy patrons adorn the walls, you can sit in the comfy booths or the vibrant sushi bar, and -- for some curious reason -- K-pop was playing on mute from the raised televisions. Our server presented us with menus and a pen and paper for our order. Forgive us, but we did not realize we actually needed to write stuff down; we thought that was for the AYCE option, which we did not go for. Our server only seemed mildly exasperated when we verbalized our order, and she wrote it down in front of us. To be frank, I was not keen on her attitude; for the entirety of our visit she was cold and aloof. The other servers appeared much friendlier. That out of the way, let's move on to the food. | Complimentary Miso Soup | Nice way to start off our dinner. The taste was superb; I could have gone for more tofu, but that's alright. | Seaweed Salad | Simple, light, and bright green. Nothing out of the ordinary to report. | Arizona Roll | Spicy tuna atop a spicy crab and cucumber roll. A good concept, but for a roll named after our state, I'd expect something a lot nicer! The spicy tuna had no texture; it was just globs of kickin' fish that the cucumber did well to cool down. The roll was mushy overall and melted in your mouth, but not in a good way. | Shrimp Tempura Roll | Shrimp tempura, cucumber, avocado, and an eel sauce drizzle. The flavor was good, but like the Arizona roll, there was no texture. It was also cut unevenly; a mild complaint, of course, but it did the roll no favors. | Udon | Sorry, but thumbs way down. One piece of thin shrimp tempura, a decent serving of noodles, underwhelming broth aplenty, and nothing else. Hawaii must have spoiled us with tempura galore and plenty of decorative fixings in our bowls because this display was miserable! | Chicken Yakisoba Noodle | Yakisoba noodles, despite their name, are made from wheat flour. These noodles were heartily seasoned to their credit, loaded with vegetables, and there was a lot of chicken to go around. The problem was that the chicken was bone dry, and -- strange complaint coming from me, I know -- the quantity was just too much. I'm not that concerned about the latter, though; I will use my leftovers for an egg-white omelet tomorrow. | Verdict | I want to assure you, my friends, that for my 200th review, I tried to keep an optimistic attitude all dinner long. However, given the lackluster, borderline-rude service, the disappointing sushi, the even more disappointing udon, and the uninspiring mass of chicken yakisoba noodles, I render a 2-star verdict for Sushi San. A sticker on the door claims that Yelp loves them; tonight, I am left wondering...how so? While the restaurant does not tout itself as Asian fusion, that's essentially what it is; the authenticity is not effectively feigned. I'm not opposed to coming back to try something new, but as more businesses reopen, the likelihood of a sequel to this review is satisfactorily low. I've had better, and I know the Grand Canyon State has better to offer! I will find it. So, although we are not throwing a happy celebration for 200 reviews, let's lob off a couple of zeroes for a 2-star review I enjoyed writing. Perhaps #201 will be better! Godspeed. read more

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We went here for a Friday lunch, there were barely anyone. We were welcomed and seated immediately. The place is very cozy, intimate and has a unique decor. They have lot of food options and we were going all over the menu. Finally picked a sushi bento combo of poppers, California roll, phx roll, spicy tuna and a separate salmon roll. We were served hot soup, it was not that good. I have had it before but this wasn't what I expected. The bento box arrived quick and I tried the sushi's and they were all very good but I missed something. It had everything yet lacked the taste. My fav was the phx roll, popper and the California roll. The salmon roll was pretty good too. The quantity is pretty good and I was not able to complete my bento box. The price is average and costed $15 per person. It's a 3.5 place but settling for 3 stars. I do want to visit again and try out other menu options but not any time soon. read more

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Surprised that this place with great ratings was empty on a Friday night. I really liked the decor. Looks like they have nice chopsticks for regular customers. We ordered enough rolls to warrant it being brought out on a wooden boat. We enjoyed the sushi. I especially liked how they serve the oranges for dessert. read more

Sushi San - Japanese Near Me - Gilbert, Arizona

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Nice ambience and food was good. We never have to wait for a table. The service was cold and unwelcoming, but the waiter was someone who isn't our norm. Would have been 5 stars if not for the customer service. read more

Sushi San - Japanese Near Me - Gilbert, Arizona

Great place. The sushi was melt-in-your-mouth good. Wonderful presentation and very good service. Definitely a good place to put on your list. read more

