I had gone to the movie theater and turned my screen down so I couldn't see the brightness when I…read moreleft.... I had an impossible time realizing how to get the phone back on since it was dark screened. I walked next door to the Verizon store. Close to the movie theater and Matt..the manager, fixed it within seconds! Never had to utilize the store for help, but my experience was superb! Thank you very much WOODINVILLE TEAM! BILL

Not treating their 9 yrs 7 months customer me like garbage ! Once I moved to AT&T due to…read moreovercharging and the last promotion was going away $5 dollars a month because I paid by credit card. That was the last straw for me!! When I tried to go onto my account it was no longer active therefore I could not pay my balance owing. It took 15 minutes to finally get through by calling to be able to speak to a customer service representative because since my number had been deactivated, the automated system didn't acknowledge my old phone number and nitro able to find me in the system! I said to the customer rep since I don't have an account any longer, how am I going to pay my bill thank God I asked that question because if I hadn't, it wouldn't have happened, and therefore they would've probably sent me to collections which would've ruined my credit I told him he could send my bill to my email address. Fingers crossed it happens! they'll send the bill deactivated cell number. the other bills once cell numbers are deactivated I will need to go to the Verizon store to pay off the other 4 lines!!! This is so messed up and disrespectful services to loyal customers it baffles the mind!! Good riddance and I'm saving $200 per month a $2400 yearly SAVINGS!!

WARNING AUTHORIZED RETAILER!!!! Do yourself a favor NEVER GO…read moreHERE...You'll spend several hours cleaning up their mess. This is the worst place to get a new phone. The service sucks! Jeremy can't do anything correctly. Not even get the right color phone. Then he tried to return it and it has cause me to spend more than 16 hours either at a store or on the phone figuring how to clean it up. Then someone tell me I owe 1400 on my existing phone after I have paid 35 of 36 payments. I owed exactly 33.95. Tell all your friends and family to stay away from this place. Absolutely at the very least Jeremy should be fired and this place should close. AT&T should only have corporate stores get rid of these stupid "authorized retailer" stores!!!!

Idk why they bother having a phone number... it is never, ever answered. An indication of either…read morebeing sorely understaffed or abysmal customer service

Unfortunately this is the closest store to my house but it's absolutely useless to me. They never…read morehave anything in stock. I wanted to upgrade my iPhone and they didn't have the newest iPhone in stock. Feels like that should be something they have on hand. I asked where else I could go and they said they didn't know. I asked if they knew if another store would have it and they told me I'd have to go check myself. I've also gone in for screen protectors and they never have my size, even though I always have the newest iPhone. I went to another location to upgrade my phone and they said I could trade in my old phone by mail or just drop it off at any T-Mobile. I went here to drop it off and the guy said "I don't know how to do that" then went and hid in the back room for 10 minutes. I was one of two customers in the store, three employees, and couldn't be helped. If there were more employees than people and I just needed a simple drop off, the wait time really wasn't appropriate. It's not worth taking time out of my day to go to this location. I'm just going to drive to Kirkland and not waste my time here anymore.

I'd like to start with saying the employees here are super kind, but the manager, Masa, is rude. He…read moreis uneducated and told me Apple Watches only come in one band size and that size doesn't fit me and he failed to tell me that they could simply order me a watch that comes in a small band size. So after buying everything, going home, coming back to the store, and now I have to come back tomorrow because he couldn't fix the issue. Masa didn't even apologize he was emotionless. Their solution was for me to use my old watch band that's dirty, faded and disgusting. If I'm paying for an Apple Watch I better get everything that it comes with. Also need to add he responded rudely to one of his employees when they asked a question. It's not that hard to fake a smile and kindness at work instead of making everyone around you miserable because you are.

I found this place when looking for a place to recycle small mobile electronics. They do that for…read morefree. I have no idea what their repair services are like, but I love that you can recycle small mobile devices here at no cost.

They have a pretty good grasp of my situation and service request. If their quality of service…read moreisn't as good as the other true red, it would be still be a good value.

Thanks to Veronika, I was given great customer service!! Everyone in this store is very nice and…read morewelcoming. Thank you all for your help..

If I could rate this store in negative numbers I would. I cancelled my Xfinity service at this…read morestore and asked repeatedly what do I owe. All of their response was "you are all paid up" nothing is owing. Last week I was sent to collections. It turns out Xfinity was sending bills to an email address I didn't even know existed. When I went back to this store they said they could nothing to correct the problem even though they may have said I owed nothing when I cancelled the service.

