It was a total breeze to shop here. The saleslady knew exactly which product I was looking for and where it was located. While they didn't have the specific style I wanted, she pointed me to other options. read more

Sparkle and shine in abundance at this Swarovski store at Woodfield Mall. I love the variety, sales and friendly associates working here. My hubby has bought many presents for me here including a recent Valentine's Day heart ring. He said the associate who helped him was really nice and knew the exact piece I wanted. They make it easy to try and buy or find that special gift. And a bonus, it is located next door to Godiva. How perfect is that? I'm so easy to buy for. Give me dark chocolate and something sparkly to wear and I'm a happy gal! read more

Swarovski - Godiva nextdoor. What a bonus! - Jewelry Near Me - Schaumburg, Illinois

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SALESWOMEN ARE RACIST!!! Will never shop in this store again. Went in to buy a necklace. There were 2 saleswomen there and neither of them greeted me. Instead they followed me around the store. However, shortly after an older white man came in and they both eagerly greeted him and asked him if they could assist him. And he didn't even purchase anything. I purposefully waited to see if he was. I am extremely offended and i think this store should realize not all persons of color steal. I did get this all recorded on my phone and i will seek legal counsel as well. What's more offensive is i was going to spend more on 1 item than those 2 ladies make on their 2 week checks. PERSONS OF COLOR, DO NOT SPEND YOUR MONEY HERE. read more

My experience here at Swarovski was so great, this jewelry store is so amazing, their items are so awesome from their different kind of jewelry to their watches and other accessories. All of their associates are so attentive and helpful, they will provide all the needs all of their customers, like suggesting items, giving many choices, and also they are so knowledgeable with the items that they are selling. Their store is so nice and clean, you will be amazed with their decorations, and it is very organized and bright. I bought watch here at Swarovski for my mother's birthday, it was a great surprise, worth buying item, it is perfect for my mother. She loved it so much. They also have sparkly collectibles like crystals, all of it is so charming and amazing. They have plenty styles of jewelry. I will definitely back here again and again, also I will recommend this to all of my friends and family. Keep up the great work Swarovski, thank you for such a wonderful experience. read more

Swarovski - Jewelry Near Me - Schaumburg, Illinois

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The worker was VERY rude and racist! I'm Asian and I took pictures and videos of a few items to send my mom to ask what she likes, because it's her birthday gift.... And she kept eyes on me the whole time, and kept standing very close and said, "Please do not film in the store, it's against to the law" I apologized to her and still continued to buy something. Once I left the store, I checked google about whether or not it was actually illegal. Well, it wasn't illegal that I took pictures and videos of the items. She was a horrible liar and racist, the reviews say it all, they have terrible employees. She was blonde, caucasian, with short hair and glasses. read more

Had an extremely uncomfortable time trying to shop at this store. The white middle aged blonde saleswoman displayed very questionable behavior and ultimately lost an easy sale. The saleswoman followed us from one display area to another (never greeting us, asking if she could help/assist, or even offering a smile). This happened while she allowed the white customers to browse without any sort of supervision. After reading many other reviews online I can see that there is a track record of shoppers being racially profiled at this store. Swarovski, it's 2023...your employees need to do better. read more

I have to say that was the best customer service I have EVER had. I had an employee (Teodora) and she was so amazing, she helped me find the perfect bracelets and checked and looked to make sure they had other that i wanted in a different color or a different size. She was amazing at sales came in only going for a bracelets and walked out with two more rings on top of that. I came in since and she gave me advice on what would look best with my prom dress and all the other ladies were very very nice. She made my day and my overall shopping experience so much better. THIS GIRL NEEDS A RAISE ALREADY!!! SHE WAS EXCELLENT!!! I will be coming here again for sure! read more

Worst customer service in here, yesterday around 7 pm went there to buy some watch and jewelry, but the sales person was talking to someone entire time about 20 min, ( the lady was with strong russian accent), when people come to the store she never say anything to anybody, no greeting nothing, we are waited for 20 min and asked for help she just got ignored us, she looked to us with angry face and didnt say anything, so we went out to telling each other to find another swarovski somewhere else, couldn't believe how she does business. This was 01/10/22 read more

