I called Andy to repair an old dishwasher that wasn't draining despite trying a few reset options…read moreand other quick fixes as suggested in the manual. He was very upfront about his quote, which was higher than some, but definitely not unreasonable, so we decided to give this business a try. He and his wife donned slippers and masks when they arrived which made us feel more comfortable about having two people in our house during Covid - 19. It turned out the problem with our dishwasher was quite the enigma, but Andy wasn't going to let it defeat him! The repair took longer than expected, but Andy did not charge us a whole lot more than the estimate. He wasn't about to guarantee the length of the fix, and rightly so given the age of the dishwasher. He did however, advise us to call him if we needed new appliances, and he called us the next day to confirm the dishwasher was still working. Excellent customer service and I would hire Andy again.

Andy is responsive, very honest, and funny. He is realized that we didn't need to change out our…read morerefrigerator fan but instead a simple, less expensive fix would do the trick. He works with his wife who is also kind and professional, and we recommend both of them. They're a great example of a small business that is worthy of your support.

I wish I could give Ken 10 stars. He arrived on time, identified the problem and fixed it in 40…read moreminutes. It is an expensive Asko dishwasher which I was about to give up on. The problem was caused by me fiddling with it. Do not fiddle; call Ken. Also, read the instructions that came with your appliance! Ken was friendly, funny and efficient. Highly recommended. Thank you Ken.

I called for a replacement for a Danby dishwasher the door seal it seems like it's a very common…read morepart I asked him if he had it he said "I don't have" then dead air. offered no explanation, when and if he might get some. I just said goodbye, he was no help what so ever.

Complete fraud. They sent a technician to my house to fix my dishwasher. I paid $120 for a 2-hour…read moreservice, but the technician only worked for about 20 minutes, said they needed a part, and then left without any further updates or follow-up. Very disappointed with the lack of professionalism and service.

Our LG clothes dryer gave us over 10 years of reliable service but just recently, it started to…read moremake a noise. I tried Trail and Coast (as they are LG resellers) but did not receive a call back. I decided instead to try an independent local repair shop (Tech Angels) and they had a technician at our house within 24 hours. I received a call from the tech 9am confirming time, he arrived exactly at 2pm as promised. Within 10 minutes he assessed the problem and had replacement parts (rollers) in stock to complete the repair while on site. He asked for permission to use our vacuum and suggested a $60 maintenance service to ensure the clothes dryer performs good as new for years to come. Within an hour the job was complete at a very fair price. We are over-the-moon happy with the service and value we received from Tech Angels and highly recommend them to maintain your home appliances in the Tri-cities.

Just home from vacation and went to wash clothes this morning and the washing machine would not…read morestart . Called Electra Fix at 10,30 and the technician named GUY arrived at 11.30 and problem was found and repaired by noon Guy the service tech was professional , polite and had to do some serious heavy moving to get the stacked washer / dryer combo out of a very compact space . He did this without damaging the hardwood floors and left us knowing the problem had been identified properly and fixed so we do not have further problems Certainly would use Elecrta Fix again for any appliance problems B Smith

