Yaz in store helped me with an issue I couldn't resolve over the phone for over a month. Testament…read moreto brick and mortar stores with person to person interactions. Thank you Yaz

We had a very bad experience at the Verizon Store in Glendora…read more The manager was very rude and dismissive, he said just go online and handle it there. All employees are busy. I wasn't asking for anyone to drop wha they were doing and come help us. The reason we went in is because we were having trouble with their customer service. They told us we needed to go back to the store where we purchased the phone to solve the issue. It was just frustrating because we were getting the run around from everyone. Thankfully we were able to finally handle it online after several tries. I can see why their rating is so low. This is the closest Verizon store to me, but I'll be going elsewhere from now on. I'd recommend you do the same.

The technician(s) at iTech are miracleworkers! I am beyond impressed and feel fortunate that I…read morefound them in our foothill community. They are effective, courteous, and extremely fair and reasonable. Seriously. Backstory: I brought my iphone 14 pro max after it got a little moisture under the screen and in the camera, and the phone went completely dark and unusable. I tried using my phone Ins., Asurion, and went to their approved repair shop, uBreakiFix in Duarte. The guy there didnt even touch my phone and he proceeded to tell me that that "the phone was done." I couldnt believe it. He said I can try the last resort solution and quickly referred me to his friends at DriveSavers who quoted me the cost to repair/ recover my phone info. would be anywhere from $800-$3900!! That's INSANE!! My guess is they are getting some sort of kickback from DriveSavers. Do yourelf a favor and bring your gadgets and business to iTech Express!

I contacted iTech Xpress about changing the connectors on a battery for a kids ride on toy. The…read morecompany discontinued sale of the original battery and the connector was soldered on to it so I couldn't just swap it out with a new one. My husband stopped by and they had it all taken care of right away. Pricing is very reasonable, service is fast and friendly. I highly recommend them and greatly appreciate their help in getting my kids back on the road! They were very happy to see their car back in action. If you have an electronic that needs some care make sure to reach out to them. Parking can be a little tight but there are spaces in front and there are plenty of shops in the area so you can drop off your item for repair and get a bite to eat.

I would like to thank Ruben for his amazing help. I was so…read morefrustrated with my phone that I was having issues with this morning. Ruben made some suggestions, unfortunately what I needed was not available at the store or I should say not in my price range, but he offered to help me even after I purchased what I needed elsewhere. I did go back after a few hours to ask him a few questions and he took care of all my questions. Thank you soo much!!!!

I don't usually go out of my way to write reviews, but this place has genuinely the worst costumer…read moreservice I have ever experienced in my life. The women working (I think her name was Darling or something like that) was incredibly dismissive and rude. Rather than helping or explaining anything to me she simply gave me the phone number to costumer service. Keep in mind I had already called customer service the day before and they weren't able to help me. If I wanted to talk to costumer service on the phone I wouldn't have gone out of my way to go to the store in person. At certain points she was straight up ignoring me and had an AirPod in while talking to me. Instead of trying to help me she said I should go to another store. I've worked in customer service for many years, and I've honestly never seen someone who seemed less equipped to work with people. I understand everyone has difficult days, but part of working in customer service is treating people with basic courtesy and making an effort to help even if you can't solve the problem yourself. At no point did I feel like she cared or even wanted to try. I left feeling frustrated and disappointed. I hope this location takes customer service more seriously because no one should be treated this way when they're simply asking for help.

DAVID GGGGGGGG UNIT! Was absolutely incredible. He helped me with my phones ESIM and he went above…read moreand BEYOND and exhausted every way to fix my issue. He spend a great amount of time, he was patient, and understanding and was relentlessly motivated to help me. I got ESIM TO Work and thanks to David GGGGGG unit! The TMOBILE server was down so the ESIM did bot register. Later on that day the Server Came back up and with the TMOBILE LIFE APP, the PHYSICAL SIM WAS ABLE TO TRANSFER TO THE ESIM. DAVID GGGG UNIT IS A BOSS. HE printed the Physical Sim card so that I could use for the weekend. Very top Notch service. Great guy. 5 stars on here as well as the Tmobile survey. Thanks Again! A+++++

Ruben was incredibly helpful to me and my family! He helped us set up our new iPhone 17s and even…read moretook the time to walk us through everything so we knew how to use all the features. He also hooked us up with some great discounts, which we really appreciated. He stayed a little past closing to make sure everything was working perfectly -- that kind of customer service is hard to find. Thank you Ruben! We truly appreciate your patience and help.

My daughter and I came in to purchase a high school graduation gift--a new iPhone 17 Pro…read more The store was very busy, but I could see that the employees were working as quickly as possible while providing great service to each customer. When my name was finally called (after waiting for 15-20 minutes), the Spectrum Representative, Carlos, assisted me with my purchase. Carlos, whom I have dealt with on numerous visits here, was super friendly, very knowledgeable, and professional. Carlos always provides GREAT customer service, and I truly appreciate his dedication to assuring that other customers and I leave the store happy with whatever they were here to do. Be it with cable or internet service, the purchase, or issues with cell phones and/or equipment returns, Carlos and all the other employees will always do their absolute best. The store is always clean and well-organized, with displays of a few of their products. Thank you for another positive shopping experience.

I bought a phone less than 3 week ago at the Spectrum store on 4th st in Long Beach. I was given…read moreall the wrong info on the unit such as speed, storage and warranty. I was hoping to upgrade from my Note 9, I got myself a downgrade. When I called customer service to arrange return or exchange I was told by supervisor Gavin these units can only be returned two weeks after purchase, I'd had for 16 days and asked Gavin to let me return it based in all the wrong info I was given when I purchased it, he declined. BE CAREFUL WHEN BUYING PRODUCT OR SERVICES FROM SPECTRUM, MOST OF THE REPS DO NOT KNOW WHAT THEY ARE DOING. GAVIN SHOULD BE FIRED! BEAUTIFUL DAY TO ALL​

Kenny Very good tech and provide excellent service My go to…read moreplace and Will come back Thank you very much.

Kenny has done good work in the past but recently there has been a real deterioration in the…read morequality of his service. Multiple staff members in my office have complained of his rudeness and recently his comments are dominated by his desire to avoid taking responsibility for anything. I understand that the distance is difficult for him so I had offered to transition to someone else as soon as he completes the current project of setting up our new computer that he committed to, but instead he is abandoning that project leaving us without assistance and at risk of "do it yourself wrong," as another person said. Completely unprofessional.

I went in today 6/29/26, and was helped by Ashley, she provided outstanding service and so helpful…read moreand sweet! I love this store and will be a customer for years

2 of my friends have gotten their phones deleted and not able to transfer to new iPhone so all of…read moretheir great memories gone!!! So we had to go to Apple Store and got some of them retrieved. Both staff and supervisor have no clue how to sync up old phones to new ones. If yall don't wanna lose your precious selfies, DO NOT COME HERE!

Got a quote which was great and went in the same day it took 30min for a replacement battery on a…read moreiPhone! Thanks for the quick friendly service! Highly recommend this place!

Amazing experience they cleaned my charging port that was giving me so much issues in less than 30…read moreminutes and put a screen protector on my phone. Great prices and the man(didn't get his name) was really nice. Affordable prices as well