I recently sent in my Switch that had a badly damaged USB connector to be fixed. The owner charged…read morea minor fee to inspect the damage and repair the USB port if possible. He spent nearly 5 hours on it, repairing the motherboard thst was actually the cause of the damage (the copper pads were ripped). Unfortunately the board was beyond repair but he did his best and I appreciate the time he spent trying to help me save the data on the system. They are friendly, affordable and fast at what they do and highly skilled (Micro needling new pads is not easy).

10 stars if I could…read more My iPhone 13 Pro Max had a busted charging port and I refused to give up on it. Took a chance on iGSM Wireless and honestly? Best decision I made all week. They answered my questions over text fast, beat every competitor's price I found, and had my phone back in my hands in under 90 minutes. But here's what actually got me: one of their techs sat down with me afterward and walked me through how to get better performance out of my phone AND my battery. Unsolicited. Just because she wanted to. That's not customer service. That's the kind of care you don't expect anymore. I'll be back. No question.​​​​​​​​​​​​​​​​

Top-notch service! Fast turnaround, reasonable rates, and friendly staff. My phone works perfectly…read morenow. Definite 5 stars!

Had an emergency phone screen replacement for my girlfriend's Samsung S25+ after it dropped on…read moreconcrete and cracked. Cost $330 for the repair. After replacement my girlfriend and I started noticing condensation both front and back camera lenses that eventually led to the phone randomly turning off. Tried troubleshooting but unable to turn phone on. Took it to another third party phone repair shop for diagnosis and was told whoever did the replacement left the inside messy and the screen connection was loose. The repair guy was able to bring the phone back to life during diagnosis but the screen was flickering. He recommended to take it back to where it was originally repaired. Drove back to Redmond and explained the situation. Employee said it will be about 2 hours to take a look and will call/text when ready. Okay cool. So we waited 2 hours and when we came back and he asked did you receive a text. I said it was already the 2 hour mark... The one hour device repair guy then explained the screen connection is corroded and proceeded to show a picture on his phone of the corrosion. He suggested we must've dropped it in water. So now I'm thinking, how can a connection be corroded internally if this phone is water resistant and the phone had these problems AFTER the repair? Even so, we NEVER exposed it directly to any source of liquid since the time of initial repair. Even if we did, shouldn't it NOT have this issue anyway? Also we NEVER received any document or signed anything acknowledging of any potential risks after repair. I asked the repair guy what are our options. He said he can order the screen replacement and have it done on Wednesday. I asked him if this was going to be charged. He said yes. I said no. He said call the number for "headquarters". I called and no one picked up. We left and on the drive home the number from "headquarters" calls us. I explained the situation again to "headquarters" guy and asked for what are our options. He said we'd have to pay $309. I said no. He said let me place you on hold and call the repair guy in Redmond. We waited on hold for a bit. He comes back and says the corrosion is from water damage. I'm thinking what is this guy trying to imply? We continued to have a back and forth until he relents and says I can do it for $209. I said no thanks. That is literally the cost of a replacement phone adding both repair costs. Honestly I was livid after this conversation. Not only was there zero accountability from their end, but they tried to shift blame on the customer for using their phone normally. TLDR: Please make sure you are aware the risks of getting anything repaired from this business. It might make more sense buying a replacement instead.

Andrew is an incredibly intelligent and kind person who repaired my device in minutes. He has…read morereasonable prices for the area. Andrew arrived on time, was incredibly professional, and gave me great advice on how to use my computer. I would gladly recommend his services to anyone in Redmond or Woodinville area!

This is a review for my son Andrew Nicholas. I am tech illiterate. He's helped me hundreds of times…read morethroughout the years to get my tech up and running. He's knowledgeable, professional, and honest. Best of luck with your new business, I know it's gonna be a success! Love Mom

It's a bit of a drive to get there. But it's a pretty one and you can stop in Woodinville for some…read morewine tasting or lunch on your way back. Friendly and efficient. And cheap, although probably better to save up your batteries and light fixtures since they're going to charge you a minimum amount regardless.

Electronics recycling! It's difficult to find places that accept specific electronics you're trying…read moreto get rid of without incurring extra fees either for the visit and/or type of item. The location feels like it's in the boonies of Woodinville, but it's tucked away in a corner warehouse you pull up to do a quick drop off. I was able to dump off an old flat screen TV and a bunch of bulky junk audio electronics without charges. NOTE: per their website not all items are free to recycle, but this location was sufficient enough for my specific items.