If there were an option to give zero stars, I would choose it…read more I had a disappointing experience with Electrafix Appliance Repair. On Dec 31, 2025, I paid $126 for a diagnostic visit for my dryer. The technician performed only a brief inspection and concluded the issue was likely a thermal fuse without fully accessing or testing the heating coil. The next day, I received a repair quote of $641.81, which was in addition to the $126 diagnostic fee already paid (I did NOT proceed with or pay the $641.81). I later hired an independent technician who properly diagnosed the problem as a burned-out heating coil, which Electrafix had not tested. After I provided photo evidence and repair documentation, Electrafix acknowledged the misdiagnosis and agreed the $126 should be refunded. However, they refused to process the refund unless I signed a broad release waiving all current and future claims and agreeing not to post reviews. I declined, as this condition is unrelated to the refund. In addition, my dryer's front panel was found damaged and not properly seated after their visit. Electrafix denied responsibility. Based on my experience, I strongly do not recommend this company if you want to avoid wasting your time and money. I want to respond to the owner's comment and clarify the facts for anyone reading this: Your technician refused to reinstall the dryer's front panel properly. After I asked him to do so, I immediately noticed it could not be reinstalled correctly. When the independent technician later opened the panel, the damage was already visible. The independent technician repaired the dryer from the top, without moving the machine, and there was no need for two technicians. After your technician's misdiagnosis, your company provided me a quote of $126 + $642.81 based on that misdiagnosis. Following that quote, I cannot imagine what could have happened -- you would have charged even more for such a small repair, not to mention the time lost. I believe the $126 diagnostic fee should be refunded unconditionally. Your claim that the damage originated "from the inside" or from independent work is incorrect and unsupported, as the damage was present immediately after your technician's service. Disputing responsibility for damage under your care raises serious concerns about business practices. Customers deserve transparency, accountability, and fair resolution.

Prompt, reliable, knowledgeable, quality workmanship…read more We have a GE profile glass top stove that cost 2800. Five years ago. The 2 front element switches burned out. The stove is now a discontinued model. Solution appliance repair sourced out and ordered for us replacement parts. Temporary fixed 1 burner until the parts arrived. Trusted us with the order without deposit . Highly recommend and would not hesitate to contact or recommend to anyone

While my washer was being replaced, the installers brought to my attention that the previous owner…read morehad attempted an after market modification on my dryer that was unsuccessful. They had attempted to side vent the dryer to fit into the space but they did not properly seal the vent. The installers removed the rear venting panel and one could clearly see the exhaust pipe was not connected to the dryer...and the exhaust pipe was just hanging loose. The only way to do it properly was to take the dryer apart, connect the exhaust pipe and seal it all. The installers advised they could not do this type of work and it required a tech. I was referred to Solution Appliance and very happy that I was. The tech who attended was Stan, and he was professional and clearly had the KSAs to get the job done. He requested to first come view the dryer to confirm the issue. He attended and advised he had to take the dryer apart but that it was an easy fix and he would return later that evening to complete the job. Stan did return and did a great job in connecting and sealing the exhaust to the dryer. It was a very positive appliance servicing experience and happy to recommend Solution Appliance.

The first time I called was in regard to my dryer. I found Imran to be very helpful and flexible…read morewith regard to his schedule. He came to repair my dryer and i was completely happy with the service and price. Later I called as my washer stopped mid-cycle. Imran was able to get it working but had an idea that the door locking mechanism was at fault. I had use for a couple of months and today I couldn't get it to work and when I called he was able to come right away and replaced the door locking mechanism. Imran is polite, helpful and a quick worker. Happy to have a washer and dryer that I can count on again.

the technician was friendly prompt and super knowledgeable. Was quick to diagnose and trouble shoot…read morea great fix for a potentially costly problem. My noisy annoying fridge is no longer driving me insane. Highly recommend this company.

Our washer broke down and TIM came to fix it, and it was such a great experience!…read moreHe was on time, professional, friendly and an absolute expert. He fixed it in no time and we were so relieved, thank you Tim!

Sergiy was great. He fit us in between two scheduled calls to have a quick look at our machine. He…read morechecked the same components Google suggests as likely culprits for our symptoms and quickly assessed that the simple fixes wouldn't help us and that it was time to replace our old machine. He then gave us plenty of advice on what to look for in a new machine without pushing any particular brand. While we still had a pay a service, it was money well spent because I now feel we can make an informed decision to replace our machine.

Professional outstanding service! Repaired my mother's fridge promptly and did a great job…read more Highly recommended. Max is a pleasure to deal with and we will definitely be calling him should we require any further repairs to appliances in the future.

TopTech Appliances was able to come within a few hours of our call for help. Diagnose the problem…read moreand fix it right away. I will be recommending Max to friends and family