The only one star received because of the brand name. The employee Victoria is very unwelcoming and rude to their customers. I had encountered a bad customer service. Just make sure you are well dress up to their standard before you walk in. Otherwise they will consider you as a non potential customers. It was the most unpleasant approaches ever. I visit the store with my childrens. The whole time she was eyeing us and to top it off, she stood good standing distance watching us as if we were thief. I even let know know that she was making my children very uncomfortable. She didn't care and still stood there watching us. Unbelievable!! Called corporate and filed a complain. Requested a call for apologizing for the rudeness and unpleasant visit. They didn't bother to call back. This store is to my final conclusion: they don't care about the customers and support discrimination! read more

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I hate to give a 1 star review.. but I was not happy with my purchase. This happened may of 2017. The white lady there was being a bit pushy. I saw this necklace set that I really liked, But it was really expensive. I asked her when do they usually have store sales, and she says they never have sales. I was not a Savvy shopper back then, so I trusted her, and walked out with a bill of $400 ~ $500. Two weeks later, the items were on sale for about 50% off.. but I couldn't return my items anymore bc the store has a 14 day return policy. I might still buy from Swarovski, but definitely not from this location again. read more

I went in this store about a year ago. The sales women WERE and ARE very very rude. I will have to be honest and say they made me feel like Julia Roberts, in the movie PRETTY WOMEN, when she entered the clothes store on Rodeo Drive. They kind of turned ther nose up just like the bitches in that store, from the movie ! I may have appeared not to know much about SWAROVSKI nevertheless to even afford to OWN a piece. Im happy to express that I have been a SWAROVSKI CLUB member for many years and have collected and bought ONLY THE CANDLE HOLDERS, and a few smaller items, snowflake ornaments !just beautiful , ect ect.. I feel that the candle holders are useful and simpley stunning ! I know alot about SWAROVSKI crystal. I inquired about certain candle holders, that I own and just wanted to see if they had knowlge about them. I expressed the name and continued to describe them. They LOOKED @ me like I was a complete FOOL and had no clue what I was talking about ? I surely would think , if your are selling this stunning crystal you would know more about it ! ughhhhhhhhhhh sad to say I would never spend my money here ! They pretty much said that I must be mistaken and that SWAROVSKI NEVER MADE A CANDLE HOLDER called Uranus, nor did SWAROVSKI ever have or make a candle holder that was DEEP EMERALD GREEN, + crystal ..............Goes to show they dont really know much about the stunning SWAROVSKI they are selling ! Go to OAK BROOK or WESTERLINGS !!!!!!!!!!!!!!! :) read more

Larger selection of Swarovski items than other stores I've been to. Service was terrific. I had a very good experience shopping here. I have respect for the sales agents that have to contend with people that bring in their little kids and don't monitor them in a CRYSTAL store. read more

Cute store. Have minimal items to look at. Prices can be a bit over priced but do have a few nice pieces.

I went to the Swarovski store at the Woodfield Mall today around 4pm, and was treated rudely by an Asian saleswoman, who was wearing black dress and a pair of white converse. I never thought that there could be such an impolite person working in such a great store. I purchase stuff from here all the time, and I wanted to get 2 cute earrings from there and she started getting mad, throw the earrings on the display cases and slam the shelves. Today was special because of the Mother's Day and all. I wanted to get both hoops and the small round earring and she kept saying the smaller ones look better on me, so I shouldn't even try on the hoops. She was simply RUDE, and I told her, that she should treat her next customers nicely and she got mad again and slammed the shelves, ignored and walk past me... The other saleswoman working there was told about the situation, but I don't believe that they're gonna change the way that they treat the customers. Next time, they should let the kind people work, especially on special occasions. What century is this Asian woman living in? read more