Five star service by the General Manager Alex.The Assistant Manager is Chris. I highly recommend them both for their exceptional service. See you at T-Mobile!!! read more

Good service, 0 to small line. However, call me old, but to be there waiting and listening to loud electronic dance music, like EDC, is very uncomfortable. Less volume! More calm music! It's already stressful to enter there with a phone problem. The office on Rainbow has a better atmosphere. read more

If I could give a -10 stars I would. Went to this store wanting to upgrade to 2 lines since I had a grandfathered single line. They convinced me to get a business line "that has better perks" and promoted 2 lines & would get 1 free business line and also told me to make it a bundle deal with home WiFi. Went from paying $60 a month to $300. The home wifi internet was absolutely terrible. They snuck in a 4th line that I wasn't aware about and was paying for the business lines when they were "free". They gave me the run around once I realized I was being charged for lines I never approved. Cancelled my whole plan and went with a different carrier. Needless to say I was a customer for over 23 years and there was no loyalty incentives for staying. -Service sucks if you work in large venues -In store employees cause no harm it's the Corporation as a whole that farms out customer service to other countries. I would call and be on hold for over an hour. They would constantly hang up on me while trying to resolve all these issues. Would not recommend. read more

T Mobile South Las Vegas Blvd -5 big stars for Katelyn (sp?) what a great big smile and greeting I got IMMEDIATELY walking in the door - she was thoroughly professional and friendly at the same time. Congrats T- Mobile - you have a winner!! Consider her for the training department to teach others how's it DONE !! As good as it gets! She takes my numero uno spot for customer service!! Katelyn has a winner's smile so big she made me smile ! She is most definitely hired!! Best of luck in your future Katelyn - I would hire you in a New York second! read more

chris is the man! he worked with my upgrade and was very patient and friendly. the whole staff was very helpful. thank you again chris! 10/10 read more

I'm not personally attacking this store but there's no way to comment on the T MOBILE corporation.I signed a contract with T - Mobile years ago for the senior rate plan for 55.00 for life & now I get a text that's says my plan is 85.00 a month.First they say I called & changed my rate plan read more

Thank you, Jesus! He was very informative and quickly troubleshot my cell service, getting it working in no time.

Alex the most incompetent management employee ever! No customer should be provoked to loose temper in store. Unwilling to assist to resolve T-Mobile selling me the Samsung 25 Ultra that is known to have a "Bluetooth connectivity defect" that makes this product unusable. This defect was not disclosed. Upon return of the defective Samsung 25 Ultra Assistant Manager, Chris made assertion to resolve by ordering a new phone to replace it. EiGHT days later, today was told no phone ordered, nothing they can do. Unkept promises, failed to comminicate and this store demonstrates they really don't care about the Customers that ultimately compensate them. And I gave Brian a great rating before learning he was promoting a phone T-mobile knew or should have known was defective. Beyond upset!!! read more

Manager on this store is DECEITFUL! He helped us on 9/26 @1:40PM. He informed us that we needed to buy a phone case and a screen protector as part of tmobile's deal for trade in with iphone 13 pro max. I called TMOBILE customer service and found out that that was all FALSE INFORMATION!! The guy who was also upgrading at the same time as us, also was made to purchase the same accessories. I've never heard of that and I asked twice to make sure he was correct, and he reiterated that we HAD TO BUY A CASE AND A SCREEN PROTECTOR to qualify for the trade in upgrade. You don't have to trick people into buying these stuff. We were going to buy them anyways, but finding out that they had tricked us into it is very disappointing! read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Las Vegas, Nevada

Daniel S. , the assistant manager, helped us out last night and made everything less stressful and made our experience fun and easy. Great communication skills and answered all of our questions. Really good guy to have assisting you in your transition to T-Mobile! read more

T-Mobile Authorized Retailer - This is the phone I got ! - Mobile Phones Near Me - Las Vegas, Nevada

So grateful to come into T-Mobile and have my needs handled with new service for my Mom Nancy was very helpful and super nice Thank you so much Great location, wish it was closer to me read more

Anthony and Ashley and the other staffs have been excellent and savvy with their services to Customers like my Mom and I. Ashley has provided an excellent service and even transferred everything to the other phone for my Mother. Her customer service is a 5 Star . Thank you for catering to is Anthony and Ashley. Please keep up the excellent service towards your customers. read more

Waiting time took forever, customer service was really bad. Maybe need a team meeting for the crew that worked the 10 am shift on Jan. 6 2022. ‍ read more

Steven and his manager is amazing and super friendly. Steven was very knowledgeable, cover everything we needed to know to help us make the decisions and provided all the best promo available. I would definitely recommend my friends and family to come to this T-mobile location and look for Steven. read more