Came in tonight for the first time. We walk in at 8:05 and immediately are greeted with "we are closing at 9 so order quickly" when the sign says 10. We said "oh we thought you closed at 10" and he goes "yeah we're supposed to but it's 9 tonight." Customer service is a no go so we left. read more

This place is awkward. Atmosphere was uncomfortable. Service was bi-polar. Sushi wasn't very good. No Thanks read more

The restaurant is very cozy and has a pleasant environment. The waitress is very informative and helpful in explaining the menu. I had the Udon noodles with one piece of tempura shrimp, the taste was good but it was too plain. There were no other items in the noodle soup, no vegetables. The portion was about one bag of instant udon noodles. The sushi rolls had way too much rice and the fish was not big enough. The killer roll had a small salmon on top but even a smaller piece of eel inside. One may not even notice that it's there. The most ingredient in the sushi roll is the rice. read more

Sushi San - My sushi roll rice leftover. - Japanese Near Me - Gilbert, Arizona

An amazing sushi place! Very high quality and friendly staff. Definitely recommend the nigiri!

Excellent Japanese restaurant within walking distance of a few hotels. Fast and friendly service, wide selection of Japanese foods, and great service. read more

Sushi San - Japanese Near Me - Gilbert, Arizona

Amazing sushi and the best service. A small place that cares about its customers, every time we come in they bring something special for our kids just because they are awesome. read more

This is my favorite sushi restaurant both for eating in or picking up. Always fresh and always good. The atmosphere in the restaurant is quiet and very pleasant. The whole family is involved in the restaurant and they couldn't be nicer. The son and daughter handle most of the serving and counter work while dad does the sushi magic and mom helps take care of the counter and the sushi bar. I love this place and recommend it to all the sushi lovers who want a new place to call their "sushi home". read more

The owners are always super nice. Their sushi and sashimi is yummy along with many of their special rolls like The Darwin or rolls named after customers. My favorite is the Maria roll with just enough heat. If you haven't tried their fresh wasabi please give it a try. I've never seen any other sushi place have it. It has a real kick a little different from wasabi paste. Overall, Sushi San is a great place for lunch or dinner or to celebrate a special occasion. Casual and clean. read more

The restaurant is super cute and surprisingly bigger then I was expecting. Inside is a little dark but cozy and a great atmosphere. Our server was very nice and helped explain the all you can eat sushi. Every roll we had was so delicious! The rice is so creamy and they cut the rolls small enough to fit in your mouth! The salmon sushi was my favorite, super fresh! Our last roll we order was the crunch roll, highly recommend!!! It's sweet from the sauce but the spicy tuna inside is extremely good and gives off a little heat. We will be back to try more! read more

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Great sushi, great food, cheap drinks, lovely atmosphere, and quick service. Seems to be family owned. You wouldn't know it looking at the storefront in the strip mall. Highly recommended. read more

The owners are always super nice. Their sushi and sashimi is yummy and fresh along with many of their special rolls like The Darwin or rolls named after customers. My favorite is the Jim roll with seven types of fish and wrapped in rice paper. If you haven't had their fresh wasabi please give it a try. I've never seen any other sushi place have it. It has a real kick a little different from wasabi paste. Overall, Sushi San is a great place for lunch or dinner or to celebrate a special occasion. Casual and clean. read more

I've been eating here and getting takeout since they opened. I have NEVER had a bad meal. They are welcoming for sure. Every time my wife calls for take out they remember her name and always throw in an extra roll! read more

1st time ever eating here and I got our rolls to go because my pup was with me. Got home and this sushi is bomb. Place was cute too, we'll definitely be back! read more

We ate here about 2 mos ago now, with the kids. Had a great experience and everything we tried was very good. Prices were reasonable and they dropped by some "on the house" edamame and a special roll. Definitely gonna go back this weekend I think, because I forgot about it since it's a little longer drive, but we have family coming in town who love sushi! read more

This place is soo bomb, I have yet to find a sushi place in az that's better than this one. The workers are friendly (other than a younger male server) & it's a very quiet chill clean environment. All the sushi options are soo yummy & are good sizes at that! (: the only thing is that they have kinda weird hrs which I understand bcuz they're dealing with fresh seafood so I think that's why they close it every few hours to prep & what not read more

