I've been going to this Verizon store many years for phones, phone accessories, and billing help…read more They never have an issue installing my screen protectors when I need a new one. I've always found them friendly, knowledgeable and willing to help.

Still after having given them a sub-standard review on Yelp, this Verizon store in Ponte Vedra…read morebeach, FL hasn't responded or contacted me about them agreeing to give me 5G home internet service for $45 a month, then telling me it's actually supposed to be $55 a month. The manager at this location should be either severely reprimanded or fired for allowing her staff to misrepresent the cost of their products. Anyone who does business with this store in the future should, without question, demand that ANY services they sign you up for be "in writing" as their word obviously is not to be trusted. J. Kelly

After three hours of assistance for my family member, who has memory issues, Clay provided us with…read morethe patient, kind, helpful and understanding service that is so uncommon in today's angry world! I know people are inpatient. I know everyone is in a hurry, but Clay has revived my faith that there is good in us. Thank you, Verizon. Peace, love, vote!

Ian, the gentleman that helped us, was very knowledgeable and kind. He spent a lot of time with us…read moreand explained everything while also saving us money. Ian is the best!

So looking for this Verizon store on yelp, it does not even show up. The one i went to is on…read moremonument Road. I walked in. They were very nice when I walked in until they found out that I had received a new phone in the mail and that I needed help in getting it either changed out to a different model or activating it and all of my pictures and information on my new phone. I've been a Verizon customer for 35 years plus. He looked at me and said "all you have to do is turn on the phone"or I would have to return it to where I got it and I said "you cant help me to transfer my photos, etc. " and he said "no well we do but it's $50." He was not interested in me as a customer at all and I would not recommend going to this store ever.

I visited to upgrade my iPhone and was blown away by the quality of service I received. Both…read moreChristian and Dustin were extremely patient in walking me through my current phone plan and its complicated billing details. Christian took the time to research all the available plan options and explained each one clearly, helping me choose the best value. I left with a new phone, a great plan, and even lower monthly costs -- all thanks to Christian's effort and attention to detail. He even made himself available later in the evening to help transfer apps and data from my old phone to my new one, which was a huge help. From start to finish, the service was first-class and completely professional. Kudos to Christian and Dustin for making the entire experience smooth, transparent, and stress-free at the end!

I am never the kind to write a negative review but the service I experienced at this store…read moredefinitely deserves it. Rude, not helpful, condescending and I could keep going. From the moment I walked in, I knew I wasn't going to get helped. I had to go to the store in Jax Beach where they actually helped me.

Store is currently under new management and is a full 360 from how they used to do business!!read more

Verizon on Crosswater Pkwy is awesome. Jeremiah and Nick helped me and my 89 year old Dad purchase…read morenew phones and get maximum promotions and credits. They were both extremely kind, patient and willing to spend as much time as necessary to understand our new phones and billing. Thanks so much gentlemen!

Excellent customer service provided by Zach at the local Nocatee branch Verizon Wireless store…read more His knowledge and experience made the transition from old to new iPhone simple and painless. He also reviewed our plan with Verizon and offered alternatives & discussed promotions. Our prior interactions with former employee, Simone was equally helpful. Happy to have this vendor here in Nocatee.

Christopher M. at Verizon deserves serious recognition from leadership. I've been dealing with an…read moreaccount issue for over four months and spoke with more than 15 Verizon employees without getting it resolved. Christopher stepped in and fixed everything in under 45 minutes. He was incredibly efficient, knowledgeable, and genuinely kind throughout the entire process. After so many frustrating attempts to solve this issue, Christopher was by far the most competent and helpful representative I encountered. To be clear, these five stars are for Chris, not Verizon as a whole. Christopher, and employees like him, deserve to be recognized internally and considered for advancement or promotion. Chris represents the level of service Verizon needs to strive for. Thanks to him, I am able to remain a loyal customer to Verizon.

Very happy and it enjoyable service Everyone was helpful to…read moreall the customers in store

Well, I cracked my iPhone for the 3rd time. Even with the protective glass cover. Lol. My…read moreringer wasn't working as well and they fixed that for free. I had some sand stuck in it somewhere and they were able to fix it using an air gun. Now, that's great customer service! I was tired of bringing it to the Apple store for the $160 repair. I hate the long lines and having to drive to the town center. Especially now with all the traffic with the new restaurants that have opened up. It's not very convenient being I live in Ponte Vedra Beach. I'm so glad I found this little repair shop at Milkers Circle. I love supporting small businesses especially when they are efficient. I called Saturday to make an appointment. I brought in my phone a half hour later and was told it would take 30 minutes to fix. They staff were so nice and I had my phone back in 3o minutes as promised. Cracks are gone and the phone works great! They also guarantee their work for a year and they're $40 cheaper than the Apple Store. I always love a bargain. Lol. I highly recommend IRepairFast for all your electronic needs. It sure beats driving to the Apple store. If you live in Ponte Vedra beach you'll save time and it will cost you less.