Nov. 16, 2021 I went to t-mobile on Silverado & Bermuda. They were very helpful for me & understand that I don't have my phone and wallet due to being robbed yesterday while working as a delivery amazon driver. Unfortunately, they didn't have the phone I needed for my upgrade. So I came to this location, the two women employees weren't very helpful and they were very rude. I do not recommend this location at all. Very rude employees. read more

Salesperson wouldn't let me purchase the iPhone 12 max without buying an additional $300 in accessories. There was only $140 worth of accessories I would have been happy to purchase due to needing them. (A case, screen protector and Apple AirPods Pro case) even though I was buying a phone that costs over $1000 and $140 of accessories the sales person still wouldn't budge and was requesting that I buy more items I didn't need to hit the $300 spend which he later said was only $250 required. So I went 10 minutes down the street to another T-mobile that didn't request any additional spending and was happy to have me as a customer. read more

If I could give 0 stars I would. I walked in to trade in my phone and upgrade for a new one and he told me I couldn't because my phone had a "scratch " and he was stating the deals they had incorrectly. Mind you I went to another T-Mobile after this and they took my phone for a trade and I got a brand new phone with ease. This location is horrible and the two men who were there didn't know how to do there job. My bf had to tell them how incorrect he was and show him the deals they had online.never go to this location Steven sucks !!!! read more

there should be zero star for this store and the whole T-Mobile corporation. Make sure you get everything they say in writing. Matt the sales rep seemed nice but his mistake cost me a nightmare and he didn't take responsibility not even sorry. After contacting the store, the customer service numerous times they didn't uphold what they sold and offered me their service and product and they charged me whatever they wanted. To make things worse they sent my account to a collection agency without even informed me even after I returned the unopened free junk phone that they offered me for free.TMobile think they are big so they don't honor honesty. And the people who work for TMobile don't have fear of God, everything is just money and business for them. read more

This T-Mobile was good I forgot the guys name but he really helped me and my friend we got new phones and he did everything for us it did take about three hours but it was worth the wait. read more

I had a really great experience at this location twice. Im not really one to ask for names or write reviews. Previously i had been a sprint customer and it had merged to tmobile. Arryn helped me out twice. I came in with a broken phone. Everything she said about the technicalities of the phone was true. 3 days later I came in-- surprisingly she recognized me. I came in 20 minutes before the store closed to activate a new phone and she was very helpful, warm, knowledgeable and did not rush me. There was another gentleman there, Joel who was also very well mannered and helpful. Thanks so much for a great first impression with T mobile. I wish more people were this friendly and helpful in customer service. read more

beware! how did the government allow t-mobile to purchase sprint.? i have had the same account and phone number with sprint for 23 years. sprint always had terrible customer service, but now as part of of t-mobile it has no customer service.! to try to do even the simplest thing is a torturous abusive experience. they are completely untrained, will keep you on the phone for hours over and over. when they promise anything, it doesn't happen and they have no records and transfer customer from person to person. they absolutely don't care how much they torture customers. this is unquestionably the worst company in the world. it's abuse that never ends! how can t- mobile allow this? hard to believe- it will be such a relief to leave them. never thanked me for 23 years- same account,same telephone number- never alate payment! they made me sick. omg! this is t-mobile. customer abuse! read more

I hate this location. Every time I come here to make a payment on my bill there's always only one person working the register. Which I don't understand why, when that is a busy location. It is always a long wait at this location. Go to a different location If possible. read more

I had the worst customer service experience at the store. The young man that approached us first did not even greet or welcome us all he said was what up he did not give us his name nor did he have on a name tag he had a face shield with a lot of acne. My phone was stolen and I came in to try to get it cut off and see about getting a new one or starting a new line and he did not help me He directed me to a phone number that I can call. When talking about opening a new line or buying a different phone his answers were very much confusing and he gave off the feeling that he was bothered by my questions that he didn't even want to help me. I left the store very confused and still nowhere near close to getting any of my problems resolved. So I went to a different T-Mobile on blue diamond in which within the first five minutes they helped me report my phone stolen and get it cut off and within the hour I had a new phone all my questions answered with well mannered employees that know how to do their job. So in that fact I knew it was this individual at this specific t-mobile and even the the people that were in the back watching TV not helping that I will never ever ever come back to this T-Mobile again And nor will I ever refer anybody to this T-Mobile. Very unprofessional, rude, and arrogant and the manager should be extremely embarrassed to have such employees even running the store. read more

Sean and Anthony were amazing. Sean went the extra mile to help my husband and I. He stayed on the phone until late FaceTiming us to show us how to transfer contacts. Super helpful, super nice, with superior customer service. So glad we switched! read more