Excellent place to enjoy sushi and take family and friends. Love the atmosphere and the family oriented aspect of Sushi San. Fish is always fresh and delicious along with nice bowl of miso soup. Get treated as a family and enjoy the interaction with Jane and Eric, not to forget the children. Highly recommend it over other places and be prepared for free service along with good conversations. read more

!!!!BAD SERVICE ALERT!!!! It was our first time trying this place out and it's unfortunate it didn't work out because we live right next to it. From the very first interaction we had with our server taking us to the table until we left that place it was just horrible. When he sat us he doesn't hand us a menu he slammed them down on the table that it startled me. He takes drinks orders, then food orders and everything was so short, answered short, questions were short just an overall bad tone - obviously he was having a rough day. I watched him put away our menus and he throws them back where they are stored and he saw me looking and he still began to slam things around. Then the booth next to us left so he started to clean the table off so he was slamming plates and cups into the bin. He did it so loudly that i had to pause the conversation i was having with my husband - it so aggressive. I was SO UNCOMFORTABLE! I have never felt so uncomfortable and unwelcomed in a restaurant before. We were ready to leave as soon as we were done eating. Food was good, not great and it took 30-35 minutes to get our food. We normally go to Orient Sushi but decided to try this spot out, totally regretted it. Sucks we tried a new spot for some mediocre sushi. Lesson learned, won't be back. read more

We have been here 2-3 times and every-time we come to Sushi San we are amazed by the food! Great sized sushi rolls with exceptional pricing! Thank you for treating us like family every visit! We will continue to frequent this restaurant! read more

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Great food! Pork ribs are bomb! All sushi good. Owned by a family, kids wait and buss the tables while parents cook. Atmosphere is great, space clean and good prices. read more

They are no longer offering all you can eat sushi. I drove quite a ways to get to it. I wish they would make it known on their site. I was the only customer in the restaurant and service was disappointing. Sushi Brokers and RA sushi way way better options read more

I have been going to sushi places for a long time we stopped in on a FRI night and we were one of two tables at 6! Not a good sign! We ordered about $50 bucks worth of sushi, I was not Impressed at all the food was mediocre at best, nothing really stayed with me flavor wise, it was all,just meaningless. I would say maybe with COVID? this place needs some revamping and upgraded chefs! read more

I ordered the Rainbow Roll and seaweed salad. Food was very fresh and tasty. Atmosphere was nice and I received great customer service. I'd definitely come back. read more

Ordered on postmates at 8:30pm on a Saturday- it was as fresh and perfect as though we would've been there for dinner. We got 2 rolls, miso soup, edamame, and the dish with beef and noodles that came with a side salad. It was A LOT of food, everything tasted great. They do a good job with packaging take out orders, I felt like a rich white lady in Manhattan. read more

Family owned, clean, spacious, good vibes. Hands down best, freshest, most delicious, reasonably priced sushi in the whole Phoenix area! It's by my moms house and I take her here all the time. The service is exceptional and they offer complimentary items at times for appetizers or desert (fresh fruit like watermelon). Can't say one bad thing. Love it all. read more

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First time at this new spot, and we have seen it several times and when we shop for treasures at the Goodwill. It was very clean, very nicely decorated, and the food and service was good. We had 4 sushi rolls, miso soup was complementary, and edamame. Price is standard, about $60 with tax and tip. It was busy too, so that's a good sign, and I saw many great dishes go out. Our fish was soft, melt in your mouth on top of intractable you made sushi rolls. Very fresh, very colorful, and super delish. We sat at the Sushi bar and the chefs were both very friendly. The Yumi Yumi roll I highly recommend. We'll be back again! read more

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Food was great! But, the service was only so-so. It took very long to get your good. They even missed my order.