I would give a zero star if allowed. My 27" iMac was crashing - brought into store. They said…read morethey fixed it ($350). Three months later, crashes again. Take back to store, they say they can't figure out what is wrong - take to Apple or Best Buy (did not charge). Two weeks later, when iMac was sitting on shelf, screen falls off - hitting other iMac and shattering screen. Called store brought it in. After 24 hours, they called to let me know they would replace screens at "cost" - but I would have to pay. They accused me of dropping iMac and since they had never seen this before, could not possibly be their fault. Told me owner would call me - 7 days later, no call. Take your computers or iPhones to Apple or Best Buy where they will stand by their work and probably not blame you for their mistake.

I have to say that it's tough to rate cell phone outlets because nothing ever goes perfectly and…read moredeal you're supposed to get doesn't seem to turn out that way at times. However, I've been with T-Mobile for over 15 years and have always been satisfied with their service. I will say they take very good care of military active and retired with the military magenta max plan. And unlike the sordid history with Verizon suddenly out of nowhere surprising customers with unexpected charges (I have heard they no longer behave this way - to their credit if true), you won't have anything like this with T-Mobile. At least I've never had such an experience ever with T-Mobile. Well, on my few visits here, and after watching the recent Apple Event, along with watching a few videos about the new iPhones, I decided it was time to go for the iPhone 17 Pro model. It took a lot for me to give up my iPhone 13 Pro (but I still may keep it too!), but finally, Apple made such significant changes in the cameras and the operating system that the time was ripe for change. During my visits, I had a stellar service rep named Clifton. He's a pretty seasoned veteran employee who knew the process inside out. When it came time to visit the store after receiving my new iPhone 17 Pro by UPS, I headed to the store in the afternoon to set it up. The process went well initially, but it took three attempts to finally get the transfer of info from the old iPhone to the new, but that wasn't Clifton's fault, the WiFi in the shop wasn't behaving well. I've noted that it's always taken a good amount of time to get a new iPhone up and ready at T-Mobile stores. It's ok with me as long as we get it working, and so far my new one is performing superbly! Watch out! I'll be taking even better photos for Yelp with this one in the days ahead! I will add here that this T-Mobile store recently reopened a couple of months ago after a full interior renovation. It's the nicest looking T-Mobile store I've ever visited. From getting great service from Clifton, to watching the other T-Mobile reps take excellent care of their customers, I have to say it definitely earned this rating in spite of any of the kinks in the process. My only decision I have to make now is whether or not to keep my iPhone 13 Pro or turn it in to complete the trade-in deal. It's a hard one! But I would visit this T-Mobile store again anytime! Recommend: HIGH

Somebody at that store told my daughter she was eligible for stuff she wasn't and got her to commit…read morethen played stupid and offered $10 a month...that's dishonest....this isn't over...I'm contacting everybody

They've always been helpful whenever there was an issue with the service plan or equipment (ie,…read morepayment plans, broken phones, accessories). The whole staff is always welcoming and ready to serve. The guy that always comes to my family's rescue (especially when I was getting new phones for my parents) is Art! He's the man, don't forget to ask for him for your phone needs. And Tmobile Tuesdays, they always have the goods. Hehe. Thank yooooooou!

This T-Mobile store was recommended to me and I recommend it to everyone. I was stumped with…read moregetting the tablet and the Square to connect. John was patient and walked me through the processes. John had patience with this over 60 customer. Thank you!!!

This place is permanently CLOSED! Do No t Waste your time! Considering they sold me the device and…read morenow less than 8 months later don't exist to support their "warranty"!

Dishonest, lying won't pay you. Come to late work, expect you to wait. Post notes in the window…read morethat they're not open and call you and say they are, but they're late. False phone bids over the phone. Rude no customer support an absolute horrific experience No such thing as a customer's right. The young man said he absolutely told me what I needed to sell my phone. He lied, he was late and he was going to pay me four times more than the owner was going to approve all in all worst customer service.I've had in St Augustine And I never got paid for the phone because a young man's a liar