Very great customer service! Always liked this place I stop by after going shopping. My last visit they through in some edamame free of charge! So sweet I definitely recommend this place when out and about. Good pricing, and lots of options for those who want to try new things! read more

Really wanted to like this place being so close to home...but service was beyond horrible. Server acted like a teenage boy who just got grounded and his mom forced him to work at the restaurant as punishment. Slamming menus and plates down at our table, throwing dishes while he's bussing, made us and probably everyone else at the restaurant feel unwelcomed. Had to pause my wifes and I conversation every time he bussed a table since we couldn't hear each other over him throwing dishes everywhere. Very short even speaking with us. Probably the worse service experience I've ever had. Sushi took forever and was mediocre at best, but expensive. Save your money and go to Orient sushi. read more

Great place for rolls and sashimi! Last time they must of been an "off day". The moment we walked in we were greeted - Excellent! The rolls were on point! Shrimp tempura, yellowtail scallion, Alaska, Sushi San, McQueen, spicy yellowtail. The spicy yellowtail was not as good as I've had it at other locations, it was my least favorite of the rolls; the fish mix was too 'wet' from the spice mix. Shrimp tempura, yellowtail scallion, and the McQueen were on the next level, SO good! Got sashimi as the same time as the rolls, just in case some of it was too chilled. White yellowtail, yellowtail, and salmon - all were amazing! And service was greatly improved from last time! Next time around I'm gonna have to get some Toro and Blue fin sashimi. Cant' wait! read more

Still 5 stars! The service here is unbeatable. And today we got our own chopsticks!! Yay!! read more

Sushi San - Personal chop sticks :) - Japanese Near Me - Gilbert, Arizona

Best Family Owned Sushi Restaurant!!! Always fresh and amazing! 1. Stuffed Musrooms (My Fave) 2. Tuna Spring Roll (My Fave) 3. Tiger Roll (Son's Fave) 4. Vegetable Roll (Daughters Fave) 5. Poke 6. Gyoza 7. Curry Chicken 8. Chef Roll!!!! read more

Sushi San - Not the best pics, but was Hangry! - Japanese Near Me - Gilbert, Arizona

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Favorite sushi place in town! They are always friendly, quick, and prices are awesome! They still are doing to-go orders! Love you guys! read more

Sushi San - To-go orders are awesome! - Japanese Near Me - Gilbert, Arizona

We were very excited to try out this place, we walked in and there was a guy with glasses who seemed super bored bc it was so slow, we weren't greeted much, and he just said "have a seat" didn't bother to ask if we wanted all you can eat or not just plopped is down and gave us menus and a long list of sushi. We thought the decor was cute and despite the weird greeting we got we were here to have a good time. We checked off a bunch of sushi on the list sent our first order in. (No where on the list does it distinguish the difference between All you can eat vs. regular priced sushi.) and we got our sushi and it was good. The sushi chef really knows good technique and temperature for what he serves. Once we were done with our first round of sushi bc we came for the "All you can eat" we asked for the list of sushi again and a lady who worked there said "oh...we have a problem." So my bf and I were like "uhhh what's the problem?" They were charging us for the regular priced sushi and not the All you can eat flat rate price. They didn't think we were getting all you can eat because we chose 1 item that was exclusively regular price (WHICH THEY NEVER DISTINGUISHED ) The waiter never asked us if we wanted all you can eat but then again the waiter was so terrible he was so sluggish and BLEH. We were the only people there and he still couldn't do a good job. Smh... ‍ You can tell it's a small family business so they need as much business as they can get... It was our first time there and sadly we will not be coming back. Because, yikesss. The lady there was so terrible at explaining her self she was talking so much and so fast with her hard accent, she herself seemed confused. I was getting very flustered. At that point going back and forth and bickering with this woman when I'm just trying a have a nice lunch. i was just infuriated. We paid full price for an abundance of sushi because we chose one item from the regular priced menu. We left, left no tip. Never coming back. Would not recommend. read more

Website says 10:00 for closing and called at 8:30 to place an order and was told that they had already made last call and weren't taking anymore orders. They said "we usually take last call at 9 but decided to do 8:30 instead". Terrible customer service. read more

Called an order in for pickup and was told it would take 20-25 minutes. I left my house to account for 30 minutes by the time I got there expecting the order would be ready - quick in and out especially with COVID. When I got to the restaurant I was told that they were still working on my order and it would be 10 more minutes. I waited at the front and about an additional 30 minutes later finally got my food. Not a sorry, nothing. Will never give my business back to this establishment again. Don't waste your time or money! read more